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    ANGEL: Upfront’s Mark Suster on the power of alignment, setting reality, and raising capital | E1683

    en-usFebruary 22, 2023

    Podcast Summary

    • Tech industry cycles: bubbles, corrections, and opportunities for great foundersGreat founders can succeed in any tech industry phase, whether it's a bubble or a correction. Belief in their idea, market, product, and team is crucial.

      The tech industry experiences distinct cycles of overfunding and correction, and great founders can succeed in any phase. Mark Suster, a venture capitalist with Upfront Ventures, discussed his experiences during the dot-com bubble, the financial crisis, and the recent tech boom and bust. He noted that during the dot-com bubble, there was excessive funding and high prices, leading to a significant correction. However, even in downturns, new opportunities emerge, and great founders can build successful companies. Suster emphasized the importance of alignment, whether it's between founders and board members, board members with each other, or founders with a mission. Despite the ups and downs of the industry, the key is for founders to believe in their idea, market, product, and team, and pursue their vision relentlessly.

    • Starting a business in a less capital-abundant marketEasier talent acquisition, less competition for customers, and ability to charge fair prices during less capital-abundant markets. Utilize platforms like LinkedIn for hiring top talent.

      The market conditions for starting a business can significantly impact a founder's experience. While it may seem counterintuitive, starting a business during a less capital-abundant market can provide opportunities to build a better business. This is due to easier talent acquisition, less competition for customers, and the ability to charge fair prices. Conversely, rushing to raise capital in a compressed timeframe can negatively impact relationships with investors and hinder the selection process. Furthermore, the current economic climate offers a unique opportunity for startups to attract top talent, making it an ideal time to find and hire all-stars. Utilizing platforms like LinkedIn can help streamline the hiring process and connect with a vast pool of potential candidates.

    • Leverage LinkedIn's free job posting feature for better hiresMake informed hiring decisions and consider long-term implications, using LinkedIn's free job posting feature for increased engagement and better candidates.

      LinkedIn's free job posting feature is a valuable tool for businesses looking to hire better candidates faster. The podcast discussed how LinkedIn has been a great partner for years and offers a free job post, resulting in increased engagement and better candidates. However, making the wrong hiring decision can be problematic, leading to potential issues down the line. To mitigate this risk, some venture capital firms employ a "barbell strategy," investing in seed rounds and then skipping A and B rounds to focus on early growth. The venture capital landscape has seen significant changes in recent years, with a massive increase in funding for later-stage rounds. This trend has led to larger fund sizes for venture capital firms to write larger checks and keep up with rising valuations. It's crucial for businesses to make informed hiring decisions and consider the potential long-term implications. Post your job for free on LinkedIn (linkedin.com/angel) and take advantage of this valuable resource for your hiring needs.

    • Investing based on hype can lead to lossesAvoid blindly following market trends, research and make informed decisions to mitigate potential losses.

      Blindly following the herd in investing can lead to significant losses when the public market corrects. During periods of market hype, investors pile into perceived winners, causing valuations to inflate. However, when the market corrects, these valuations can plummet, leaving investors with substantial losses. It's crucial for investors to make their own decisions based on their research and due diligence rather than blindly following others. Additionally, investors should take an active role in the investment process, getting to know the founders and making informed decisions based on their investment profiles. The example given illustrates the importance of this approach, as an investor who paid a high price for a struggling company later regretted their decision and agitated for a sale, causing potential harm to the company and other investors.

    • Investor misalignment impacts progressProper cap table alignment and stakeholder engagement are crucial for maintaining focus and ensuring everyone is working towards a company's goals.

      Misalignment among investors can significantly impact a company. In the discussed scenario, early-stage investors wanted to cut costs, lengthen runway, and fix issues, while late-stage investors pushed for a sale. This disagreement led to board fights and distraction, affecting the company's progress. On a personal note, the speaker emphasized the importance of proactive healthcare, sharing his experience with a full-body MRI scan at Pre-new-vo. He encouraged everyone to take care of themselves and offered a discount to listeners. Reflecting on the entrepreneurial world, the speaker highlighted the importance of proper cap table alignment and keeping all stakeholders engaged and incentivized towards the company's goals. This alignment ensures everyone is "rowing in the right direction" and rooting for the company's success.

