#63 Developing Long-Term Customer Relationships Through Trust with Dr Karen Sutherland

 

How Karan's deeper understanding of identity led him to strategy consulting

The impact of Karan's work in the community

The story they (YSPN) want to tell in Australia and the legacy they want to leave behind

The crossover between what Karan has done in his network to their own business

Fundamentals of Deloitte's approach to strategy

Karan's way of consulting with clients

Strategic cascade of choices

What winning aspiration is

Where you would play

How you will win

The distinctive capabilities for you to win

What management systems are

On strategy being a tool for problem-solving and choice making

Importance of employee engagement, employee morale, and better outcomes

How business owners should approach strategy and strategic thinking in their business using the 5 strategic questions

The thing you said you are going to do versus the thing you are actually doing

Breaking down problems

Challenges Karan's clients have to overcome when undergoing the problem-solving process

What business owners can do to start their own strategic thinking

 

 

Young Sikh Professionals Network - https://www.yspn.org.au/

Monitor Deloitte - https://www2.deloitte.com/in/en/pages/strategy-operations/monitor-deloitte/topic/monitor-deloitte.html

Playing to Win by A.G. Lafley and Roger Martin - https://www.amazon.com/Playing-Win-Strategy-Really-Works-ebook/dp/B00AJVJ1HI

HBR's 10 Must Reads on Strategy - https://www.amazon.com/HBRs-10-Must-Reads-Strategy/dp/1511367075

Competitive Strategy by Michael Porter - https://www.amazon.com/Competitive-Strategy-Techniques-Industries-Competitors-ebook/dp/B001CB34J0

 

Karan on LinkedIn - https://www.linkedin.com/in/karanviranand/

On this episode of Stories Behind the Grind, you'll hear from Darcy Smyth, co-director of Why Bravo and the Sales Game. Learn how Sales has changed over the last 30 years, how your buyers make decisions and what role "Play" has in Business.

 

How Darcy got into psychology

What prompted Darcy to combine psychology and sales

Using selling to solve someone elses problem

Sales as a service

How the world of sales has evolved over the last 5 years

Adapting to the ability to sell socially

How social media changed the way we market and sell

The shift in businesses brought about by COVID-19

Taking the sales game from an in-person event to a virtual environment

The Role of play in business

Key factors that influence how buyers make their decisions

How business can best position themselves in the digital environment

Darcy's definition of the grind

The Sales Game - https://www.sales.game/

On this episode of Stories Behind the Grind, you'll hear from a Facebook marketer and best selling author Kim Barrett who is the CEO of Your Social Voice and has helped business grow to 7 figures.

 

We discuss where the opportunities are in the marketing world right now, the 3 key advertising cycles and which to focus on first and how not to fall into this common marketing mistake.

 

Also discover

 

On this episode of Stories Behind the Grind, you'll hear from Social Media marketing expert Mireille who is the CEO of the Social Media Marketing Institue.

 

We discuss how to break through to you ideal audience, how to resonate with your followers and what the future of Social Media looks like.

 

Also learn

 

On this episode of stories behind the grind, listen to my conversation with Don Mackenzie, managing director of Adizes. You'll learn how to effectively manage accelerating change in your business, the 4 key working styles that every business needs to harness and how to build mutual trust and respect  

 

How Don's entrepreneurial journey began

Lessons Don learned and carried through in his career

How to achieve your vision, mission and implement strategy

When to restructuring where you are at versus realigning yourself to where the future is

Key characteristics of a business with high mutual trust and respect

How to manage the change loop in a business

Reacting to an accelerating change in your environment

The Four different styles in Business and how they interact

Constructive versus destructive conflict

Why people should be last

 

Links:

Don on LinkedIn - https://au.linkedin.com/in/domckenzie

Adizes Australia - https://adizes.com.au/

 

Also discover

 

How Carrie transitioned from being an athlete to entrepreneur

 

Key factors that has helped Carrie scale her business

 

Changing and shifting the self-employed mindset

 

Major blockers for professionals who want to start their side hustles

 

How to keep on track and move past the criticism of others. 

 

What is commonly overlooked that reduces your teams morale

 

The number one personal development and leadership platform

 

Carrie's advice for professionals who are raising a family and would like to have a side hustle and be in control of their future

Using adventure in your day-to-day life

 

On starting a non-profit organization

 

Leaving a legacy

 

Carrie's definition of the grind

 

Carrie on LinkedIn 

Carrie on Instagram 

Tandem Consulting 

Tandem Giving, Inc 

Be sure to follow me on Instagram and say Hi @aidanvoc

Subscribe to the podcast on Apple, or anywhere else you listen to your podcasts.

You can find this episode plus all the previous episode here.

