How To Grow From $9M to $14M by Focusing on Customer Service With Rachel Fears

BlueCollar.CEO –
Jim Bergmann is the President of measureQuick, a commissioning platform designed to help HVAC businesses generate revenue and increase productivity. Jim has experience as a technician, instructor, company owner, salesperson, technical writer, and design engineer. His background in multiple industries has honed his ability to communicate vision and long-term goals — providing insight into the challenges of the HVAC industry. 

In this episode, Ryan and Jim discuss how measureQuick’s technology adds value to your customer and increases your company’s revenue.

Blue Collar CEO is a podcast that is all about helping you build a better, more profitable, more sustainable & kick-ass home service business. Join Levergy® CEO Ryan Redding each week who will be joined by industry experts who will break down their success stories and give their best-kept secrets for industry domination. You do not want to miss it! Learn more at https://www.bluecollar.ceo/, or https://www.levergy.io.

BlueCollar.CEO –
Lucas Cellino is the President and CEO of Cellino Plumbing, a family-owned and operated plumbing and HVAC company servicing Buffalo, NY since 1995. Lucas started in the business at 12 years old, helping his dad on jobs between hockey practices. In 2002, he was hired on as a soil relocation engineer and by 2016 he was serving as the company’s President and CEO. Lucas is also the Managing Partner of Cellino and Wangelin Construction. 

In this episode, Ryan and Lucas discuss how community involvement can impact your company’s culture and your bottom line.

Blue Collar CEO is a podcast that is all about helping you build a better, more profitable, more sustainable & kick-ass home service business. Join Levergy® CEO Ryan Redding each week who will be joined by industry experts who will break down their success stories and give their best-kept secrets for industry domination. You do not want to miss it! Learn more at https://www.bluecollar.ceo/, or https://www.levergy.io.

BlueCollar.CEO –
Allan Peschke, Michael Hutchins, and Chad Harrison are representatives at Authority Brands, a home service franchise company helping increase franchise owner’s, homeowner’s, and employees’ quality of life.

Allan Peschke joined the team as the Lead Development Representative after working as an electrician for the past seven years and is passionate about helping business owners achieve their dreams. 

As the Franchise Development Manager, Michael Hutchins has 20 years of experience building brands and growing companies. He works alongside entrepreneurs in the franchising industry, fueling his passion for helping business owners succeed. 

Chad Harrison serves as the company’s Franchise Sales Representative and is responsible for finding candidates to help launch their own business. With 15 years of experience in restaurant management and sales, Chad is equipped with the resources needed to assist rising entrepreneurs. 

In this episode, Ryan, Allan, Michael, and Chad discuss the process and benefits of owning a franchise.

Blue Collar CEO is a podcast that is all about helping you build a better, more profitable, more sustainable & kick-ass home service business. Join Levergy® CEO Ryan Redding each week who will be joined by industry experts who will break down their success stories and give their best-kept secrets for industry domination. You do not want to miss it! Learn more at https://www.bluecollar.ceo/, or https://www.levergy.io.

BlueCollar.CEO –
Tommy Mello is the Founder and CEO of A1 Garage Door Service, a national leader in the garage door sales and service industry. Since founding the company in 2007, he has grown it to $200 million in yearly revenue. Tommy also founded The Home Service Expert, where he serves as a podcast host, author, keynote speaker, and consultant helping home service entrepreneurs scale their businesses.

In this episode, Ryan and Tommy talk about Tommy’s extraordinary growth journey, hiring based on company culture, and leaving an incredible legacy.

Resources:

• The Home Service Expert | Podcast
• The 7-Power Contractor: Run Your Contracting Business With Less Stress and More Success by Al Levi
• Rilla
• Who Not How: The Formula to Achieve Bigger Goals Through Accelerating Teamwork by Dan Sullivan
• CHIRP
• The E Myth: Why Most Businesses Don't Work and What to Do About It by Michael E. Gerber
• How to Win Friends & Influence People by Dale Carnegie
• Think and Grow Rich by Napoleon Hill
• Tommy Cares
• Buy Back Your Time: Get Unstuck, Reclaim Your Freedom, and Build Your Empire by Dan Martell
• Acquisition.com
• Elevate: Build a Business Where Everybody Wins by Tommy Mello
• Home Service Millionaire: How I Went From $50,000 in Debt to a $30+ Million Business in 7 Years by Tommy Mello
• Tommy Mello: Website | Shop Tour
• “Secrets of the Trades” newsletter

Blue Collar CEO is a podcast that is all about helping you build a better, more profitable, more sustainable & kick-ass home service business. Join Levergy® CEO Ryan Redding each week who will be joined by industry experts who will break down their success stories and give their best-kept secrets for industry domination. You do not want to miss it! Learn more at https://www.bluecollar.ceo/, or https://www.levergy.io.

BlueCollar.CEO –
David Johnson is the President of Covenant Services, a company offering plumbing, backflow testing, and excavating services. David, who formerly worked in pest control, bought into the plumbing company to expand his portfolio. As an experienced executive, he knows how to increase profit margins and implement strategies to aid in his business’s success. 

