EP. 033 - B2B Payments Hub for the New Economy - Qolo

In episode 87 of The Payments Show Podcast, I spoke to Dan Moshkovich, VP of Marketing at Chargeflow.

Chargeflow helps eCommerce brands recover chargebacks automatically using AI and software.

VIDEO and PDF Transcript:
- click here https://thepaymentsshow.substack.com/p/87

Summary of topics discussed:

(00:21) - Start
(01:09) - Chargeback Stats
(05:04) - 80/20: "Friendly" Fraud vs "Real" Fraud
(08:50) - Easier Than Ever To File a Chargeback
(11:26) - Differing Win Rates in Different Industries
(16:37) - Solution Overview: 100% Success-based Fees Only
(21:53) - ChargeResponse and ChargeScore
(26:25) - Human Last Line of Defence
(27:40) - Chargeflow Alternatives: Their Weaknesses
(30:30) - Getting Started with Chargeflow
(32:29) - Customer Success Stories
(34:07) - Scams and Frauds: Organized Crime is a Major Threat
(37:51) - "To Catch a Fraudster" Podcast
(39:11) - Chargebacks Are NOT a "Cost of Doing Business"
(41:15) - Chargeflow in 2024 and Beyond
(42:27) - Chit Chat

Details:
- Recorded on 28 Feb 2024
- Host: Satwant Phull
- Guest: Dan Moshkovich, VP of Marketing, Chargeflow

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- Chargeflow: chargeflow.io | @chargeflowhq

In episode 86 of The Payments Show Podcast, I spoke to Jonathan Tomek who is the Vice President of Research & Development at Digital Element.   

Digital Element empowers businesses to extract actionable insights from a consumer’s internet connection, leveraging their IP address. These insights encompass location, connection type, demographic data, VPN usage, and proxy details. By harnessing this data, businesses can enhance ad targeting precision, optimize content localization, and mitigate online fraud.

VIDEO and PDF Transcript:
 - click here https://thepaymentsshow.substack.com/p/86

Summary of topics discussed:
(00:00) - Start and Introduction
(01:31) - VPN Stats and Their Implications
(03:32) - How Do You Find the True Location of a VPN User?
(05:19) - Non-human Internet Traffic: Proxies
(07:48) - Additional IP Insights: Carrier Databases, Demographics and More
(09:46) - IP Characteristics: Evolution of IP Addresses Over Time
(11:30) - TOR, Anonymity and the Darknet
(14:15) - Customers Using Digital Element: Context Is Key
(18:46) - Overview of the Solution
(21:11) - Strict Payment Processing Rules Don't Solve All Problems
(24:16) - Next Steps: Getting Started with Digital Element
(25:17) - New Threats: Connected TV Ad Fraud and Bots
(28:22) - Threats from IoT Devices
(35:09) - Chit Chat
(36:15) - THOTCON Hacking Conference, Chicago
And much more…

Details:
- Recorded on 8 Feb 2024
- Host: Satwant Phull
- Guest: Jonathan Tomek, VP of R&D, Digital Element

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- Digital Element: digitalelement.com

In episode 85 of The Payments Show Podcast, I spoke to Len Covello who is the Chief Technology Officer at Engage People

Engage People provides loyalty solutions to businesses, enabling members to earn and redeem rewards.

VIDEO and PDF Transcript:
- click here https://thepaymentsshow.substack.com/p/85

Summary of topics discussed:
(00:59) - Stats on Loyalty Points
(01:50) - Company Overview: Engage People
(04:41) - The Power of Brand Trust in Loyalty Program
(05:46) - The Importance of Seamless Integration in Loyalty Schemes
(06:14) - Pay with Points
(09:29) - The Role of Loyalty Programs in Travel
(10:49) - The Impact of App Fatigue on Loyalty Programs
(13:18) - The Evolution of Loyalty Programs
(13:47) - Paid Loyalty Programs and Exclusivity
(16:00) - Personalisation and Timeliness of Offers
(21:05) - Where to Start with a New Loyalty Program
(25:06) - The Future of Retail and Loyalty
(26:10) - Loyalty Fraud and Security
(31:17) - Implementing a Loyalty Solution
(33:00) - Get In Touch
And much more…

Details:
- Recorded on 31 Jan 2024
- Host: Satwant Phull
- Guest: Len Covello, CTO at Engage People

Next Steps
- Get in touch with Satwant: digitalmoneylab.com
- Engage People: engagepeople.com

In episode 84 of The Payments Show Podcast, I spoke to Alex Harris who is a Co-founder at FIAT Ventures. 

FIAT Ventures is a Venture Capital company based in Silicon Valley which has a unique method of working closely with their portfolio companies compared to other VC firms. This discussion ranges from the unusual journey Fiat Ventures took into the world of venture capitalism, to their insights into specific payment companies they have backed and the dynamics of those partnerships.

