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    Low-Burn | Scaling Your Startup S2 E8 with Neyborly’s Ben Seidl & Xendoo’s Lil Roberts | E1224

    en-usJune 03, 2021

    Podcast Summary

    • Managing Finances in Uncertain Times: A Roundtable DiscussionUnderstand and control your burn rate to extend your runway. Prioritize financial management and hygiene for long-term success.

      Effective financial management is crucial for startups, especially during times of uncertainty. Ben Sidel, CEO of Neighborly, shared his experience of managing burn rate during the pandemic and how it saved his company. He emphasized the importance of understanding and controlling your burn rate to extend your runway. Little Rob, founder and CEO of Zendu, discussed the importance of maintaining the financial health of your company and encouraged founders to take an active role in managing their finances. The roundtable discussion emphasized that managing financials is as important as managing other aspects of a business and it's the founder's responsibility. So, startups should prioritize financial management and hygiene to ensure long-term success.

    • Determining the Right Burn Rate for Your StartupPlan for about 24 months with a buffer for fundraising, or use a burn multiple framework to understand net burn and net new ARR for software-based startups.

      There isn't a definitive answer to what the right burn rate is for a company, as it depends on various factors such as growth needs, the attractiveness of the investment opportunity, the type of business being built, and the durability of investments. Understanding the cost profile and the nature of expenditures is crucial in determining the appropriate burn rate. A good rule of thumb is to plan for about 24 months with a four to six month buffer for fundraising. However, this is just a guideline and should be adjusted based on the specific circumstances of the company. For a more quantitative approach, consider using a burn multiple framework, which divides net burn by net new ARR. This framework, as proposed by investor David Sachs, can provide a clearer understanding of what to expect for software-based startups. Ultimately, it's essential to consider all these factors and make informed decisions based on the unique situation of your business.

    • Managing Burn Rate for Software-to-Service StartupsSet growth goals, determine costs, maintain a rainy day fund, and regularly review finances to manage burn rate effectively. Upgrade to comprehensive systems like NetSuite for improved control over finances, HR, inventory, and productivity.

      Understanding and managing your burn rate is crucial for the success of your software-to-service startup. A healthy burn rate is around 1-3 times your monthly burn multiple. Outdated software can hinder your business growth, so consider upgrading to a comprehensive system like NetSuite for improved productivity and control over finances, HR, inventory, and more. As a founder or CEO, it's essential to be engaged and proactive in managing your finances. Set growth goals, determine the cost to achieve them, and maintain a rainy day fund for unexpected expenses. Regularly review your financial situation and adjust accordingly. Remember, your cash balances are all part of the same pot, but having a separate savings account can help manage your cash more effectively.

    • Managing and Understanding Your Company's Burn RateCEOs and startup founders should engage in monthly reconciliation, review statements, and use fintech tools to manage and understand their company's burn rate, enabling quick adjustments to changing financial needs.

      For startup founders and CEOs, actively managing and understanding your company's burn rate is crucial for the financial health and growth of your business. This involves being engaged in the monthly reconciliation and bookkeeping processes, reviewing bank and credit card statements, and utilizing fintech tools to help control team spending and gain higher visibility into company spending. Quickly adjusting to changes in your business is essential, as your company's financial needs can shift rapidly. When facing financial challenges, it's important to triage expenses and eliminate non-essential items immediately. These actions can help save your business during difficult times and set it up for success in the long run.

    • Prioritizing Expenses and Communicating with Creditors During Financial ChallengesDuring economic downturns, prioritize expenses, negotiate with creditors for relief, scrutinize every dollar spent, and implement a frugal culture for cost savings and growth opportunities.

      During economic downturns or when facing financial challenges, it's crucial for businesses to prioritize their expenses and focus on their must-haves. Agreeing on these priorities with the team and negotiating with creditors can lead to significant cost savings. Transparency and proactive communication with creditors can result in relief and flexibility during difficult financial times. Additionally, scrutinizing every dollar spent and comparing the leaner business to the prior version can lead to increased profitability and creativity. Burn rate is a critical factor to pay close attention to, as funding disappears faster than expected. Implementing a frugal culture in the company, from the top down, can help turn the business around and create opportunities for growth.

