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    Five things you need to nail to scale with Scott Orn | Kruze Consulting Startup Finance Basics

    en-usFebruary 05, 2021

    Podcast Summary

    • Understanding Finances for Startups: Five EssentialsStartups need to produce financial statements, implement financial systems, and focus on financial fundamentals to minimize self-inflicted wounds and set themselves up for long-term success.

      For startups looking to scale, having a solid understanding of finance is crucial. Scott Orn, from Cruz Consulting, joined the podcast to discuss the five essential things startups need to know in order to effectively manage their finances and avoid costly mistakes. The first step is to begin producing financial statements, which include an income statement, after securing funding. This will necessitate implementing various financial systems and reporting tools. All of this information and more can be found on Cruz Consulting's website or in the show notes. By focusing on financial fundamentals, startups can minimize self-inflicted wounds and set themselves up for long-term success.

    • Maintaining Accurate Financial Records and Setting Up a Separate Business Bank AccountEntrepreneurs must maintain accurate financial records and establish a separate business bank account to ensure business success. Three essential financial statements - income statement, balance sheet, and cash flow statement - provide valuable insights into the financial health of the business.

      For any entrepreneur or startup founder, maintaining accurate financial records is crucial for the success of their business. Three essential financial statements are required: the income statement, balance sheet, and cash flow statement. The income statement shows revenue and expenses, while the balance sheet reflects cash and liabilities. The cash flow statement is particularly important for capital-intensive businesses, as it accounts for large cash outflows from long-term investments. Additionally, it's vital to establish a separate business bank account from the outset, ensuring that business and personal finances remain separate. This step will save time, energy, and accounting fees in the long run. Avoid mixing funds, and always ensure that business transactions are processed through the company account. In summary, maintaining accurate financial records and setting up a separate business bank account are essential for any entrepreneur or startup founder. The three financial statements - income statement, balance sheet, and cash flow statement - provide valuable insights into the financial health of the business. By prioritizing these financial management practices, entrepreneurs can focus on growing their business with confidence.

    • Maintaining clear separation between personal and business finances is crucialClear separation prevents negative optics, potential audits, ethical issues, and ensures transparency and accountability.

      Maintaining clear separation between personal and business finances is crucial for both legal and ethical reasons. Co-mingling funds can lead to negative optics, potential audits, and even theft. The IRS often looks for money transactions between founders and companies as a way to detect payroll tax evasion. Moreover, failing to establish checks and balances and a culture of accountability can result in embarrassing situations, such as a CEO misappropriating company funds. To avoid such issues, it's essential to negotiate salary directly with the board instead of reimbursing personal expenses from the company account. This not only ensures transparency but also prevents potential misunderstandings and disputes. In essence, maintaining clear financial boundaries is essential for the success and reputation of any organization.

    • Brex's innovative approach to business financingBrex disrupted traditional financing methods by eliminating personal guarantees and cash reserves, providing peace of mind for business owners, and the evolution of accounting software from desktop to the cloud made it more accessible and competitive.

      The financial landscape for businesses has evolved significantly in recent years, with companies like Brex disrupting traditional methods and offering credit cards with no personal guarantee. This shift came about due to Brexit's innovative approach to underwriting, moving away from personal guarantees and cash reserves. This change can provide peace of mind for business owners, ensuring their personal assets are protected in case their company faces financial difficulties. Another key takeaway is the evolution of accounting software, with companies like QuickBooks successfully transitioning from desktop to the cloud. This shift not only makes accounting more accessible but also sparks competition among software providers, ultimately benefiting businesses.

    • Personal experience with accounting errors leads to audit and tax implicationsInvesting in reliable accounting and payroll solutions can save businesses from potential risks and significant costs.

      Accurate and timely financial management is crucial for any business. The speaker shared a personal experience where a misrecorded deposit in their accounting software led to significant tax implications and an audit. To avoid such issues, they switched to QuickBooks Online and standardized on top software and platforms. When it comes to payroll, there are several options like Gusto, Rippling, and TriNet, all providing great services. The decision between using a Professional Employer Organization (PEO) or a normal payroll and benefits stack is the new dichotomy. The speaker emphasized the game-changing impact of automating payroll and highlighted Gusto's early innovation in this area. Overall, investing in reliable accounting and payroll solutions is a small cost compared to the potential risks and benefits.

