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    Lonely Planet: Maureen & Tony Wheeler (2017)

    enJuly 09, 2018

    Podcast Summary

    • Serendipitous encounters and personal experiences can lead to business successUnexpected meetings and experiences can spark innovative business ideas, even for established companies like Lonely Planet or the NSA

      Chance encounters and personal experiences can lead to the creation of successful businesses. This was the case for Lonely Planet, which began when Tony and Maureen Wheeler met on a bench in London and started sharing travel stories. Similarly, the National Security Agency seeks exceptional individuals to join their team and contribute to innovative projects. For business travelers, using a card like the Delta Sky Miles Platinum Business American Express Card can help make work trips more enjoyable. Additionally, companies like NSA offer benefits such as flexible work schedules and professional development opportunities. The story of Lonely Planet serves as a reminder that the path to building a successful business can be unpredictable, but with determination and the right opportunities, great things can happen.

    • Unexpected journeys and lasting relationshipsConfidence and adaptability can lead to unexpected adventures and strong relationships. Even unconventional proposals and plans can lead to lasting memories and experiences.

      Confidence and adaptability can lead to unexpected adventures and lasting relationships. The speaker's first date with her husband, Tony, began with him getting lost but leading them on a journey that eventually led to marriage. Their proposal was unconventional, with Tony suggesting they get married to save tax. After getting married, they had planned to work in London, but a year into their marriage, they decided to embark on a year-long trip to Asia. They joined the hippie trail and traveled from London to Australia, camping and hitchhiking along the way. Despite the lack of resources and guidance, they managed to figure things out as they went along, relying on the kindness of locals and other travelers. The experience changed their lives and strengthened their bond.

    • An adventurous honeymoon journey around the worldWith minimal funds, Tony and Maureen traveled the world, facing challenges and using resourcefulness to persevere, ultimately starting a successful travel guidebook business

      Tony and Maureen's honeymoon journey around the world in the 1960s was an adventure filled with uncertainty, resourcefulness, and determination. They exchanged information with locals through old-fashioned communication and kept detailed records of their travels. With minimal funds, they hitchhiked, traveled by boat and bus, and even crewed a yacht to reach their destination. Despite facing challenges like a storm at sea and arriving in a desolate area of Australia, they persevered and eventually found work in Sydney. Their experience laid the foundation for their future venture – creating travel guidebooks. Tony came up with the idea, and Maureen executed it. Their journey, which started as a one-year honeymoon, turned into a three-year adventure that set the stage for their successful business.

    • From kitchen table to successful businessStarting from humble beginnings, Maureen and Tony transformed their travel experiences into a successful business by self-publishing their guidebook and gaining recognition through media exposure

      Maureen and Tony's travel experiences sparked great interest among people they met, leading them to write and self-publish their first guidebook, "Across Asia on the Cheap," on their kitchen table. Starting from humble beginnings, they printed and bound the books themselves, eventually selling them to a local bookshop. Their first major break came when they were interviewed on television, and their guidebook gained more recognition. Despite their unassuming appearance, they were the ones behind the popular Lonely Planet publishing house, which began with a simple title for their first book, inspired by a night of red wine. The couple's determination and hard work transformed their travel experiences into a successful business.

    • From struggling beginnings to global brand: The story of Lonely PlanetSuccess requires determination, teamwork, and a lot of grit, even when starting from humble beginnings.

      The success of Lonely Planet, the travel guidebook company, didn't come overnight. Founders Tony and Maureen Wheeler initially started the company with the intention of making some money from their travels. However, their first book barely covered the cost of printing. It wasn't until they saw the potential in Southeast Asia, which was then seen as a war-torn region, that they decided to create a comprehensive guidebook on the area. Their business grew slowly, like a snowball rolling downhill, as they kept pushing it and eventually gained momentum. The company's name, Lonely Planet, was inspired by a Joe Cocker song, and the founders' determination and teamwork were crucial in turning their small business into a global brand. The story of Lonely Planet serves as a reminder that success doesn't happen overnight and requires a lot of grit, determination, and teamwork. Atlassian, the company sponsoring this episode of How I Built This, shares this philosophy, using AI to help teams collaborate and accomplish what would otherwise be impossible alone.

    • Continuous learning and building a strong company cultureLearn from the best through Masterclass and create a growth-oriented company culture with Insparity.

