194: 43 Years & Counting: How To Stay in The PM Game & Keep Winning with Chris Hermanski

Welcome Closers!
In this episode, Jordan interviews Sarah Hatch, the Founder and Owner of Hatch Property Management and Sales. Sarah shares her journey into property management, from construction & hands-on work to owning & operating her own business. She discusses her experience in commercial property management and her transition to residential property management after having her first child. Sarah also talks about the unique challenges of managing properties for military and state department clients in the Washington D.C. area.

Key Moments

[00:00:46] Sarah's background and how she got into property management

[00:07:59] Why Sarah chose to manage residential properties despite her commercial background

[00:10:37] Sarah's business size: 200 doors and 15 employees

[00:17:18] Sarah's goals for 2024, including creating a video library for maintenance troubleshooting

[00:22:31] An example of effective troubleshooting that saved an owner money

[00:31:28] How Sarah prioritizes resident experience and builds a sense of community

[00:40:57] An example of Sarah's team supporting one another during a difficult time

[00:45:06] Sarah's approach to dealing with difficult tenants and evictions

If you enjoyed this episode and want to hear more insightful conversations about property management, be sure to subscribe to the Profitable Property Management Podcast on your favorite podcast platform or YouTube. You won't want to miss our upcoming episodes featuring industry experts and successful entrepreneurs sharing their knowledge and experiences.

🔗 https://www.hatchpropertymanagement.com https://www.facebook.com/sarah.pamula

Welcome Closers! In the 200th episode, Jordan and special guest Daniel Craig, Chief Strategy Officer at ProfitCoach, dive into the evolution of the property management industry & discuss their journey together from inception of ProfitCoach to today.

They run it back to 2017, sharing the challenges of data standardization in property management and the development of the national benchmarking study, known as the NARPM Accounting Standards today, as well as “Season 2” of ProfitCoach. The episode gets into the concepts of profit and operational performance, the significance of data-driven process design, and value creation in property management.

• Insight generation and best practices in property management
• Reflections on the evolution of their working relationship since 2017
• Impact of ProfitCoach on the industry and individual growth
• Discussions on industry benchmarks and profitability trends

Links Referenced:

ProfitCoach Pricing Survey http://pmprofitcoach.com/pricingreport

https://www.pmprofitcoach.com/profitcoach-national-pricing-survey/

📘 Newsletter https://muela.ck.page/profile 🌐 Website https://www.profitablepropertymanagement.com 🔵 https://www.facebook.com/PPMpodcast

📺 https://www.youtube.com/@profitablepropertymanagement

Welcome Closers! This episode dives into the strategic advantages that deep local ties and expertise can provide in the property management business. Hear how Mike Mefferd, CEO of Bridgestream Property Management, and his team leverage relationships to better serve owners during difficult times like COVID. Explore their purposeful approach focused on enhancing lives and raising industry standards.

00:00:27 - Company Mission and Values

00:01:40 - Growth and Current Size

00:02:14 - Acquisition Strategies

00:06:03 - Future Plans and Management Platforms

00:11:08 - Expansion Challenges

00:19:04 - Building Local Relationships

00:32:43 - Staff Management and Culture

00:37:33 - Financial Strategies

📘 Newsletter https://muela.ck.page/profile
🌐 Website https://www.profitablepropertymanagement.com
🔵 https://www.facebook.com/PPMpodcast

📺 https://www.youtube.com/@profitablepropertymanagement

Welcome Closers!

In this insightful episode of the Profitable Property Management Podcast, host Jordan Muela sits down with property management entrepreneur Gwenn Aspen, CEO Of Anequim, to discuss her journey from creating a property management company to pioneering remote professional services.

Gwenn shares her experiences, the challenges she faced transitioning from corporate America to entrepreneurship, and her innovative approach to leveraging virtual assistants for property management needs.

[00:00:00] Introduction: Welcome and introduction of Gwenn Aspen, her background in property management, and the inception of Anequim.

