#60 The new way of working post pandemic with Axel Kuborn from Silversquare

In this episode of "Rebel Leader with a Heart," we delve deep into the transformative world of employee engagement with Bart Lambrechts, the seasoned HR Director of Carglass. Discover the groundbreaking journey of Carglass, which has remarkably elevated its employee engagement levels to an impressive 93%, a figure that starkly contrasts with the average engagement rates in Europe and the US. This episode is not just a conversation; it's an exploration into the core of what makes a workplace not just functional, but exceptional and fun. 

Who is Bart Lambrechts?

Bart Lambrechts is the HR Director for Carglass in Belgium and Luxembourg, celebrated for elevating the company's employee engagement rate to 93% through innovative HR practices, including a focus on purpose-driven leadership and aligning individual goals with the company's mission. His approach emphasizes continuous learning, feedback culture, and prioritizing attitude in recruitment, establishing him as a transformative leader in the field.

Episode Highlights:

• The Power of Engagement: here, Bart Lambrechts discusses how Carglass's high engagement rates are not just a metric of happiness but a crucial driver of performance and profitability. By fostering an environment where employees feel genuinely connected to their work, Carglass has seen remarkable improvements in productivity, customer satisfaction, and financial outcomes. This segment illuminates the virtuous cycle created when employees are engaged: they are happier, more motivated, and their enhanced performance directly contributes to the company's success.
• Carglass's Secret Recipe: Bart provides a behind-the-scenes look at the unique strategies and practices that have led to an exceptional culture of engagement at Carglass. From prioritizing purposeful work and meaningful recognition to ensuring that every team member has a voice, these insights reveal how Carglass has built a work environment where employees feel genuinely valued and engaged. The company's approach goes beyond conventional incentives, focusing instead on creating a sense of belonging and purpose among its workforce, which in turn drives higher engagement levels.
• Beyond the Windscreen: at Carglass, the commitment to making a difference extends beyond the daily tasks of repairing and replacing windscreens. Lambrechts explains how the company's ethos of "real care" for employees and customers alike underpins its operations. This culture of care and purpose is a critical element of Carglass's identity, resonating with employees and customers and creating a positive feedback loop that enhances engagement and loyalty. By aligning its business practices with these core values, Carglass has not only achieved impressive engagement levels but also set a new standard in customer service.
• Leadership and Growth: throughout the episode, Bart explores the pivotal role of leadership in cultivating a culture of engagement and growth at Carglass. He highlights how leaders at all levels of the organization are empowered to create an environment where employees feel heard, valued, and inspired to achieve their best. This approach to leadership is characterized by openness, ongoing dialogue, and a commitment to employee development. By focusing on leadership as a practice of enabling others, Carglass ensures that its teams are led by individuals who are not just managers but true catalysts for engagement and growth.
• Innovating Employee Growth Practices: here, Bart explores how Carglass has innovated its approach to employee growth and development

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Explore the intersection of AI and human skills with Eve Vlemincx. Uncover why organizations need to evolve and the essential skills for thriving in an AI-enhanced future.

AI: A Catalyst for Change, Not a Disruptor
The narrative around AI often paints it as a disruptor poised to replace human jobs and complicate the current work environment. However, Vlemincx offers a refreshing perspective, viewing AI as a catalyst that can enhance how we work. She highlights the existing challenges within organizations—low engagement, high burnout rates, and the ever-present war for talent—and suggests that AI can be a tool for addressing these issues. By rethinking our work processes and the role of AI within them, there's a unique opportunity to not only improve efficiency but also tackle some of the systemic problems plaguing today's workplaces.

The Role of Leadership in the AI Era
Leadership in the age of AI requires a fundamental shift from viewing technology as an end to seeing it as a means to achieve broader organizational goals. The conversation with Vlemincx underscores the importance of understanding the purpose behind integrating AI into our systems. The true challenge for leaders is not in adopting the latest AI technologies but in leveraging these tools in a way that aligns with the organization's core values and objectives, without losing sight of the human element that remains at the heart of any successful venture.

Bridging the Skills Gap
A crucial insight from our discussion is the recognition of a significant skills gap within many organizations, particularly in readiness for the AI-driven future. Despite rapid technological advancements, there's a lag in developing the skills necessary to thrive in this new era. Critical analytical thinking, emotional intelligence, and leadership emerge as competencies that need urgent attention. Vlemincx points out the overlooked necessity of preparing the workforce not just technically but also emotionally and intellectually for the changes AI will bring.

Cultivating a Culture of Change
One of the most compelling points made during our talk is the need for a cultural shift towards embracing change. Vlemincx advocates for transitioning from isolated change projects to fostering a culture of continuous adaptation and innovation. This change culture is essential for organizations to navigate the complexities of an AI-enhanced future successfully. It involves rethinking how we approach change, making it an integral part of the organizational DNA rather than a temporary or external effort.

