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    Cade Metz on his controversial Slate Star Codex article, new book “Genius Makers,” dangers of algorithmic moderation, a16z vs. legacy media & more | E1187

    en-usMarch 19, 2021

    Podcast Summary

    • The Importance of Neutrality in Journalism and the Role of Technology in ComplianceJournalism's neutrality is crucial, even as industry shifts towards opinionated reporting. Tech solutions like Vanta and DigitalOcean's App Platform help businesses navigate compliance requirements.

      The strength of a business lies in its people, and compliance and security should not hinder startups from growing. Kate Metz, a New York Times reporter, discussed her new book and an article that went viral about the Slate Star Codex community. Metz, known for her objective journalism, became involved in the story but aimed to maintain neutrality. She explained how she first became aware of the community through her coverage of AI and the belief that AI could destroy humanity. The journalism industry has seen a shift towards more opinionated reporting, but Metz emphasized the importance of fairness and rigor in journalism, regardless of personal opinions. The discussion also touched on the importance of companies like Vanta, which makes it easy for businesses to obtain SOC 2 reports, and DigitalOcean's App Platform, a new solution for building modern cloud native apps.

    • Journalism's Evolution during the Trump PresidencyThe Trump presidency led to a shift towards advocacy-driven journalism, but neutral reporting remains crucial. Younger journalists are more inclined towards advocacy, reflecting generational differences within the industry.

      The role and practices of journalism have evolved, particularly during the Trump presidency, leading to a more advocacy-driven approach for some journalists. This shift was influenced by the need to fact-check extensively, which has become less common due to the on-demand nature of news. However, this change does not negate the importance of neutral journalism or the impact of traditional training grounds, such as the Register, in developing skilled reporters. These evolutions reflect the generational and geographical differences within the journalism industry, with younger journalists showing more interest in advocacy journalism. Ultimately, these changes highlight the ongoing adaptation of journalism to the ever-evolving media landscape.

    • The Evolution of Tech Coverage in MediaAs technology's influence grows, so does the need for objective reporting. LinkedIn Jobs can help streamline the hiring process to find qualified candidates.

      The relationship between technology companies and media outlets has evolved over the years. While there was once a clear divide between advertising interests and journalistic integrity, the lines have blurred, leading to a shift in the way technology is covered. The tech industry saw favorable coverage for decades, but as public awareness and scrutiny grew, the need for objective reporting became more important. With the rise of social media and increasing complexity of technology, the downsides have become more apparent to the general public. When making your next hire, finding the right person quickly and efficiently is crucial, and LinkedIn Jobs can help by connecting you with qualified candidates. While technology has brought many positive changes to our lives, it's important to acknowledge and address the negative impacts as well.

    • Unintended Consequences of Facebook's EvolutionFacebook's growth prioritization led to societal harm, ethical dilemmas, and a complex relationship between tech, ethics, and human behavior.

      The evolution of social media, specifically Facebook due to its use of AI and the feed, has led to unintended consequences that have negatively impacted society. Mark Zuckerberg's prioritization of company growth over societal well-being is seen as a turning point in the industry, with ethical dilemmas being consistently put aside. Contrary to popular belief, New York Times journalists do not choose their story titles to maximize clicks, but rather to accurately and appealingly represent the content within. The complex relationship between technology, ethics, and human behavior continues to be a significant focus for journalists and researchers alike.

    • The New York Times: News vs OpinionThe New York Times should clarify the distinction between news reporting and opinion writing to avoid confusion and perception of bias. Vanta simplifies SOC 2 compliance process for companies.

      While there is a clear distinction between news reporting and opinion writing in a media organization like The New York Times, many readers fail to recognize this difference. This misunderstanding can lead to confusion and the perception that the publication has a biased agenda. The New York Times could improve in making this distinction clearer to its audience. The opinion section, which has been criticized for skewing too far left, exacerbates this issue and makes the job of news reporters harder by fueling the perception that the publication is biased. SOC 2 compliance, on a different note, is a security standard that requires companies to prove their security controls and data protection measures to their customers. Vanta, a company that helps facilitate SOC 2 audits, can help streamline the process and make it more cost-effective.