[00:05:22] Gwenn's Journey: Transition from corporate America to entrepreneurship.

[00:10:45] Building Anequim: Challenges and milestones in creating a remote labor solution for property management.

[00:15:30] Leveraging Virtual Assistants: How Anequim utilizes virtual assistants from Mexico to revolutionize property management tasks.

[00:20:55] Personal Growth: Gwenn shares her personal growth journey and managing emotions in leadership.

[00:25:40] Industry Impact: The impact of Anequim on the property management industry and future trends.

[00:30:15] Advice for Entrepreneurs: Gwenn's advice for aspiring entrepreneurs in the property management sector.

[00:35:00] Q&A with Listeners: Live Q&A session with listeners asking Gwenn about her experiences and strategies.

[00:40:25] Conclusion: Closing remarks and how to connect with Gwenn Aspen for further insights.

📘 Newsletter https://muela.ck.page/profile 🌐 Website https://www.profitablepropertymanagement.com 🔵 https://www.facebook.com/PPMpodcast 📺 https://www.youtube.com/@profitablepropertymanagement

Welcome Closers!

In this insightful episode of the Profitable Property Management Podcast, Jordan interviews Taylor Haas, the current Director of Operations at leading property management company Colorado Realty & Property Management. Taylor shares her journey from starting as a receptionist to climbing the ranks to a top leadership position, overcoming challenges, and driving innovation and growth within the company.

00:00:06 Introduction of Taylor Haas

00:00:25 Taylor's transition from receptionist to Director of Operations

00:01:33 Overcoming nepotism and earning her role

00:03:18 The secret behind the company's success

00:05:06 Daily responsibilities and innovation in operations

00:06:15 Communication and empathy as core policies

00:09:03 Handling staff feedback and improving processes

00:11:04 Performance reviews and maintaining high standards

00:13:01 Addressing noncompliance and nonperformance

00:15:34 Market dynamics and adjusting business strategies

00:19:34 Future aspirations for the business and personal growth

If you found value in today’s episode, don’t forget to subscribe to our podcast on Apple Podcasts, Spotify, or YouTube. Stay updated with the latest in property management and banking insights. For more resources and episodes, visit our Facebook Group. Share your thoughts and join the community!

🔗 https://www.coloradorpm.com

Linkedin https://www.linkedin.com/in/taylor-haas-3720b5138

Welcome Closers!
Join us in this insightful episode of the Profitable Property Management Podcast as host Jordan Muela speaks with Allison DiSarro from Enterprise Bank & Trust. Dive deep into the significance of building connections in banking, how Allison's unique approach to property management banking sets her apart, and the impact of empathy on client relationships in business.

00:00:00 - Introduction to Allison DiSarro and the theme of relational banking.

00:01:03 - The uncommon nature of personal relationships in banking.

00:10:14 - Evolution of banking services for property management.

00:15:17 - The critical role of compliance and trust account management.

00:24:21 - Navigating the challenges and opportunities of the PPP loans.

00:34:32 - The importance of specializing and knowing your niche.

00:43:10 - Final thoughts and advice for the younger self

If you found value in today’s episode, don’t forget to subscribe to our podcast on Apple Podcasts, Spotify, or YouTube. Stay updated with the latest in property management and banking insights. For more resources and episodes, visit our Facebook Group. Share your thoughts and join the community!

📘 Newsletter https://muela.ck.page/profile
🌐 Website https://www.profitablepropertymanagement.com
🔵 https://www.facebook.com/PPMpodcast
📺 https://www.youtube.com/@profitablepropertymanagement

Welcome Closers!

In this insightful episode, host Jordan Muela talks with Mike Lautensack, the brains behind Del Val Realty and Property Management. Mike shares his journey from the early days of his business to its current success, discussing challenges, strategies, and insights into the property management industry.