    • Focus on building the best business with current funds as if they're the lastCEO Ben Fischman and Lil Roberts stressed the importance of financial self-reliance and effective management for startups, including choosing the right entity structure and maintaining financial health

      Startups should not rely on the assumption that their current investors or future investments will always be available to them. Ben Fischman, the CEO of DTC Decoded, emphasized the importance of treating the current funds as the last funds, focusing on building the best business with the resources at hand. Lil Roberts, the CEO of Zendu, added to this by discussing the importance of financial health while scaling a startup. She outlined six steps to healthy financials, starting with the right structure, which includes choosing the appropriate entity type for legal protection. Both speakers emphasized the importance of self-reliance and effective financial management in the unpredictable world of startups.

    • Choosing the right tax structure and business model for your startupProperly accounting for business models and tax structures is crucial for maximizing savings and avoiding unnecessary costs. LLCs with S-corp or C-corp taxation, SaaS companies using accrual method, physical product businesses managing inventory, and marketplaces recognizing revenue as commission or rake all require careful consideration.

      Choosing the wrong tax structure and business model for your startup can lead to significant financial losses. When starting out, an LLC with taxed as an S-corp or C-corp may be suitable for tax savings and legal protection, but institutional investors may require a C-corp structure for added legal protections and investor rights. Regarding business models, SaaS companies should recognize deferred revenue using the accrual method, while physical product businesses must account for inventory as an asset and potential taxation. Marketplaces require recognizing revenue as a commission or rake, and understanding the role of the platform in the transaction. Proper accounting for these business models and tax structures is crucial for maximizing savings and avoiding unnecessary costs.

    • Effective financial management for e-commerce businessesUnderstand unique challenges, choose appropriate accounting methods, and stay involved in finances to save money and navigate complexities for e-commerce businesses.

      Accurately representing your business revenue and expenses is crucial for effective financial management. This is particularly important for e-commerce businesses, which have unique challenges such as cash flow issues due to large upfront costs and sales tax collection responsibilities. Additionally, e-commerce startups may need to invest in additional tech stack expenses for detailed visibility and compliance. When it comes to accounting methods, understanding the complexities of your business model and timing of revenue recognition can help determine whether accrual or modified accrual accounting is the best fit. Founders are encouraged to stay involved in their finances to save money and navigate these complexities.

    • Understanding Cash vs Accrual Accounting and Intellectual Property ProtectionAccrual accounting offers a more accurate financial representation but requires more resources, while cash accounting records transactions when cash is exchanged. Protect intellectual property through trademark registration using tools like Brainbase File, and regularly review monthly financials for informed decision making and business performance tracking.

      Understanding the difference between cash and accrual accounting is crucial for any business, and the choice between the two depends on the size and complexity of the business. Cash accounting records financial transactions when cash is exchanged, while accrual accounting records transactions when they occur, regardless of cash flow. Accrual accounting provides a more accurate representation of a business's financial position, but it requires more time and resources. Businesses with larger revenues and more complex operations may be required by law to use accrual accounting. Another important takeaway is the need to protect intellectual property through trademark registration. Tools like Brainbase File offer a simple and cost-effective solution for individuals and businesses to file trademarks and secure their IP. Lastly, it's essential for entrepreneurs and business owners to have a clear understanding of their monthly financials to make informed decisions and keep track of their business's performance. Monthly financials provide a snapshot of a business's financial situation, allowing for better financial planning and forecasting.

    • Monitoring Monthly Financials for Business SuccessRegularly review monthly financial statements for insights, plan for future expenses and revenue with budgeting and forecasting, save time and resources by outsourcing financial management, streamline processes with cloud-based tools, and invest in a strong financial team for efficiency and accuracy.

      Monitoring your monthly financials is crucial for the success and growth of your business. Monthly financial statements, including profit and loss, balance sheet, and cash flow reports, provide valuable insights into your business's financial health and profitability. These reports help you understand your revenue and expenses, identify trends, and make informed decisions about adjusting your business strategy. Budgeting and forecasting are also essential components of financial management. Budgets help you plan for future expenses and revenue, while forecasting allows you to make educated assumptions about future performance based on historical data. Outsourcing your bookkeeping, payroll, and financial management to experts can save you time and resources, allowing you to focus on growing your business. Using cloud-based tools and services can help streamline your financial processes and provide real-time access to your financial data. Investing in a strong financial team, including a bookkeeper, payroll provider, CPA, and CFO, can help ensure that your financial processes are efficient, accurate, and compliant with regulations. Regularly reviewing your financial statements and working with your financial team can help you stay on track, make informed decisions, and ultimately, achieve your business goals.

