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    Podcast Summary

    • Increase in complaints about banking and insurance servicesConsumers should be fully informed about financial products and not feel pressured into buying unnecessary ones, especially those added to packaged accounts.

      Consumers are facing an increasing number of complaints and potential scandals when it comes to financial products sold by banks. Last year, the Financial Ombudsman Service reported a significant increase in complaints about banking and insurance services, with over half of these complaints involving the UK's largest financial institutions, including Lloyds Banking Group and Royal Bank of Scotland. The rise in complaints was mainly driven by the aftermath of the Payment Protection Insurance (PPI) scandal, but there was also an increase in complaints about travel insurance, identity theft insurance, and mobile phone cover. These types of policies, sold as part of packaged current accounts, can be added on without the customer's full awareness, leading to confusion and issues when trying to make a claim. While the number of complaints about these additional policies is smaller than PPI, the principle remains the same - consumers should be fully informed about what they are buying and not feel pressured into purchasing products they may not need. It's essential for consumers to read the fine print and ask questions before agreeing to any financial product.

    • Misrepresentation of coverage and risk levels in additional productsCompanies selling products outside their core business can lead to consumer confusion and misrepresentation, resulting in upheld complaints and significant losses when market conditions change. Clear communication and transparency are crucial.

      Consumers are often misled about the coverage and risk levels of additional products and services they purchase from companies, particularly in areas outside of the company's main offerings. This was highlighted in a discussion about the increase in complaints to the UK Financial Ombudsman Service, with examples given of misrepresented bank accounts and investment products. The Ombudsman reported a 60% increase in upheld complaints against stock broking and portfolio management, where consumers felt they were sold higher-risk products than they were comfortable with. These issues come to light when market conditions change and consumers see significant losses in their investments. The Ombudsman and consumer groups have identified that problems arise when companies sell products outside of their core business, emphasizing the importance of clear communication and transparency.

    • Simpler products lead to fewer complaints for Building Societies and NS&IConsumer groups link fewer complaints from Building Societies and NS&I to their simpler product offerings, contrasting complex bundled services of large banks.

      While a few large high street banks have faced a significant number of complaints to the financial ombudsman, smaller organizations like Building Societies, NS&I have had very few. Consumer groups attribute this to the simplicity of the products offered by these organizations, as opposed to the complex offerings of banks which often include unwanted bundled services like insurance and investments. Meanwhile, the French government is proposing a new tax on unoccupied foreign-owned holiday homes, which could result in significant additional costs for non-resident owners. The amount of tax payable will depend on the local French council and the size of the property. This new tax is seen as a second council tax for non-resident holiday homeowners, as foreign homeowners currently pay a local property tax known as the tax foncière.

    • New French tax regulations may increase tax burden for British expats and holiday home ownersBritish expats and holiday home owners in France, especially those without rental income, could face higher taxes under new regulations. Potentially impacted owners may need to consider selling their properties due to financial strain.

      The proposed new tax regulations by the French government could significantly increase the tax burden for British expats and holiday home owners in France, particularly those with properties at the lower end of the market. This tax would apply to those who do not rent out their properties for the majority of the year. The tax could potentially force some owners to sell their properties due to financial strain. Additionally, there are plans to close a tax loophole for high-value properties, which could impact wealthy non-resident homeowners. These new regulations are part of the French government's proposed wealth taxes and have not yet been implemented.

    • Wealthy homeowners may need to take out loans to avoid new tax, while few read financial termsWealthy homeowners may face a new tax on their wealth, leading some to take on debt. Fewer than 1 in 10 people read full financial terms, potentially leading to financial losses.

      More wealthy homeowners may need to take out loans to avoid a proposed new tax on their wealth, while only a small percentage of people read and understand the fine print when signing up for financial products or services, potentially leading to negative financial consequences. The discussion highlighted that wealthy homeowners may be forced to obtain loans due to the proposed tax on their wealth, which would exclude debt from the calculation. This means that minimizing debt could help limit the impact of the tax. However, not everyone may be able or willing to do so. On the other hand, research shows that only 7% of people always read full online terms and conditions when signing up for products and services. The rest find it too boring or confusing. This can lead to financial losses, as 1 in 5 people reported suffering financially from not checking the details before agreeing to contracts or transactions. The advice is to always check the small print and shop around, but the reality is that most people do not have the time or patience to read and understand the legal jargon, which can vary significantly between providers and products. This lack of engagement with the small print can lead to unwanted surprises and financial consequences.

    • The Importance of Clear and Accessible Small PrintCompanies must ensure important small print details are clear and easily accessible to consumers to avoid mis-selling. European legislation is working to standardize small print, but it's essential to read and understand it.

