Be Your Own Cheerleader with Neelu Kaur

Melanie Husk, Chief Consumer Officer at Baptist Health, shares transformative strategies in healthcare through digital innovation and a patient-first approach.

00:00:44 - Healthcare hurdles & navigating insurance systems

00:05:05 - Meet Melanie Husk, championing patient-centric care at Baptist Health

00:07:01 - Industry shift: from doctor-driven to patient-empowered healthcare

00:09:44 - Tackling inefficiency & putting patients in control

00:14:00 - Baptist Health's mission: holistic health for all, community focus

00:16:21 - Health equity, accessibility, delivering holistic care

00:18:46 - Tech's role: collaboration & smarter systems for better care

00:21:11 - Blending empathy with tech: a human touch in the digital age

00:26:06 - Affordability & efficiency: delivering empathetic care without breaking the bank

00:28:18 - Partnering for progress: Baptist Health & Coastal Cloud join forces

00:34:29 - Career wisdom: Melanie's advice for the next generation

00:36:42 - Melanie's "Customer Obsessed Pick"

00:38:43 - Taylor Swift

00:44:35 - Vision, trust, & the future: shaping healthcare together

Customer Obsessed Pick: The Trusted Advisor

Inside the Episode

Innovative Beginnings: Dive into the origins of Coastal Cloud and the vision that propelled Sara Hale to redefine service delivery in the public sector.

Purpose-Driven Technology: Explore how Coastal Cloud's work with government agencies is creating a seismic shift in how public services are administered and delivered.

A Blueprint for Change: Learn about the unique challenges and triumphs of implementing cloud technology in the public sector, with real-world examples from Sara's pioneering work.

Empathy in Action: Hear how Coastal Cloud's commitment to community and inclusivity is bringing stay-at-home parents back into the workforce and reshaping the culture of work.

Tech That Transforms: Gain insights into the future of public sector efficiency and accountability through Sara's lens, focusing on disaster management and resource allocation.

Lasting Impact: Understand the broader implications of cloud technology for public trust and engagement and how data-driven solutions can lead to more informed decision-making and impactful community programs.

Inspiration for Aspiring Leaders: Sara shares invaluable advice for women in technology and leadership, offering lessons from her own journey balancing entrepreneurship with family life.

About Sara Hale

Sara Hale is the President and Co-Founder of Coastal Cloud, an award-winning IT consulting firm headquartered in Palm Coast, Florida.

Prior to leading the only woman-owned and led Salesforce.com Platinum Consulting Company in the world, Sara was a leader in Accenture’s Technology Practice. After finding great success in the ‘Fortune 100’ consulting field, Sara set out to build a new type of IT consulting company focused on providing customers and employees a life in which business success and the pursuit of happiness are in harmony. The “Live at the beach. Work in the cloud.” motto uses modern cloud technology to achieve this. Sara’s innovative leadership strategy has become a model for others who wish to create a highly-skilled, diverse, and satisfied workforce.

Coastal Cloud has been recognized in Florida as a “Best Company to Work For” by Florida Trend magazine and one of the “50 Fastest Growing Companies” in Northeast Florida. She has been named a “Top Tech Leader” by Jacksonville Business Journal and was awarded “Largest Woman-Owned Technology Company” in Northeast Florida.

Sara holds a Bachelor’s degree in Computer Science from Duke University and lives in Palm Coast with her husband and three children.

Sara’s Customer Obsessed Picks:

Wind from the Carolinas by Robert Wilder

Turning the Tide by Peter Abrahams and Sidney D. Kirkpatrick

The Fountainhead by Ayn Rand

Inside the Episode:

[00:00:00]: Introduction to Customer Obsessed

[00:00:27]: Eric's new role at Coastal Cloud

[00:04:08]: Introduction to Grant Riewe, CTO of Vibrant Emotional Health

[00:06:22]: Evolution and purpose of the 988 crisis lifeline

[00:10:08]: The role of technology in offering critical support

[00:12:46]: The mission-critical nature of the contact center

[00:17:31]: Partnership with Salesforce for crisis centers

[00:20:01]: Meeting the unmet need for mental health care

[00:28:26]: Coastal Cloud's involvement with Vibrant Emotional Health and the 988 crisis center network

[00:29:38]: The importance of community and connection and social media's role and limitations

[00:32:53]: Grant's favorite books: "Dune," "The Hobbit," and "The Iliad"

[00:37:01]: The value of bringing art and creativity into technology companies and projects

[00:38:17]: The importance of empathy and knowledgeable content in crisis intervention

[00:41:55]: The power of technology and people in crisis situations

We might not have a crystal ball to predict the future of Salesforce, but we do have the next best thing: Mike Witherspoon. Mike and his company CodeScience are closer to Salesforce’s developments than most (because they help build solutions for them), so he has a unique perspective on what’s next in the ecosystem. Tune in as Erin, Eric, and Mike talk about creative solutioning in Salesforce’s early days and how things shifted as the tech giant and the cloud have moved from the startup scene to the mainstream. 

About Mike

Mike founded CodeScience in 2009 with the mission to solve the most complex problems in the Salesforce ecosystem. In addition to being the president and sustainability champion, Mike focuses on cultivating a caring company culture. Outside of work, you’ll find Mike adventuring in the Sierras.