    • Importance of board alignment during startup crisesMaintaining calm composure and clear decision-making skills during crises is essential for CEOs and founders. Building strong relationships with board members helps prevent infighting and finger-pointing during adversity, ultimately leading to opportunities for growth and service.

      Alignment among board members is crucial for navigating the ups and downs of a startup. Comparing it to flying, long hours of routine can be boring, but unexpected crises can cause panic. Personal relationships among board members help them work through difficulties together, preventing finger-pointing and infighting. When adversity strikes, those who have been through it before remain calm and focused, working together to find solutions and move forward. Over time, these intense moments become opportunities for true service and growth. For CEOs and founders, maintaining calm composure and clear decision-making skills during crises is essential. Building strong relationships with board members is an investment that pays off in the long run.

    • Staying Calm and Focused During Crisis with Supportive LeadershipEvaluate investors based on their crisis performance, seek out shock absorbers, and understand the implications of changing public market valuations.

      During times of crisis, having a calm and focused mindset, as well as predictable and supportive leadership, can make all the difference for a company. The speaker, who has ADHD, shared how his chaotic brain helps him stay calm in crisis situations and emphasized the importance of evaluating potential investors based on their performance during difficult times. He encouraged founders to seek out investors and board members who can act as shock absorbers and provide valuable insights based on their experience with multiple companies. The speaker also highlighted the current shift in public markets and the importance of understanding the implications of changing valuations for startups.

    • Valuation fluctuations and founder challengesFounders face challenges in securing desired valuations due to fluctuating valuations between funding rounds, influenced by anchoring and market conditions. Focusing on extending runway and aligning interests with investors can help.

      In the world of venture capital, the valuation of a company can fluctuate significantly between funding rounds. The speaker mentions an example where the 20-year average valuation was 6.3 times NTM (Net Present Value), but the 10-year average was 17.5 times NTM. This discrepancy can create challenges for founders looking to raise funds at a desirable valuation. Late-stage investors may only pay 15 times NTM if a company is growing rapidly, but founders need to ensure they have enough time and resources to reach that growth level to avoid a down round. The concept of anchoring in behavioral psychology plays a role in decision-making, as previous valuations can influence future expectations. In conversations with founders, the speaker emphasizes the importance of aligning interests between investors and founders, and encourages founders to focus on extending their runway by cutting costs and growing revenue to increase their chances of securing favorable funding. The speaker also shares their firm's decision framework, which emphasizes the importance of having a long-term perspective and being adaptable to market conditions.

    • Focusing on one investment thesis per partner and funding earlier for competitive edgeVC firms can maintain ownership and compete effectively by focusing on one investment thesis per partner, funding companies earlier, and utilizing tools like OrgSpace to plan and adjust.

      Successful venture capital firms must make strategic decisions to maintain ownership and compete effectively in the market. One such decision made by this particular firm was to focus on one investment thesis per partner and fund companies earlier and faster. By doing so, they could maintain their desired ownership percentage and secure deals before larger competitors with more resources did. Additionally, the use of tools like OrgSpace, a people software for software, allows startups to effectively plan and adjust to different scenarios, giving them a competitive edge. Reflecting on past investments, it's important for firms to evaluate their decision-making processes and learn from their successes and mistakes. Age can also play a role, as experience and perspective can provide valuable insights.

    • Identifying emerging trends and backing the right teamSuccess in venture capital requires identifying trends before they're mainstream, having the correct timing, and backing diverse teams with a deep understanding of the product and team.

      Being successful in venture capital requires identifying emerging trends before they become mainstream, having the correct timing for investment, and backing the right team. The speaker emphasizes the importance of having a young and diverse team to tap into different networks and circles. During the crypto craze, the speaker made a conscious decision not to invest in the trend because they didn't fully understand it and believed they missed the timing. Instead, they focused on trends in computational biology and healthcare, which they had identified earlier and were now seeing significant progress in. It's essential to be persistent and patient in identifying the right trends and timing, as missing the mark even by a few years can result in missed opportunities. Additionally, it's crucial to understand the product and the team behind it before investing.

    • The power law in venture capitalFocus on creating exceptional products and teams as one successful outcome can significantly impact a venture capitalist's overall performance.