      Companies cannot hide important information in small print, whether it's on paper documents or websites. This includes key details in terms and conditions. Such information must be easily accessible and understandable to consumers. For instance, if an insurance policy excludes individuals over a certain age from making claims, this detail must be highlighted and easy to find. Failure to do so could result in a case of mis-selling. European legislation is working to standardize small print across the board, but it won't make it more interesting. So, while it's essential to read the fine print, it should be clear and easy to understand. If you need more information on small print issues, check out Elaine's article in the money section of this weekend's Feet. Remember, being an excellent gift giver is a skill, and 1800flowers.com's Celebrations Passport can help you master it with free shipping on thousands of gifts and rewards for frequent givers. Happy gifting!

    Recent Episodes from Money Clinic with Claer Barrett

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    Hosted on Acast. See acast.com/privacy for more information.


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    Links to articles mentioned in the show:

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    The hunt for good-value UK stocks

    Wealthy foreigners step up plans to leave UK as taxes increase


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    Hosted on Acast. See acast.com/privacy for more information.


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    Read a transcript of this episode on FT.com



    Hosted on Acast. See acast.com/privacy for more information.


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    Read a transcript of this episode on FT.com



    Hosted on Acast. See acast.com/privacy for more information.


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    Presented by Claer Barrett. Produced by Tamara Kormornick. Our executive producer is Manuela Saragosa. Sound design by Breen Turner, with original music from Metaphor Music. Cheryl Brumley is the FT’s global head of audio.


    Read a transcript of this episode on FT.com



    Hosted on Acast. See acast.com/privacy for more information.


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    Read a transcript of this episode on FT.com



    Hosted on Acast. See acast.com/privacy for more information.


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    Tune in every Tuesday to catch the latest episode of The Five-Minute Investor, and subscribe to Money Clinic wherever you get your podcasts. If you would like Claer to demystify an investment term, email the team at money@ft.com or send Claer a DM on social media — she’s @ClaerB on Instagram and TikTok.


    For more tips on how to organise your money, sign up to Claer's email series 'Sort Your Financial Life Out With Claer Barrett' at FT.com/moneycourse


    Want more?


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    Listen to Money Clinic’s Investment Masterclasses, such as An insider's view of the City of London, What’s one of the world’s leading investors buying?, and more.


    Presented by Claer Barrett. Produced by Tamara Kormornick. Our executive producer is Manuela Saragosa. Sound design by Breen Turner, with original music from Metaphor Music. Cheryl Brumley is the FT’s global head of audio.


    Disclaimer: The Money Clinic podcast is a general discussion about financial topics and does not constitute an investment recommendation or individual financial advice.


    Read a transcript of this episode on FT.com



    Hosted on Acast. See acast.com/privacy for more information.


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    Disclaimer: The Money Clinic podcast is a general discussion about financial topics and does not constitute an investment recommendation or individual financial advice.


    Read a transcript of this episode on FT.com



    Hosted on Acast. See acast.com/privacy for more information.


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    For more tips on how to organise your money, sign up to Claer's email series 'Sort Your Financial Life Out With Claer Barrett' at FT.com/moneycourse


    Want more?

    Check out Claer’s column, Have you got five minutes to talk about investing?

    Read Stuart Kirk’s latest Skin in the Game column for free.

    Listen to Money Clinic’s Investment Masterclasses, such as Stuart Kirk has ‘skin in the game’, ‘Money is basically a fiction’, and more.


    Presented by Claer Barrett. Produced by Tamara Kormornick. Our executive producer is Manuela Saragosa. Sound design by Breen Turner, with original music from Metaphor Music. Cheryl Brumley is the FT’s global head of audio.


    Disclaimer: The Money Clinic podcast is a general discussion about financial topics and does not constitute an investment recommendation or individual financial advice.


    Read a transcript of this episode on FT.com



    Hosted on Acast. See acast.com/privacy for more information.


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    Tune in every Tuesday to catch the latest episode of the Five Minute Investor, and subscribe to Money Clinic wherever you get your podcasts. If you would like Claer to demystify an investment term, email the team at money@ft.com or send Claer a DM on social media — she’s @ClaerB on Instagram and TikTok.


    For more tips on how to organise your money, sign up to Claer's email series 'Sort Your Financial Life Out With Claer Barrett' at FT.com/moneycourse


    Want more?

    Check out Claer’s column, Why do we think we can beat the market?

    Listen to Money Clinic’s Investment Masterclasses, such as An insider's view of the City of London with today’s guest Justin Urquart-Stewart, What’s one of the world’s leading investors buying?, and more.

    Presented by Claer Barrett. Produced by Tamara Kormornick. Our executive producer is Manuela Saragosa. Sound design by Breen Turner, with original music from Metaphor Music. Cheryl Brumley is the FT’s global head of audio.


    Disclaimer: The Money Clinic podcast is a general discussion about financial topics and does not constitute an investment recommendation or individual financial advice.


    Read a transcript of this episode on FT.com



    Hosted on Acast. See acast.com/privacy for more information.


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