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    09: That $445.50 UX error

    enMarch 12, 2023
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    About this Episode

    Early this year, an article surfaced on Mothership about a Ban Mian stall owner who refunded $445.50 to a customer who overpaid (and that's 99x more, siao eh!) for his order. While the article mainly angled around the honesty and integrity of the owner,  we thought there's a perspective around the design and usability to this story as well! 

    In this episode, we investigated what even cause this $445.50 error, and went down the rabbit hole of the UX of payment apps in Singapore. Strap on, because it's gonna be a geeky ride.  -adjusts specs- 🤓

    We recommend you pair this episode with a bowl of Ban Mian (your choice of dry or soup) for the utmost Singaporean x design experience. 

    Feel free reach us @KiasuDesignLife over at Instagram, where we hold post-release discussions with our supportive listeners ♥️ or email us at kiasudesignlife@gmail.com.

    ____

    Notes/references we made in this episode:

    Mapping Service Ecosystem Workshop by Cornelius Rachieru

    Hsuan's GTMS: DOC

    Adilah's GTMS: Atomic Habits by James Clear

    ____

    Behind the voices:

    Adilah - Website | LinkedIn

    Hsuan - Website | LinkedIn

    Feel free reach us @KiasuDesignLife over at Instagram, where we hold post-release discussions with our supportive listeners ♥️ or email us at kiasudesignlife@gmail.com.

    ___

    Behind Kiasu Design Life:

    Adilah - Website | LinkedIn

    Hsuan - Website | LinkedIn

    Recent Episodes from Kiasu Design Life

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    Timestamp:

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    Feel free reach us @KiasuDesignLife over at Instagram, where we hold post-release discussions with our supportive listeners ♥️ or email us at kiasudesignlife@gmail.com.

    ___

    Behind Kiasu Design Life:

    Adilah - Website | LinkedIn

    Hsuan - Website | LinkedIn

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    Timestamp:

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    Feel free reach us @KiasuDesignLife over at Instagram, where we hold post-release discussions with our supportive listeners ♥️ or email us at kiasudesignlife@gmail.com.

    ___

    Behind Kiasu Design Life:

    Adilah - Website | LinkedIn

    Hsuan - Website | LinkedIn

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    Feel free reach us @KiasuDesignLife over at Instagram, where we hold post-release discussions with our supportive listeners ♥️ or email us at kiasudesignlife@gmail.com.

    ___

    Behind Kiasu Design Life:

    Adilah - Website | LinkedIn

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    Feel free reach us @KiasuDesignLife over at Instagram, where we hold post-release discussions with our supportive listeners ♥️ or email us at kiasudesignlife@gmail.com.

    ___

    Behind Kiasu Design Life:

    Adilah - Website | LinkedIn

    Hsuan - Website | LinkedIn

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    ___

    Behind Kiasu Design Life:

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    ___

    Behind Kiasu Design Life:

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    ___

    Behind Kiasu Design Life:

    Adilah - Website | LinkedIn

    Hsuan - Website | LinkedIn

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    ___

    Behind Kiasu Design Life:

    Adilah - Website | LinkedIn

    Hsuan - Website | LinkedIn

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    ___

    Behind Kiasu Design Life:

    Adilah - Website | LinkedIn

    Hsuan - Website | LinkedIn

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    ____

    Behind the voices:

    Adilah - Website | LinkedIn

    Hsuan - Website | LinkedIn

    Feel free reach us @KiasuDesignLife over at Instagram, where we hold post-release discussions with our supportive listeners ♥️ or email us at kiasudesignlife@gmail.com.

    ___

    Behind Kiasu Design Life:

    Adilah - Website | LinkedIn

    Hsuan - Website | LinkedIn

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