    • A Window into the Intellectual Dark Web of Silicon ValleyThe 'Silicon Valley Safe Space' blog provides a platform for voices outside the mainstream, promoting open discourse and intellectual freedom within a distinct subculture

      The "Silicon Valley Safe Space" blog, despite its title, serves as a window into a specific subculture within Silicon Valley, often referred to as rationalists or the intellectual dark web. These individuals, while socially liberal, hold the belief that any idea should be discussed, regardless of how extreme. The blog, which features anonymous and pseudonymous comments, includes voices that can be considered outside the mainstream and even extreme. While some argue that these voices are simply given a platform, others contend that there is a deliberate effort to give everyone a voice within this community. This group, which believes in open discourse, is distinct from the more widely known liberal and conservative factions and represents a third perspective in the ongoing ideological debates.

    • Understanding the Role and Responsibility of a Journalistic Institution vs. a Personal BlogThe New York Times, as a reputable journalistic institution, aims to provide factual reporting and an understanding of the world, while personal blogs can have a perspective and encourage opinions.

      While everyone should have a voice, the role and responsibility of a journalistic institution like The New York Times differ from that of a personal blog. The Times' job is to provide an understanding of the world through factual reporting, while also featuring a range of opinions on its opinion page. The percentage of voices on the opinion page versus those on a personal blog is not the main issue. Rather, the difference lies in the fact that the Times is not trying to cultivate a particular point of view, but instead aims to give readers an understanding of what's going on in the world. The blog, on the other hand, can have a perspective and encourage opinions, just like the opinion page of the Times. However, the debate arises when an anonymous blogger expresses safety concerns and raises the question of whether they should be named in a reputable news outlet like The New York Times.

    • Deciding to reveal someone's real name in a news articleNew York Times published a person's name against his safety concerns, potentially leading to serious consequences.

      The decision to reveal someone's real name in a news article, even if it's publicly known within certain communities, can have serious consequences for the individual's safety. In this case, the New York Times and the journalist involved were aware of the person's safety concerns but still chose to publish his name. The journalist had tried to contact the individual to discuss the issue, but he took down his blog in protest. While revealing a pseudonym isn't exactly "doxing," it could potentially lead to it. The New York Times takes safety concerns seriously and has ongoing conversations about them. However, in this controversial case, the top editors at the New York Times made the decision to publish the name despite the individual's objections.

    • Deciding to Publish a Controversial Story with a Public Figure's NameJournalism involves making judgement calls about what information to share and when, considering safety concerns and potential impact on society.

      Journalism involves making judgement calls about what information to share and when, while also considering safety concerns. In the discussed situation, a public figure with significant influence requested anonymity for a story, but the New York Times ultimately decided to publish with his name. The figure had already publicly identified himself before the story was published, and there were concerns about encouraging extremist views through the publication of controversial content. The decision to publish was not made lightly, and the order of events was clear. The New York Times did not dox the figure, as he had already revealed his identity. The debate around this situation highlights the complexities of journalism and the potential impact of publishing controversial content.

    • The Algorithmic Rabbit Hole of Online ContentThe internet and social media platforms can lead users down a 'rabbit hole' of increasingly extreme or misinformative content, influenced by various factors including content creators and users themselves. Misinformation spread is a significant concern.

      The internet and social media platforms, such as YouTube, play a significant role in shaping the content we consume and the ideologies we adopt. The algorithm used by these platforms can lead users from seemingly reasonable content to more extreme or misinformation-laden material. This process, often referred to as a "rabbit hole," can be influenced by various factors, including the content creators and the users themselves. It's essential to recognize that this phenomenon is not limited to one political ideology or side but can occur on both the left and the right. Furthermore, the spread of misinformation is a significant concern, as it can lead users to make decisions based on inaccurate or false information. The intersection of technology and human behavior creates a complex ecosystem that requires ongoing examination and understanding.

    • The challenge of distinguishing real from fake contentAdvanced technologies and emotional responses make it difficult to discern real from fake content, leading to engagement with extreme and offensive material, often intentionally spread as a grift.

