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    Chilewich: Sandy Chilewich

    enAugust 31, 2020
    What led Sandy Chilliwich to start her business?
    How did Stacey Madison innovate with pita chips?
    What challenges did the Hue founders face?
    How did customer feedback influence their product development?
    What opportunities does the National Security Agency provide?

    Podcast Summary

    • Creativity turns simple ideas into thriving businessesEntrepreneurs like Sandy Chilliwich, Stacey Madison, and Lisa Price turned creative ideas into successful businesses with minimal startup capital. Positive attitude and seizing opportunities also played a role in their success.

      Creativity and innovation can lead to successful businesses, even with minimal startup capital. This was demonstrated by the stories of Sandy Chilliwich, who turned a simple idea of dyeing Chinese slippers into a brand called Hugh, and later launched Chilliwich, known for its durable woven vinyl placemats. Another example is Stacey Madison, who started selling pita chips from leftovers, and Lisa Price, who created personal care products from her kitchen. These entrepreneurs used their creativity to turn simple ideas into thriving businesses. Additionally, having a positive attitude and seizing opportunities can lead to unexpected success. Sandy's decision to dye slippers was a result of a spontaneous idea, and her persistence in pursuing her artistic passions despite academic struggles eventually paid off. Furthermore, companies like Amica and Delta Sky Miles Platinum Business American Express Card offer benefits that cater to the needs of business travelers, making the experience more enjoyable and productive. And for those seeking a career in technology and innovation, organizations like the National Security Agency offer exciting opportunities to make a difference while also providing excellent benefits.

    • Unexpected conversation leads to colorful shoesCreativity, resourcefulness, and identifying market gaps can lead to successful product innovations

      An unexpected conversation between two neighbors in a New York City loft building led to the creation of a simple yet innovative product. Kathy Moscow and the speaker, both artists, were inspired by the lack of color options in affordable, everyday shoes. They dyed some canvas Mary Janes and showed them at a Vogue magazine open day, where they received overwhelming positive feedback. The shoes, which were simple black canvas shoes commonly worn by young downtown women, became a sensation when presented in various colors. This incident highlights the power of creativity, resourcefulness, and the ability to identify and fill a gap in the market.

    • A small business opportunity from a fashion editor's requestStarting a business from unexpected demands can lead to success, even in simple product categories.

      The demand for unique and desirable products, even in simple categories like shoes, can lead to unexpected opportunities. In the late 1970s, a small business was started when a fashion editor requested specific shoe sizes in various colors for a photo shoot in Sardinia. The business partners, Kathy and Sandy, scrambled to obtain the requested shoes and colors, working tirelessly to meet the demands. The resulting Vogue spread brought significant attention to their product, leading them to sell in large quantities and expand to major retailers. Despite initial economic inefficiencies, their determination and unique offering paid off.

    • Identifying a gap in the market for colorful, non-nylon legwearThe founders of Hue identified a gap in the market and persisted in innovating, despite lacking business knowledge, to revolutionize the legwear industry

      The founders of Hue, a business specializing in dying shoes and later expanding into stockings and other accessories, identified a gap in the market for colorful, non-nylon legwear. They experimented with various products, including cotton nurses stockings, and responded to customer feedback by creating stretch cotton tights. Despite their lack of business knowledge, they continued to innovate and grow, eventually revolutionizing the legwear industry. However, they faced challenges such as managing inventory, cash flow, and receivables, and even lost money at times. Yet, they remained determined and persistent, recognizing the potential of their unique offering. Their story serves as an inspiring reminder of the importance of identifying customer needs, taking risks, and persevering in the face of business challenges.

    • Division of labor and focus in businessFocus on unique skills and opportunities, learn sales and marketing, secure retail partnerships with compelling visuals and innovative product presentation.

      Successful businesses often require a division of labor and a clear focus. In this case, a design duo had to make a tough decision: one would focus on sales and business while the other focused on design. The speaker, who took on the sales role, discovered a talent for selling and learned the importance of marketing and packaging. They secured early retail partnerships, including with unconventional stores like Bullux, through compelling visuals and innovative product presentation. The business was initially funded through a large loan from the speaker's father, and they eventually narrowed their focus to grow the most promising product line. While acknowledging the advantages they had, the speaker encourages those without similar resources to focus on their unique skills and opportunities.

    • Focusing on one area for excellenceBecoming the best in a specific area can lead to financial success and personal growth. Sandy Lerner's experience in the hosiery industry shows the importance of focus and determination.

