Episode 2 | Optimizing Efficiency & Change

In this episode, VP of Business Solutions, Glenn Miller, and Sr. Director of Sales Support, Miriah Cassidy, explain how American’s team can help improve customer programs, create an efficient work environment and embrace change to help reach your goals. Glenn Miller oversees the development, testing and strategic direction of our systems, including ERP, vendor integrations and document management that helps guide the growth and scalability of American’s operations. Miriah Cassidy oversees 125 members of our Sales Support team to ensure our people and processes are all supporting our bottom line. Together, Miriah and Glenn help shape their department into a progressive, efficient and well-oiled machine. After just a few minutes with them, you can get an insight to their relationship, which is built on professional esteem, mutual respect and quirky friendship.