    • The Importance of a Strong Financial Team During Uncertain TimesHaving a CPA for tax planning, compliance, and reporting, and a CFO for budgeting, forecasting, and optimizing financial performance, is crucial for businesses, especially during uncertain times.

      Having a strong financial team, specifically a CPA and a CFO, is essential for any business, especially during uncertain times. A CPA focuses on tax planning, compliance, and reporting, ensuring business operations align with IRS regulations and investor expectations. They help navigate complex tax requirements and state filings. In contrast, a CFO looks forward, focusing on budgeting, forecasting, and adjusting expenses to optimize financial performance. Bringing in a CFO during a significant funding round can help tighten expenses and prepare for future reporting. Through the pandemic, maintaining control of financials and understanding their patterns was crucial for business survival and growth.

    • Navigating Financial Difficulties in Commercial Real EstateStay involved in financial details, believe in industry's potential shift, and be willing to make tough decisions for business success

      Even during the most challenging times, maintaining a clear vision and personal commitment can help businesses not only survive but thrive. The speaker shared his experience of navigating through financial difficulties and the closure of similar businesses in the commercial real estate industry during the pandemic. He emphasized the importance of staying involved in the financial details and being intimately familiar with the business's expenses. Despite the setbacks, he believed in the potential of the industry's shift towards flexibility and tech-enabled experiences, which kept him committed to the business. The pandemic acted as a "slingshot," setting businesses back but ultimately leading to massive gains as demand for flexible commercial spaces increased. Founders should be willing to get divorced from their comfort zones and make tough decisions to ensure their companies' success.

    • Ensuring a 2-year runway for startups during fundraisingAim for a 24-month runway, consider a line of credit, avoid expensive revenue-based loans, and seek affordable financing options to boost chances of success during fundraising

      Startups should aim for having a runway of at least 24 months to ensure survival, especially when seeking a series A raise. Having a line of credit in place can strengthen a company's position during fundraising. However, be cautious of expensive revenue-based loans, which can carry high interest rates and potentially hinder a startup's growth. The old factoring model for businesses should be avoided due to its high costs. Startups should focus on finding more affordable financing options to sustain their operations and maximize their chances of success.

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    (9:44) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at http://www.Squarespace.com/TWIST

    (25:50) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

    (39:41 ) Mercury - Join 200K startups who use Mercury to operate at their best at http://www.mercury.com

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 17, 2024

    Lessons in Unreasonable Hospitality with Will Guidara | E1966

    Lessons in Unreasonable Hospitality with Will Guidara | E1966

    This Week in Startups is brought to you by…

    Oracle - Oracle Cloud Infrastructure, or OCI, is a single platform for your infrastructure, database, application development, and AI needs. Take a free test drive of OCI at https://www.oracle.com/twist.

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    *

    Todays show:

    Will Guidara joins Jason to discuss the book Unreasonable Hospitality and how it relates to all businesses including startups (3:44), Will’s annual “The Welcome Conference” in NY (14:32), how the show The Bear lifted Will’s ‘NY street hotdog’ story and made it their own - which then led to his involvement with future seasons (36:19), and more!

    *

    Timestamps:

    (0:00) Will Guidara of Unreasonable Hospitality joins Jason.

    (3:44) Important premises from the book Unreasonable Hospitality and how it relates to all businesses including startups.

    (6:26) Will explains how it felt to see parts from his book appear on the hit show The Bear.

    (8:13) Iconic examples of hospitality and how it can turn customers into advocates for your brand.

    (10:04) Oracle - Take a free test drive of OCI at https://www.oracle.com/twist.

    (11:08) Powerful examples of going above and beyond for your customer.

    (14:32) Will’s annual “The Welcome Conference” in NY.

    (20:57) DevSquad - Get an entire product team for the cost of one US developer plus 10% off at http://www.devsquad.com/twist

    (22:13) Jason shares an anecdote of how he helps others.

    (24:17) Will and Jason riff on interesting examples of unreasonable hospitality, including one that should exist for airplane passengers.

    (30:44) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

    (32:12) A perspective shift that changes the value of call centers.

    (36:03) How the show The Bear lifted Will’s ‘NY street hotdog’ story and made it their own - leading to his involvement for future seasons.

    (40:21) Will feels that The Bear was able to craft and articulate his message spot on in one of their best episodes.

    (42:22) How to gain from the addictive personality traits in the restaurant business.

    (51:15) The “Chicken for Two” at the NoMad hotel.