      Venture capital involves taking calculated risks on trends, timing, and teams. The power law in venture capital means that a few successful investments can make up for the majority of losses. In the speaker's experience, they backed teams with great potential but didn't end up backing the ultimate winner, such as with TextPlus and WhatsApp. Founders should understand this power law and focus on creating exceptional products and teams, as one successful outcome can significantly impact the venture capitalist's overall performance. For instance, investing $3 million in a company that turns around and gets acquired for $9 million results in a loss for the venture capitalist since the expected return is much higher. Therefore, every investment opportunity represents a valuable shot on goal.

    • VCs prefer mission-driven foundersVCs seek founders with a mission, leading to potential outlier returns, but potential misalignment during early exits is addressed through 'feed the family money' concept.

      Venture capitalists like to back entrepreneurs driven by a mission rather than just the prospect of a quick exit or financial gain. This approach, often referred to as the missionary versus mercenary approach, can lead to outlier returns for the fund. However, there's a potential misalignment between the founder's and VC's interests when an early exit occurs. Historically, founders couldn't sell their secondary shares until the entire company was sold, but this practice put pressure on founders and could lead to disappointing outcomes for VCs. The concept of "feed the family money" was introduced to address this issue, allowing founders to access some funds for personal needs while keeping the majority focused on the company's growth. The VC who shared this discussion was an early advocate for this shift in industry thinking.

    • Transparency and fairness in secondary salesFounders should offer secondaries to all employees for structured and orderly secondary sales processes, avoiding toxicity and misalignment within the company.

      Alignment is crucial for the success of a company, especially during periods of growth and potential secondary sales. However, the process of secondary sales and valuation can be complex and contentious, with investors carefully considering the potential risks and rewards. The speaker emphasizes the importance of transparency and fairness in these transactions, suggesting that founders should consider offering secondaries to all employees, not just select individuals. The speaker also warns against the potential negative consequences of secretive or unfair secondary sales, which can lead to toxicity and misalignment within the company. Ultimately, the goal should be to create a structured and orderly process for secondary sales that benefits all stakeholders. Examples of successful and unsuccessful secondary sales were not provided in the discussion.

    • VC-Founder Relationship: Balancing Self-Interest and Company SuccessIn a bull market, some founders may prioritize personal gain over staff, while some VCs may engage in self-dealing. Current trends favor investor-friendly terms, so founders should build runway for negotiation flexibility. Both parties must prioritize long-term company success.

      The relationship between venture capitalists (VCs) and founders is not inherently good or bad, but rather a reflection of the human nature present in both groups. In a bull market, some founders may prioritize increasing their personal share of the company at the expense of their staff. This behavior is not exclusive to founders, as some VCs may engage in self-dealing and unfavorable terms for founders. The current market trend is shifting towards investor-friendly terms, with participating preferred, dividends, and payment in kind becoming more common. Founders are advised to build as much runway as possible to maintain flexibility in negotiations. Overall, it's crucial for founders to be thoughtful and considerate in their dealings with VCs, and for both parties to prioritize the long-term success of the company. Mark Suster's insights from his experience as a VC provide valuable perspectives for founders seeking investment.

    • Testing Founders: VCs evaluate resilience and relationship-building skillsVCs assess founders' resilience, follow-up skills, and ability to build relationships during the intro and hiring process to determine their potential for success.

      Building relationships and demonstrating resilience are crucial in securing investment from venture capitalists (VCs). The process of getting an intro from someone they know is not only a test for accessing VCs but also a skill required for various aspects of business growth. VCs receive numerous inquiries and assessing which ones to prioritize relies on the ability to identify promising founders. The first test for VCs is a founder's ability to get an intro and hire a co-founder. This shows their capacity to recruit and make decisions efficiently. The second test is the cadence of recruiting and shipping product. Consistent progress in hiring and product development indicates a strong team and a focused business. VCs evaluate founders based on their performance patterns over time. They look for resilience, follow-up, and adaptability. A founder's ability to bounce back from setbacks and maintain a positive attitude is essential. The same is true for VCs, as their actions during the courting phase can give insight into their reliability and commitment to the partnership.

    • The importance of a capable founding team and quick product velocityHaving a team of innovative, productive founders is crucial for a startup's success. Quick product development sets a company apart from competitors and keeps customers engaged.

