Cary Kelly’s passion for cooking led the former executive coach to open her first food retail business. Over the years, Kelly and her company have evolved constantly to stay on top of changing trends. Rebranding her culinary marketplace as The Cookery and customizing each location to suit the neighborhood has helped the company’s stores gain a loyal following. On this week’s episode, Kelly explains why she measures success by employee and customer satisfaction and shares lessons learned from expanding her business.
Live from Retail’s Big Show in New York City—Caleb Pearson, VP of US customer engagement at McDonald's, talks about his career journey, McDonald's extremely popular app and how McDonald's uses digital strategies to keep customers of all generations coming back.
Learn more at retailgetsreal.com.
Made By Gather designs and manufactures kitchenware for a modern generation of makers with premium design, innovative functionality and headline-grabbing collaborations. On today’s show, recorded live from Retail’s Big Show in New York City, Made By Gather’s founder and CEO Shae Hong joins us to talk about his entrepreneurial career path, the philosophy behind his portfolio of kitchenware brands and his exciting partnership with Drew Barrymore.
Learn more at retailgetsreal.com.
PetSmart recently rolled out its new employee-focused communications app, called Central Bark, to give associates a place to share ideas, collaborate, ask questions and troubleshoot. On today’s show, recorded live from Retail’s Big Show in New York City, PetSmart’s Vice President, HR Talent, Culture, and Strategy Theresa Lee joins us to talk about the company’s unique culture and how PetSmart has successfully revamped the front-line experience for its 50,000+ associates.
Learn more at retailgetsreal.com.
American lifestyle retailer Abercrombie & Fitch is in the midst of an enterprise-wide digital transformation. On today’s show, recorded live from Retail’s Big Show in New York City, A&F Executive Vice President, Chief Digital and Technology Officer Samir Desai joins us to talk about A&F’s new digital strategy and the future of retail technology.
Learn more at retailgetsreal.com.
Today’s guest has recently taken the reins at one of the world’s most iconic apparel brands. Michelle Gass, president and CEO of Levi Strauss & Co., joins the show live from NRF 2024: Retail’s Big Show in New York City to talk about her incredible career journey, forward-looking vision for the company and what the future of retail looks like.
Learn more at retailgetsreal.com.
Monica + Andy was born in a delivery room, not a boardroom. As Monica Royer held her newborn daughter in her arms, she wanted nothing more than complete confidence that what touched her baby’s skin was the softest, safest fabric available. On today’s episode, Monica Royer, co-founder and CEO of Monica + Andy, joins the show live from the NRF Foundation Student Program in New York City to talk about her incredible career journey, growing her organic baby clothing and accessories brand, partnering with Walmart and what the future of retail looks like.
Learn more at retailgetsreal.com.
Today’s luxury consumer market is growing with a vibrant continuum of shoppers who expect expertly curated fashions and highly personalized service. On today’s episode, Saks CEO Marc Metrick joins us during NRF 2024: Retail’s Big Show to talk about Saks’ strategy to build lasting and meaningful customer relationships, and the company’s goal to evolve the luxury experience for today’s online luxury shopper.
Learn more at retailgetsreal.com.
In her 14 years with Walmart, Anshu Bhardwaj, vice president and COO of Walmart Global Technology, has seen the global retailer go through three different transformations to become the technology leader that it is today. Live from NRF 2024: Retail’s Big Show in New York City, Bhardwaj joins host Bill Thorne to talk about those transformations, explain why the retailer is actually 17 technology companies rolled into one, and share how Walmart is using emerging technologies to help every generation of shopper save money and live better.
Learn more at retailgetsreal.com.
Coming to you live from NRF 2024: Retail's Big Show in New York City, NRF President and CEO Matthew Shay joins the podcast to talk about how the retail industry fared this holiday season, the current retail landscape and what to expect looking ahead into 2024.
Learn more at retailgetsreal.com.
More than 200 million people shopped online and in stores over the holidays, but will that spirited spending carry over into 2024? On today’s show, Susan Reda, NRF’s vice president of education strategy, digs into insights and retail trends for 2024 and gives a preview of what's in store at Retail’s Big Show in New York City next week. Read Reda’s full 2024 retail trends forecast.
Learn more at retailgetsreal.com.
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