Microsoft Copilot Forecast, Fairly Trained, Google ASPIRE | The AI Moment – Episode 12

In this episode of Enterprising Insights, The Futurum Group’s Enterprise Applications Research Director Keith Kirkpatrick speaks with Kathryn Murphy, Senior VP Product & Design at Twilio, who will discuss customer experience, and in particular, the importance of personalization. The two will also cover the state of artificial intelligence, and how it can best be leveraged not just for personalization, but for smoothing out the customer journey and, in some cases, the employee journey as well.

In this episode of Enterprising Insights, The Futurum Group’s Enterprise Applications Research Director Keith Kirkpatrick discusses the benefits and challenges of using text-to-image tools powered by generative AI in an enterprise setting. He delves into the various tools that are available, the need for strong guardrails to protect against misuse, toxicity, and bias, and the challenge of making sure that models and guardrails reflect the real world. Kirkpatrick will also highlight a few notable news items from the enterprise application space, and, as always, will close the show with the Rant or Rave segment.  

In this episode of Infrastructure Matters, hosts Camberley Bates, Steven Dickens and Krista Macomber review the news coming out of Mobile World Congress, Cohesity Gaia and trending from recent earnings releases. 

Key topics include:

• A review of the Mobile World Congress in Barcelona covering teleco and broad technology trends such as 5G, edge computing, and private 5G networking.

• Industry leaders such as HPE and Lenovo and a shift towards open-source processes in the network core, with vendors providing server infrastructure and software stacks for edge and private network deployments.

• What is happening with private 5G networks in terms of security concerns and opportunities reflecting on the T-Mobile reporting and other offerings.

• Cohesity's new AI assistant, Gaia, and its potential to enhance data management and analysis capabilities within secondary data infrastructures.

• What we learn from the financial earnings releases from companies like HPE, NetApp, Dell, and Elastic and the growth of AI-optimized technology plus shifts towards consumption models.

On this episode of the Futurum Tech Webcast, The Futurum Group’s Craig Durr talks with Brad Hintze, EVP of Marketing at Crestron, about the evolution of workplace collaboration, focusing on the integration of multi-camera solutions in high-impact rooms to enhance communication and remote participation.

Their discussion covers:

• The shift from 'hybrid work' to what is now considered 'modern work' and its encompassing definition that spans enterprises, education, and government institutions.

• The critical importance of audio and video quality in meetings, where 80% include a virtual participant, highlighting the need for technology that facilitates clear and engaging remote collaboration.

• The challenges and solutions for outfitting various high-impact spaces, factoring in room architecture, meeting types, and the strategic placement of technology to ensure inclusivity.

• Crestron’s multi-camera solutions, such as Automate VX, which cater to a spectrum of meeting scenarios, from one-touch experiences to those requiring high-impact, dynamic presentations.

As mentioned in this webcast, you can read more about the research behind this discussion and the Crestron multi-camera options in the Research Brief titled, “Revolutionizing Conference Spaces: Embracing Multi-Camera Solutions for High-Impact Spaces.” 

You can hear more on this and other relevant hybrid work topics at Crestron’s Modern Work Summit taking place March 19th, in Orlando, FL.

In this episode of Enterprising Insights, The Futurum Group’s Enterprise Applications Research Director, Keith Kirkpatrick, discusses how enterprise software can be leveraged to balance product demand against CX, using the current challenges in the airline space around carry-on baggage. He delves into the challenge of balancing a wide range of customer preferences and behaviors around a single product or service, and discusses how CX software and systems can be used to address these challenges while improving the CX for customers and maintaining revenue streams. He then closes the show with the “Rant or Rave” segment.

On this episode of the Futurum Tech Webcast, I am joined by Juniper Networks’ CEO, Rami Rahim, for a conversation on the transformative power of AI-native networking and how Juniper is leading the charge in making every connection count.

Our discussion covers:

• The current state of Juniper Networks amidst its evolution and the expansion into AI-native networking.