      We're moving towards a world where distinguishing real from fake content, whether it's text or images, is becoming increasingly difficult due to advanced technologies and human nature's emotional response. Algorithms exploit this by sending users down rabbit holes of extreme content, increasing engagement and time spent online. This issue is compounded by those who intentionally spread conspiracy theories and offensive content as a grift, further fueling the problem. Ultimately, it's crucial for individuals and companies to consider the unintended consequences of their actions and recognize the importance of emotional, historical, political, and technological truths in the digital age.

    • Accountability and ownership of words for public figuresPublic figures, including journalists, should own their words and handle criticism professionally to maintain a healthy online discourse, while recognizing the difference between criticism and harassment, and understanding the seriousness and disproportionate impact of harassment on women.

      Accountability and ownership of words are essential for public figures, including journalists, regardless of whether they use a pseudonym or not. Harassment online is a serious issue, affecting many individuals in various industries, and it's crucial to distinguish between criticism and harassment. Journalists, like Taylor Lorenz, should be prepared for scrutiny and potential backlash when they put themselves in the public arena. At the same time, it's important to recognize that harassment can take many forms, including doxing, death threats, and stalking, and it disproportionately affects women. In the end, owning one's words and handling criticism with grace and professionalism are essential for maintaining a healthy and productive online discourse.

    • European academics' belief in neural networks decades before it was mainstreamEuropean academics' belief in neural networks paved the way for breakthroughs in AI, despite initial skepticism, and led to a bidding war among tech giants for top AI talent, driving up costs.

      The development of advanced AI technology can be traced back to a group of European academics who believed in the idea of neural networks decades before it became mainstream. This belief, which was initially met with skepticism, led to breakthroughs in various fields such as face recognition, speech recognition, and self-driving cars. The turning point came when these academics, including Geoffrey Hinton, auctioned their services to the highest bidder, setting the price for top AI talent. The ensuing competition among tech giants like Google, Microsoft, and Facebook drove up the cost for AI talent significantly. Go, an ancient and complex board game, served as a metaphor for the exponential complexity of AI and the inflection point when the world's biggest companies recognized its potential.

    • Challenges of AI in complex and unpredictable domains like pokerAI struggles in unpredictable domains due to human intuition and uncertainties like bluffing and misinformation. Corporations invest in AI research to solve complex problems, but must consider ethical concerns and potential risks.

      While AI has made significant strides in games like chess and Go, it faces unique challenges in more complex and unpredictable domains such as poker. Human intuition and uncertainties like bluffing and misinformation make it difficult for AI to excel. The best go players, for instance, rely on intuition and can't look too far ahead due to the game's size and complexity. Similarly, human history is filled with examples of small events causing massive ripple effects, from the Egyptian revolution to the Black Lives Matter movement. In the realm of AI, corporations are investing heavily in research to solve a myriad of problems, from facial recognition and self-driving cars to language models and chatbots. These technologies have the potential to revolutionize industries, but also come with ethical concerns and potential risks. The end game for corporations and AI is to solve complex problems, improve efficiency, and create new opportunities, but it's crucial to consider the implications and potential consequences.

    • Technology's reflection of societal biases and toxicityAdvancements in AI bring significant breakthroughs, but addressing societal biases and toxicity is crucial for a beneficial future.

      Technology, including AI systems, reflects and amplifies the biases and toxicity present in human society. From Wikipedia's biased editing history to AI's inability to distinguish between politically incorrect and harmless content, these issues are not new but continue to surface. However, advancements in AI, such as DeepMind's Alpha Fold, which solved the protein folding problem, can lead to significant breakthroughs in fields like medicine and vaccines development. The future of AI innovation lies in the hands of those who have access to the necessary data, talent, and processing power. While these innovations are currently open-source, the competition for resources may lead to a few dominant players. Ultimately, it's crucial for companies and researchers to acknowledge and address the biases and toxicity in their systems to ensure a more equitable and beneficial future for all.

    • Race in AI development between tech giants and emerging playersThe convergence of massive data, computational power, and top talent is leading to a race in AI development, with potential advancements but also concerns about security, encryption, and ethical implications, particularly for authoritarian regimes.