    • PEOs offer flexibility for businesses, especially during remote workPEOs help businesses manage benefits, taxes, and compliance, but companies should eventually transition to employing team members directly, using an independent broker for payroll and benefits providers can save money, and separate personal and business finances to avoid tax issues.

      Professional Employer Organizations (PEOs) have become increasingly popular for businesses due to the flexibility they offer, especially since the COVID-19 pandemic caused many employees to work remotely from various locations. By using a PEO, companies can have their team members become employees of the PEO, allowing for better benefits and tax compliance assistance, particularly with local taxes. However, businesses will eventually need to transition back to employing their team members directly, typically when they reach around 100 or 200 employees. Another key point is the importance of using an independent broker when working with payroll and benefits providers, such as Rippling. These brokers can help businesses save money by providing access to better deals due to the collective buying power of the PEO. While Gusto is a great option for early-stage companies due to its ease of use and excellent customer support, it's crucial to ensure that personal finances are kept separate from business finances and that all distributions are properly run through payroll to avoid potential tax issues.

    • Setting up financial systems and tax compliance early onInvesting time in proper financial systems and tax compliance during startup saves resources and avoids future complications.

      Setting up proper financial systems and complying with taxes early on in a business is crucial to avoid future complications. During the startup phase, founders may be tempted to put off these tasks due to time constraints or perceived complexity. However, investing a few hours into setting up a clean bank account, using the right online accounting software, and properly handling payroll and taxes can save significant time and resources in the long run. Moreover, neglecting these tasks can lead to red flags during fundraising or even legal issues. Tax compliance is particularly important, as failing to file Delaware franchise taxes, 1099s, federal and state income taxes, and missing out on R&D tax credits can result in missed opportunities and financial penalties. The process of setting up these systems may seem daunting compared to the past, but it is now more accessible and efficient, making it a worthwhile investment for any entrepreneur.

    • Proper financial management is crucial for startups during fundraisingInvest in reliable tax and cap table management software, grant and document stock options correctly, and set up financial systems early on to save time, resources, and prevent potential headaches.

      Proper financial management, including accurate accounting and timely handling of stock options, is crucial for startups, especially during fundraising. Neglecting these foundational tasks can lead to unnecessary stress, disputes, and even missed opportunities. It's important to invest in reliable tax and cap table management software, such as CARTA or Pully, and ensure all stock options are granted and documented correctly from the beginning. Failure to do so can result in confusion, panic, and potential loss of valuable talent. As the CEO or founder, setting up these systems early on will save time, resources, and prevent potential headaches down the line.

    • Uncover the right financial partners and tools for tax compliance and cap table managementResearch, meet with potential partners like startup friends, accountant, and attorney. Have a clean bank account, credit card, and accounting software. Use a simple system for cap table management and eventually consider a more sophisticated one. Have accurate financial projections.

      As a startup founder, you'll need to act like an archaeologist and uncover the right financial partners and tools to ensure tax compliance and manage your cap table. First, make sure you have a clean bank account, credit card, and accounting software in place. Next, take the time to research and meet with potential partners, including your startup friends, accountant, and attorney. It's essential to have a great tax attorney due to the constantly changing tax landscape. Use a simple system like Google Sheets or Excel to manage your cap table, but eventually, consider transferring it to a more sophisticated system. Lastly, have your projections in order, which we'll dive deeper into in an upcoming episode on budgets, financial models, and managing cash. Remember, your financial foundation is crucial for your startup's success.

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    (14:32) Will’s annual “The Welcome Conference” in NY.

    (20:57) DevSquad - Get an entire product team for the cost of one US developer plus 10% off at http://www.devsquad.com/twist

    (22:13) Jason shares an anecdote of how he helps others.

    (24:17) Will and Jason riff on interesting examples of unreasonable hospitality, including one that should exist for airplane passengers.

    (30:44) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

    (32:12) A perspective shift that changes the value of call centers.

    (36:03) How the show The Bear lifted Will’s ‘NY street hotdog’ story and made it their own - leading to his involvement for future seasons.

    (40:21) Will feels that The Bear was able to craft and articulate his message spot on in one of their best episodes.

    (42:22) How to gain from the addictive personality traits in the restaurant business.

    (51:15) The “Chicken for Two” at the NoMad hotel.

    (53:31) Breaking down the state of tipping culture and how its removal from Eleven Madison Park was highly successful.