[00:00:00] Intro
[00:00:43] Mike's Business Evolution and Growth

[00:02:00] Best and Worst Parts of Property Management

[00:03:05] Mike's Start in the Business and Early Challenges

[00:06:03] Business Expansion and Strategic Decisions

[00:10:22] Mike's Approach to Marketing and Growth

[00:15:59] Importance of Customer Testimonials

[00:19:14] Website Strategy and Conversion Tactics

[00:26:21] Content Strategy and Organic Traffic

[00:30:29] Advice to Younger Self and Business Outlook

[00:32:51] Mentorship and Influences in Business

📘 Book https://www.landlordsecretsbook.com
🌐 Website https://www.delvalproperty.com
🔗 Linkedin https://www.linkedin.com/in/michellautensack
🔵 https://www.facebook.com/delvalproperty/
📷 https://www.instagram.com/delvalproperty/

Don't forget to subscribe to the "Profitable Property Management Podcast" on Apple Podcasts, Spotify, and YouTube for more episodes like this. Stay updated with the latest in property management and gain valuable insights from industry experts. Subscribe now for additional content and insights!

Welcome Closers!

Join host Jordan Muela in episode 194 of the Profitable Property Management Podcast, as we delve into the dynamic world of property management with industry veteran Chris Hermanski. From the early beginnings of his career to the present transition of his business, Chris shares invaluable insights on the challenges and triumphs of managing a successful property management firm.

Key Moments:

• 00:26 Introduction to Chris Hermanski
• 01:04 The Transition in Business Leadership
• 02:32 Managing Growth and Change in Property Management
• 04:22 The Challenges and Joys of the Business
• 06:22 The Importance of Delegation and Team Management
• 12:18 Navigating Low Points and Leveraging Technology
• 14:45 Adapting to Regulatory Changes in Property Management
• 18:44 Training and Onboarding New Property Managers
• 26:36 The Impact of Technology and Remote Team Members
• 28:53 Market Trends and Future Predictions

Don't forget to subscribe to the Profitable Property Management Podcast on Apple Podcast, Spotify, or YouTube for more insights and stories from leaders in the property management industry!

Welcome Closers! In this episode, Jordan interviews Dora Pinter from Service Star Realty about running a stable and growing property management business.

Service Star Realty: LeaseAZ.com

00:02 Overview of Service Star Realty's business
00:10 Leadership style and company culture
00:19 Early days of growth
00:23 Working with virtual assistants
00:27 Future growth plans
00:32 The power of focus and intention
00:37 Finding the right path for your business
00:43 Team member growth stories

If you enjoyed this episode, please subscribe on your favorite podcast platform or YouTube to get notified about new episodes with other industry experts. Leaving a review also helps spread the word so more property management professionals can benefit from this content.
https://www.youtube.com/@profitablepropertymanagement

Welcome Closers!

In this episode, Kristen Lopez recounts her journey from wholesaling upstart to Business Development Manager and coaching in the PM Industry into a process pro. She discusses her property management path through RentWerx, RentScale, Rescover software, and finally launching her own company, PM PathBuilders. Kristen shares wisdom on optimizing processes, change management, metrics, working with salespeople, and how she turned her own process passion into a business.

00:00 - Kristen's Background and Entry into Property Management 00:42 - Kristen's Wholesaling Experience and Burnout

01:26 - Kristen's Pivot to Sales at RentWerx 02:59 - Kristen's Move to RentScale and Coaching Role 04:11 - Kristen's Stint at Discover Software 05:38 - Kristen Launching PM PathBuilders 10:52 - Process Documentation Decay Rates 12:34 - Typical State of Processes Before Working with Clients 13:04 - Benefits of Process Documentation 14:28 - Ideal Process Documentation Specificity 21:13 - Project Implementation and Change Management 23:33 - Order of Documenting Processes

34:13 - Setting Operational Metrics and Benchmarks

40:27 Outsourcing Maintenance Coordination 41:00 - Having Her Own Documented Processes 42:20 - Salespeople Wanting Structure and Processes 47:12 - Getting Out of Feeling Trapped

PMPathBuilders: pmpathbuilders.com