In Conversation with (July 2022) - Harriet Molyneaux, Managing Director at HSM Advisory (Future of work trends)

In the first episode of our “In Conversation with…” podcast series for 2024 Lucy is joined by fellow Lewis Silkin partner Naomi Hanrahan-Soar.

Lucy and Naomi discuss the trends behind shifting migration patterns and what that means for the workplace. They explore how employers can harness the benefits of migration, while also addressing a range of challenges.

Key takeaways:

• Brexit has had a significant influence on the type of migration to the UK: One impact of Brexit is an increase in migration from countries outside the EU and, potentially, those coming from further afield are likely to have a longer-term view of staying in the UK.
• COVID-19 has accelerated cross-border working: A rise in people requesting to work remotely from abroad is giving rise to numerous challenges from an immigration, employment law and tax perspective.
• Migration can address skills shortages: This is particularly the case given ageing populations and economies experiencing ongoing skills shortages. However, workforce strategies need to consider the cost of recruiting skilled workers from abroad and the opportunity to upskill and retrain existing workforces.
• More diversity leads to more creativity: Bringing different experiences, skills, perspectives and ways of thinking into an organisation increases the ability of the workforce to identify new opportunities and creative solutions.

 Over the course of this year, we’ve hosted conversations with leading experts and thinkers to explore their perspectives on the future of work and consider the opportunities and challenges ahead for employers and their people as the world of work continues to evolve rapidly.

In this final episode of 2023, our podcast host, Lucy Lewis, Employment Partner at Lewis Silkin, reflects on the conversations she has had this year and draws together a range of insightful perspectives shared by her guests.

Lucy spotlights the key themes that emerged across her conversations - from the role of trust and employee voice in the workplace, to the four-day working week, the importance of organisational resilience, adapting to an ageing workforce, what the future of the platform economy looks like and the impact of automation and AI on jobs and workforce skills. 

At the end of each discussion, we asked each of our guests to share their thoughts on what is missing from the current conversation on the future of work. What is not getting enough attention? What are we not talking enough about? Tune in to hear what they had to say!

In the tenth episode of our “In Conversation with…” podcast series for 2023, Lucy Lewis, partner at Lewis Silkin, speaks to Shruti Singh, Senior Economist at the OECD Directorate for Employment, Labour and Social Affairs.

Lucy and Shruti discuss the impact of ageing populations on the world of work and how employers, governments and individuals can respond to demographic shifts and build productive intergenerational workforces.

Key takeaways from the conversation:

• Ageing populations are a growing issue: Rapid population ageing due to increases in life expectancy and falling fertility is a key issue for businesses, policymakers and governments across the OECD. By 2050 the proportion of the population in OECD countries aged 65 and over is expected to increase to nearly 28%.
• Employers should focus on the employee life cycle: There is substantial individual variation in the support that is needed within age groups and at different life stages. Rather than looking at what certain generations might want, employers should focus on supporting a multigenerational workforce through the whole life cycle at work.
• Intergenerational workforces work: Employers that promote age inclusive workforces and successfully combine the talents and diverse outlooks of their employees, whatever their age, generally find that their workforce is enriched and more productive as a result.
• Employers can take steps to support older workers: An age inclusive organisational culture plays an important role in supporting longer working lives. To succeed, support must be integrated, taking into account job quality, health and flexibility. Line manager training is essential to embed these components into company culture.
• Skills are key: It is important that older workers continue to upgrade and expand their skills over their working life, particularly in light of continuing technological change. Mid-life career reviews, personal development plans and career conversations are increasingly used by employers.

In the ninth episode of our “In Conversation with…” podcast series for 2023, Lucy Lewis, partner at Lewis Silkin LLP, is joined by Paul Miller, Chief Creative Officer and founder of the Digital Workplace Group. 

“We are living in a time which is no longer the industrial age, it’s not even the digital age; it is the living age.”

Lucy and Paul discuss the need for organisational adaptiveness and resilience to better withstand and respond to the current disruption and pressure on business, and explore concepts from Paul’s book ‘Nature of Work: The New Story of Work for a Living Age’. In this book, Paul draws on patterns from the natural world to provide leaders with the language and questions to evolve their workplaces from organisations to organisms. 

Key takeaways from the conversation: 

• Organisations are organisms: Companies seeking to build a sustainable organisation and to humanise workforce experiences can benefit from viewing their organisation as a dynamic and living thing rather than a rigid and industrialised structure. 
• Corporate purpose is key: Companies must focus on taking corporate purpose from concept to practice and identify where they can have a direct impact at a local level. 
• Leadership today is challenging:  To succeed, leaders should consider adopting “servant leadership” and reflect on core values around meaning, purpose, empowerment and agility. 
• Advances in generative AI are deeply significant: AI will change the way we work and raises important ethical and societal concerns. However, the current labour shortages experienced by many countries are likely to remain. 
• We may need to rethink tax: As technology continues to significantly impact on jobs, debate is growing on the merits of an “AI tax”. 