    (53:31) Breaking down the state of tipping culture and how its removal from Eleven Madison Park was highly successful.

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Check out Unreasonable Hospitality: https://www.unreasonablehospitality.com/

    Sign up for Will’s newsletter: https://www.unreasonablehospitality.com/newsletter

    Check out “The Welcome Conference”: https://www.thewelcomeconference.com/

    Check out Will’s hospitality agency “Thank You”: https://www.thankyou.nyc/

    *

    Follow Will:

    X: https://x.com/wguidara

    LinkedIn: https://www.linkedin.com/in/willguidara/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (10:04) Oracle - Take a free test drive of OCI at https://www.oracle.com/twist.

    (20:57) DevSquad - Get an entire product team for the cost of one US developer plus 10% off at http://www.devsquad.com/twist

    (30:44) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 14, 2024

    Inflation cools, how Waymo handled a crash, and the next startups to go public | E1965

    Inflation cools, how Waymo handled a crash, and the next startups to go public | E1965

    This Week in Startups is brought to you by…

    Eight Sleep. Good sleep is the ultimate game changer. The newest generation of the pod, the Pod 4 ultra has arrived. Head to https://www.eightsleep.com/twist and use code TWIST to get $350 off the Pod 4 Ultra.

    Zendesk. The best customer experiences are built with Zendesk. Qualifying startups can join their Startup program and get Zendesk products free, for six months! Visit http://www.zendesk.com/twist today to get started.

    CLA. Innovation takes balance. CLA's CPAs, consultants, and wealth advisors can help you get from startup to where you want to end up. Get started now at ⁠https://www.claconnect.com/tech

    *

    Todays show:

    Alex Wilhelm joins Jason to discuss Waymo crash implications (3:53), Apple's AI announcements post-WWDC (17:17), inflation cooldown (27:21), and more!

    *

    Timestamps:

    (0:00) Jason and Alex kick off the show

    (3:53) How Waymo handled a crash and self-driving car standards

    (8:08) Eight Sleep - Head to https://www.eightsleep.com/twist and use code TWIST to get $350 off the Pod 4 Ultra.

    (10:04) Car safety technology

    (17:17) Apple's AI announcements and stock impact

    (25:41) Zendesk - Get six months free at

    http://www.zendesk.com/twist

    (27:21) Inflation update: Recent CPI data and its implications

    (33:34) High interest rate environment and venture capital

    (40:48) CLA - Get started with CLA's CPAs, consultants, and wealth advisors now at ⁠https://claconnect.com/tech

    (42:12) 10 companies most likely to IPO

    *

    Subscribe to the TWiST newsletter: https://www.ticker.thisweekinstartups.com

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Mentioned on the show:

    https://www.reddit.com/r/SelfDrivingCars/comments/1cxo27o/waymo_car_crashes_into_pole/

    https://www.theverge.com/2024/6/12/24175489/waymo-recall-telephone-poll-crash-phoenix-software-map

    https://techcrunch.com/2024/02/13/waymo-recall-crash-software-self-driving-cars/

    https://techcrunch.com/2024/06/12/waymo-second-robotaxi-recall-autonomous-vehicle/

    https://www.cnbc.com/quotes/AAPL?qsearchterm=aapl

    https://www.bls.gov/news.release/cpi.nr0.htm

    https://x.com/ashugarg/status/1800658425040253309

    https://www.cnbc.com/quotes/US2Y

    https://www.wsj.com/livecoverage/fed-meeting-fomc-interest-rate-decision-cpi-inflation-june-2024/card/traders-firmly-expect-a-rate-cut-in-september-q8qGgjh8jorUx56RBpK8

    https://kalshi.com/markets/ratecutcount/number-of-rate-cuts#ratecutcount-24dec31

    https://www.cnbc.com/2024/06/12/fed-meeting-today-on-interest-rate.html

    https://www.crunchbase.com/organization/databricks

    https://www.crunchbase.com/organization/gusto

    https://archive.is/fGJav#selection-2217.0-2226.0

    https://www.crunchbase.com/organization/shein-b79e

    https://www.sec.gov/cgi-bin/browse-edgar?action=getcompany&CIK=0001514587&owner=exclude&count=40&hidefilings=0

    https://www.crunchbase.com/organization/turo

    *

    Follow Alex:

    X: https://x.com/alex

    LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (8:08) Eight Sleep - Head to https://www.eightsleep.com/twist and use code TWIST to get $350 off the Pod 4 Ultra.

