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    • Maintaining trust during crises: BBC and Northeast Ambulance Service casesThorough investigations and transparent communication are essential in maintaining trust during crises. Apologies and learning from mistakes can help prevent future occurrences.

      Accountability and transparency are crucial in maintaining trust, especially during times of crisis. In the BBC case, the suspension of a presenter due to allegations of misconduct highlights the importance of thorough investigations and communication. The potential outcomes range from no charges being filed and keeping the name confidential, to a quick release of the name with more allegations. Meanwhile, in the Northeast Ambulance Service case, an apology was issued after an independent review found that families were not given full explanations regarding fatal errors. These incidents underscore the significance of being open and honest with the public, and learning from mistakes to prevent similar occurrences in the future.

    • Ukraine's NATO membership hopes and Thames Water's financial woesUkraine's President expresses disappointment over NATO's vague invitation, seen as a positive step towards eventual membership. Thames Water faces scrutiny over its financial situation and plans for potential collapse, despite securing additional funding.

      There are significant developments on two distinct fronts: international politics and domestic business. In the realm of international politics, Ukrainian President Volodymyr Zelensky expressed his disappointment with NATO's vague invitation for Ukraine to join the alliance. Despite the lack of a clear timeframe, former US assistant secretary of state Daniel Fried viewed this as a positive step towards eventual NATO membership for Ukraine. Meanwhile, in the UK, Thames Water and its regulator Ofwat will be questioned by MPs regarding the company's financial situation and contingency plans for potential collapse. Thames Water has secured additional funding but still requires billions to address its ongoing issues with overspills and sewage problems. For a different kind of upgrade, listeners are encouraged to check out Quinn's for stylish, ethically-manufactured products at affordable prices. This Mother's Day, consider giving back to the mothers in your life with a thoughtful gift from Quinn's.

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    124 | Crisis Management: How to Lead in a Crisis

    124 | Crisis Management: How to Lead in a Crisis

    Crisis is inevitable, touching every aspect of life. Yet, it's how we face it—with empathy, support, and teamwork—that truly matters.

    Within your team, it’s important to balance short-term crisis management with long-term organizational stability, which means you need to build a supportive and understanding workplace culture.

    It’s important to extend the same support and empathy to clients during their crises, reinforcing your company's ethos and adding personalized connection.

    Then, you need personal coping mechanisms during a crisis. What’s really helped me is that I feel very called to my work and it’s such a personal outlet in turbulent times.

    Life is full of peaks and valleys - make sure you maintain perspective and resilience.

    Quotes

    “It's a roller coaster, and just ride it, you're going to be scared s***less sometimes, and you're going to be super happy other times. And you have to just remember that when you are in that low point that there will be a high point.”

    “Work has always been an outlet, like a very positive outlet for me, because I feel like my work is really a vocation more than it is a job.”

    “Whenever there's a valley, there's always a peak.”

    “The more we close ourselves off to hurt, the less likely we are to also experience those high highs because I think those two extremes are actually very much connected to one another”

    “I have just had a very deep belief that everything happens for a reason in life, the good or the bad. Typically, there is a positive outcome at the end. It might be a while, but there is.”