Episode 2 The Industry Segments and Repairer Roles and Business Approaches

CBR's Jeff Peevy has a casual conversation with Laura Gay of Collision Consultants of Florida to hear her interesting and inspiring career journey.  

CBR caught up with Axalta Strategic Account Manager, Debbie Menz during the Certified Collision Conference to discuss her career journey.  Debbie's story is proof the collision repair industry offers opportunities to succeed if you are determined.  

CBR sat down with Bill Garoutte, President & CEO of the National Auto Body Council to discuss the importance of this organization to our industry.  If you are not familiar with the NABC you should be and this interview is a great place to start.

In this episode, CBR sits down with Kevin J Taylor, owner of MAACO NW Houston.  Kevin gives us a great interview, but also shares some terrific advice.  Don't miss it!

CBR caught up with the "Telephone Doctor", Nancy Friedman to talk about the Customer Service Mindset and the importance of good Customer Service skills.  The Golden Globe Atlas Award winner for Best Comedian, actress, radio station owner, and radio personality, international speaker and customer service guru provides a funny interview while sharing lots of wisdom.  Do NOT miss this episode!

CBR talks to Frank Terlep about his new book, Auto Industry Disruption and the career opportunities caused by the rapid changes taking place in the Automotive Collision Repair Industry.  Check it out!

In this episode CBR caught up with Michelle Sullivan, Strategic Sales Manager, North America for Akzo Nobel.  Michelle shares her career story and the things that helped her be successful.  

CBR interviews Seidner's Collision Centers Director of Development & Training, Gene Lopez. Gene has an interesting career story that many will relate to.  Don't miss it!

CBR discusses the basics of the Insurance Segment with George Avery.  George retired with over 35 years in the industry and is well known for his knowledge of the insurance segment.  He does a great job explaining how the insurance industry works within the collision repair industry.  Do not miss this episode!

As a collision repair technician, estimator or manager you will be responsible for making decisions on how a repair will be performed.   Those decisions could impact people's lives, either positively or negatively.  In this episode, the Peevy's interview one of the industry's best known victims of a poor repair and gives us a rare opportunity to hear their perspective.