In the eighth episode of our “In Conversation with…” podcast series for 2023, Lucy Lewis, partner at Lewis Silkin LLP is joined by fellow partner James Davies. 

What if these optimists have been seriously underestimating the pace and scale at which automation will replace and change the jobs of today in the second quarter of the century? What if the insipid productivity growth we have experienced over the last 10 years or so continues into the second quarter of the century? And what if we have too few workers with the skills needed for the occupations of tomorrow? 

Lucy and James discuss James’ upcoming report for the Future of Work Hub, and consider whether, despite current skills shortages, the future world of work in 2050 could feature too few jobs.  

Key takeaways from the conversation:

• We could see a future with too few jobs: there is a significant risk that the future of work could be characterised by too few jobs for the number of workers. Employers, policymakers and individuals must take steps now to prepare. 
• Skills shortages will persist: employers, policymakers and educators must invest in developing the skills of the future. If workers do not have the skills needed for the occupations of tomorrow, we could see a future where high unemployment co-exists with significant skills shortages in some areas. 
• The current tax regime is becoming untenable: as companies decide whether to automate jobs, we should reconsider how we tax employment so that there is less of a cost disparity between employing people and automation.    
• Cross border competition for key skills will become more intense: employers will need to deliver on the values and priorities of workers, particularly younger generations, to attract and retain the best people. 
• Technology and AI are not the only drivers of change: other drivers, such as demographics and geopolitics, could significantly impact the jobs market of the future. 

In the seventh episode of our “In Conversation with…” podcast series for 2023, Lucy Lewis, Partner at Lewis Silkin LLP is joined by fellow partners Colin Leckey and Tarun Tawakley. 

“There is the opportunity to be ahead of the regulators and not wait for the regulation to catch up with you but be the ones who are innovating and taking the lead when it comes to developing the models that are most attractive for the people who want to work with you.”

As expectations around work continue to evolve, Colin and Tarun discuss the big questions surrounding the future of the platform economy, including opportunities to foster good work and the impact of regulation on the future landscape. 

Key takeaways from the conversation: 

• Platform work has advantages: whilst there are well-publicised concerns that the platform economy could foster insecure work, it can provide individuals with genuine flexibility and enhance DE&I. 
• Good work and platforms: platforms are starting to offer more benefits, perks and a sense of community, notwithstanding the current legal uncertainty and risk of reclassification from self-employed to worker. 
• Regulators are playing catch up: achieving an appropriate balance between heavy and light touch regulation is very difficult, there is currently no consensus and approaches vary across the globe. 
• Platforms have the opportunity to take the lead: platforms can be ahead of the regulators and be the ones who are innovating and leading when it comes to developing models that are attractive for those that want to work for them. 

In the sixth episode of our “In Conversation with…” podcast series for 2023, Lucy Lewis, Partner at Lewis Silkin LLP speaks to Nimmi Patel, Head of Skills, Talent and Diversity at techUK and advisory board member of the Digital Futures at Work Research Centre. 

“The impact of generative AI is expected to vary from industry to industry and people have said it can cause significant disruption. But, email caused significant disruption, the printing press caused significant disruption, and I think we can handle it as long as we focus on people first solutions.”

The launch of ChatGPT has reignited the debate about how advances in technology could reshape the world of work. In this podcast, Nimmi and Lucy explore the opportunities and challenges that automation and emerging AI technologies present and the extent to which these technologies can be leveraged to create good work and more diverse and inclusive workplaces. 

Key takeaways from the conversation: 

• Jobs are at risk (but jobs will also be created): more than 6,000,000 people in the UK are employed in occupations that are likely to radically change or disappear entirely by 2030 due to technological progress and changing demographics. However, the adoption and use of AI will generate opportunities for the creation of new innovative jobs. 
• Humans will work alongside tech: AI will not be able to replace human judgement and it is the responsibility of humans to decide how to teach it, deploy it and acquire the skills they need to thrive in the workplace of the future. 
• Risks of algorithmic bias: while the risk of biases in AI are not new, generative AI’s ready accessibility to public data may magnify the risk. Maintaining trust in AI development will be essential and regulation will play a key role. 
• AI can enhance DE&I: deploying AI in recruitment can mitigate biases in traditional decision-making and increase the pool of applicants. 
• The metaverse presents opportunities: building the metaverse gives us the chance to better reflect our humanity and remove societal biases. 

