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    Outer CEO Jiake Liu on standing out in DTC, go-to-market innovations, pitching at Remote Demo Day & more | E1165

    en-usJanuary 23, 2021

    Podcast Summary

    • Discovering Startup Investments through Virtual EventsDuring the pandemic, virtual events like remote demo days offer opportunities for startups to secure investments. Authentic consumer brands, especially in DTC space, and compliance/security are key focus areas for investors.

      Despite the challenges of raising funds during the pandemic, startups can still secure investments through virtual events like remote demo days. Jason Calacanis, an angel investor, shares his experience of discovering and investing in Outer, a direct-to-consumer outdoor living brand, during a remote demo day. Outer, founded by Jake Liu, offers comfortable, durable, and eco-friendly outdoor sofas with a patented design that eliminates the need for rain covers. The company is expanding into outdoor rugs and aims to become the number one outdoor living brand in the world. Jason emphasizes the importance of creating authentic consumer brands, especially in the direct-to-consumer space. He also mentions the importance of compliance and security for startups, encouraging listeners to check out Vanta for SOC 2 reports.

    • Creating a Transcendent Product and Clever Marketing for D2C Furniture SalesTo succeed in D2C furniture sales, create a unique product and effective marketing approach. Develop a differentiated fabric for comfort, durability, and eco-friendliness, and understand product needs in various outdoor conditions. Iterate constantly to improve.

      In order to succeed in direct-to-consumer (D2C) furniture sales, having a differentiated product and unique marketing approach are crucial. The speaker, who comes from a computer engineering background and helped his cousin's patio furniture business grow on Wayfair and Amazon, noted that while there was potential in the space, the product offerings were not differentiated enough from competitors. He emphasized the importance of creating a transcendent product and clever marketing to connect with customers and build a brand. The speaker's own company spent 14 months developing a differentiated fabric for their sofas, focusing on comfort, durability, and eco-friendliness. Understanding the product's needs in various outdoor conditions and constantly iterating are also essential to creating a successful D2C furniture business. The speaker's personal experiences with outdoor furniture, from California to Alabama, highlight the common frustrations of using outdoor furniture and the potential for a better solution.

    • Designing Convenient Outdoor Furniture CoversOuter's rain-resistant furniture covers are easy to use, quick to flip, and come with handles for hassle-free use during heavy rain. Gusto simplifies payroll and HR management for small businesses and individuals with automatic tax calculations, unlimited payrolls, and a user-friendly interface.

      Outer's rain-resistant furniture covers are designed to make the experience of using outdoor furniture convenient and hassle-free. The covers are easy to use with one hand, quick to flip over, and come with handles for easy transportation during heavy rain. This simple yet effective design solution resonated with people on social media, leading to viral content and increased interest in the product. Another key takeaway is Gusto's innovative go-to-market strategy, which focuses on making payroll and HR management easy and accessible for small businesses and individuals. With features like automatic tax calculations, unlimited payrolls, and a user-friendly interface, Gusto aims to minimize uncertainty and allow users to focus on their businesses. Overall, both Outer and Gusto demonstrate the importance of designing products that solve real-life pain points and provide value to customers.

    • Neighborhood Showroom: Combining Airbnb and RetailDTC furniture brand's Neighborhood Showroom concept allows customers to experience products in person, growing to over 500 locations and on track to double, with hosts paid per visit and limited weekly visits to prevent commercialization.

      The Neighborhood Showroom concept, which combines elements of Airbnb and retail, has proven to be successful for a DTC furniture brand looking to provide potential customers with an opportunity to experience products in person before making a purchase online. This concept, which began as pilot tests in 2019, has since grown to over 500 locations and is on track to double that number. Hosts are paid a flat fee per visit, and the number of visits per week is limited to prevent turning homes into retail stores. The concept has been successful in allowing customers to use their five senses to evaluate products and has provided a unique and flexible shopping experience. During the pandemic, the concept pivoted to virtual visits to address safety concerns.

    • Increase in sales for virtual showrooms and outdoor products companiesThe pandemic drove a trend towards home improvements and outdoor living, leading to increased sales for related companies and a surge in e-commerce and DIY projects.

      The pandemic led to a significant increase in sales for companies that offer virtual showrooms and outdoor products due to people spending more time at home and wanting to make their outdoor spaces more comfortable. The manufacturing industry in China was initially impacted but quickly resumed, however, logistical issues with ocean freight and container availability caused delays. The trend of staying at home and focusing on outdoor spaces led to a surge in e-commerce sales and DIY projects, benefiting companies in this sector. The shift towards prioritizing home improvements and creating comfortable living spaces became a widespread trend across the country and potentially the world.

    • Creating personal workspaces and investing in startups during the pandemicThe pandemic has driven the need for home offices and accessible startup investing, with China's growth serving as inspiration for continued innovation and potential returns.