      Focusing on being the best in one specific area instead of spreading resources thin can lead to success. Sandy Lerner, the co-founder of Cisco Systems, shared this lesson from her experience in the hosiery industry. She recounted how they had separate sections for different types of hosiery and tried to sell both socks and pantyhose. However, she believed they should focus on one area to be the best. In 1991, they sold the company and became financially secure. However, her partnership with Kathy had grown strained, and she wanted to explore design opportunities outside of hosiery. This change was inspired by the Museum of Modern Art in New York and a factory making outdoor furniture material in Alabama. Successful companies require grit, determination, and teamwork, and Atlassian, a software company, embodies these values. Their AI-powered software helps teams collaborate, make informed decisions, and accomplish what would otherwise be impossible alone. Atlassian's mission is to make impossibility a reality, just like Sandy Lerner did by focusing on one area and becoming the best.

    • From butterfly chair to iconic bowl: The power of explorationExploring new ideas and learning from experts can lead to innovative products and personal growth.

      Continuous learning and exploration can lead to innovative ideas and successful businesses. Sandy Chilwich, the founder of Chilwich, shares her story of discovering the idea for her iconic butterfly bowl. After leaving her previous venture, she took the time to explore new ideas and eventually landed on the concept of turning the uncomfortable butterfly chair into a bowl. With the help of her husband and some experimentation with materials, she created a prototype and secured a deal with the Museum of Modern Art to sell her product. This success gave her the confidence to continue expanding her business with new designs. Meanwhile, for those looking to learn new skills and improve themselves, Masterclass offers a platform to make it happen. With over 200 classes from industry experts and a 30-day money-back guarantee, it's a risk-free way to invest in personal and professional growth. And for business owners, tools like the American Express Business Gold Card can help maximize rewards and streamline expenses. So whether it's through exploration and experimentation, or by learning from the best, taking action is key to achieving success.

    • Discovering a new material leads to unexpected business growthStay open to new possibilities and trust the creative process, even when the end result may be unexpected. Leveraging existing customer base and distribution channels can help bring unconventional products to market.

      Sometimes, expanding a business into a new product line can be an organic and unexpected process. The speaker, who had previously created a successful business selling rainbow bowls, discovered a new material at a library material lab and was intrigued by its potential. Despite not having a clear plan for what to create with the material, she saw an opportunity and pursued it, eventually designing placemats. The success of her previous business allowed her to secure funding and distribution channels for the new product line. Even when the product was unconventional, such as woven vinyl placemats, she found a market for it by leveraging her existing customer base and distribution channels. The speaker's experience demonstrates the importance of staying open to new possibilities and trusting the creative process, even when the end result may be unexpected.

    • Unique design and functionality led to international successA captivating product design and functionality can overcome language barriers and lead to international demand, justifying higher price points through proven durability and beauty.

      The instant success of Sandy Chilliwich's placemats can be attributed to their unique design and functionality, which captivated people's attention and made them a desirable and thoughtful addition to everyday life. The placemats' appeal transcended language barriers and led to international demand, making Chilliwich's brand a household name. Despite initial skepticism about the price point, the placemats' durability and beauty proved to be worth the investment, leading to strong sell-through rates and wider distribution in various retailers. Chilliwich's personal connection to the product and her determination to establish her brand with her name attached further fueled its success.

    • Navigating Business and MarriagePartnering with a spouse in business brings benefits and challenges. Success requires complementary skills, hard work, and adaptation to changing circumstances.

      Working with a spouse in business can be challenging, as there is no clear separation between work and personal life. This was the experience of the couple discussed in the conversation, who are successful architects and designers. They acknowledged the benefits of their partnership, but also the difficulties of dealing with office disputes at home. The husband focused on manufacturing, building a factory, and protecting their intellectual property, while the wife led the design team. Despite the global crisis, their business has been able to adapt to online sales and direct shipping from their factory. However, the design process, which often requires physical interaction with materials, has been impacted, with their master weaver working from home to create small samples for the upcoming fall collection. The couple's business has faced competition and copyright infringement, but they have taken legal action and built strong relationships with their clients to protect their brand. Overall, their partnership has been successful due to their complementary skills, hard work, and determination to succeed.

    • Success is not just about luckPersistence, open-mindedness, and the ability to adapt are key factors in achieving success.

      Success in business, as well as in life, is not solely determined by luck but rather by hard work, endurance, open-mindedness, and the ability to listen and adapt. Sandy Chilowich, the co-founder of Hugh and founder of Chilowich, emphasized this during an interview on How I Built This. Despite facing challenges such as a global pandemic and sales downturns, Chilowich remained optimistic and focused on the value of their product. She attributed her success not to luck but to her persistence, willingness to learn from negative feedback, and intuition in testing the market. This resonates with the idea that individuals have the power to shape their own destinies through dedication, resilience, and a willingness to adapt.

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