Healthcare DisruPTion 4 Interview Matt Watkinson Part 2
About this Episode
Matt is an internationally renowned author, speaker and consultant on customer experience, winning the CMI’s Management Book of the Year for his first book, The Ten Principles Behind Great Customer Experiences.
He has been cited and interviewed by the world’s leading research firms, and invited to address industry leaders worldwide.
In his early twenties, he enjoyed a brief but successful career as a photographer, an interest he still pursues. He is also a keen musician, playing the piano and the classical guitar.
Beyond creative pursuits, he is hopelessly addicted to surfing. If he says he was in a meeting when you called, chances are he was lying (in the ocean).
Matt lives in Los Angeles and London.
Recent Episodes from Healthcare DisruPTion
Healthcare DisruPTion 14- What If?
Healthcare DisruPTion 13: Physical Therapy 2.0 w/ Mike Eisenhart
Healthcare DisruPTion 12: The Welcome Call
Healthcare DisruPTion 11: Book Club
Healthcare DisruPTion 10: Diving into Low Back Pain and Physical Therapy
Welcome to Episode 10!
We've hit double digits
Welcome back to Andrew! Today’s episode is a deeper dive into the Richard Zhao interview from Episode 8, Physical Therapist as the entry point for all Low Back Pain in America. Andrew and I talk the research, the mindset and the plan that needs to be put into place from the clinical side to make this happen. YES, I said research! This episode references more research and data than any episode to date. The beauty is ALL the research is in place to make this happen, NOW its about action! Take a listen and shoot us your thoughts and ideas on how to make this work. Follow Richard on twitter @RichardZhao, Jerry @jerry_durhamPT and Andrew @ARothschildPT to continue the conversation. Also head over to Jerry's new website, jerrydurhamPT.com and sign up to be in the know about future events and to stay in the conversation. (show note correction, Jerry references David Porter, its Michael Porter the economist.)