      Having a team of capable founders who can produce a product and maintain a high product velocity is crucial for a startup's success. Hiring velocities are also important, but often overlooked. It's essential to have people who can bring innovative ideas to the table and turn them into a reality. The ability to produce a great product quickly sets a company apart from its competitors and keeps customers engaged. Remember, no one wants to wait around for a slow-moving team. Keep pushing forward and stay focused on your product and hiring goals. Good job, Mark! We'll catch up again next time. Bye for now.

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    (3:28) Sky Dayton’s talk “Aviation Safety, Air Taxis and the Future of Flight”.

    (11:03) Coda - Empower your startup with Coda’s Team plan for free—get 6 months at https://www.Coda.io/twist

    (20:45) OpenPhone - Get 20% off your first six months at https://www.openphone.com/twist

    (24:14) Mike Jones’ talk “Lessons in Brand Building”

    (30:17) Vanta - Get $1000 off your SOC 2 at http://www.vanta.com/twist

    (44:30) Wrap up with Alex.

    *

    Subscribe to the TWiST newsletter: https://www.ticker.thisweekinstartups.com

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Check out Science Inc.: https://www.science-inc.com/

    Check out Joby Aviation: https://www.jobyaviation.com/

    *

    Follow Sky:

    X: https://x.com/skydayton

    LinkedIn: https://www.linkedin.com/in/skydayton/

    *

    Follow Mike:

    X: https://x.com/mjones

    LinkedIn: https://www.linkedin.com/in/mjones/

    *

    Follow Alex:

    X: https://x.com/alex

    LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (11:03) Coda - Empower your startup with Coda’s Team plan for free—get 6 months at https://www.Coda.io/twist

    (20:45) OpenPhone - Get 20% off your first six months at https://www.openphone.com/twist

    (30:17) Vanta - Get $1000 off your SOC 2 at http://www.vanta.com/twist

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 20, 2024

    Nvidia tops Microsoft, FTC sues Adobe, weight loss startups, and more! | E1968

    Nvidia tops Microsoft, FTC sues Adobe, weight loss startups, and more! | E1968

    This Week in Startups is brought to you by…

    Vanta. Compliance and security shouldn't be a deal-breaker for startups to win new business. Vanta makes it easy for companies to get a SOC 2 report fast. TWiST listeners can get $1,000 off for a limited time at http://www.vanta.com/twist

    .Tech Domains - Don’t miss our “Jam Session with JCal” contest, coming soon! To apply and get more details go to https://jamwithjcal.tech brought to you by .tech domains.

    Lemon.io - Hire pre-vetted remote developers, get 15% off your first 4 weeks of developer time at https://Lemon.io/twist

    *

    Todays show:

    Alex Wilhelm joins Jason to discuss Nvidia's rise as the most valuable company (2:34), the GLP-1 phenomenon (11:50), the FTC suing Adobe (34:21), new TWIST500 companies (47:09), and more!

    *

    Timestamps:

    (0:00) Jason and Alex kick off the show

    (2:34) Nvidia's rise as the most valuable company

    (10:58) Vanta - Get $1000 off your SOC 2 at http://www.vanta.com/twist

    (11:50) Eli Lilly and the GLP-1 Phenomenon

    (23:42) .Tech Domains - Apply for the Jam Session with JCal contest today at https://jamwithjcal.tech

    (25:08) Telehealth and its future

    (33:00) Lemon.io - Get 15% off your first 4 weeks of developer time at https://Lemon.io/twist

    (34:21) FTC sues Adobe

    (47:09) New TWIST500 Companies

    (1:18:22) Would Amazon buy TikTok?