VIDEO and PDF Transcript:
 - click here https://thepaymentsshow.substack.com/p/84

Summary of topics discussed:
(00:36) - Welcome
(03:02) - Start: Introducing Alex Harris and Fiat Ventures
(03:33) - The Journey to Venture Capital
(04:38) - The Growth of Fiat Ventures
(06:07) - The Unique Approach of Fiat Ventures in Building Companies
(08:29) - The Founding Story of Fiat Ventures
(10:17) - Investments in Payment Tech Companies
(16:29) - The Criteria for Investing in Companies
(19:38) - The Unique Due Diligence Process of Fiat Ventures
(20:55) - The Role of Fiat Ventures' Platform Team
(22:05) - Exploring the Payment Space
(22:41) - The Rise of Embedded Finance
(24:31) - Increasing Importance of Fraud, KYC and Compliance Tools
(25:28) - The Role of AI in Finance
(28:28) - The Importance of Data Understanding
(30:13) - The Future of Finance: Inclusion
(38:55) - 2024 Predictions

Details:
- Recorded on 28 Nov 2023
- Host: Satwant Phull
- Guest: Alex Harris, Co-founder, FIAT Ventures

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- FIAT Ventures: fiat.vc | @FiatVen

In episode 83, I speak to Heidi Hunter, Chief Product Officer at IDology, about how their platform helps businesses to create frictionless and secure eCommerce customer experiences.

We discuss how the platform provides many features including dynamic Knowledge-based Authentication, Transaction Monitoring, document authentication, biometric verification and many others to streamline checkout processes, increase conversions and prevent fraud. We also discuss the challenges and opportunities of digital identity verification in the eCommerce industry, and how IDology adapts to changing regulations and customer expectations.

VIDEO and PDF Transcript:
 - click here https://thepaymentsshow.substack.com/p/83

Summary of topics discussed:
(01:02) - IDology Overview: Identity Verification and Fraud Management
(02:29) - Statistics on Business Fraud and Data Breaches
(03:32) - Exploring the Sophistication of Fraud Attacks
(04:51) - The Role of Technology in Fraud Prevention
(05:17) - Impact of COVID-19 on Digitization and Fraud
(06:15) - The Importance of Data Collection in Fraud Prevention
(06:59) - Challenges in Asserting Ownership of Data
(08:58) - The Importance of a Smooth Onboarding Process
(11:18) - Synthetic Identity Fraud
(12:40) - Data Depth vs Richness
(15:04) - Differentiating Factors of Ideology's Solutions
(17:35) - eDNA: Data Collection Across Industries & Markets
(18:49) - Money Moves: Find It Faster
(21:27) - Layering Data: Data Breaches & The Dark Web
(22:53) - Industry Consortium Fraud Network & Cross Border Verification
(30:08) - Fraud Trends: Surge in Fraudulent Domains
(32:44) - The Investment Fraudsters Make in Synthetic Identity Profiles
(33:23) - The Surge in Voice Over IPs
(33:52) - Efficiency of Fraudulent Submissions
(34:10) - Regulation and Legislation Around Money Transfers
(34:48) - The Challenge of Differentiating Fraudulent P2P Transfers
(36:44) - Predictions & The Future
(37:19) - Business Verification Is Increasingly Important
(38:26) - The Impact of OpenAI on Fraud
(41:45) - Know Your Business (KYB) Verification
(49:09) - Get in Touch with IDology

Details:
- Recorded on 15 Nov 2023
- Host: Satwant Phull
- Guest: Heidi Hunter, Chief Product Officer, IDology

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- IDology: idology.com | @idology

In episode 82 of The Payments Show Podcast, I spoke to Michael Seaman who is the CEO of SwipeSum.

SwipeSum a technology company that helps businesses find the most cost-effective merchant services and payments solutions through it’s AI solution called Staitment. Staitment helps merchants to find the best solutions in seconds compared to manual audits which can take many weeks or months.

VIDEO and PDF Transcript:
 - click here https://thepaymentsshow.substack.com/p/82

Summary of topics discussed:
(00:42) - Introduction
(01:35) - Overview: Staitment AI
(03:11) - Origin Story: Michael's Journey from WorldPay to Swipesum
(06:00) - The Importance of the Right Payment Solution
(08:28) - The Role of Mobile Wallets
(13:19) - Current Payment Trends
(17:01) - Stripe: Mass Exodus of Customers
(19:49) - Integrations & Statement Formats
(23:03) - The Challenges and Opportunities in B2B Payments
(28:27) - SwipeSum's Business Model
(29:31) - Implementation & Getting Started with Staitment
(32:24) - The Importance of Customer Service
(33:52) - Contact Information
(33:59) - Chit Chat

Details:
- Recorded on 30 Oct 2023
- Host: Satwant Phull
- Guest: Michael Seaman, CEO, SwipeSum

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- SwipeSum: swipesum.com/staitment | @TrySwipeSum

In episode 80 of The Payments Show Podcast, I spoke to Dustin Magaziner who is the Founder of PayBright.