Practical Steps for Leaders
Facing the AI revolution requires leaders to start with introspection and openness to feedback. Vlemincx suggests a proactive approach to leadership that involves understanding one's impact on the team and organization. Embracing change, fostering resilience, and promoting a culture of continuous learning and adaptation are key to preparing for the AI wave. Leaders are encouraged to shift from a reactive to a proactive stance, empowering their teams to leverage AI in a way that augments human capabilities and enhances organizational outcomes.

In conclusion, as we stand on the brink of the AI revolution, the insights shared by Eve Vlemincx offer a valuable roadmap for leaders. The journey ahead is not about battling the wave of technological advancements but about learning to surf it with agility, foresight, and a deep understanding of the transformative potential of AI. 

How adapted are you to the fast & busy times? Do our 5-min assessment: https://www.qileader.com/content/fast-times-quiz

Go to https://www.qileader.com/ to start your transformation journey as well.

Connect with me on LinkedIn: https://www.linkedin.com/in/muriellemachiels/

Hi everybody! In this podcast episode of Rebel Leader With a Heart, I am having a conversation with conscious leader and founder of Hire & Higher, Karine Becker. We will discuss the importance of having conscious leaders, not only for your organization, but for the planet as well!

Who is Karine?

Karine is a loving mother of two daughters and is the founder and conscious leader of Hire & Higher, an executive search firm focussing on recruiting sustainable, conscious leaders. Karine decided to make this transition because at some point, she realized that things weren’t going so well for our planet. She still loved recruitment, but she was missing some purpose, that’s when she decided to focus more on companies who want to do a transition and find conscious leaders that will empower them and will accelerate that transition towards more sustainability.

What is a conscious leader?

The word ‘conscious’ has different meanings in different contexts and Karine and myself also have a different point of view on its definition, so I was curious to ask her: “How do you define a conscious leader?”

“A conscious leader is someone who works for the common good and is guided by a vision that takes into account all stakeholders of the company as well as the profit of the company. It is someone who wants to work for the good of all people, but also for the greater good of the planet, taking into account the impact their company have on the planet.”

For me a conscious leader is also somebody that is conscious of their values, but also their behaviors, thoughts, emotions, and especially under pressure. But on most views, Karine and I agree and even complement each other.

Are you serving your stakeholders?

There is an exercise I often give on workshops. I want you to think of the stakeholders you have. And now I want you to think of your day-to-day work. Where does your focus go to? TO the headquarters? To financial expectations? Or is it more to the people, the customers or the planet. It’s good to be aware that there is often a gap between your day-to-day actions and the actions that would greatly benefit your stakeholders and afterwards, the company itself.

How do you find these leaders?

Well firstly, Karine has designed an executive value tool. It works like a sustainable filter for the recruitment process and gives an indication whether the values of the candidate match the values of the company. It also gives a set of fundamental values matching to the candidate and gives a percentage that defines the consciousness level of that person.

Are companies ready to recruit these conscious leaders?

At first, most organizations were still racing around like headless chickens, checking as much checkboxes as possible to satisfy demands from higher up the chain. But since the pandemic, people could finally take a step back and think about our personal health and our planet’s health. That’s when the demand started rising quickly. Times have gotten so fast, that we NEED conscious leaders to facilitate these fast transitions. If companies want to attract young talent and people who are very talented but lost their motivation, this conscious and sustainable transition is a necessity.

I hope you have learned just how important it is for the growth of organizations to transition towards a more conscious and sustainable way of working and being. Karine explained that recruiting in this way of thought is a crucial step to reach this state. I found it fascinating to discuss this topic with her! If you want to learn more a

How adapted are you to the fast & busy times? Do our 5-min assessment: https://www.qileader.com/content/fast-times-quiz

Go to https://www.qileader.com/ to start your transformation journey as well.

Connect with me on LinkedIn: https://www.linkedin.com/in/muriellemachiels/

In this episode, we explore the transformative power of resonance with the remarkable Enrico Biscaro. Join us as we unravel the key principles of courageous leadership, the delicate balance between short-term and long-term goals, and the essence of being an inspiring leader who nurtures teams to flourish. Get ready to be inspired, motivated, and driven to unlock your own leadership potential.