In this episode, Ryan and David discuss the idea of viewing your business as a nonprofit to ask yourself: Would anyone want to work for me?

Blue Collar CEO is a podcast that is all about helping you build a better, more profitable, more sustainable & kick-ass home service business. Join Levergy® CEO Ryan Redding each week who will be joined by industry experts who will break down their success stories and give their best-kept secrets for industry domination. You do not want to miss it! Learn more at https://www.bluecollar.ceo/, or https://www.levergy.io.

BlueCollar.CEO –
Josh Teekell is the Founder and CEO of SmartAC.com, a member-based platform helping contractors sell smart maintenance, digitize their client interactions, and grow their customer base. Josh is passionate about his entrepreneurial endeavors and is eager to invest in promising companies. Before founding his company, he built a $50 million company selling outdoor amenities to Texas homeowners. His entrepreneurial spirit is elevating the HVAC industry for contractors and their customers alike.

In this episode, Ryan and Josh discuss why maintenance agreements are crucial to maintaining ongoing customer relationships and SmartAC.com’s strategy for improving conversion rates.

Blue Collar CEO is a podcast that is all about helping you build a better, more profitable, more sustainable & kick-ass home service business. Join Levergy® CEO Ryan Redding each week who will be joined by industry experts who will break down their success stories and give their best-kept secrets for industry domination. You do not want to miss it! Learn more at https://www.bluecollar.ceo/, or https://www.levergy.io.

BlueCollar.CEO –
Konrad Orzechowski is the President of Kay Plumbing Services, a residential and commercial plumbing company serving Richland and Lexington Counties in South Carolina since 2008. Konrad is a second-generation plumber with 20 years of experience in the industry. Before becoming a certified plumber, he graduated with a degree in physics from the University of Maria Curie — Sklodowska. His passion for the trade is seen in the quality service his company provides. 

In this episode, Ryan and Konrad discuss how providing service contracts helps build a loyal customer base, the secret to hiring the right employees, and the lifetime warranties Konrad offers.

Blue Collar CEO is a podcast that is all about helping you build a better, more profitable, more sustainable & kick-ass home service business. Join Levergy® CEO Ryan Redding each week who will be joined by industry experts who will break down their success stories and give their best-kept secrets for industry domination. You do not want to miss it! Learn more at https://www.bluecollar.ceo/, or https://www.levergy.io.

BlueCollar.CEO –
Fallon Dyle is a Research and Development Chemist at Highside Chemicals, a chemical product manufacturer for HVAC purposes. Fallon is responsible for creating chemical solutions that combat common problems found in the field. Currently, she is developing a product to target and eliminate drain buildup caused by aluminum coils.

In this episode, Ryan and Fallon discuss why there has been an increase in drainage system clogs and how she plans to rectify the issue.

Blue Collar CEO is a podcast that is all about helping you build a better, more profitable, more sustainable & kick-ass home service business. Join Levergy® CEO Ryan Redding each week who will be joined by industry experts who will break down their success stories and give their best-kept secrets for industry domination. You do not want to miss it! Learn more at https://www.bluecollar.ceo/, or https://www.levergy.io.

BlueCollar.CEO –
Ruth King is a profit and wealth guru, passionate about providing resources for contractors to establish their businesses, build their wealth, and give back to their communities. She helped two partners that were generating $750,000 grow to break $10 million — later sold for $9 million in cash. Ruth’s resources, including the Profitability Revolution Paradigm and her award-winning books, allow her to help businesses reach their full potential. 

In this episode, Ryan and Ruth discuss the three places in your financial statement where you can look for instant profitability.

Blue Collar CEO is a podcast that is all about helping you build a better, more profitable, more sustainable & kick-ass home service business. Join Levergy® CEO Ryan Redding each week who will be joined by industry experts who will break down their success stories and give their best-kept secrets for industry domination. You do not want to miss it! Learn more at https://www.bluecollar.ceo/, or https://www.levergy.io.

BlueCollar.CEO –
Sarah Ghirardo is a Senior Marketing Operations Manager at Service Titan and Matt Tyner is the Vice President of Brand Experience at MAX Service Group. She's been in the trades for about 7+ years, cutting her teeth in the industry as a director of marketing. She now helps manage Lady Titans, a free woman in the trades organization group. 

Matt has been in the trades for over 14 years and has been on the distribution, e-commerce, and contractor sides of the industry. 

In this episode, Ryan, Sarah, and Matt discuss the marketing mistakes companies in the trades make during a recession, why you need to maintain a top-of-mind awareness during uncertainty, customer acquisition and lead generation tactics, and more. 

Blue Collar CEO is a podcast that is all about helping you build a better, more profitable, more sustainable & kick-ass home service business. Join Levergy® CEO Ryan Redding each week who will be joined by industry experts who will break down their success stories and give their best-kept secrets for industry domination. You do not want to miss it! Learn more at https://www.bluecollar.ceo/, or https://www.levergy.io.