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    Microsoft Surface Duo with Engadget's Cherlynn Low

    enSeptember 22, 2020

    Podcast Summary

    • Exploring new possibilities in business, travel, and technologyDeloitte helps businesses combine expertise and innovation to build solutions for the present and future. Viator offers a one-stop solution for travel experiences, while The Vergecast discusses the latest tech trends and devices.

      The future is about combining business expertise with innovative technology to build solutions for today and tomorrow. Deloitte can help businesses engineer advantage in their current reality and imagined future. In the travel industry, Viator offers a one-stop solution for booking guided tours and excursions, providing over 300,000 experiences with free cancellation and 24-7 customer support. In the world of technology reviews, The Vergecast is diving deeper into the latest hardware releases, inviting other reviewers for a director's commentary on their perspectives. The discussion explores the shift from experimental form factors to more refined designs, with the excitement around dual screens and folding devices. The question remains whether there's a market for these innovative devices or if they cater to a specific audience. Overall, it's an exciting time for businesses, travelers, and tech enthusiasts, as they explore new possibilities and push the boundaries of what's possible.

    • Microsoft's Surface Duo: A New Category or a Desperate Attempt?Microsoft's Surface Duo, a dual-screen device, offers a new form factor but its purpose and use cases are still being explored, with Microsoft's intentions behind its creation remaining curious.

      Microsoft's Surface Duo, a dual-screen device, is an innovative attempt to create a new category in the tech industry. However, it's unclear whether Microsoft is driven by a genuine vision for the future or simply trying to differentiate itself in a stagnating market. Panos Panay, Microsoft's Chief Product Officer, has emphasized the importance of not limiting the device to a specific category, as doing so may hinder its potential. The Surface Duo is unlike a phone or a tablet, and its purpose and use cases are still being explored. While Samsung has approached the dual-screen technology with a focus on innovation driven by its existing success, Microsoft, with its less successful phone business, is introducing a new form factor with access to the necessary technology. The hardware design and form factor are driving excitement, and the potential uses for the device are yet to be fully realized. The intention behind Microsoft's creation of the Surface Duo is curious, and it remains to be seen whether it will take off as a viable new category in the tech industry.

    • Microsoft Surface Duo's thin design generates excitement but comes with a high price tagThe Microsoft Surface Duo's thin design sets it apart, but its high price may limit its appeal to a niche audience, requiring careful consideration of benefits vs cost.

      The Microsoft Surface Duo, with its slim design and sci-fi appearance, has generated significant interest due to its thinness and futuristic look, unlike previous dual-screen devices which were often perceived as clunky and thick. However, the high price tag is a major concern, and potential buyers may opt for installment plans to make the purchase more manageable. In my review, I wanted to emphasize that despite the excitement, the Surface Duo still presents challenges in real-world use and it's essential to consider what you're getting for the high investment. The thinness of the device is a game-changer, but it comes with its own complications. The category of these devices remains unclear, and their high prices may limit their appeal to a niche audience. Ultimately, it's crucial to weigh the benefits against the cost before making a decision.

    • Microsoft Surface Duo vs Samsung Galaxy Z Fold 2: Two Different Approaches to Dual-Screen DevicesThe Microsoft Surface Duo and Samsung Galaxy Z Fold 2 offer unique experiences in dual-screen devices, with the Surface Duo having a hinge that can cause content loss and the Galaxy Z Fold 2 having a smaller crease and better external screen function. User preference and intended use are key factors in choosing between these devices.

      The Microsoft Surface Duo and Samsung Galaxy Z Fold 2 are two different approaches to dual-screen devices. The Surface Duo has a hinge that can be problematic when trying to use it as a large tablet, causing content to be lost due to the gap between the screens. The Galaxy Z Fold 2, on the other hand, has a smaller crease and an external screen that functions better as a phone. The choice between the two depends on individual preferences and intended use. Despite bugs and limitations, the Surface Duo offers a unique experience for those willing to accept its quirks. The comparison between these two devices marks a significant step forward in the debate between foldables and dual-screen devices.

