CEO Tenure: Does it Matter?

Fashion ecomm has evolved from customers finding and visiting websites to seek out what they want, to search-enabled discovery, to today’s modern model of bringing fashion directly to you and replicating the excitement of impulse purchasing …online.  The art and science of the shopping experience have also been perfected with the help of influencers who are real and authentic.  

Join special guest Tarek Müller, star entrepreneurial founder of ABOUTYOU along with Robin and Shelley in a lively conversation about how to propel the online fashion experience into a business building success story. 

They will discuss how ABOUT YOU reached €5 billion in GTV* through influencer marketing and international expansion – and how the technology and expertise developed along the way now powers over 140 shops with the SCAYLE Commerce Engine.

For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

Tony Spring is creating a bold new chapter at Macy’s and he will inevitably face off with activist vultures. His strength as a strategic marketer should pave the way to a reimagined Macy’s. 

Join Robin and Shelley as they dive into Spring’s strategic shift to close underperforming stores and open local, smaller format stores. They deconstruct how Macy’s will grow with a strategic emphasis on technology, data transparency, and AI-driven marketing to support a consumer-focused transformation.

For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

There’s a store across the street and thousands more just a key tap away. Consumers are addicted to the explosion of websites, marketplaces, and direct-to-consumer brands flooding cyberspace. The upside for consumers is lower prices and anything they want; the downside for brands is the impact on the environment and a race to the bottom.

 Join Robin and Shelley as they pull the curtain back on the U.S. retail marketplace. Quick preview: U.S. marketplace retail sales grew by an estimated 10.2% YoY in 2023 to nearly $385 billion and represent one-third of all ecommerce sales. Globally, ecomm sales are 19.5% of total retail sales and will grow to 23% by 2027. Amazon, Walmart and Temu lead the pack!

For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

One of the hottest tickets this year is the much-anticipated annual edition of Shoptalk in Las Vegas. 

This year’s key topics will not disappoint, with a focus on how AI can transform your business, create unified retail experiences, harness brand power, and build loyalty via seamless customer journeys. 

Join Robin, Shelley, and special guest Krystina Gustafson, SVP of Content for Shoptalk, as they share a sneak peek into one of the most talked about events of the year.

For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

Here’s a provocative thought: The sum of retail is greater than its parts. Historically, retailers benchmark individual store profit for physical retail as a mainstay of performance measurement. But in a digital marketplace, brick-and-mortar profitability goes beyond the scope of the four walls.

Join Robin, Shelley, and special guest Steve Morris, founder of ASG and a well-known real estate strategist, as they redefine profitability in an omnichannel world. Listen to this insightful conversation on how to measure real success.

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For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

Returns have become a huge headache for retailers and a hassle for customers --  and the growth of online sales has exacerbated the problem. The cost of returns continues to skyrocket, impacting the bottom line, and at the same time, the negative environmental impact of returned goods is growing. 

Join Robin, Shelley, and special guest David Sobie, Co-founder and CEO of Happy Returns, a software and reverse logistics company that enables frictionless, no-box, no-label returns for merchants and consumers. Discover why new rules and restrictions around returns may alienate customers and whether technology can help reduce returns in the first place. 

We learn how UPS’s acquisition of Happy Returns is making returns a lot easier for customers and retailers –- not to mention making tremendous strides in positively impacting sustainability efforts.

For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

The retail environment is moving at lightning speed, making C-suite succession planning more difficult. Case in point? Gap has had a revolving door of CEOs ever since trying to replace Mickey Drexler. 

Leading the retail industry in a digital marketplace and finding the right talent has become an exercise in art and science. Join Robin, Shelley, and Kevin Finnegan from Global Recruiters of Lowcountry as they discuss why understanding frontline workers and moving fast on the tech side are highly sought-after skills for today's leadership. 

Leading brands Under Armour, Footlocker, and Uniqlo top the list of delivering the right balance of high touch and high tech. 

For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

With the sheer number of retail startups at NRF, you’d think you were at the Big AI Show at the Javits Center in New York last week. 

Clearly, retail tech offers the partnerships, innovations, and solutions required to operate in a digital marketplace. And AI, in its many forms, dominated the conversations at the expo, in the hallways, and on stage. 

Join Robin and Shelley as they debrief on the big ideas and themes that will re-engineer retail. Startups, including JumpMind, Nexite, Amperity, FluentCommerce, and Parcellab are providing AI solutions for retailers, while major companies such as IBM are leaning into massive data analytics and generative AI to help retailers move forward. All told, the big get bigger, and the small keep getting more agile.

For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

Gen Z and the Alphas right behind them are deeply influencing brands and
workplace cultures. 

Diversity, equity, and inclusion are table stakes for the next gens who have a new set of values and are hyper-socially aware. Retailers and brands that don’t see the importance of today’s cultural movement will be left whistling in the wind. 

Join Robin and Shelley as they face the issues head-on. A&F and Lululemon have recovered from former leadership tone-deaf statements about customers and employees, but Victoria’s Secret may be headed down the wrong path. Listen and learn about why next gens canmake or break a business with its values-based consumer power.

For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

The Robin Report Retail Radicals celebrate the icons and iconoclasts that are reinventing legacy retail. Each of these remarkable brands has a deep brand ethos, appeals to a multigenerational customer, and stays true to their brand strategy. They survive and thrive in disruptive marketplaces with enlightened leadership. Join Robin and Shelley as they share the back stories of what makes the 2023 Radicals so great with details on impressive innovations and unique customer experiences while outpacing their competitive peers in delivering high-performance financial results.

For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.