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    How I Built Resilience: Lisa Baird of National Women's Soccer League

    enMarch 18, 2021

    Podcast Summary

    • Navigating Business Challenges with Empathy and Strong Company CultureEmpathy and a strong company culture can help businesses weather unexpected challenges. Amica Insurance puts customers first and builds policies based on individual needs. Insparity builds strong company cultures aligned with business goals. Delta Sky Miles Platinum Business American Express Card helps business travelers earn rewards and enjoy perks.

      Building a resilient business often requires quick decision-making and adapting to unexpected challenges. This was exemplified by Lisa Baird, commissioner of the National Women's Soccer League, who had to make the difficult decision to shut down the league just two days into her new job due to the COVID-19 pandemic. But even in the face of adversity, empathy and a strong company culture can help businesses weather the storm. For instance, Amica Insurance focuses on making insurance feel more human by putting their customers first and building policies together based on individual needs. Additionally, companies like Insparity can help businesses grow by building a strong company culture aligned with their goals. And for those on the go, the Delta Sky Miles Platinum Business American Express Card can help business travelers make the most of their trips by earning rewards and enjoying perks.

    • Creating a game plan during industry shutdownCommissioner Lisa Borders quickly assembled a medical task force, secured resources for players, and developed competition protocols during the NWSL's unexpected shutdown, highlighting the importance of quick decision-making and adaptability in uncertain situations.

      During the unexpected shutdown of the sports industry due to the pandemic, NWSL Commissioner Lisa Borders had to make critical decisions quickly to safeguard health and wellness. The realization of the industry's shutdown was a moment of clarity for her, and she had to create her own game plan since there was no existing one. She assembled a medical task force, focused on securing resources to pay players, and developed competition protocols. The experience showed the importance of quick decision-making and adaptability in uncertain situations.

    • NWSL prioritizes player pay during crisis with PPP loans and safe tournamentThe NWSL, under new leadership, secured PPP loans to ensure player pay and created a safe tournament environment in Utah, allowing for the resumption of play during the crisis.

      During the COVID-19 crisis, the NWSL, under the leadership of new commissioner Lisa Baird, prioritized the financial wellbeing of its players above all else. When traditional revenue streams dried up, Baird turned to the Small Business Administration's Paycheck Protection Program (PPP) loans to ensure the league could continue paying its athletes. This required extensive research and a six-hour application process, but ultimately proved successful. With the NBA gaining attention for their "bubble" approach in Orlando, the NWSL followed suit, creating a safe environment in Utah for the Challenge Cup tournament. This innovative solution allowed the league to not only keep its players paid but also safely resume play during uncertain times.

    • MLS creates a bubble for sports competition amidst pandemicMLS successfully created a bubble for intense competition with zero COVID-19 cases, thanks to precise testing, quick turnaround times, and prioritizing safety

      Creating a safe and successful bubble for a sports league during a global pandemic is a complex and intricate process. The MLS, in particular, faced numerous challenges in implementing such a bubble, from securing a host city with adequate facilities to coordinating schedules and testing protocols for over 550 individuals. The league had to make the difficult decision to withdraw a team after a positive COVID-19 case, but ultimately emerged with zero cases after a month-long, intense competition. The success of the bubble hinged on precise testing, quick turnaround times, and the courageous actions of the league and teams to prioritize safety over competition. This unprecedented feat showcases the determination and adaptability of the sports industry in the face of unprecedented challenges.

    • Effective leadership during a pandemic: Clear communication, strict protocols, and a supportive environmentEffective leaders ensure safety and cooperation through clear communication, strict protocols, and prioritizing team members' well-being, even in challenging circumstances.

      Effective leadership involves clear communication, implementing strict protocols, and creating a supportive environment. Lisa Baird, the CEO of the National Women's Soccer League (NWSL), shared her experience of ensuring the safety and cooperation of athletes during the Challenge Cup tournament amidst the COVID-19 pandemic. She held Zoom calls to address athletes' concerns and reassure them about the medical protocols. The league also partnered with RPA to establish rules and consequences for breaking them. Baird also prioritized the well-being of players with young children by creating a separate protocol for them. The tournament, which took place in a bubble environment, was challenging but successful, with a skyrocketing television audience despite empty stadiums. The success of the tournament was a testament to the athletes' discipline and care for their health. In business, similar principles apply. Effective leaders communicate clearly, establish rules, and create a supportive environment to help their teams accomplish great things, even in challenging circumstances.