PayBright helps businesses to reduce processing costs by up to 30%, recommends the best payment systems for different types of business, and provides risk management advice to ensure your business runs 100% of the time.

VIDEO and PDF Transcript:
 - click here https://thepaymentsshow.substack.com/p/80

Summary of topics discussed:
[02:15] - Founding Story: Poor Industry Practices
[11:15] - PayBright's Main Services
[13:02] - ROI and Lifetime Customer Value
[17:52] - Introductory Rates: Bad for Both Parties
[20:49] - Industry Consolidation: Pros & Cons
[24:46] - Food, Beverage and Quick Service Restaurants
[25:32] - Platform Risk: TOS, High-Risk Accounts, Getting Cancelled
[26:41] - Types of "Risk"
[28:07] - Risk Analysis & Management with PayBright
[38:37] - Convenience vs Ability to Get a Merchant Account
[40:09] - Micro-Merchants: Where Square Succeeded
[43:22] - PayBright: a Trusted Partner, Not The "Best of the Worst in Payments"!

And much more…

Details:
- Recorded on 28 Sep 2023
- Host: Satwant Phull
- Guest: Dustin Magaziner, Founder, PayBright

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- PayBright: gopaybright.com

In episode 79 of The Payments Show Podcast, I spoke to Emmanuel Daniel. Emmanuel is the Founder of Asian Banker, a Thought Leader in the future of finance, and Author of the book titled "The Great Transition: The Personalisation of Finance". This was a fascinating episode as we discussed many important topics such as the Network Economy, Debanking and Censorship, CBDCs, Cybersecurity, and much more. 

VIDEO and PDF Transcript:
 - click here: https://thepaymentsshow.substack.com/p/79

Summary of topics discussed:
[01:33] - Start: Founder of Asian Banker
[04:31] - Emmanuel's Book: "The Great Transition: The Personalisation of Finance"
[06:24] - Industrialisation vs Digitisation of Finance
[08:34] - Market Economy > Network Economy
[11:34] - Deposits > Digital Wallets > Stablecoins
[17:06] - Debanking and Censorship vs Central Bankers
[19:26] - CBDCs Have Failed Already
[22:50] - Banks Missed the API Revolution
[25:06] - Cybersecurity Risk and Innovation Through Crisis
[26:38] - Social Credit Scores and China
[33:50] - Dysfunctional Economies: The United States
[37:54] - The Next Major Crash: Driven by Digital Communications and Perception
[42:33] - UX, UI and Conversion
[44:18] - Emmanuel's Next Book: "Winning Civilization"
And much more…

Details:
- Recorded in July 2023
- Host: Satwant Phull
- Guest: Emmanuel Daniel: Founder of Asian Banker, Thought Leader, and Author

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- Emmanuel Daniel: emmanueldaniel.com | @EmmanuelDaniel

In episode 78 of The Payments Show Podcast, I spoke to Yair Nechmad who is the Founder of Nayax. 

Nayax provides businesses with payment solutions for Point of Sale and Unattended Retail such as Vending, Parking, EV Chargers, Car Washes and more.

VIDEO and PDF Transcript:
- click here https://thepaymentsshow.substack.com/p/78

Summary of topics discussed:
[00:00] - Further Information
[00:28] - Introduction
[01:19] - Start
[02:33] - Nayax Company Overview
[04:20] - High Volume, Low Transaction Value
[05:28] - Total Cost of Ownership: Transparency and Efficiency
[07:03] - TCO of Cash Payments: Not Crossing 7% Cost of Cash
[09:24] - Switching Millions of Cash Systems to Cashless
[11:38] - Physical Installation Made Easy
[14:02] - Analytics, Reporting & Alerts... For The First Time Ever!
[15:44] - Network Connectivity for Machines (with Waterfall Capability)
[18:48] - Leading Verticals for Vending Machines
[19:23] - Promising New Vertical: EV Chargers
[21:43] - Current and Future Markets Served
[28:10] - Nova Market: Grocery Self-Checkout
[30:52] - Net New Business Opportunities Not Possible with Cash
[33:29] - Loyalty and Engagement: Digital Receipts as a Landing Page
[37:30] - Nayax Business Model: 3 Pillars
[38:57] - Nayax is a Complete End to End, One Stop Solution
[40:10] - Nayax Technology Partners
[41:30] - Low Customer Churn Rate
[42:44] - Get in Touch with Nayax
[43:10] - The Future
And much more…

Details:
- Recorded in Jun 2023
- Host: Satwant Phull
- Guest: Yair Nechmad, Founder, Nayax

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- Nayax: nayax.com | @NayaxGlobal