In the fifth episode of our “In Conversation with…” podcast series for 2023, Lucy Lewis, Partner at Lewis Silkin LLP speaks to Joe Ryle, Director at the 4 Day Week Campaign.

“All these long working hours that we put in don’t really produce very good results but produce a lot of burnout, a lot of stress, a lot of overwork, a lot of unhappiness and, not only is that no way to live, it’s also no way to run an economy.”

The UK’s four-day week trial has been hailed as a breakthrough moment for the move towards a four-day work week. Joe and Lucy explore what this means for employers and the future of work. They consider key learnings from the trial and address the most common concerns held by employers when considering moving to a four-day week. They also reflect on the important role government has to play in driving an economy-wide transition, and the potential for lasting legal and societal change.  

Key takeaways from the conversation: 

• The UK’s four-day week trial was a success: the vast majority of companies (almost 95%) have decided to continue with a four-day week following the end of the trial. 
• Introducing the four-day week benefits employers as well as employees: companies adopting the four-day week can benefit from higher employee retention, more motivated staff and increased revenues. 
• Employers should avoid top-down implementation of the four-day week: organisations that empower their staff and consult with them in advance are more likely to succeed.  
• The four-day week can drive wider cultural change: individuals can balance different aspects of their life, enabling men to take up a more equal share of caring responsibilities. 
• The government has a key role to play: an economy-wide transition to a four-day week will require industry leaders, business leaders and trade union leaders to work with the government, supported by the introduction of new legislation. 

In the fourth episode of our “In Conversation with…” podcast series for 2023, Lucy Lewis, Partner at Lewis Silkin LLP speaks to Nita Clarke OBE. Nita is the Director of the Involvement and Participation Association, a leading organisation delivering employee engagement, partnership and employee voice in the workplace.  

“People want respect and fairness and to be listened to, and to have their diverse needs thought about. That operates in workplaces now in a way I genuinely don’t think it did a generation ago”.

Nita and Lucy discuss the important role employee voice has to play in building organisational trust as well as the challenges and opportunities that the evolving landscape of collective and individual voice presents for employers. 

Key takeaways from the conversation: 

• Unions are not the only mechanism for employee voice: works councils, employee forums as well as individual employee voice all have an important role to play. Assimilating different forms of employee voice can be challenging but extremely beneficial for employers. 
• Employee voice must be informed: to get the most out of employee voice, employers must share strategic information with their workforce to empower them to engage in a more developed discussion. 
• Trust is key: to succeed, employers must trust their staff and treat them as serious stakeholders in their organisation. Building a culture of trust and listening to employees also protects organisations from reputational risk.
• Employee engagement can benefit society: effective engagement strategies could help to solve the UK’s productivity puzzle by increasing performance and productivity. 
• Management styles need to change: shifting generational attitudes and expectations at work mean that organisations taking a command and control management style will lose out.

In the third episode of our “In Conversation with...” podcast series for 2023, Lucy Lewis, Partner at Lewis Silkin LLP, speaks to Philip Ross, Founder and CEO of UnGroup and Cordless Group and Jeremy Myerson, Director of WORKTECH Academy. 

Jeremy and Philip recently co-authored the book ‘Unworking: The Reinvention of the Modern Office’ and, in this episode, they share their insights into the future of the office. Philip and Jeremy consider the habits and rituals we will need to ‘unlearn’ in order to reimagine the workplace of the future, with a particular focus on rethinking both learning and leadership, as well as how to make the workplace as inclusive as possible.     

Key takeaways from the conversation: 

• Leadership is being reimagined: Leadership will be less focussed on presenteeism and more focussed on outputs and purpose. Leaders must drive a sense of purpose and belonging, and organisations will need to rethink their physical spaces to align with this vision. 
• Space will no longer define status: While workspace does not dictate culture, it reinforces and supports it. Organisations are moving away from the idea of modern efficiency – rectangular spaces in box-like buildings – towards more democratic spaces, such as circular and curvilinear spaces. 
• Workplace experience is key: Companies need to take workplace experience seriously. Many are introducing workplace experience apps to enhance workplace experience and drive a sense of purpose and belonging. 
• Office design should support diversity and inclusion: A diverse workforce has diverse needs, and employees may work best in different conditions and environments. To be truly inclusive, the workplace of the future must be heterogeneous and provide employees with genuine choice and variety. 
• Organisations need to rethink learning: Hybrid working has resulted in a rapid shift away from the ‘eavesdropping’ model of learning, requiring companies to rethink their current practices and invest in new and emerging technologies.