    • Leveraging partnerships and competition for successThe NWSL's return to competition despite financial losses and empty arenas resulted in a 500% increase in TV ratings, demonstrating the power of adaptability and seizing opportunities.

      Learning from the best can help you improve and succeed in various aspects of life, whether it's leadership, creativity, or business. The National Women's Soccer League (NWSL) demonstrated this by becoming the first professional league back last summer, despite financial losses and empty arenas. They leveraged their partnerships and the excitement of single elimination competition to increase TV ratings by 500%. This unexpected success brought attention to the NWSL as the first league to return to competition and introduced it to a larger audience. Masterclass, with its diverse range of classes and money-back guarantee, offers a similar opportunity for personal growth and development. The NWSL's experience shows that even small entities can make a significant impact when they adapt and seize opportunities.

    • Balancing safety and growth in the NWSL during a pandemicAmid financial losses due to ticket revenue, the NWSL attracted new sponsors and delivered strong ratings, setting the stage for future growth and self-sustainability

      Leading the National Women's Soccer League (NWSL) during a global pandemic required a delicate balance between safety and growth. The league's commissioner, Lisa Baird, faced many sleepless nights as she aimed to introduce women's soccer to a wider audience while keeping players safe. Despite financial losses due to ticket revenue, strong ratings led to the acquisition of new sponsors like Procter & Gamble, Verizon, and Google. The league's independence and global reach means that players who have gone abroad, such as Rose Lavelle, Kristen Mewis, and Becky Sauerbrunn, are always welcome to return. The NWSL's success in delivering strong ratings and engagement from fans is expected to attract more resources, helping the league grow and fulfill its destiny as a self-sustaining sports league.

    • The gender pay gap in women's soccer and the importance of media coverageOnly 4% of media coverage is dedicated to women's sports, hindering growth in compensation and endorsements. However, recent attention and shifts towards gender equality in sports media coverage bring hope for sustainable change and equal pay.

      The gender pay gap in sports, specifically in women's soccer, has been a long-standing issue. The recent legal battle between the U.S. women's national soccer team and U.S. soccer over equal pay has brought more attention to this problem. Only 4% of media coverage is dedicated to women's sports, which hinders growth in compensation and endorsements. However, there's an exciting shift happening as more people are recognizing the value and talent in women's sports. The Olympics and Paralympics have shown that gender equality in sports media coverage is possible. This summer, there was a surge in interest in women's soccer, with new fans discovering the sport and appreciating its quality. The industry is on the brink of a significant change, and efforts to increase media coverage and exposure for women's sports are crucial for sustainable growth and equal compensation.

    • Optimistic about the future of women's soccer media coverageBaird emphasizes clear vision, strong team, and adaptability for leadership success during challenging times

      Despite the challenges presented by the pandemic and the current state of media coverage for women's sports, Baird remains optimistic about the future and believes that women's soccer will gain more media attention in the next ten years. Baird, who came into her role with a wealth of experience, learned this past year the value of being nimble and resourceful, even when faced with unprecedented circumstances. She emphasized the importance of having a clear vision, the support of a strong team, and the ability to adapt quickly to change. Overall, Baird's leadership during a difficult time serves as a powerful reminder of the importance of resilience and the power of determination to overcome obstacles.

    • The Controversial Reality TV Show 'The Swan'The Swan, a reality TV show where women underwent physical transformations, became a viewing nightmare due to isolation, berating, and ranking by judges.

      The early 2000s saw the rise of controversial reality TV shows, with CBS's "The Swan" being a prime example. On The Big Flop podcast, host Misha Brown and comedians discussed this failed series, where women underwent extensive physical transformations and competed in a beauty pageant. The isolation, berating, and ranking by judges turned a dream opportunity into a viewing nightmare. If you're looking for a lighter podcast to add to your schedule, consider Life is Short with Justin Long. In each episode, Long interviews actors, musicians, authors, and thinkers to discover what drives them and how they find meaning in life. From the mundane to the existential, every question is worth exploring. So, join us and remember, life is short. If you enjoy Life is Short, consider subscribing to Wondery Plus for an ad-free listening experience on the Wondery app or Apple Podcasts, or use Amazon Music with your Prime membership.

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