      The convergence of massive data sets, computational power, and top talent in the hands of tech giants like Google, Facebook, Tesla, and Amazon, as well as emerging players like China, is leading to an unprecedented race in artificial intelligence (AI) development. This race has the potential to bring about significant advancements, but also raises concerns about security, encryption, and ethical implications, particularly when it comes to the use of AI by authoritarian regimes. The belief in the potential of AGI, or general AI, capable of doing anything a human brain can do, is a contentious issue among experts, with some seeing it as a huge danger and others as a distant possibility. China, with its large population and lack of privacy, is making significant strides in the AI race, which raises concerns about human rights and potential misuse of AI technology. Ultimately, none of us knows what the future holds, but it's clear that the stakes are high and the race is on.

    • Issues at the intersection of technology and societyThe intersection of technology and society raises complex issues with no easy answers, including surveillance, foreign talent, and the media.

      The intersection of technology and society raises complex and significant issues that require thoughtful consideration. From the intriguing story of a China-born technologist leaving Microsoft, to the use of AI for surveillance and predicting criminal behavior, to the need for foreign talent in the US, these are global issues with no easy answers. The use of technology for surveillance and predicting criminal behavior has dark implications, and the ban on autonomous weapons in one country does not guarantee safety elsewhere. The US needs to attract foreign talent with incentives rather than restrictions, and the complications of this issue are often misunderstood. The ongoing debate between tech and media is another complex issue, with platforms like Substack and Clubhouse trying to lure journalists away from traditional media. These are just a few of the many complicated issues at the intersection of technology and society. It's important to remember that there are no easy answers or absolutes, but rather a spectrum of possibilities.

    • Andreessen Horowitz's Attempt to Dismantle JournalismAndreessen Horowitz, a VC firm, is reportedly hiring reporters and creating a publishing platform to replace critical journalism, raising concerns about the impact on local journalism and diversity in the industry.

      Andreessen Horowitz, a venture capital firm, is reportedly making explicit efforts to attack journalism and dismantle it through hiring reporters and creating their own publishing platform. This strategy is seen as a response to criticism and a way to replace what they believe is too critical reporting. The vibe among journalists about this move is unclear, but some express concern about the potential impact on local journalism and the need for a wide variety of voices in the industry. The firm's actions have been described as an extension of a long-standing desire in parts of Silicon Valley to build their own infrastructure to get their message out. While some media outlets are thriving, others are struggling, and there is a concern that this trend could further limit the diversity of journalism available.

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    Coda. Coda empowers your startup by bringing words, tables, and teams together. Strategize, plan, and track goals effectively with all your valuable data in one place. Go to https://www.coda.io/twist to get started for FREE and get 6 free months of the Team plan.

    OpenPhone. Create business phone numbers for you and your team that work through an app on your smartphone or desktop. TWiST listeners can get an extra 20% off any plan for your first 6 months at https://www.openphone.com/twist

    Vanta. Compliance and security shouldn't be a deal-breaker for startups to win new business. Vanta makes it easy for companies to get a SOC 2 report fast. TWiST listeners can get $1,000 off for a limited time at http://www.vanta.com/twist

    *

    Todays show:

    Alex leads us into two great talks from Liquidity Summit 2024. First we have Sky Dayton’s “Aviation Safety, Air Taxis and the Future of Flight” (3:28), followed by Mike Jones’ with “Lessons in Brand Building” (24:14)

    *

    Timestamps:

    (0:00) Teaser of both speakers.

    (1:33) Alex kicks off the show.

    (3:28) Sky Dayton’s talk “Aviation Safety, Air Taxis and the Future of Flight”.

    (11:03) Coda - Empower your startup with Coda’s Team plan for free—get 6 months at https://www.Coda.io/twist

    (20:45) OpenPhone - Get 20% off your first six months at https://www.openphone.com/twist

    (24:14) Mike Jones’ talk “Lessons in Brand Building”

    (30:17) Vanta - Get $1000 off your SOC 2 at http://www.vanta.com/twist

    (44:30) Wrap up with Alex.