    *

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    Check out Unreasonable Hospitality: https://www.unreasonablehospitality.com/

    Sign up for Will’s newsletter: https://www.unreasonablehospitality.com/newsletter

    Check out “The Welcome Conference”: https://www.thewelcomeconference.com/

    Check out Will’s hospitality agency “Thank You”: https://www.thankyou.nyc/

    *

    Follow Will:

    X: https://x.com/wguidara

    LinkedIn: https://www.linkedin.com/in/willguidara/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (10:04) Oracle - Take a free test drive of OCI at https://www.oracle.com/twist.

    (20:57) DevSquad - Get an entire product team for the cost of one US developer plus 10% off at http://www.devsquad.com/twist

    (30:44) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

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    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 14, 2024

    Inflation cools, how Waymo handled a crash, and the next startups to go public | E1965

    Inflation cools, how Waymo handled a crash, and the next startups to go public | E1965

    This Week in Startups is brought to you by…

    Eight Sleep. Good sleep is the ultimate game changer. The newest generation of the pod, the Pod 4 ultra has arrived. Head to https://www.eightsleep.com/twist and use code TWIST to get $350 off the Pod 4 Ultra.

    Zendesk. The best customer experiences are built with Zendesk. Qualifying startups can join their Startup program and get Zendesk products free, for six months! Visit http://www.zendesk.com/twist today to get started.

    CLA. Innovation takes balance. CLA's CPAs, consultants, and wealth advisors can help you get from startup to where you want to end up. Get started now at ⁠https://www.claconnect.com/tech

    *

    Todays show:

    Alex Wilhelm joins Jason to discuss Waymo crash implications (3:53), Apple's AI announcements post-WWDC (17:17), inflation cooldown (27:21), and more!

    *

    Timestamps:

    (0:00) Jason and Alex kick off the show

    (3:53) How Waymo handled a crash and self-driving car standards

    (8:08) Eight Sleep - Head to https://www.eightsleep.com/twist and use code TWIST to get $350 off the Pod 4 Ultra.

    (10:04) Car safety technology

    (17:17) Apple's AI announcements and stock impact

    (25:41) Zendesk - Get six months free at

    http://www.zendesk.com/twist

    (27:21) Inflation update: Recent CPI data and its implications

    (33:34) High interest rate environment and venture capital

    (40:48) CLA - Get started with CLA's CPAs, consultants, and wealth advisors now at ⁠https://claconnect.com/tech

    (42:12) 10 companies most likely to IPO

    *

    Subscribe to the TWiST newsletter: https://www.ticker.thisweekinstartups.com

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Mentioned on the show:

    https://www.reddit.com/r/SelfDrivingCars/comments/1cxo27o/waymo_car_crashes_into_pole/

    https://www.theverge.com/2024/6/12/24175489/waymo-recall-telephone-poll-crash-phoenix-software-map

    https://techcrunch.com/2024/02/13/waymo-recall-crash-software-self-driving-cars/

    https://techcrunch.com/2024/06/12/waymo-second-robotaxi-recall-autonomous-vehicle/

    https://www.cnbc.com/quotes/AAPL?qsearchterm=aapl

    https://www.bls.gov/news.release/cpi.nr0.htm

    https://x.com/ashugarg/status/1800658425040253309

    https://www.cnbc.com/quotes/US2Y

    https://www.wsj.com/livecoverage/fed-meeting-fomc-interest-rate-decision-cpi-inflation-june-2024/card/traders-firmly-expect-a-rate-cut-in-september-q8qGgjh8jorUx56RBpK8

    https://kalshi.com/markets/ratecutcount/number-of-rate-cuts#ratecutcount-24dec31

    https://www.cnbc.com/2024/06/12/fed-meeting-today-on-interest-rate.html

    https://www.crunchbase.com/organization/databricks

    https://www.crunchbase.com/organization/gusto

    https://archive.is/fGJav#selection-2217.0-2226.0

    https://www.crunchbase.com/organization/shein-b79e

    https://www.sec.gov/cgi-bin/browse-edgar?action=getcompany&CIK=0001514587&owner=exclude&count=40&hidefilings=0

    https://www.crunchbase.com/organization/turo

    *

    Follow Alex:

    X: https://x.com/alex

    LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (8:08) Eight Sleep - Head to https://www.eightsleep.com/twist and use code TWIST to get $350 off the Pod 4 Ultra.

