In this podcast, we take an in-depth look at the SaaS Customer Onboarding Process and provide you with real-world insights and examples of how to reduce customer churn through stellar onboarding.
In this podcast you will:
- Learn about the evolving SaaS Marketplace and how you can conquer it
- Discover the benefits onboarding and 6 high-performing elements
- Uncover the secrets of top SaaS firms and their onboarding success
What is the SaaS Customer Onboarding Process?
About 62% of customers say they would stop using a product if they find difficulty using it or don't see the value while using it.
Customer onboarding in any industry consists of a series of methods and elements used to assist a new user in becoming successful with their product.
For SaaS firms, who often sell complex, technical products, the customer onboarding process is crucial in ensuring customers don't give up with difficult products before their value has been demonstrated.
SaaS firms who invest in 360-degree customer onboarding experiences can benefit from:
- Reduced churn
- Increased subscription renewal rates
- Customer advocacy
- Increased customer engagement
- Reduced customer support costs
Throughout this episode, we refer to visual sections of our guide, you can download it here and read along yourself for the full experience. In this guide, we track the evolution of SaaS business and explain how modern subscription packages mean SaaS firms need to be more dedicated to customer onboarding than ever. You will learn how you can combat churn by implementing a customer-focused onboarding strategy.
We invite you to learn from the practices of top-performing SaaS brands and learn how 6 key elements of onboarding will help you master customer success.
We cover the art of:
- Registration
- Live Demos
- Tours and Tooltips
- Email Engagement
- Self-service Resources
- Chatbots
For SaaS companies, dealing with multiple onboarding tools can become confusing and time-consuming. Hurree unites your trusted tools so you can segment, launch, and analyse omnichannel campaigns from one location. For more information, why not drop me an email at dominique@hurree.co or book a demo here.