    *

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    Check out Science Inc.: https://www.science-inc.com/

    Check out Joby Aviation: https://www.jobyaviation.com/

    *

    Follow Sky:

    X: https://x.com/skydayton

    LinkedIn: https://www.linkedin.com/in/skydayton/

    *

    Follow Mike:

    X: https://x.com/mjones

    LinkedIn: https://www.linkedin.com/in/mjones/

    *

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    X: https://x.com/alex

    LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm/

    *

    Follow Jason:

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    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (11:03) Coda - Empower your startup with Coda’s Team plan for free—get 6 months at https://www.Coda.io/twist

    (20:45) OpenPhone - Get 20% off your first six months at https://www.openphone.com/twist

    (30:17) Vanta - Get $1000 off your SOC 2 at http://www.vanta.com/twist

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

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    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 20, 2024

    Nvidia tops Microsoft, FTC sues Adobe, weight loss startups, and more! | E1968

    Nvidia tops Microsoft, FTC sues Adobe, weight loss startups, and more! | E1968

    This Week in Startups is brought to you by…

    Vanta. Compliance and security shouldn't be a deal-breaker for startups to win new business. Vanta makes it easy for companies to get a SOC 2 report fast. TWiST listeners can get $1,000 off for a limited time at http://www.vanta.com/twist

    .Tech Domains - Don’t miss our “Jam Session with JCal” contest, coming soon! To apply and get more details go to https://jamwithjcal.tech brought to you by .tech domains.

    Lemon.io - Hire pre-vetted remote developers, get 15% off your first 4 weeks of developer time at https://Lemon.io/twist

    *

    Todays show:

    Alex Wilhelm joins Jason to discuss Nvidia's rise as the most valuable company (2:34), the GLP-1 phenomenon (11:50), the FTC suing Adobe (34:21), new TWIST500 companies (47:09), and more!

    *

    Timestamps:

    (0:00) Jason and Alex kick off the show

    (2:34) Nvidia's rise as the most valuable company

    (10:58) Vanta - Get $1000 off your SOC 2 at http://www.vanta.com/twist

    (11:50) Eli Lilly and the GLP-1 Phenomenon

    (23:42) .Tech Domains - Apply for the Jam Session with JCal contest today at https://jamwithjcal.tech

    (25:08) Telehealth and its future

    (33:00) Lemon.io - Get 15% off your first 4 weeks of developer time at https://Lemon.io/twist

    (34:21) FTC sues Adobe

    (47:09) New TWIST500 Companies

    (1:18:22) Would Amazon buy TikTok?

    *

    Subscribe to the TWiST newsletter: https://www.ticker.thisweekinstartups.com

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Mentioned on the show:

    https://companiesmarketcap.com

    https://www.wsj.com/health/pharma/david-ricks-eli-lilly-ceo-a67f90d7

    https://www.ftc.gov/news-events/news/press-releases/2024/06/ftc-takes-action-against-adobe-executives-hiding-fees-preventing-consumers-easily-cancelling

    https://news.adobe.com/news/news-details/2024/Adobes-Statement-Regarding-Federal-Trade-Commission-Complaint/default.aspx

    https://www.justice.gov/opa/pr/united-states-files-complaint-against-adobe-and-two-adobe-executives-alleged-violations

    https://www.justice.gov/opa/media/1356176/dl?inline

    https://www.sec.gov/Archives/edgar/data/1997859/000119312524162032/d396527ds1a.htm

    https://www.color.com/blog/colors-copilot-and-partnership-with-openai

    https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=202120220AB390

    https://frame.work

    https://creators.wattpad.com

    https://www.royalroad.com/home

    https://www.ft.com/content/e33cb565-6d44-4f9a-9105-f3afc03aa732

    *

    New TWIST500 companies:

    https://albedo.com

    https://www.dawnaerospace.com

    https://about.webtoon.com

    https://www.spacex.com

    https://www.color.com

    https://www.biltrewards.com

    https://sakana.ai

    *

    Follow Alex:

    X: https://x.com/alex

    LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (11:58) Vanta - Get $1000 off your SOC 2 at http://www.vanta.com/twist

    (23:42) .Tech Domains - Apply for the Jam Session with JCal contest today at https://jamwithjcal.tech