    *

    Subscribe to the TWiST newsletter: https://www.ticker.thisweekinstartups.com

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Mentioned on the show:

    https://companiesmarketcap.com

    https://www.wsj.com/health/pharma/david-ricks-eli-lilly-ceo-a67f90d7

    https://www.ftc.gov/news-events/news/press-releases/2024/06/ftc-takes-action-against-adobe-executives-hiding-fees-preventing-consumers-easily-cancelling

    https://news.adobe.com/news/news-details/2024/Adobes-Statement-Regarding-Federal-Trade-Commission-Complaint/default.aspx

    https://www.justice.gov/opa/pr/united-states-files-complaint-against-adobe-and-two-adobe-executives-alleged-violations

    https://www.justice.gov/opa/media/1356176/dl?inline

    https://www.sec.gov/Archives/edgar/data/1997859/000119312524162032/d396527ds1a.htm

    https://www.color.com/blog/colors-copilot-and-partnership-with-openai

    https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=202120220AB390

    https://frame.work

    https://creators.wattpad.com

    https://www.royalroad.com/home

    https://www.ft.com/content/e33cb565-6d44-4f9a-9105-f3afc03aa732

    *

    New TWIST500 companies:

    https://albedo.com

    https://www.dawnaerospace.com

    https://about.webtoon.com

    https://www.spacex.com

    https://www.color.com

    https://www.biltrewards.com

    https://sakana.ai

    *

    Follow Alex:

    X: https://x.com/alex

    LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (11:58) Vanta - Get $1000 off your SOC 2 at http://www.vanta.com/twist

    (23:42) .Tech Domains - Apply for the Jam Session with JCal contest today at https://jamwithjcal.tech

    (33:00) Lemon.io - Get 15% off your first 4 weeks of developer time at https://Lemon.io/twist

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 19, 2024

    Woke Google Maps, how Wells Fargo is losing money on fintech, and the global AI race | E1967

    Woke Google Maps, how Wells Fargo is losing money on fintech, and the global AI race | E1967

    This Week in Startups is brought to you by…

    Squarespace. Turn your idea into a new website! Go to http://www.Squarespace.com/TWIST for a free trial. When you’re ready to launch, use offer code TWIST to save 10% off your first purchase of a website or domain.

    LinkedIn Ads. To redeem a $100 LinkedIn ad credit and launch your first campaign, go to http://www.linkedin.com/thisweekinstartups

    Mercury. With Mercury, you can simplify your financial operations with banking and software that power your critical financial workflows, all within the one thing every business needs, a bank account. And with new bill pay and accounting integrations, you can pay bills faster and stay in control of company spend. Apply in minutes at ⁠https://www.Mercury.com

    *

    Todays show:

    Alex Wilhelm joins Jason to discuss woke Google Maps (1:57), Bilt & Wells Fargo dynamics (16:20), AI progress in China and Japan (32:00), and more!

    *

    Timestamps:

    (0:00) Jason and Alex kick off the show

    (1:57) Woke Google Maps

    (9:44) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at http://www.Squarespace.com/TWIST

    (16:20) Bilt and Wells Fargo fintech dynamics

    (17:00) CNBC interview with Bilt founder Ankur Jain

    (25:50) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

    (32:00) AI progress in China and Japan

    (39:41 ) Mercury - Join 200K startups who use Mercury to operate at their best at http://www.mercury.com

    (45:09) Defining AGI and its implications

    (49:06) McDonald's AI ordering systems and their challenges

    (1:04:37) Audience question on EU's AI Act and its impact on startups

    *

    Subscribe to the TWiST newsletter: https://www.ticker.thisweekinstartups.com

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Mentioned on the show:

    https://www.ft.com/content/357f3c68-b866-4c2e-b678-0d075051a260

    https://www.theinformation.com/articles/openais-japanese-rival-gets-1-billion-valuation-from-silicon-valley-investors

    *

    Follow Alex:

    X: https://x.com/alex

    LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (9:44) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at http://www.Squarespace.com/TWIST

    (25:50) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

    (39:41 ) Mercury - Join 200K startups who use Mercury to operate at their best at http://www.mercury.com

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 17, 2024

    Lessons in Unreasonable Hospitality with Will Guidara | E1966

    Lessons in Unreasonable Hospitality with Will Guidara | E1966

    This Week in Startups is brought to you by…

    Oracle - Oracle Cloud Infrastructure, or OCI, is a single platform for your infrastructure, database, application development, and AI needs. Take a free test drive of OCI at https://www.oracle.com/twist.

    DevSquad - Most dev agencies only offer developers. Why? Because product management is hard. Get an entire product team for the cost of one US developer plus 10% off at http://www.devsquad.com/twist.