    • Navigating technology device reviews during a pandemicAsk practical questions about functionality, but beware of bugs and usability issues that can negatively impact the user experience.

      The reviewing process for technology devices, especially during a pandemic when hands-on experience is limited, can present unique challenges. As a reviews editor, I start by asking practical questions about the device's functionality, such as which apps work across both screens and how certain features perform. However, the experience can be significantly impacted by bugs and usability issues. When these issues pile up, the overall user experience can become frustrating and negatively impact the review. A notable example was during the review of a device before a software update, where using the device was almost impossible due to the inability to span apps across screens and switch between them. These issues not only affect the reviewer but also the average consumer, which is concerning. Companies need to ensure their devices are user-friendly and function optimally before release to provide a positive experience for all users.

    • Navigating Challenges in Technology Product ReviewsCommunication and collaboration among technology reviewers are crucial in handling unexpected software updates and embargos. Transparency with readers is important, but so is competing with other publications. Unexpected software updates can significantly impact device performance.

      The review process for technology products can be challenging, especially when it comes to software updates and embargos. The speaker shared their experience with the difficulties of using a touchscreen laptop and dealing with unexpected software updates from Samsung, which made it difficult to complete reviews on time. They also discussed the internal struggle of prioritizing transparency with readers while also competing with other publications. The speaker found comfort in discussing these issues with other reviewers and was surprised when a software update from Microsoft significantly improved the device's performance. Overall, the conversation highlighted the importance of communication and collaboration among technology reviewers and the unpredictability of the technology industry.

    • Making a good first impression and being helpful can lead to new connectionsFocusing too much on camera quality in device reviews can overlook other important factors like usability and daily experience

      Making a good first impression and being helpful can lead to meeting new people, even in simple situations like sharing power outlets. This was a personal experience shared by the speaker during tech events, but it's also applicable to everyday life, such as at coffee shops. When it comes to reviewing devices, particularly smartphones, the importance of the camera as a deciding factor can be overemphasized, as it's often the only significant difference between similar models. However, the speaker admitted that as a reviewer, they tend to focus heavily on camera quality due to its role in purchasing decisions. In the case of the Surface Duo, the camera's usability was a major issue, overshadowing its already mediocre image quality. The speaker argued that for a device like the Surface Duo, which is not aimed at photography enthusiasts, the camera's difficulties in use should have been a more significant concern in reviews. Ultimately, the speaker emphasized that while camera quality is important, it's not the only factor to consider when evaluating a device. Other aspects, such as performance, battery life, screen quality, and ergonomics, can have a greater impact on a user's daily experience.

    • Importance of phone camera varies among usersSome users prioritize camera quality, while others find it secondary. Lifestyle and habits influence the importance of camera quality.

      While the quality of a phone's camera may matter a great deal to some users, for others, it may be a secondary consideration. The speaker in this conversation, despite being an avid photography enthusiast, finds the camera on his phone to be sufficient for his needs most of the time. However, if a phone's camera is a major selling point for a user, then it's important for the device to deliver good image quality. The camera's importance also depends on the user's lifestyle and habits. For instance, someone who uses social media extensively might prioritize camera quality more than someone who seldom uses it for taking pictures. Ultimately, a phone's camera is just one aspect among many that users consider when choosing a device. Other factors, such as design, performance, battery life, and price, also play a significant role in the decision-making process.

    • Dual-screen devices like Microsoft Duo present unique challenges for software functionality and usabilityMicrosoft Duo's use of standard Android software results in some quirks and unintuitive design choices, emphasizing the importance of balancing customization with compatibility and ease of use in device design.

      While using a dual-screen device like the Microsoft Duo, users cannot take the fundamentals of software functionality and usability for granted. The Duo runs on Android, but Microsoft chose not to fork the software to avoid requiring significant changes from developers. This decision led to some quirks and unintuitive design choices, such as the narrow notification shade, which Microsoft acknowledges but has no plans to change. The line between customized Android versions and forked versions is becoming increasingly blurred, and it's essential to consider the implications of these choices for developers and users alike. The Duo's experience highlights the importance of balancing customization with compatibility and ease of use when designing new devices. While monthly updates are planned to address bugs, some fundamental design issues may persist.