    (33:00) Lemon.io - Get 15% off your first 4 weeks of developer time at https://Lemon.io/twist

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

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    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 19, 2024

    Woke Google Maps, how Wells Fargo is losing money on fintech, and the global AI race | E1967

    Woke Google Maps, how Wells Fargo is losing money on fintech, and the global AI race | E1967

    This Week in Startups is brought to you by…

    Squarespace. Turn your idea into a new website! Go to http://www.Squarespace.com/TWIST for a free trial. When you’re ready to launch, use offer code TWIST to save 10% off your first purchase of a website or domain.

    LinkedIn Ads. To redeem a $100 LinkedIn ad credit and launch your first campaign, go to http://www.linkedin.com/thisweekinstartups

    Mercury. With Mercury, you can simplify your financial operations with banking and software that power your critical financial workflows, all within the one thing every business needs, a bank account. And with new bill pay and accounting integrations, you can pay bills faster and stay in control of company spend. Apply in minutes at ⁠https://www.Mercury.com

    *

    Todays show:

    Alex Wilhelm joins Jason to discuss woke Google Maps (1:57), Bilt & Wells Fargo dynamics (16:20), AI progress in China and Japan (32:00), and more!

    *

    Timestamps:

    (0:00) Jason and Alex kick off the show

    (1:57) Woke Google Maps

    (9:44) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at http://www.Squarespace.com/TWIST

    (16:20) Bilt and Wells Fargo fintech dynamics

    (17:00) CNBC interview with Bilt founder Ankur Jain

    (25:50) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

    (32:00) AI progress in China and Japan

    (39:41 ) Mercury - Join 200K startups who use Mercury to operate at their best at http://www.mercury.com

    (45:09) Defining AGI and its implications

    (49:06) McDonald's AI ordering systems and their challenges

    (1:04:37) Audience question on EU's AI Act and its impact on startups

    *

    Subscribe to the TWiST newsletter: https://www.ticker.thisweekinstartups.com

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Mentioned on the show:

    https://www.ft.com/content/357f3c68-b866-4c2e-b678-0d075051a260

    https://www.theinformation.com/articles/openais-japanese-rival-gets-1-billion-valuation-from-silicon-valley-investors

    *

    Follow Alex:

    X: https://x.com/alex

    LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (9:44) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at http://www.Squarespace.com/TWIST

    (25:50) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

    (39:41 ) Mercury - Join 200K startups who use Mercury to operate at their best at http://www.mercury.com

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

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    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 17, 2024

    Lessons in Unreasonable Hospitality with Will Guidara | E1966

    Lessons in Unreasonable Hospitality with Will Guidara | E1966

    This Week in Startups is brought to you by…

    Oracle - Oracle Cloud Infrastructure, or OCI, is a single platform for your infrastructure, database, application development, and AI needs. Take a free test drive of OCI at https://www.oracle.com/twist.

    DevSquad - Most dev agencies only offer developers. Why? Because product management is hard. Get an entire product team for the cost of one US developer plus 10% off at http://www.devsquad.com/twist.

    LinkedIn Ads - To redeem a $100 LinkedIn ad credit and launch your first campaign, go to http://www.linkedin.com/thisweekinstartups

    *

    Todays show:

    Will Guidara joins Jason to discuss the book Unreasonable Hospitality and how it relates to all businesses including startups (3:44), Will’s annual “The Welcome Conference” in NY (14:32), how the show The Bear lifted Will’s ‘NY street hotdog’ story and made it their own - which then led to his involvement with future seasons (36:19), and more!

    *

    Timestamps:

    (0:00) Will Guidara of Unreasonable Hospitality joins Jason.

    (3:44) Important premises from the book Unreasonable Hospitality and how it relates to all businesses including startups.

    (6:26) Will explains how it felt to see parts from his book appear on the hit show The Bear.

    (8:13) Iconic examples of hospitality and how it can turn customers into advocates for your brand.

    (10:04) Oracle - Take a free test drive of OCI at https://www.oracle.com/twist.

    (11:08) Powerful examples of going above and beyond for your customer.