• Insights into Juniper’s strategic direction, focusing on leveraging AI for networking and networking for AI.

• The impact of AI-native networking on customer experience and operational efficiency, with real-world success stories.

• A deep dive into Juniper’s AI-Native Networking Platform and its expected influence on the networking industry.

• The future of networking and AI’s role in shaping it, according to Juniper’s vision and recent innovations.

• Rami Rahim’s personal journey with Juniper and his perspective on the AI revolution.

• An exclusive look into the upcoming merger with HPE and the potential it holds for Juniper Networks.

Learn more about Juniper AI-Native Networking on the company's website.

In this episode of Infrastructure Matters, Camberley Bates, Steven Dickens, and Krista Macomber discuss recent developments in the tech industry, including Palo Alto's earnings revision, IBM's security report, Lenovo's earnings, and Hammerspace's new Hyperscale NAS release. They delve into the implications of these developments for cybersecurity, infrastructure, and AI.

Key points discussed include:

• Palo Alto Networks lowers earnings expectations, causing a stir in tech and financial markets. Stock value increased due to cybersecurity focus. Shifting towards a platform approach may lead to short-term pricing sacrifices but is a wise long-term move.

• The X-Force Threat Intelligence Report by IBM reveals cybersecurity trends, with a focus on cybercriminals exploiting user identity. Attacks on critical infrastructure are a concern, emphasizing the need to prioritize cybersecurity basics like patching and multifactor authentication. The report suggests that attacks on AI yield limited returns, indicating that AI in security is growing but not yet a primary target for cybercriminals.

• Lenovo reported a record PC market share and year-on-year growth, with 42% of revenue from non-PC sources. They have a strong presence in the cloud, collaborate with Digital Realty for AI in data centers, and released Hammerspace's Hyperscale NAS which addresses high-performance data storage in AI environments.

On this episode of the Futurum Tech Webcast, The Futurum Group’s Craig Durr talks with Joel Murray, Logitech's expert on advanced video conferencing solutions. They delve into the intricacies of Logitech's Rally portfolio, exploring how it addresses the pressing challenges IT departments face in managing complex conference room environments and maintaining high uptime.

Their discussion covers:

• Taking a strategic approach to achieving scalability and affordability in video conferencing solutions.

• The importance of user experience in technology adoption and the intelligent software solutions provided by Logitech.

• Logitech's commitment to sustainability and the impact on total cost of ownership.

• The integration of Logitech Sync and Select Services to streamline IT management and enhance user support.

In this episode of Enterprising Insights, The Futurum Group’s Enterprise Applications Research Director Keith Kirkpatrick will provide a preview of his Market Insight Report around field service applications, the mobile and frontline-service based applications used to further drive efficiency and better CX through both B2B and B2C customer interactions. Kirkpatrick will then close out the show with the “Rant or Rave” segment, where he picks one item in the market, and champions or criticizes it.

In this episode of Infrastructure Matters, host Krista Macomber, alongside her co-hosts Camberley Bates and Steve Dickens review Broadcom’s Analyst Event with the CEO of Broadcom Hock Tan and the VMware executive team. The crew reviewed the implications for Broadcom’s strategy and their expected R&D investments. Camberley discussed the latest in Dell’s Partner Program for fiscal year 2025 and where their APEX services are headed with the partners. Plus the Teradata progress with Vantage and implications of their earnings report.

Key points discussed include:

• Coverage on Broadcom’s hosted a virtual analyst meeting keynoted by Hock Tan, emphasizing strategic focus and investments

• VMware's partnership with Google on subscription licensing and portability aims to simplify and enhance offerings

• Dell’s partner programs and changes in business models for partners, particularly in the context of Dell's APEX partner program adjustments

• The importance of customer adoption, technology execution, and embracing AI in companies' strategies, specifically focusing on Teradata's transition to Vantage and the integration of AI into their analytics offerings

• Teradata’s pivot to the cloud with Vantage, boasting a 48% increase in cloud annual recurring revenue