    LinkedIn Ads - To redeem a $100 LinkedIn ad credit and launch your first campaign, go to http://www.linkedin.com/thisweekinstartups

    *

    Todays show:

    Will Guidara joins Jason to discuss the book Unreasonable Hospitality and how it relates to all businesses including startups (3:44), Will’s annual “The Welcome Conference” in NY (14:32), how the show The Bear lifted Will’s ‘NY street hotdog’ story and made it their own - which then led to his involvement with future seasons (36:19), and more!

    *

    Timestamps:

    (0:00) Will Guidara of Unreasonable Hospitality joins Jason.

    (3:44) Important premises from the book Unreasonable Hospitality and how it relates to all businesses including startups.

    (6:26) Will explains how it felt to see parts from his book appear on the hit show The Bear.

    (8:13) Iconic examples of hospitality and how it can turn customers into advocates for your brand.

    (10:04) Oracle - Take a free test drive of OCI at https://www.oracle.com/twist.

    (11:08) Powerful examples of going above and beyond for your customer.

    (14:32) Will’s annual “The Welcome Conference” in NY.

    (20:57) DevSquad - Get an entire product team for the cost of one US developer plus 10% off at http://www.devsquad.com/twist

    (22:13) Jason shares an anecdote of how he helps others.

    (24:17) Will and Jason riff on interesting examples of unreasonable hospitality, including one that should exist for airplane passengers.

    (30:44) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

    (32:12) A perspective shift that changes the value of call centers.

    (36:03) How the show The Bear lifted Will’s ‘NY street hotdog’ story and made it their own - leading to his involvement for future seasons.

    (40:21) Will feels that The Bear was able to craft and articulate his message spot on in one of their best episodes.

    (42:22) How to gain from the addictive personality traits in the restaurant business.

    (51:15) The “Chicken for Two” at the NoMad hotel.

    (53:31) Breaking down the state of tipping culture and how its removal from Eleven Madison Park was highly successful.

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Check out Unreasonable Hospitality: https://www.unreasonablehospitality.com/

    Sign up for Will’s newsletter: https://www.unreasonablehospitality.com/newsletter

    Check out “The Welcome Conference”: https://www.thewelcomeconference.com/

    Check out Will’s hospitality agency “Thank You”: https://www.thankyou.nyc/

    *

    Follow Will:

    X: https://x.com/wguidara

    LinkedIn: https://www.linkedin.com/in/willguidara/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (10:04) Oracle - Take a free test drive of OCI at https://www.oracle.com/twist.

    (20:57) DevSquad - Get an entire product team for the cost of one US developer plus 10% off at http://www.devsquad.com/twist

    (30:44) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 14, 2024

    Inflation cools, how Waymo handled a crash, and the next startups to go public | E1965

    Inflation cools, how Waymo handled a crash, and the next startups to go public | E1965

    This Week in Startups is brought to you by…

    Eight Sleep. Good sleep is the ultimate game changer. The newest generation of the pod, the Pod 4 ultra has arrived. Head to https://www.eightsleep.com/twist and use code TWIST to get $350 off the Pod 4 Ultra.

    Zendesk. The best customer experiences are built with Zendesk. Qualifying startups can join their Startup program and get Zendesk products free, for six months! Visit http://www.zendesk.com/twist today to get started.

    CLA. Innovation takes balance. CLA's CPAs, consultants, and wealth advisors can help you get from startup to where you want to end up. Get started now at ⁠https://www.claconnect.com/tech

    *

    Todays show:

    Alex Wilhelm joins Jason to discuss Waymo crash implications (3:53), Apple's AI announcements post-WWDC (17:17), inflation cooldown (27:21), and more!

    *

    Timestamps:

    (0:00) Jason and Alex kick off the show

    (3:53) How Waymo handled a crash and self-driving car standards

    (8:08) Eight Sleep - Head to https://www.eightsleep.com/twist and use code TWIST to get $350 off the Pod 4 Ultra.