    (25:41) Zendesk - Get six months free at http://www.zendesk.com/twist

    (40:48) CLA - Get started with CLA's CPAs, consultants, and wealth advisors now at ⁠https://claconnect.com/tech

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 12, 2024

    Apple’s WWDC 2024: Reactions, Highlights & Breakdowns with Jason and Alex | E1964

    Apple’s WWDC 2024: Reactions, Highlights & Breakdowns with Jason and Alex | E1964

    This Week in Startups is brought to you by…

    Squarespace. Turn your idea into a new website! Go to http://www.Squarespace.com/TWIST for a free trial. When you’re ready to launch, use offer code TWIST to save 10% off your first purchase of a website or domain.

    LinkedIn Jobs. A business is only as strong as its people, and every hire matters. Go to https://www.linkedin.com/twist to post your first job for free. Terms and conditions apply.

    The Equinix Startup program offers a hybrid infrastructure solution for startups, including up to $100K in credits and personalized consultations and guidance from the Equinix team. Go to https://www.equinixstartups.com to apply today.

    *

    Timestamps:

    (0:00) Jason and Alex kick off the show

    (1:50) Jumping into the keynote from Apple and whether or not it impressed.

    (5:24) “Apple Intelligence” has landed!

    (8:32) Reactions to the new Siri.

    (10:00) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at http://www.Squarespace.com/TWIST

    (12:42) The importance of Apple’s addition of “on-screen awareness”.

    (16:30) Breakdown of Apple’s use of data with their AI.

    (19:48) LinkedIn Jobs - Post your first job for free at https://www.linkedin.com/twist

    (23:53) ChatGPT’s integration with Siri.

    (26:32) Unpacking the “free” use of ChatGPT with Apple products.

    (30:01) Equinix - Join the Equinix Startup Program for up to $100K in credits and much more at https://deploy.equinix.com/startups

    (31:07) Discussing the relationships between OpenAI and Microsoft and now Apple.

    (34:44) More “ooohs” and “ahhhs” from Apple’s new Image Playground.

    (40:25) Jason breaks down other key announcements from WWDC 2024 including a password manager and Apple TV’s new “Insights”.

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Links:

    Watch Apple’s WWDC 2024 Keynote: https://developer.apple.com/videos/play/wwdc2024/101/

    Article on Fearless Fund: https://www.bloomberg.com/opinion/articles/2024-06-06/the-fearless-fund-should-keep-fighting-racism-in-venture-capital

    *

    Follow Alex:

    X: https://x.com/alex

    LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (10:00) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at http://www.Squarespace.com/TWIST

    (19:48) LinkedIn Jobs - Post your first job for free at https://www.linkedin.com/twist

    (30:01) Equinix - Join the Equinix Startup Program for up to $100K in credits and much more at https://deploy.equinix.com/startups

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 11, 2024

    The state of seed, the first TWIST500 startups, and the impact of anonymous apps on society | E1963

    The state of seed, the first TWIST500 startups, and the impact of anonymous apps on society | E1963

    This Week in Startups is brought to you by…

    Attio. A radically new CRM for the next era of companies. Head to https://attio.com/twist to get 15% off for your first year.

    OpenPhone. Create business phone numbers for you and your team that work through an app on your smartphone or desktop. TWiST listeners can get an extra 20% off any plan for your first 6 months at https://www.openphone.com/twist⁠

    .Tech Domains - Don’t miss our “Jam with JCal” contest! To apply and get more details go to https://www.jamwithjcal.tech brought to you by .tech domains.

    *

    Todays show:

    Alex Wilhelm joins Jason to discuss concerns about the app "Fizz" (12:24), the state of seed (31:35), the first TWIST500 startups (58:58), and more!

    *

    Timestamps:

    (0:00) Jason and Alex kick off the show

    (11:15) Attio - Head to https://attio.com/twist⁠ to get 15% off for your first year.