About the Host

On this episode of stories behind the grind, listen to my conversation with Josh Lewis, founder of Dorks delivered, one of Australia's fastest growing IT companies.

 

We discuss how to stop trading time for money, whether to build your brand or build your business first and how to start automating your business whether you're well established, or just starting out. 

 

Also discover

 

What approach Josh used to begin being an entrepreneur at a young age (and still uses it to this day)

The key lessons Josh learned from his parents that you can apply in your business

How a focus on automation can change the way you focus on problem solving

How to transition from time-based to a results based offering 

How Dorks Delivered has flipped the traditional IT provider business model

What you can do to start automating your business

How to transition from an Entrepreneur to a CEO

3 key mindset shifts that will change the way you look at the world and your business

How to know who to serve 

Why it's critical to refine your message and why competing on price is the quickest way to exit your industry

Josh's definition of the grind

 

Links

Podcast link:  Business Built Freedom
YouTube Channel link: Dorks Delivered 

 

Be sure to follow me on Instagram and say Hi @aidanvoc

Subscribe to the podcast on Apple, or anywhere else you listen to your podcasts.

You can find this episode plus all the previous episode here.

About the Host

On this episode of Stories Behind the Grind listen to my conversation with Yaz, founder of the World's Biggest Garage Sale who have diverted over 3.3 million kilograms of goods from Landfill.

 

We discuss why leading with authenticity builds stronger connections, the power of transparency in business and how you can get involved with the circular economy.

 

 

What prompted Yaz to leave a lucrative corporate job to start the World's Biggest Garage Sale.

 

Lessons learnt from failing multiple times

 

Practices you can use to get back up again after a setback

 

The power of authenticity and being the true version of yourself

 

Yaz's Favourite quote she teaches to her kids

 

How to build an authentic business

 

How running an authentic business has allowed the World's Biggest Garage Sale to become more impactful

 

Cascading impacts to the community

 

Why you should take your community with you on your business journey

 

How people can get involved in the circular economy

 

The power of incremental change

 

How to make the most out of your people

 

What Yaz learnt from the passing away of her mother

 

Yaz's personal and professional struggles

 

What it all comes back to

 

 

Be sure to follow me on Instagram and say Hi @aidanvoc

Subscribe to the podcast on Apple, or anywhere else you listen to your podcasts.

You can find this episode plus all the previous episode here.

About the Host

This episode is the final installment of a 3-part special on the Future of Work. Once again, I was accompanied by Tim Walmsley of BenchOn,  Damian Walsh of Sidekicker and Justin Falk of TalentVine.

 

 

How Benchon helps to bridge the peaks and troughs in business

 

How TalentVine allows businesses to leverage the time and cost of recruiters to fill positions quickly and efficiently

 

How Sidekicker helps connect future employees in the Hospitality, office support and warehousing industries 

 

The effects of flexible work arrangements on job applications and finances and the responsibility of society and governments

 

The role and responsibilities government has in legislating change

 

Which types of businesses that are going to last in the future

 

What responsibilities universities have in educating the next generation  

 

Micro-credentialing and how to stay ahead of the development curve and to future proof yourself

 

The power and challenges of internships for both graduates and businesses 

 

The new way of getting skilled up and the skills that should be invested in the future

 

Closing thoughts on the Future of Work

 

Be sure to follow me on Instagram @aidanvoc

Subscribe to the podcast on Apple, or anywhere else you listen to your podcasts.

You can find this episode plus all the previous episode here.

If you haven't already, please rate and review the podcast on Apple Podcasts!

This episode is the second part of a special 3-part series on the future of work and I talked to Tim Walmsley of BenchOn and Damian Walsh of Sidekicker.

 

We focus on individuals and what they can do right now to make the most of the Future of Work

 

BenchOn and Sidekicker are both platforms that deal with the workforce of the future and enables individuals to harness their skillsets to adapt to industry changes.

 

BenchOn is an online platform that matches a business's idle staff to short-term contracts from reputable companies and government agencies. Sidekicker is an online staffing platform that instantly connects businesses with pre-qualified skilled staff.

 

Damian's background and what attracted him to be part of Sidekicker

Navigating the difference between new world and old world thinking

What separates a good business from a great business

Overview of the gig economy

What the future of work looks like

Being part of the contingent workforce

The role age plays in terms of job security and stability

Why the future of work is all about personal choice

How to differentiate your business and attract top talent

What is integrated talent and how to make the most of them

The growth of the hybrid job

The move to higher transparency and what it means when hiring staff

How to maximise your capability

The key habit of the future of work

 

Links:

Sidekicker - sidekicker.com/au

BenchOn - https://www.benchon.com/