    (10:04) Car safety technology

    (17:17) Apple's AI announcements and stock impact

    (25:41) Zendesk - Get six months free at

    http://www.zendesk.com/twist

    (27:21) Inflation update: Recent CPI data and its implications

    (33:34) High interest rate environment and venture capital

    (40:48) CLA - Get started with CLA's CPAs, consultants, and wealth advisors now at ⁠https://claconnect.com/tech

    (42:12) 10 companies most likely to IPO

    *

    Subscribe to the TWiST newsletter: https://www.ticker.thisweekinstartups.com

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Mentioned on the show:

    https://www.reddit.com/r/SelfDrivingCars/comments/1cxo27o/waymo_car_crashes_into_pole/

    https://www.theverge.com/2024/6/12/24175489/waymo-recall-telephone-poll-crash-phoenix-software-map

    https://techcrunch.com/2024/02/13/waymo-recall-crash-software-self-driving-cars/

    https://techcrunch.com/2024/06/12/waymo-second-robotaxi-recall-autonomous-vehicle/

    https://www.cnbc.com/quotes/AAPL?qsearchterm=aapl

    https://www.bls.gov/news.release/cpi.nr0.htm

    https://x.com/ashugarg/status/1800658425040253309

    https://www.cnbc.com/quotes/US2Y

    https://www.wsj.com/livecoverage/fed-meeting-fomc-interest-rate-decision-cpi-inflation-june-2024/card/traders-firmly-expect-a-rate-cut-in-september-q8qGgjh8jorUx56RBpK8

    https://kalshi.com/markets/ratecutcount/number-of-rate-cuts#ratecutcount-24dec31

    https://www.cnbc.com/2024/06/12/fed-meeting-today-on-interest-rate.html

    https://www.crunchbase.com/organization/databricks

    https://www.crunchbase.com/organization/gusto

    https://archive.is/fGJav#selection-2217.0-2226.0

    https://www.crunchbase.com/organization/shein-b79e

    https://www.sec.gov/cgi-bin/browse-edgar?action=getcompany&CIK=0001514587&owner=exclude&count=40&hidefilings=0

    https://www.crunchbase.com/organization/turo

    *

    Follow Alex:

    X: https://x.com/alex

    LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (8:08) Eight Sleep - Head to https://www.eightsleep.com/twist and use code TWIST to get $350 off the Pod 4 Ultra.

    (25:41) Zendesk - Get six months free at http://www.zendesk.com/twist

    (40:48) CLA - Get started with CLA's CPAs, consultants, and wealth advisors now at ⁠https://claconnect.com/tech

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 12, 2024

    Apple’s WWDC 2024: Reactions, Highlights & Breakdowns with Jason and Alex | E1964

    Apple’s WWDC 2024: Reactions, Highlights & Breakdowns with Jason and Alex | E1964

    This Week in Startups is brought to you by…

    Squarespace. Turn your idea into a new website! Go to http://www.Squarespace.com/TWIST for a free trial. When you’re ready to launch, use offer code TWIST to save 10% off your first purchase of a website or domain.

    LinkedIn Jobs. A business is only as strong as its people, and every hire matters. Go to https://www.linkedin.com/twist to post your first job for free. Terms and conditions apply.

    The Equinix Startup program offers a hybrid infrastructure solution for startups, including up to $100K in credits and personalized consultations and guidance from the Equinix team. Go to https://www.equinixstartups.com to apply today.

    *

    Timestamps:

    (0:00) Jason and Alex kick off the show

    (1:50) Jumping into the keynote from Apple and whether or not it impressed.

    (5:24) “Apple Intelligence” has landed!

    (8:32) Reactions to the new Siri.

    (10:00) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at http://www.Squarespace.com/TWIST

    (12:42) The importance of Apple’s addition of “on-screen awareness”.

    (16:30) Breakdown of Apple’s use of data with their AI.

    (19:48) LinkedIn Jobs - Post your first job for free at https://www.linkedin.com/twist

    (23:53) ChatGPT’s integration with Siri.

    (26:32) Unpacking the “free” use of ChatGPT with Apple products.

    (30:01) Equinix - Join the Equinix Startup Program for up to $100K in credits and much more at https://deploy.equinix.com/startups

    (31:07) Discussing the relationships between OpenAI and Microsoft and now Apple.

    (34:44) More “ooohs” and “ahhhs” from Apple’s new Image Playground.

    (40:25) Jason breaks down other key announcements from WWDC 2024 including a password manager and Apple TV’s new “Insights”.