    (14:32) Will’s annual “The Welcome Conference” in NY.

    (20:57) DevSquad - Get an entire product team for the cost of one US developer plus 10% off at http://www.devsquad.com/twist

    (22:13) Jason shares an anecdote of how he helps others.

    (24:17) Will and Jason riff on interesting examples of unreasonable hospitality, including one that should exist for airplane passengers.

    (30:44) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

    (32:12) A perspective shift that changes the value of call centers.

    (36:03) How the show The Bear lifted Will’s ‘NY street hotdog’ story and made it their own - leading to his involvement for future seasons.

    (40:21) Will feels that The Bear was able to craft and articulate his message spot on in one of their best episodes.

    (42:22) How to gain from the addictive personality traits in the restaurant business.

    (51:15) The “Chicken for Two” at the NoMad hotel.

    (53:31) Breaking down the state of tipping culture and how its removal from Eleven Madison Park was highly successful.

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Check out Unreasonable Hospitality: https://www.unreasonablehospitality.com/

    Sign up for Will’s newsletter: https://www.unreasonablehospitality.com/newsletter

    Check out “The Welcome Conference”: https://www.thewelcomeconference.com/

    Check out Will’s hospitality agency “Thank You”: https://www.thankyou.nyc/

    *

    Follow Will:

    X: https://x.com/wguidara

    LinkedIn: https://www.linkedin.com/in/willguidara/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (10:04) Oracle - Take a free test drive of OCI at https://www.oracle.com/twist.

    (20:57) DevSquad - Get an entire product team for the cost of one US developer plus 10% off at http://www.devsquad.com/twist

    (30:44) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

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    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 14, 2024

    Inflation cools, how Waymo handled a crash, and the next startups to go public | E1965

    Inflation cools, how Waymo handled a crash, and the next startups to go public | E1965

    This Week in Startups is brought to you by…

    Eight Sleep. Good sleep is the ultimate game changer. The newest generation of the pod, the Pod 4 ultra has arrived. Head to https://www.eightsleep.com/twist and use code TWIST to get $350 off the Pod 4 Ultra.

    Zendesk. The best customer experiences are built with Zendesk. Qualifying startups can join their Startup program and get Zendesk products free, for six months! Visit http://www.zendesk.com/twist today to get started.

    CLA. Innovation takes balance. CLA's CPAs, consultants, and wealth advisors can help you get from startup to where you want to end up. Get started now at ⁠https://www.claconnect.com/tech

    *

    Todays show:

    Alex Wilhelm joins Jason to discuss Waymo crash implications (3:53), Apple's AI announcements post-WWDC (17:17), inflation cooldown (27:21), and more!

    *

    Timestamps:

    (0:00) Jason and Alex kick off the show

    (3:53) How Waymo handled a crash and self-driving car standards

    (8:08) Eight Sleep - Head to https://www.eightsleep.com/twist and use code TWIST to get $350 off the Pod 4 Ultra.

    (10:04) Car safety technology

    (17:17) Apple's AI announcements and stock impact

    (25:41) Zendesk - Get six months free at

    http://www.zendesk.com/twist

    (27:21) Inflation update: Recent CPI data and its implications

    (33:34) High interest rate environment and venture capital

    (40:48) CLA - Get started with CLA's CPAs, consultants, and wealth advisors now at ⁠https://claconnect.com/tech

    (42:12) 10 companies most likely to IPO

    *

    Subscribe to the TWiST newsletter: https://www.ticker.thisweekinstartups.com

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Mentioned on the show:

    https://www.reddit.com/r/SelfDrivingCars/comments/1cxo27o/waymo_car_crashes_into_pole/

    https://www.theverge.com/2024/6/12/24175489/waymo-recall-telephone-poll-crash-phoenix-software-map

    https://techcrunch.com/2024/02/13/waymo-recall-crash-software-self-driving-cars/

    https://techcrunch.com/2024/06/12/waymo-second-robotaxi-recall-autonomous-vehicle/