Episode Highlights:

1. The Courage to Lead:
   In our conversation with Enrico Biscaro, we delve into the importance of courage as a leader. Discover how stepping outside your comfort zone and embracing calculated risks can drive innovation, ignite change, and inspire your team to push boundaries. Learn from Enrico's personal experiences and gain insights into how you can cultivate and harness your own courage to become a transformative leader.
2. Balancing Short-Term and Long-Term:
   One of the greatest challenges faced by leaders is striking a balance between short-term objectives and long-term vision. Enrico shares his expertise on effective goal setting, highlighting the importance of aligning immediate priorities with a broader strategic outlook. Gain valuable tips on setting achievable short-term goals while keeping sight of the larger organizational purpose, ultimately driving sustainable success.
3. The Power of Resonance:
   Resonance lies at the heart of impactful leadership. Discover why creating resonance within your team and organization is crucial for fostering engagement, collaboration, and a shared sense of purpose. Enrico Biscaro shares practical strategies for building resonance, enhancing communication, and cultivating a culture of trust that propels your team towards collective success.
4. Unleashing the Inspiring Leader Within:
   Being an inspiring leader goes beyond authority; it's about influencing others positively, empowering them to reach their full potential. Enrico Biscaro shares his thoughts on the qualities and characteristics that define an inspiring leader and provides actionable insights on how to cultivate these traits within yourself. Discover how your authentic leadership style can inspire and uplift those around you, fostering a motivated and high-performing team.
5. Boundaries and Accountability:
   True leaders understand the importance of accountability and its role in driving individual and team growth. Enrico delves into the concept of accountability without boundaries, emphasizing the significance of fostering an environment where individuals feel supported and encouraged to take ownership of their actions. Gain valuable tips on creating a culture of accountability that fosters learning, growth, and resilience.

Join us for an insightful conversation with Enrico Biscaro, a true visionary leader who has navigated the complex realms of business with resilience and an unwavering commitment to creating resonance. Be prepared to be inspired as we explore the transformative power of courage, the art of balancing short-term and long-term goals, and the essential qualities of an inspiring leader who thrives on accountability without boundaries. Tune in to this episode and unleash your own leadership potential.

Go to https://www.qileader.com/ for more resources
Go to https://www.qileader.com/fasttimes to evaluate how adapted you are to the fast times
Go to https://www.qileader.com/offers/transform-yourself if you're actually ready to transform and help us tip the balance towards a more meaningful world

How adapted are you to the fast & busy times? Do our 5-min assessment: https://www.qileader.com/content/fast-times-quiz

Go to https://www.qileader.com/ to start your transformation journey as well.

Connect with me on LinkedIn: https://www.linkedin.com/in/muriellemachiels/

Hello there, fellow world-changer! Are you feeling like something's not quite right in the world of work? Like maybe you're not finding the meaning, impact, and balance that you crave? I hear you, and I'm here to tell you that you're not alone.

But, my friend, there's hope on the horizon. It's time to wave goodbye to the old way of working that's been leaving us feeling unfulfilled and burnt out. It's time to usher in a new era of work that's better for us, our organizations, and the planet we call home.

In this podcast episode, I share my secret program to save the world (and you!). I'll take you on a journey through the evolution of work and how it's negatively impacting us and the world around us. But, more importantly, I'll share practical tips and strategies that you can use to transform yourself and your organization.

We're in this together, my friend. And I'm here to offer empathy, support, and inspiration to help you make a real difference. So, grab a cup of tea, sit back, and let's explore how we can make the world of work a better, brighter, and more fulfilling place for all. Let's start a movement to change the world, one person, and one organization at a time.

Go to https://www.qileader.com/ for more resources
Go to https://www.qileader.com/events to start a 5-day challenge to slow down your life for more impact
Go to https://www.qileader.com/offers/transform-yourself if you're actually ready to transform and help us tip the balance towards a more meaningful world

How adapted are you to the fast & busy times? Do our 5-min assessment: https://www.qileader.com/content/fast-times-quiz

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Connect with me on LinkedIn: https://www.linkedin.com/in/muriellemachiels/

Are you tired of chasing after meaningless Key Performance Indicators (KPIs) that don't really measure the success of your organization? If so, you're not alone. In fact, many people feel the same way. That's why I've created a new podcast episode titled "Why I Hate KPIs and You Should Too."

In this episode, I'll explain why KPIs can be misleading and why there's a better way to measure success. I'll share with you a more meaningful and impactful approach to transforming your organization that goes beyond just hitting targets and numbers. By tuning in, you'll discover how to focus on the things that really matter, such as customer satisfaction, employee engagement, and overall business impact.

So if you're ready to ditch the KPIs and start creating real change in your organization, then be sure to listen to my latest podcast episode. It's time to embrace a new way of measuring success and achieve the results that truly matter.