    (12:24) Concerns about the app "Fizz" and the use of anonymity in social media apps

    (19:14) The impact of anonymous apps on society, parenting concerns, and the responsibility of investors in harmful tech startups

    (23:16) The case for banning smartphones in schools

    (30:19) OpenPhone - Get 20% off your first six months at https://www.openphone.com/twist⁠

    (31:35) The state of seed

    (35:33) Impact of AI on startup efficiency

    (38:17) .Tech Domains - Apply for the “Jam with JCal” contest today at https://www.jamwithjcal.tech

    (39:45) The variety of seed deals

    (45:13) How to leave and join a rival company legally

    (58:58) The first TWIST500 startups

    (1:05:48) Impact of AI on journalism and media companies

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Mentioned on the show:

    https://www.wsj.com/tech/personal-tech/fizz-is-the-latest-campus-gossip-app-it-took-two-days-to-shake-up-one-high-school-1d59ffd4

    https://www.businessinsider.com/gen-z-fizz-app-anonymous-messaging-cyber-bullying-vermont-2024-6

    https://techcrunch.com/2023/08/10/insiders-bet-more-on-fizz-a-social-network-that-has-now-bubbled-up-at-80-college-campuses/

    https://x.com/JonHaidt/status/1799525595509850522

    https://techcrunch.com/2017/04/28/yik-yak-shuts-down-after-square-paid-1-million-for-its-engineers/

    https://x.com/Jason/status/1799868195899376014/photo/1

    https://techcrunch.com/2024/06/07/y-combinator-yc-startups-tiny-seed-rounds-vc-investors-not-interested/

    https://x.com/dhh/status/1799427898652389827

    https://ticker.thisweekinstartups.com/

    https://www.forbes.com/sites/sarahemerson/2024/06/07/buzzy-ai-search-engine-perplexity-is-directly-ripping-off-content-from-news-outlets/

    https://techcrunch.com/2022/06/24/zendesk-drama-concludes-with-10-2-billion-private-equity-acquisition

    *

    Follow Alex:

    X: https://x.com/alex

    LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (11:15) Attio - Head to https://attio.com/twist⁠ to get 15% off for your first year.

    (30:19) OpenPhone - Get 20% off your first six months at https://www.openphone.com/twist

    (38:17) .Tech Domains - Apply for the “Jam with JCal” contest today at https://www.jamwithjcal.tech

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 11, 2024

    Great Builders & Success First with Intercom’s Eoghan McCabe | E1962

    Great Builders & Success First with Intercom’s Eoghan McCabe | E1962

    This Week in Startups is brought to you by…

    LinkedIn Ads - To redeem a $100 LinkedIn ad credit and launch your first campaign, go to http://www.linkedin.com/thisweekinstartups

    .Tech Domains - Don’t miss our “Jam with JCal” contest! To apply and get more details go to https://www.jamwithjcal.tech brought to you by .tech domains.

    Northwest Registered Agent - Northwest Registered Agent will form your business quickly and easily. In just 10 clicks and 10 minutes, set up your entire business identity—name, address, mail service, phone, email, website, and domain. For just $39 plus state fees, Northwest will handle your complete business identity. Visit https://www.northwestregisteredagent.com/twist today.

    *

    Todays show:

    Intercom’s Eoghan McCabe joins Jason to discuss: the state of the business at Intercom and his return as CEO (8:33), the future of customer service with AI (24:28), what makes a great manager (59:36), and more!

    *

    Timestamps:

    (0:00) Intercom’s Eoghan McCabe joins Jason. (1:50) Family history of the two McCabe’s: Jason and Eoghan. (5:49) The kindness and dedication of Intercom’s co-founder Des Traynor. (8:33) What Intercom is, the state of the business and Eoghan’s return as CEO. (10:41) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups (12:37) Looking at overlap and adjacencies when you are building SaaS products. (16:36) The brilliance of the pre-seed pricing model, and is it broken? (19:47) .Tech Domains - Apply for the “Jam with JCal” contest today at https://www.jamwithjcal.tech (22:16) What is next for companies with. SaaS-based pricing. (24:28) The future of customer service and AI. (30:30) Northwest Registered Agent - For just $39 plus state fees, Northwest will handle your complete business identity. Visit https://www.northwestregisteredagent.com/twist today. (36:09) Expectations from AI one year from now. (45:23) Breaking down the negative press and social reaction to the Humane Pin. (52:34) What the world will look like as conversational AI develops. (59:36) What makes a great manager and the “return of the king” at Intercom.

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Check out Intercom: https://www.intercom.com/

    *

    Follow Eoghan:

    X: https://x.com/eoghan

    LinkedIn: https://www.linkedin.com/in/eoghanmccabe/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (10:41) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

    (19:47) .Tech Domains - Apply for the “Jam with JCal” contest today at https://www.jamwithjcal.tech

    (30:30) Northwest Registered Agent - For just $39 plus state fees, Northwest will handle your complete business identity. Visit https://www.northwestregisteredagent.com/twist today.

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 08, 2024

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