#198 The Lot Party

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. The service department is the busiest department in the dealership. It is also the toughest especially when it comes to dealing wwith the not so happy customer. Help them help you by supporting their efforts in dealership and brand loyalty.

Sometimes as salespeople we tend to think that we know how a deal is going to progress and we end the process before it even had a chance to succeed or fail. Never give up on the del until management and the banks say it is no longer a deal. Keep the process moving positively and what you will see is a sale coming from out of the blue that you were certain had zero cjance of happening based on what the customer has told you right up front. Never say no or goodbye until it is one hundred percent hopeless.

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Time to tun back the calendar to pre=pandemic times when sales profesionals followed a true and proven path to the sale starting with the initial greeting of the customer.

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Stop bypassing one of the most important steps to the sales process. Sell yourself professionaly and watch your closing percentage increase.

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With all the changes in the car business over the past several years, the pay plans available have changed also aand sometimes not for the best. Listen in for a small insight the how salespeople are being compensated in several different ways.

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Their is never enough tools in our toolbox to help us close a deal. Whenever we think we know it all, we start missing those deals. This episode will help you with getting your customer to bump on the price and payment, but only if you can do it the right way. Confidence is the key.

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Being a superstar salesperson is not as hard as it may seem. We really only need to male a commitment to practicing the mastering of our craft. With all the information available to our customers on the web, our customers are more set on a vehicle than they have ever been. They also physically shop less dealers than before. Help them buy using these five closing techniques and watch your income soar.

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In life as well as business it is easy to settle into a certain daily grind. We get used to seeing things in one particular way to the point that we are oblivious to these things that may possibly be out of place or in a state of despair. It's time to take a fresh look at your lot display, your showroom, and your office area to determine if theu need some attention.

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It's getting harder and harder to make a decent living selling cars especially with all the digital info available to our customers. But just because they can spout off a KBB or Carvana value does'nt mean they know everything. We are the experts and this episode will help you when it comes time to justify the trade value.

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