    (25:41) Zendesk - Get six months free at http://www.zendesk.com/twist

    (40:48) CLA - Get started with CLA's CPAs, consultants, and wealth advisors now at ⁠https://claconnect.com/tech

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 12, 2024

    Apple’s WWDC 2024: Reactions, Highlights & Breakdowns with Jason and Alex | E1964

    Apple’s WWDC 2024: Reactions, Highlights & Breakdowns with Jason and Alex | E1964

    This Week in Startups is brought to you by…

    Squarespace. Turn your idea into a new website! Go to http://www.Squarespace.com/TWIST for a free trial. When you’re ready to launch, use offer code TWIST to save 10% off your first purchase of a website or domain.

    LinkedIn Jobs. A business is only as strong as its people, and every hire matters. Go to https://www.linkedin.com/twist to post your first job for free. Terms and conditions apply.

    The Equinix Startup program offers a hybrid infrastructure solution for startups, including up to $100K in credits and personalized consultations and guidance from the Equinix team. Go to https://www.equinixstartups.com to apply today.

    *

    Timestamps:

    (0:00) Jason and Alex kick off the show

    (1:50) Jumping into the keynote from Apple and whether or not it impressed.

    (5:24) “Apple Intelligence” has landed!

    (8:32) Reactions to the new Siri.

    (10:00) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at http://www.Squarespace.com/TWIST

    (12:42) The importance of Apple’s addition of “on-screen awareness”.

    (16:30) Breakdown of Apple’s use of data with their AI.

    (19:48) LinkedIn Jobs - Post your first job for free at https://www.linkedin.com/twist

    (23:53) ChatGPT’s integration with Siri.

    (26:32) Unpacking the “free” use of ChatGPT with Apple products.

    (30:01) Equinix - Join the Equinix Startup Program for up to $100K in credits and much more at https://deploy.equinix.com/startups

    (31:07) Discussing the relationships between OpenAI and Microsoft and now Apple.

    (34:44) More “ooohs” and “ahhhs” from Apple’s new Image Playground.

    (40:25) Jason breaks down other key announcements from WWDC 2024 including a password manager and Apple TV’s new “Insights”.

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Links:

    Watch Apple’s WWDC 2024 Keynote: https://developer.apple.com/videos/play/wwdc2024/101/

    Article on Fearless Fund: https://www.bloomberg.com/opinion/articles/2024-06-06/the-fearless-fund-should-keep-fighting-racism-in-venture-capital

    *

    Follow Alex:

    X: https://x.com/alex

    LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (10:00) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at http://www.Squarespace.com/TWIST

    (19:48) LinkedIn Jobs - Post your first job for free at https://www.linkedin.com/twist

    (30:01) Equinix - Join the Equinix Startup Program for up to $100K in credits and much more at https://deploy.equinix.com/startups

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 11, 2024

    The state of seed, the first TWIST500 startups, and the impact of anonymous apps on society | E1963

    The state of seed, the first TWIST500 startups, and the impact of anonymous apps on society | E1963

    This Week in Startups is brought to you by…

    Attio. A radically new CRM for the next era of companies. Head to https://attio.com/twist to get 15% off for your first year.

    OpenPhone. Create business phone numbers for you and your team that work through an app on your smartphone or desktop. TWiST listeners can get an extra 20% off any plan for your first 6 months at https://www.openphone.com/twist⁠

    .Tech Domains - Don’t miss our “Jam with JCal” contest! To apply and get more details go to https://www.jamwithjcal.tech brought to you by .tech domains.

    *

    Todays show:

    Alex Wilhelm joins Jason to discuss concerns about the app "Fizz" (12:24), the state of seed (31:35), the first TWIST500 startups (58:58), and more!

    *

    Timestamps:

    (0:00) Jason and Alex kick off the show

    (11:15) Attio - Head to https://attio.com/twist⁠ to get 15% off for your first year.