    • Consistent app experience across different Android versionsUsers prioritize consistent app experience over unique features when choosing Android phones.

      Across different versions of Android on various phones, the user experience remains consistent, especially when it comes to apps. Users don't have to worry about significant differences in navigation or learning new interfaces. Samsung's OneUI, for instance, offers some unique features, but the app experience remains the same. The importance of ecosystems, such as Google's, also plays a role in users' preferences. For instance, Google's affordable storage plans and better mobile apps make it an attractive choice for many. Ultimately, for most users, the differences between Android versions are minimal, and they can choose a phone based on factors other than the Android skin or ecosystem.

    • Microsoft's Surface Duo: A primary device, not a secondary oneMicrosoft's Surface Duo, while marketed as a business device, is expected to function as a primary device for most users. Its strong suit is its productivity apps, but it needs to deliver a seamless experience to succeed as a primary device.

      The Surface Duo, despite being marketed as a business device, is expected to function as a primary device for most users, rather than a secondary one. Microsoft's investment in the Surface Duo, which runs on Android, signifies an attempt to offer a more mainstream device, recognizing the limitations of their mobile OS capabilities. The Surface Duo's strong suit lies in its ecosystem of productivity apps, such as Outlook and Word, which are often considered superior to their Google counterparts. However, the idea of carrying a separate device solely for business purposes is outdated, as modern smartphones have become the hub of our personal and professional lives. People are unlikely to adopt the Surface Duo as a secondary device, making it essential for Microsoft to ensure that the device delivers a seamless experience for all aspects of use.

    • Microsoft Surface Duo's unique design offers improved multitasking capabilitiesThe Microsoft Surface Duo's foldable design allows for two full-sized windows to be open simultaneously, enhancing productivity for multitaskers.

      The Microsoft Surface Duo, with its two foldable screens, offers a unique experience for multitasking and productivity, particularly for those who frequently find themselves in situations requiring the use of multiple apps at once. Unlike traditional smartphones with split-screen capabilities, the Surface Duo allows users to have two full-sized windows open simultaneously, making it easier to manage tasks such as watching a YouTube video while tweeting or replying to emails. The reviewer mentioned that he found himself fully engrossed in the device when using it in a book-like format, but acknowledged that its usefulness may depend on individual workflows and the specific contexts in which it's used. The reviewer also noted that while he found Android's split-screen UI cumbersome on single-screen devices, the Surface Duo's ability to have two real-sized screens eliminates the need for such workarounds. Overall, the Surface Duo presents an intriguing option for those seeking a more efficient way to multitask on a mobile device.

    • Microsoft's Surface line: User-friendly but room for improvementMicrosoft's Surface tablets offer a user-friendly experience, but need better camera quality, stereo speakers, NFC, keyboard support, and app optimization.

      Microsoft's Surface line, particularly the tablets, have made strides in providing a user-friendly and straightforward experience compared to Apple's iPad. However, there are areas for improvement, such as the camera quality and the addition of stereo speakers or NFC. The thin form factor poses a challenge for Microsoft in implementing these improvements while maintaining the device's sleek design. Additionally, the software experience can be enhanced with better keyboard and app support. Overall, Microsoft has shown commitment to refining their Surface line, but there is still room for improvement in specific areas that users have identified.

    • Speakers discuss improvements for Surface Duo 2 and upcoming gadget releasesThey suggest design enhancements for the Surface Duo 2, including a more ergonomic shape and handle, and express enthusiasm for upcoming tech releases while acknowledging the challenges of working from home during product development.

      The speakers express their thoughts on the Surface Duo 2, suggesting improvements such as a narrower and taller design, a pop-out handle for one-handed use, and addressing potential issues related to Android fragmentation. They also mention their excitement for the upcoming gadget releases and the challenges of working from home during the relentless product cycle. Additionally, they promote the documentary "Art Beats and Lyrics" on Hulu, encouraging viewers to check it out. Overall, the conversation revolves around the latest tech trends, product expectations, and behind-the-scenes insights into the world of tech reviews.

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