    https://www.cnbc.com/quotes/AAPL?qsearchterm=aapl

    https://www.bls.gov/news.release/cpi.nr0.htm

    https://x.com/ashugarg/status/1800658425040253309

    https://www.cnbc.com/quotes/US2Y

    https://www.wsj.com/livecoverage/fed-meeting-fomc-interest-rate-decision-cpi-inflation-june-2024/card/traders-firmly-expect-a-rate-cut-in-september-q8qGgjh8jorUx56RBpK8

    https://kalshi.com/markets/ratecutcount/number-of-rate-cuts#ratecutcount-24dec31

    https://www.cnbc.com/2024/06/12/fed-meeting-today-on-interest-rate.html

    https://www.crunchbase.com/organization/databricks

    https://www.crunchbase.com/organization/gusto

    https://archive.is/fGJav#selection-2217.0-2226.0

    https://www.crunchbase.com/organization/shein-b79e

    https://www.sec.gov/cgi-bin/browse-edgar?action=getcompany&CIK=0001514587&owner=exclude&count=40&hidefilings=0

    https://www.crunchbase.com/organization/turo

    *

    Follow Alex:

    X: https://x.com/alex

    LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (8:08) Eight Sleep - Head to https://www.eightsleep.com/twist and use code TWIST to get $350 off the Pod 4 Ultra.

    (25:41) Zendesk - Get six months free at http://www.zendesk.com/twist

    (40:48) CLA - Get started with CLA's CPAs, consultants, and wealth advisors now at ⁠https://claconnect.com/tech

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 12, 2024

    Apple’s WWDC 2024: Reactions, Highlights & Breakdowns with Jason and Alex | E1964

    Apple’s WWDC 2024: Reactions, Highlights & Breakdowns with Jason and Alex | E1964

    This Week in Startups is brought to you by…

    Squarespace. Turn your idea into a new website! Go to http://www.Squarespace.com/TWIST for a free trial. When you’re ready to launch, use offer code TWIST to save 10% off your first purchase of a website or domain.

    LinkedIn Jobs. A business is only as strong as its people, and every hire matters. Go to https://www.linkedin.com/twist to post your first job for free. Terms and conditions apply.

    The Equinix Startup program offers a hybrid infrastructure solution for startups, including up to $100K in credits and personalized consultations and guidance from the Equinix team. Go to https://www.equinixstartups.com to apply today.

    *

    Timestamps:

    (0:00) Jason and Alex kick off the show

    (1:50) Jumping into the keynote from Apple and whether or not it impressed.

    (5:24) “Apple Intelligence” has landed!

    (8:32) Reactions to the new Siri.

    (10:00) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at http://www.Squarespace.com/TWIST

    (12:42) The importance of Apple’s addition of “on-screen awareness”.

    (16:30) Breakdown of Apple’s use of data with their AI.

    (19:48) LinkedIn Jobs - Post your first job for free at https://www.linkedin.com/twist

    (23:53) ChatGPT’s integration with Siri.

    (26:32) Unpacking the “free” use of ChatGPT with Apple products.

    (30:01) Equinix - Join the Equinix Startup Program for up to $100K in credits and much more at https://deploy.equinix.com/startups

    (31:07) Discussing the relationships between OpenAI and Microsoft and now Apple.

    (34:44) More “ooohs” and “ahhhs” from Apple’s new Image Playground.

    (40:25) Jason breaks down other key announcements from WWDC 2024 including a password manager and Apple TV’s new “Insights”.

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Links:

    Watch Apple’s WWDC 2024 Keynote: https://developer.apple.com/videos/play/wwdc2024/101/

    Article on Fearless Fund: https://www.bloomberg.com/opinion/articles/2024-06-06/the-fearless-fund-should-keep-fighting-racism-in-venture-capital

    *

    Follow Alex:

    X: https://x.com/alex

    LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (10:00) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at http://www.Squarespace.com/TWIST

    (19:48) LinkedIn Jobs - Post your first job for free at https://www.linkedin.com/twist

    (30:01) Equinix - Join the Equinix Startup Program for up to $100K in credits and much more at https://deploy.equinix.com/startups

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 11, 2024

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    The libs arrest Trump without explaining why, AI makes another giant leap, and a new study shows the dangers of trans-ing the kids.


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