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How to change the business via the IT service desk
en-gbJanuary 09, 2009
About this Episode
The IT service desk is in a great position to identify problem areas relating to IT before other parts of the business are impacted. ASs such, it needs the internal clout to feed back its conclusions to the rest of the business. If this is done right then a change in IT support strategy can help business save costs, and help IT match more closely to what the business needs.
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