      Continuous learning and building a strong company culture are key to personal growth and business success. Masterclass offers an opportunity to learn from the best in various fields, making improvement a reality. Meanwhile, Insparity helps create a company culture that fuels growth by aligning it with business goals. Tony and Maureen's Lonely Planet story demonstrates the power of seizing opportunities and perseverance. Starting from selling a thousand copies in a single bookshop, they grew their business into a global brand without external funding. Their journey serves as a reminder that even small beginnings can lead to significant achievements.

    • Exploring new places despite challengesLonely Planet's success is rooted in the founders' dedication and passion for travel, even during difficult circumstances, which led to the creation of innovative and comprehensive guidebooks.

      The success of Lonely Planet, a travel guidebook company, can be attributed to their dedication and passion for exploring new places, even during challenging circumstances. This was evident when the founders, Tony and Maureen Wheeler, traveled around India while Maureen was pregnant, collecting information for their first extensive guidebook. Their hard work paid off when the book sold over 100,000 copies, leading to the expansion of their business and the publication of guides for other regions. Despite facing financial struggles in the late 1990s and early 2000s, they continued to innovate and adapt, eventually establishing a strong presence in the market. Their commitment to their craft and their customers' needs ultimately led to Lonely Planet's success as a global brand.

    • Business success brings rewards and challengesBuilding a business can lead to personal sacrifices, tough decisions, and tension, but keeping personal issues out of the office is crucial for success

      Building a business, even one as successful as Lonely Planet, comes with significant challenges and personal sacrifices. Maureen and Tony, despite their incredible partnership, faced the possibility of business collapse and had to make tough decisions, including letting people go and selling the company. These experiences brought them both sadness and relief, and they acknowledged that business could both bring people together and tear them apart. Throughout their nearly 50-year marriage, they experienced tension and crises, but learned that keeping personal issues out of the office was crucial. Ultimately, their experiences demonstrate that while business success can bring great rewards, it also comes with significant challenges that must be faced head-on.

    • The combination of talent, hard work, and luck in business successA successful business often results from a unique blend of a visionary founder's creativity, a practical partner's management skills, and a fortunate timing.

      Success in business often requires a combination of skill, hard work, and luck. The founders of Lonely Planet, Tony and Maureen Wheeler, exemplify this. They came up with a brilliant idea at a lucky time, but their success wouldn't have been possible without their unique skill sets. Tony was a visionary and dreamer, while Maureen was more practical and good at managing day-to-day operations. Their complementary strengths allowed them to build a successful company that was valued at a quarter of a billion dollars. So, whether you're starting a business or working on a project, remember that a combination of talent, hard work, and a bit of luck can lead to great things.

    • Creating an apartment app to solve noise disturbancesAn innovative solution to a persistent problem can lead to improved communication, better relationships between neighbors, and even a successful business.

      When faced with a persistent problem, such as noise disturbances in an apartment building, innovative solutions can be developed to improve communication and resolve issues. Melanie Cologne and her husband, Luis, were unable to find a solution to their neighbor's loud movie disturbances, so they created AppApp, an apartment app that allows neighbors to anonymously and confidentially report disturbances to each other. The app has been successful in improving communication between residents and property management, and Melanie and Luis are expanding to new markets and working full-time on the business. This story highlights the importance of finding creative solutions to everyday problems and the potential for turning those solutions into successful businesses.

    • Unique Experiences from Amica and The Cat in the HatcastAmica offers personalized insurance policies and empathetic customer service, while The Cat in the Hatcast provides a fun and engaging podcast experience for families with beloved Dr. Seuss characters.

      Amica and The Cat in the Hatcast offer unique experiences rooted in empathy and entertainment, respectively. Amica's customer-focused approach is evident through their personalized insurance policies and commitment to being there for their clients. Meanwhile, The Cat in the Hatcast provides a fun and engaging podcast experience for families, filled with music, wordplay, and adventures with beloved Dr. Seuss characters. Amica's representatives prioritize customer satisfaction, ensuring that policies are tailored to individual needs. Their mutual status means that they operate solely for the benefit of their clients. This personal touch is reflected in their tagline, "Empathy is our best policy." On the other hand, The Cat in the Hatcast offers a delightful escape for families. The podcast, hosted by the Cat in the Hat and other Dr. Seuss characters, promises new adventures each week. While Fish initially aims for a quiet and polite podcast, the Cat in the Hat has other plans, resulting in a lively and entertaining experience. Listeners can enjoy The Cat in the Hatcast early and ad-free by subscribing to Wondery Plus. This subscription service also offers access to other exclusive content. So, whether you're looking for personalized insurance or a family-friendly podcast, Amica and The Cat in the Hatcast deliver unique experiences that cater to their audiences' needs.

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