In this episode, John dives into the unexpected challenges faced by Jack while managing his plumbing business during an exceptionally tough week. Rather than shying away from setbacks, the episode explores how these experiences paved the way for strategic decisions, including the bold move to transition their home service business into a seven-day operation.
Listen and learn about the bold transition of John's home service business into a seven-day operation. Don't miss a beat – hit play and gain valuable insights today!
Discussion Highlights:
- Jack's Hard-Hitting Week: They highlight the challenges Jack faced in a tough week, emphasizing the importance of resilience and adaptability in the home service industry.
- Turning Setbacks into Strategy: Insights are shared on how the difficulties faced by Jack have contributed to the decision-making process, leading to a strategic shift in operations.
- Revenue Boost from Seven Days: They converse about the financial considerations, projecting a substantial $9 million top-line change in the upcoming year by unlocking weekends.
- Operational Infrastructure: Detailed plans are outlined for restructuring the business to accommodate a seven-day schedule, including extending call center hours and adding weekend-specific roles.
- Recruitment Challenges: The episode explores challenges in recruiting for weekend shifts, touching on the drawbacks of on-call systems and the advantages of scheduled shifts.
- Shift Structure and Management: They share their thoughts on implementing shifts for weekend teams, including the importance of weekend management for effective operations.
- Strategic Messaging for Call Volume: Plans are discussed to address the drop in call volumes on Sundays through strategic messaging as the business gears up for seven-day operations.
Host: John Wilson: @wilsoncompanies
Host: Jack Carr: @thehvacjack
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