Check our programs for you or your team: https://www.qileader.com/programs

Check how empowered & future-proof your team is with this free assessment: https://team.qileader.com/

Check what type of leader you are and other free resources: https://www.qileader.com/lead-magnet

How adapted are you to the fast & busy times? Do our 5-min assessment: https://www.qileader.com/content/fast-times-quiz

Go to https://www.qileader.com/ to start your transformation journey as well.

Connect with me on LinkedIn: https://www.linkedin.com/in/muriellemachiels/

Gabriel is a seasoned entrepreneur who has not only launched his own startup but has also scaled it to become number one in the market and eventually sold it. His experiences have led him to become a mentor and coach to numerous entrepreneurs and leaders looking to achieve their own success.

During our conversation, Gabriel shares valuable insights on the two skills that he believes are critical for any leader looking to succeed in today's fast-paced and competitive landscape. His wisdom and expertise will leave you inspired and motivated to take action in your own leadership journey.

So, whether you're an entrepreneur, a leader, or simply someone looking to improve your skills, this is an episode you won't want to miss. Tune in now to discover the two skills that set successful leaders apart with Gabriel Goldberg.

Join our next free webinar on How slowing down boosts your impact and makes you feel happy: https://www.qileader.com/event/webinar-slow-down

Check our programs for you or your team: https://www.qileader.com/programs

Check how empowered & future-proof your team is with this free assessment: https://team.qileader.com/

Check what type of leader you are and other free resources: https://www.qileader.com/lead-magnet

How adapted are you to the fast & busy times? Do our 5-min assessment: https://www.qileader.com/content/fast-times-quiz

Go to https://www.qileader.com/ to start your transformation journey as well.

Connect with me on LinkedIn: https://www.linkedin.com/in/muriellemachiels/

"Embracing the Power of Slowing Down: How to Find Balance and Increase Productivity"

Do you often find yourself feeling guilty for taking a break or slowing down? Do you feel like you should be constantly productive, even when your body and mind are telling you otherwise?

In this episode, we dive into the importance of slowing down and why it is essential for our overall well-being and productivity. We will discuss the myths surrounding slowing down and provide tips and strategies for how to do so without feeling guilty or lazy.

You will learn:

• Why slowing down is crucial for our health and happiness
• The benefits of taking regular breaks and how it can increase productivity
• Strategies for making time for relaxation and self-care
• The importance of setting boundaries and saying no
• Simple practices for finding balance in a fast-paced world

Join us as we explore the power of slowing down and discover how taking care of ourselves can lead to a more fulfilling and productive life.

Join our next free webinar on How slowing down boosts your impact and makes you feel happy: https://www.qileader.com/event/webinar-slow-down

Check our programs for you or your team: https://www.qileader.com/programs

Check how empowered & future-proof your team is with this free assessment: https://team.qileader.com/

Check what type of leader you are and other free resources: https://www.qileader.com/lead-magnet

How adapted are you to the fast & busy times? Do our 5-min assessment: https://www.qileader.com/content/fast-times-quiz

Go to https://www.qileader.com/ to start your transformation journey as well.

Connect with me on LinkedIn: https://www.linkedin.com/in/muriellemachiels/

Are you tired of working with a team that seems to lack understanding and compassion? Want to know the secret to creating a cohesive and successful team? Look no further! Join Susan Brady as she explores the power of empathy and how it can make or break your team. From learning how to put yourself in others' shoes to understanding the impact of your words and actions, this blog post is sure to leave you feeling more in tune with your team and ready to conquer the workplace. So don't be a "clueless manager", join us and learn how to "empathize like a pro"!

What kind of leader are you? https://www.qileader.com/lead-magnet/leader-quiz

Ready to transform: https://www.qileader.com/

Check how future-proof and empowered your team is: https://team.qileader.com/

How adapted are you to the fast & busy times? Do our 5-min assessment: https://www.qileader.com/content/fast-times-quiz

Go to https://www.qileader.com/ to start your transformation journey as well.

Connect with me on LinkedIn: https://www.linkedin.com/in/muriellemachiels/

I’ll just push through to the holidays, or just to this deadline. Then I’ll have some time to recuperate. I also want to keep pushing to prove to myself and my colleagues what I’m worth. And so I keep pushing… Recognize this? 

In my conversation with burnout researcher Sally Clarke, we talk about the causes of burnout and how to prevent it for yourself and your organization!

What kind of leader are you? https://www.qileader.com/lead-magnet/leader-quiz

Ready to transform: https://www.qileader.com/

Check how future-proof and empowered your team is: https://team.qileader.com/

How adapted are you to the fast & busy times? Do our 5-min assessment: https://www.qileader.com/content/fast-times-quiz

Go to https://www.qileader.com/ to start your transformation journey as well.

Connect with me on LinkedIn: https://www.linkedin.com/in/muriellemachiels/