New York respiratory, sleep and HME provider Hampton Homecare Inc. has found itself at ground zero of the COVID-19 pandemic, and as its director of operations, Joe Candiano has overseen the company’s response to the public health emergency in terms of deliveries, equipment-handling, patient set-up, telehealth, staffing and other aspects of the business. Joe talks about the measures his business has taken, the sacrifices his team has made, and the lasting industry-wide changes he thinks will result from COVID-19.
As crucial professionals in the healthcare continuum, home medical equipment (HME) providers must keep evolving and embracing change to better serve their patients. Matt Gruskin, Chief Operating Officer of the Board of Certification and Accreditation (BOC), discusses the value of education for the HME provider, and how better-educated providers can support better outcomes for consumers, referral partners and payers.
Quality improvement is an integral part of achieving Home Medical Equipment accreditation and maintaining it. But how is quality improvement defined for an HME business, and what role should it play in a provider’s daily routine? Sandra C. Canally, RN, CEO and founder of The Compliance Team, discusses quality improvement best practices that can benefit providers all year long… and how to get started.
An HME supplier’s success depends on building a team of fully trained, highly professional, and dependable staffers that are experts at what they do. But needing to frequently recruit, train, and onboard new staffers is costly in both time and productivity. In this podcast, Todd Usher of Tactical Back Office discusses remote staffing solutions — and the questions suppliers should ask to make sure they’re finding the best possible staffing partner.
Many HME providers are opting to outsource their revenue cycle management or parts of their RCM for a lot of different reasons. Most of those reasons are focused on optimizing business performance, but there’s one more reason that might not immediately springs to mind: data security. Enida Mimani, director of Healthcare Solutions for Analytix Solutions explains how outsourcing RCM can help secure protected health information for HME businesses and their patients.
Sponsored By Analytix Healthcare Solutions
The owners, operators and management of HME providers are currently contending with a tricky problem: There are certain roles within the HME business that require specialized knowledge, professionalism and dedication, yet the current job market means high employee turnover, transition and retraining. How can providers get the best talent for the job—and keep it? Jim Knight, the CEO of medical billing company ACU-Serve, has been solving problems like this in home healthcare for more than 30 years and joins the podcast to share his insights.
Sponsored By ACU-Serve
HME businesses are facing staffing challenges that are impacting both their top and bottom lines, but there are outsourcing solutions that can help them. However, the key is to do it right, which means measurement and analytics. What are the metrics they should use to track and manage their performance? Sunil Krishnan, Vice President of Revenue Cycle Management at HME software company Brightree joins the podcast to share his expertise and insights.
Sponsored By Brightree
We’ve all heard of outcomes-based and value-based care and how that trend is impacting provider care and business operations for HME providers, but what about sales? How do providers win over key referral partner and payer relationships in that environment? HME sales expert Ty Bello, RCC, president and founder of industry sales and management coaching firm Team@Work Coaching says that HME providers need to start engaging in outcomes-based selling, and joins the podcast to talk more about what that means how providers can start implementing that sales approach.
Recent CMS audits of Medicare Advantage health plans uncovered roughly $12 million in net overpayments. Moreover, CMS said it was going to extrapolate the payment error rates across all Medicare Advantage plans to recoup an estimated $650 million. As a result, Medicare Advantage plans are now auditing the companies with whom they work—including HME providers. Audit expert Wayne van Halem, president and founder of the audit consulting firm The van Halem Group, discusses what this means for the industry and how providers should respond.
In less than two weeks, the industry will pack its bags to attend Medtrade East, which runs Oct. 24-26 at Atlanta’s Georgia World Congress Center. This year marks some changes for the event before it moves to Dallas in 2023, and Show Director York Schwab joins the HMEB Podcast to discuss what’s new for Medtrade East. From a new hall, more exhibitors, a new schedule lineup, and revised educational offerings, there’s a lot to take in at the show.
Medicare accreditation goes much deeper than simply being able to bill Medicare as a DMEPOS supplier. In fact, accreditation has considerable strategic value for HME providers when it comes to differentiating themselves in their marketplace, uncovering new opportunities, and demonstrating their expertise to referral partners. Matt Gruskin, the chief operating officer of The Board of Certification/Accreditation (BOC), returns to the podcast to how providers can make the most of their accreditation and what they should expect from their Accrediting Organization.
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