Don't Do Business Alone

In this engaging episode, host Audrey Neff welcomes back Maegen Kennedy PA-C for a part two discussion. Maegen, owner of Windermere Medical Spa & Laser Institute, shares her insights on scaling her business from one to three locations by the end of summer 2024, as well as tips for choosing the right location & real estate. Other key discussion topics include:

-Diving into her unique training and hiring protocol for new injectors
-Why open communication and setting realistic goals are essential for patient satisfaction and managing expectations
-Tips and tricks for having a bulletproof before & after photo process in your practice
-The art of saying "no" to patients and how to master the conversation
-The importance of having a confident, yet calm presence in the treatment room with patients
-Her expert advice around cannula vs. needle, using ultrasound, and so much more..

Audrey Neff sits down with Maegen Kennedy, PA-C, owner of Windermere Medical Spa & Laser Institute, as well as one of AmSpa's Top 30 Most Distinguished Women of Medical Aesthetics, to kick off part one of this special two-part series. The pair unpack Maegen's inspiring journey in aesthetics and dive into an extensive list of critical topics, pertinent to all med spa owners, including:

- Successes & failures of her membership program, which is now bringing in $150k MRR
- Her unique approach to the consultation & how to avoid de-valuing yourself 
- Creating elegant, sophisticated experiences for patients
- How to raise prices while still growing your client base
- Introducing new technology and devices into your practice
- Building a loyal team that is aligned on the same vision
- And so much more...

Ben Hernandez, the CEO and Managing Director of Skytale Group, talks with Audrey Neff about the past, current, and future outlook of mergers and acquisitions in the medical aesthetics field. As the challenging 2023 year for M&A concludes, Ben provides valuable insights for practice owners looking to sell and advice around beginning with the end in mind. This episode covers a wide array of essential topics including exit strategy, preparing your business for a potential sale, optimizing valuation, selecting the right partners and buyers, considerations with deal structure, and other crucial components to consider when growing, scaling, or selling your medical aesthetics practice in 2024 & beyond.

Audrey Neff is joined by MedShift's CEO, Joe Gasque, and Chief Commercial Officer, Sean Shapiro, in this week's episode of True to Form. With over 80 percent of the medical aesthetics landscape still being made up of predominantly single location practices, small business owners often deal with financing challenges, balancing overhead, limited resources, COGS, and paying off debt. To solve this gap in the industry and create more opportunities for small to midsize aesthetic practices, MedShift was formed. Now boasting a portfolio of 113 devices, 2,300 practice accounts, and 25 aesthetic manufacturer partnerships, MedShift has evolved into one of the emerging companies to watch in the industry. Tune in to hear how MedShift's unique business model is helping practices focus on their true mission of treating & retaining patients, while also building a financially healthy business. Plus -- the three discuss the exciting launch of the new MedShift Store -- a first-ever aesthetic ecosystem offering a one-stop online marketplace for aesthetic supplies, top brands, device consumable and product bundles. Through the new MedShift Store, aesthetic practices can maximize their savings with new programs designed to make practices more profitable while reducing the cost of operating their business.

Audrey Neff kicks off Season 7 with an authentic conversation with Bita Ardakani-Akrawi PA-C, MPH, MEP-C, owner of Florida-based medical spa, Naples Skin Clinic. This episode takes a deep dive into some of the biggest do's and don'ts entrepreneurs can avoid when launching and growing a new aesthetics practice. Tune in to hear impactful advice around purchasing used lasers, capital device investments, real estate, grassroots marketing, and building an intention-led business.

This week's episode features Tracy Olson, owner of Youthtopia Med Spa and founder of the Aesthetic Injector Academy, a groundbreaking online platform that offers comprehensive training for medically licensed injectors. Audrey Neff and Tracy dive into her journey from a successful career in corporate finance to acquiring an existing practice in Alpharetta, GA -- Youthtopia Med Spa, which now employs five highly skilled injectors. The pair also discuss the prominent issue in the industry around the lack of an official certification for "aesthetics" in addition to the driving factors behind founding the AIA to assist with providing essential education for nurses trying to break into this industry - further helping bridge the gap of the nationwide shortage of trained, qualified injectors.

Francis X. Acunzo, President of Princeton Medspa Partners & CEO of Acara Partners, returns to discuss the current and future state of medical aesthetics with host Audrey Neff. This episode picks up where Part 1 earlier this season left off and covers all things relating to industry consolidation, partnering with invesment groups, private equity, advice when exiting your business, economic health & potential impacts, plus trends that will continue to mold the future of the $18B medical aesthetics industry.

 With over 16 years of executive-level leadership in solo practices, small group practices, and large-scale national brands, Judy Kozlicki, Director of Aesthetics at Skytale Group, appears as this week's guest to chat with host Audrey Neff. This power-packed episode covers so much ground from expert tips around building your team, front desk strategies, sealing profit leaks, rebooking tactics, differentiating your practice, and so much more...