    (12:24) Concerns about the app "Fizz" and the use of anonymity in social media apps

    (19:14) The impact of anonymous apps on society, parenting concerns, and the responsibility of investors in harmful tech startups

    (23:16) The case for banning smartphones in schools

    (30:19) OpenPhone - Get 20% off your first six months at https://www.openphone.com/twist⁠

    (31:35) The state of seed

    (35:33) Impact of AI on startup efficiency

    (38:17) .Tech Domains - Apply for the “Jam with JCal” contest today at https://www.jamwithjcal.tech

    (39:45) The variety of seed deals

    (45:13) How to leave and join a rival company legally

    (58:58) The first TWIST500 startups

    (1:05:48) Impact of AI on journalism and media companies

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Mentioned on the show:

    https://www.wsj.com/tech/personal-tech/fizz-is-the-latest-campus-gossip-app-it-took-two-days-to-shake-up-one-high-school-1d59ffd4

    https://www.businessinsider.com/gen-z-fizz-app-anonymous-messaging-cyber-bullying-vermont-2024-6

    https://techcrunch.com/2023/08/10/insiders-bet-more-on-fizz-a-social-network-that-has-now-bubbled-up-at-80-college-campuses/

    https://x.com/JonHaidt/status/1799525595509850522

    https://techcrunch.com/2017/04/28/yik-yak-shuts-down-after-square-paid-1-million-for-its-engineers/

    https://x.com/Jason/status/1799868195899376014/photo/1

    https://techcrunch.com/2024/06/07/y-combinator-yc-startups-tiny-seed-rounds-vc-investors-not-interested/

    https://x.com/dhh/status/1799427898652389827

    https://ticker.thisweekinstartups.com/

    https://www.forbes.com/sites/sarahemerson/2024/06/07/buzzy-ai-search-engine-perplexity-is-directly-ripping-off-content-from-news-outlets/

    https://techcrunch.com/2022/06/24/zendesk-drama-concludes-with-10-2-billion-private-equity-acquisition

    *

    Follow Alex:

    X: https://x.com/alex

    LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (11:15) Attio - Head to https://attio.com/twist⁠ to get 15% off for your first year.

    (30:19) OpenPhone - Get 20% off your first six months at https://www.openphone.com/twist

    (38:17) .Tech Domains - Apply for the “Jam with JCal” contest today at https://www.jamwithjcal.tech

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 11, 2024

    Great Builders & Success First with Intercom’s Eoghan McCabe | E1962

    Great Builders & Success First with Intercom’s Eoghan McCabe | E1962

    This Week in Startups is brought to you by…

    LinkedIn Ads - To redeem a $100 LinkedIn ad credit and launch your first campaign, go to http://www.linkedin.com/thisweekinstartups

    .Tech Domains - Don’t miss our “Jam with JCal” contest! To apply and get more details go to https://www.jamwithjcal.tech brought to you by .tech domains.

    Northwest Registered Agent - Northwest Registered Agent will form your business quickly and easily. In just 10 clicks and 10 minutes, set up your entire business identity—name, address, mail service, phone, email, website, and domain. For just $39 plus state fees, Northwest will handle your complete business identity. Visit https://www.northwestregisteredagent.com/twist today.

    *

    Todays show:

    Intercom’s Eoghan McCabe joins Jason to discuss: the state of the business at Intercom and his return as CEO (8:33), the future of customer service with AI (24:28), what makes a great manager (59:36), and more!

    *

    Timestamps:

    (0:00) Intercom’s Eoghan McCabe joins Jason. (1:50) Family history of the two McCabe’s: Jason and Eoghan. (5:49) The kindness and dedication of Intercom’s co-founder Des Traynor. (8:33) What Intercom is, the state of the business and Eoghan’s return as CEO. (10:41) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups (12:37) Looking at overlap and adjacencies when you are building SaaS products. (16:36) The brilliance of the pre-seed pricing model, and is it broken? (19:47) .Tech Domains - Apply for the “Jam with JCal” contest today at https://www.jamwithjcal.tech (22:16) What is next for companies with. SaaS-based pricing. (24:28) The future of customer service and AI. (30:30) Northwest Registered Agent - For just $39 plus state fees, Northwest will handle your complete business identity. Visit https://www.northwestregisteredagent.com/twist today. (36:09) Expectations from AI one year from now. (45:23) Breaking down the negative press and social reaction to the Humane Pin. (52:34) What the world will look like as conversational AI develops. (59:36) What makes a great manager and the “return of the king” at Intercom.

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Check out Intercom: https://www.intercom.com/

    *

    Follow Eoghan:

    X: https://x.com/eoghan

    LinkedIn: https://www.linkedin.com/in/eoghanmccabe/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (10:41) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

    (19:47) .Tech Domains - Apply for the “Jam with JCal” contest today at https://www.jamwithjcal.tech

    (30:30) Northwest Registered Agent - For just $39 plus state fees, Northwest will handle your complete business identity. Visit https://www.northwestregisteredagent.com/twist today.

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 08, 2024

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