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Links:

    Watch Apple’s WWDC 2024 Keynote: https://developer.apple.com/videos/play/wwdc2024/101/

    Article on Fearless Fund: https://www.bloomberg.com/opinion/articles/2024-06-06/the-fearless-fund-should-keep-fighting-racism-in-venture-capital

    *

    Follow Alex:

    X: https://x.com/alex

    LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (10:00) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at http://www.Squarespace.com/TWIST

    (19:48) LinkedIn Jobs - Post your first job for free at https://www.linkedin.com/twist

    (30:01) Equinix - Join the Equinix Startup Program for up to $100K in credits and much more at https://deploy.equinix.com/startups

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 11, 2024

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    #20: Timing is Everything: Why Good Advice Alone is Not Enough for Business Success with Wayne Mullins

    #20: Timing is Everything: Why Good Advice Alone is Not Enough for Business Success with Wayne Mullins

    In today's world, entrepreneurs are bombarded with advice from all directions. From podcasts and YouTube channels to business books and seminars, there is no shortage of guidance for those seeking to create their own success. However, as Wayne, a highly successful entrepreneur and marketing consultant, explains in this podcast episode, simply copying the strategies of others can lead to disappointment if not executed correctly and at the right time. Instead, Wayne shares his insights on the importance of timing and staying true to your own entrepreneurial path for ultimate success.

    The Importance of Timing

    One of the key takeaways from Wayne's story is the impact of timing on the entrepreneurial journey. He explains that good advice applied at the wrong time can actually be bad advice, and that understanding the right moment to implement a strategy is crucial for success.

    Wayne's own journey began with leaving a corporate sales job to start a lawn and landscape company, which he grew into one of the largest in his region. However, this growth was not without its challenges and setbacks. Wayne attributes much of his success to being mindful of the timing of when he applied advice from other successful entrepreneurs and tailoring it to his own unique situation.

    Authenticity in Business

    Another key component of entrepreneurial success, according to Wayne, is staying true to yourself and your goals. This means resisting the temptation to simply copy the strategies of others who may be further along in their journey. Instead, focus on understanding your clients' pain points, frustrations, desires, and goals, and create a plan that aligns with your values and strengths.

    One tool that Wayne recommends for this process is the "Magic Journal Exercise." This exercise involves imagining your ideal client's daily journal entry, complete with their emotional state, pain points, and desires. By understanding your clients on a deeper level, you can create more authentic and effective marketing strategies that truly resonate with them.

    Distinguishing Assets from Actions

    A common pitfall for many entrepreneurs is the "shiny object syndrome," or the tendency to jump from one idea to another without fully investing in any of them. Wayne suggests that one way to combat this is by distinguishing assets from actions. Instead of simply copying the actions of others, focus on building similar assets that align with your strengths and abilities.

    For example, if a successful entrepreneur is using video marketing to build a loyal following, consider whether your own strengths lie in video, writing, or graphic design. By focusing on building the same type of asset in a way that aligns with your skills, you can avoid the trap of simply copying actions without understanding the true value behind them.

    The key to unlocking entrepreneurial success lies in mastering the art of timing and authenticity. By being mindful of when to apply advice, staying true to your own path, and focusing on building assets that align with your strengths, you can create a thriving business that stands out from the competition.

    For more insights and wisdom from Wayne, check out his marketing agency, Ugly Mug Marketing, or his book, Full Circle Marketing. And remember, the journey to entrepreneurial success is not a linear path – but with the right approach and mindset, you can achieve your goals and create the life and business you've always dreamed of.

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    Talent Acquisition Leaders: The Future of Recruiting Technology with Matt Rimer at Trinity Health and Host of “TA In The Trenches”

    Talent Acquisition Leaders: The Future of Recruiting Technology with Matt Rimer at Trinity Health and Host of “TA In The Trenches”

    Today's episode is a special crossover with the Talent Acquisition Leaders Podcast, and host Ryan Dull.

    On today’s episode, host Ryan Dull is joined by Matt Rimer, Director of Talent Acquisition at Trinity Health (HQ Michigan) and Host of “TA In The Trenches”, join them for a real dialogue on some of the latest insights, trends, and challenges inside healthcare talent acquisition today.


    Links:

    RogueHire

    Matt Rimer on LinkedIn

    Sagemark HR LinkedIn