As I record this episode on 22 May 2023 - Dave D’Arcy who is well known in the employee engagement & leadership world is launching his own business.

We discuss the aspects of leadership beyond Net Promoter Scores, Trust Pilot or Google reviews! 

With his experience in the Corporate World, Dave is bringing Leadership Skills and Fun at work, putting your employees first, together!

Links:

LinkedIn: https://www.linkedin.com/in/davemdarcy/

Web: https://www.davedarcy.co.uk/

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

Monday, 24th April marked the 5th anniversary of Rutz Consulting limited! Yeah - We made it to 5 years in business! We registered our limited company 5 years ago! 

In this episode we look at some of the reasons why 20% of businesses fail in their first year and 60% of businesses go bust in the first 3 years of trading!

What are the pitfalls to avoid & how we managed to deal with some of the difficult scenarios of the past 5 years.

Enjoy!

Links:

https://fundsquire.co.uk/startup-statistics/

https://www.nerdwallet.com/uk/business/start-up-failure-statistics/

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

Today's podcast is of a rather personal nature! This is for two reasons: 

1. You might be a new listener to the operational excellence show and wondering who I am, where I came from and what we do at Rutz consulting

2. Over the past 6/7 months I have been doing some deep work for myself and for the business - today I’m sharing this with you.

Join me as I deep dive in to the difficulties many consultants face with their own identity, that of their business' & the importance of discovering your individual unique qualities & what it means to your personal, career & overall success

. 

Links:

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

In today's bonus episode of the foundation series "Customer Service Delivery Made Easy" I’m talking you through how you can become a better leader in 9 simple steps!

Resources:

We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…

Links:

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

Today it’s all about cash! Show me the money in your customer service delivery!

Resources:

We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…

Links:

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

Today's teaching is well and truly focused around your customers! 

And remember - we are customers of each other! We are not designed to operate in silos! 

Resources:

We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…

Links:

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

Today we are discussing the importance of recording why you and your team are doing what your doing! 

Most of our clients struggle to produce an operational manual or ensure they have systems in place that allow the business to run, even if some key stakeholders are not available!

Resources:

We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…

Links:

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

Today is the first instalment of our foundational series "Customer Service Delivery Made Easy"

Over the next four episodes I will be looking at some of the basics & will be sharing insights, tips & tricks to help set up your Customer Service Delivery for success. 

In this episode I’m going to lay out a powerful 3 step approach to ensure your People aspect is covered from day 1! 

Resources:

We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…

Links:

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

Becoming and remaining an Employer of choice - that’s a tough order nowadays! 

I’m discussing this topic with Wendy Sellers, the HR Lady, who boldly claims… Your People are My Business! 

Topics such as Retention, the importance or nuisance of employee surveys, the silent resignation and so many more hot potatoes in the HR world are discussed and assessed! People leave bad Managers - that’s a daunting truth! So - what do you have to do to save your manager? And how do you deal with layoff’s? 

Links:

LinkedIn: Wendy Sellers

Web: The HR Lady

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

Becoming and remaining an Employer of choice - that’s a tough order nowadays! 

I’m discussing this topic with Wendy Sellers, the HR Lady, who boldly claims… Your People are My Business! 

Topics such as Retention, the importance or nuisance of employee surveys, the silent resignation and so many more hot potatoes in the HR world are discussed and assessed! People leave bad Managers - that’s a daunting truth! So - what do you have to do to save your manager? And how do you deal with layoff’s? 

Links:

LinkedIn: Wendy Sellers

Web: The HR Lady

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

Today I'm welcoming Paul McCarthy, CEO of Snapfix and yes, it's Snapfix not  SnapChat, as you will hear me calling it! There is a story to this - which Paul will tell himself!  Snapfix is one of the most amazing innovations I have recently seen in technology! There are industries notoriously failing from a maintenance perspective. I give you an example:  I was overnighting in a hotel and the tap in the bathroom was dripping constantly. It kept me awake all night. I probably should have phoned maintenance or at least reception to get it looked at; which I didn’t. If this hotel would have had Snapfix, this wouldn't have been an issue. I could simply have taken a picture!

Paul will tell us exactly how his product works, the clients it serves around the globe and the impact Snapfix has on the customer experience! Right there and then! 

Links:

SnapFix: https://snapfix.com/

Paul on LinkedIn: https://www.linkedin.com/in/paulmccarthyireland/

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/

Rutz Consulting Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

Cesar Hassemann started his first business when he was just thirteen years old! - He built the small DJ Business up until at the age of 16 his friend and business partner got very ill - and died at the age of 18!
Cesar made a lot of money in his home country Brasil.
He arrived in Australia - wondering how on earth could be be successful over there!

He went into Real Estate!

It’s fascinating to hear how Cesar approaches the business - simple and really very clear cut! 

But not only that - he talks about the emotions we carry, he talks about the desires we have to be happy, successful and at ease! 

There is some Cesar language in this podcast - provocative and very raw & real!
Enjoy!

Links:

Cesar Hasselmann website: https://cesarhasselmann.com/

Cesar on LinkedIn
https://www.linkedin.com/in/cesarhasselmann/

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/

Rutz Consulting Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

My guest today is the co-founder of Tango! Not the Dance! Or a Dance Studio…. But an amazing tool to map out & write out processes in your organisation!

In our Contact Centre Industry we live and breath processes and process improvements! We love it, I love it! Yet when it comes to documentation of said processes; the “How to” - then I often times find that these so important documents
a) don’t exist
b) are not complete
c) are outdated!

Tango will allow you to get on top of your process mapping! Ken’s promise is “you can create guides in seconds”

Links:

Tango: https://www.tango.us/

Ken on LinkedIn: https://www.linkedin.com/in/kenbabcock/

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

Cesar Hassemann started his first business when he was just thirteen years old! - He built the small DJ Business up until at the age of 16 his friend and business partner got very ill - and died at the age of 18!
Cesar made a lot of money in his home country Brasil.
He arrived in Australia - wondering how on earth could be be successful over there!

He went into Real Estate!

It’s fascinating to hear how Cesar approaches the business - simple and really very clear cut! 

But not only that - he talks about the emotions we carry, he talks about the desires we have to be happy, successful and at ease! 

There is some Cesar language in this podcast - provocative and very raw & real!
Enjoy!

Links:

Cesar Hasselmann website: https://cesarhasselmann.com/

Cesar on LinkedIn
https://www.linkedin.com/in/cesarhasselmann/

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/

Rutz Consulting Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

I love a good conversation! And talking to a fellow podcaster who made celebrating good conversations his bread and butter by creating a podcast agency was no different!

Ryan and I share a passion - talking with people and keep them entertained, offer learnings and very practical engagement!

In today’s episode we discuss the importance of truly listening to your guests, but also the importance of professionalism without sounding cold or calculated!

People crave engagement, love, hand holding! They crave too conversation!

You are in for a treat!

Links:

Kitcaster
https://kitcaster.com/

Ryan Estes on LI
https://www.linkedin.com/in/estesryan/

Available Courses: 

https://marianne-rutz.mykajabi.com/csdeliverylab

https://marianne-rutz.mykajabi.com/customer-service-delivery-sprint

Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/

Rutz Consulting Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production