Mike's Customer Obsessed Picks:

Travels with Charley by John Steinbeck

1906: A Novel by James Dalessandro

About the Episode

Learn how to navigate workplace dynamics in our conversation with Neelu Kaur, an executive coach and author of Be Your Own Cheerleader. We delve into the art of self-promotion, managing anxiety, and the intersection of physical and mental well-being at work. We also explore the impact of AI like ChatGPT on creative tasks and discuss how to disrupt cultural biases for a more inclusive work environment. Equip yourself with practical strategies to "take up space" and champion your own growth and development in a rapidly evolving work landscape.

About Neelu

Neelu has brought her multi-dimensional approach to leadership and wellness workshops and coaching to employees at Google, IPG, Amplitude, and RBC. In the leadership space, she is a Facilitator, Experience Designer, NLP (NeuroLinguistic Programming) & Executive Coach. In the wellness space, she is a Yoga & Ayurveda teacher, burnout management specialist, and trained Ericksonian Hypnotherapist.

She holds a BS from NYU Stern School of Business, an MA in Social & Organizational Psychology from Columbia University, and is a certified NLP (NeuroLinguistic Programming) Coach and Master Practitioner from the NLP Center of New York.

Through 15 years specializing in Adult Learning & Leadership Development in large corporations she has worked in Financial Services, Consulting, Tech, and more. She is a certified Yoga Instructor, Ayurveda Specialist, and a trained Ericksonian Hypnotherapist focused on bringing mindfulness and stress management practices to individuals, teams, and organizations.

Over time, she has found her niche in helping teams and individuals to be more productive, peaceful, and purposeful, which in turn boosts organizational profitability and individual success.

Customer-Obsessed Picks:

Be Your Own Cheerleader 

The Four Agreements

About the Episode

Dive headfirst into a high-energy discussion with Paulo Kaiser, Plative's CEO, as we dissect the landscape of tech, AI, and innovation. Is the industry stalled or on the brink of the next game-changer? From Gen Z's digital habits and the imminent experimental phase of AI, to its profound impact on privacy, user experience, and industry disruption, this episode leaves no stone unturned. Ready to explore the AI-driven future and its potential to shake up the status quo? Don't miss out!

Guest: Paulo Kaiser

Paulo is an executive with over 20 years of global management experience. His expertise extends across a variety of areas, including software product management, engineering, operations, services, finance, sales, and customer support. With a proven track record in leading diverse teams and managing projects with budgets up to $20MM, Paulo has been integral to multiple software executive teams. His roles have varied from turn-around projects to growth and hyper-growth phases in companies ranging from startups to corporate organizations. In addition, Paulo has a deep technical understanding of software development and related internet technologies, further enriched by his role as an adjunct professor at a top-tier NYU graduate program.

Paulo's Customer-Obsessed Picks:

Barbarian Days, A Surfing Life by William Finnegan

"If" by Rudyard Kipling

About Andy

Andy is a technology consultant, builder, and investor with 17 years of experience in the software industry. He has spent the last two years in the NFT ecosystem and 17 years in the Salesforce ecosystem consulting and providing solutions for a wide variety of customers ranging from start-ups to Fortune 100 companies. He is passionate about promoting amazing experiences and helping to create a more equitable world.

Andy's Customer-Obsessed Pick: We're Different, We're the Same by Bobbi Kates

NFT & Web3 Resources:

• Bankless Newsletter
• The All-In Podcast
• Zora
• Manifold
• Web3 with A16Z

What can the past tell us about the future? Randy Rodriguez, one of Salesforce's first enterprise customers, dives into the ecosystem's storied past as a way to look forward. Hear how his experiences inform the present and shape the future of the technology industry. Plus, Eric, Erin, and Randy explore mental health and books that matter.

About Randy Rodriguez

Randy represents Volante Tech, the leading global payments provider to the banking industry in the market, focused on North America. He brings a Saas background and focuses on bringing customer success and business model innovation to North American banks and payments providers.

An EQ mentor and leader who brings an execute-to-vision capability to both work and life. Authentic, driven, and dedicated, Randy drives success by bringing out the best in those around him, leading by example, and building success through nomadic, curious commitment. His strengths are situational leadership, the ability to aggregate talent, and a driven personal style.

Customer Obsessed Pick:

The Moth: All These Wonders

The Secret History

Tom Quinn is a gig CIO, leading companies into the tech future one role at a time. Hear about his experiences at media giant News Corp, how he got into the world of higher education - and what needs to change in that industry - and why storytelling and tech innovation are actually perfect partners.

About Tom

Tom is a highly accomplished executive with extensive experience driving successful business outcomes across multiple industry sectors, including Financial Services and Media. With 20+ years as a CTO/CIO in News Corp and others, Tom is a recognized expert in large-scale enterprise technology transformation with deep domain experience in digital operating models and Cloud Services. He has successfully led high-profile digital transformations and driven profitable exits for Venture Capital Investors in technology start-ups.

Since early 2016, Tom has been offering his know-how, hardened by real-world experience, to help CXOs in 6 key areas: Strategy Development, Digital Transformation, Digital Operating Models, rejuvenation of existing technology functions, Delivery, and Interim Executive assistance. He is a true Gig CIO.

Customer Obsessed Picks

The Lord of the Rings by J.R.R. Tolkein

Sylvia Acevedo is a rocket scientist, technologist, innovator, author, the former CEO of Girl Scouts, and continues to make an impact as a board director at Qualcomm. She has always found a way to chart her own path, never taking no for an answer. 

What were her career-defining moments? What’s next for CEOs with a global mindset? How do aspiring changemakers harness the power of self-determination to make their own future? We talk about this and a whole lot more—don’t miss it!

Sylvia's Customer Obsessed Picks:

The Young Galileo Speaks by Ray Bradbury

The Alchemist by Paulo Coelho