      The pandemic has led to a trend towards creating personal workspaces at home, potentially turning residences into mini-compounds. Meanwhile, investing in startups, especially during their early stages before IPOs or acquisitions, has become more accessible through community platforms that offer comprehensive due diligence and lower minimum investments. Looking at China's development, growing up in Shenzhen, the first autonomous economic zone, offered unique experiences, with the city transforming from a construction site into a bustling metropolis in a short time. These experiences highlight the potential for continued growth and innovation in various industries, especially in the post-pandemic world. Additionally, platforms like Our Crowd provide opportunities for individuals to invest in unique startups, such as Future Family, at early stages, potentially leading to significant returns.

    • From fishing village to tech hub: Shenzhen's remarkable transformationShenzhen, once a small fishing village, became a modernized city with over 20 million residents through government designation as an autonomous economic zone, leading to rapid growth and technological advancements.

      Shenzhen, China, which was once a small fishing village in the early 90s, transformed into a modernized, technologically advanced city with a population of over 20 million. This transformation was due to the Chinese government designating it as an autonomous economic zone, allowing for more free trade and economic development. The city, located near the Pacific Ocean and bordering Hong Kong, grew rapidly, with skyscrapers, European cars, and advanced infrastructure becoming commonplace. The growth was so rapid that returning visitors could barely recognize the city, as it continued to develop vertically. The city is now known for its technological innovations, with companies like Foxconn setting up large operations there. The scale of development in China is massive, with examples like the Mission Hills golf club, which was once a national park and now consists of 12 golf courses and 216 holes. Despite the challenges of the COVID-19 pandemic, life in Shenzhen and other major Chinese cities has largely returned to normal, with the use of technology for tracking and tracing helping to control outbreaks.

    • Governments' swift action led to successful containment of COVID-19China's quick response to the pandemic led to a return to normal life, global vaccine leadership, unexpected company growth, and a more efficient hiring process due to remote work.

      Effective and swift action by governments, particularly in China, led to a successful containment of the COVID-19 spread, enabling a return to normal life for many people within months. This experience has led to philosophical debates about safety and freedom, but overall, individuals in China are content with the temporary lockdown. China, along with the US and Israel, are leading the way in vaccinations, with both China and the US administering over 10 million doses by January 2021. Companies have also experienced unexpected growth during the pandemic, necessitating massive hiring. Remote work has become the norm, allowing for a more inclusive work culture and faster hiring, as geographical location no longer limits the talent pool. This shift towards remote work eliminates the need for uncomfortable conversations about commuting and office attendance, making the hiring process more efficient.

    • Balancing Angel Investing and Running a Company: Jake Liu's ExperienceAngel investing and providing advice can complement running a business, but passion, learning, and efficiency are key. SOC 2 compliance is crucial for major partnerships and customers, and Vanta offers an efficient solution with a $1,000 discount for Twist listeners.

      Angel investing and running a company can be balanced, but it requires passion and a desire to learn. Jake Liu, an angel investor and founder of Liveouter.com, shared his experience of getting into angel investing through his involvement with Steezy, a dance company. He was moved by the founders' passion for their business and wanted to be a part of it, even if he couldn't write a big check. He saw value in providing advice and sharing his experiences as a founder. Another important takeaway is the significance of SOC 2 compliance for businesses. SOC 2 compliance is crucial for closing major partnerships and customers, and Vanta can help businesses achieve it quickly and efficiently. Vanta offers a $1,000 discount to Twist listeners for their subscription, making it an attractive option for businesses looking to streamline their compliance process. Overall, the episode emphasized the importance of passion, learning, and efficiency in both angel investing and running a business.

    • Expanding horizons through cross-industry conversations and international investmentsEngaging in cross-industry dialogues and investing in diverse industries can broaden perspectives and contribute to a company's growth. The interconnectedness of major economies, such as China and the US, can foster peaceful commerce relationships and decrease the likelihood of conflict.

      Engaging in cross-industry conversations and investing in companies in different industries, even passively, can broaden one's perspective and help fuel the growth of one's own company. Additionally, the relationship between China and the United States, despite political tensions, can be seen as a capitalistic truce, with healthy commerce relationships reducing the likelihood of war between the two powerful nations. The theory of the "Golden Arches" suggests that as economies become more integrated, the costs of going to war and the benefits of trade make conflict less appealing. As a global citizen who grew up in China and has lived in the US, the interconnectedness of the two economies is particularly significant, and it is essential for the world's most impactful economies to exist in harmony.

    • Understanding China and America's unique perspectivesBoth China and the US have distinct strengths and challenges. Americans may not fully grasp China's rapid development and challenges, while China may not fully understand American values. Recognizing each other's backgrounds can foster greater understanding and cooperation.

      Both China and the United States have unique strengths and challenges, and it's essential to understand each other's perspectives to foster mutual respect and learning. China, which was once considered of lower quality compared to the United States, has rapidly evolved into a global economic powerhouse. Americans might not fully grasp China's rapid development and the challenges it faces, such as environmental issues and industrial growth pains. Meanwhile, China may not fully understand the American values of democracy, environmental awareness, and worker protections, which took generations to establish. By recognizing each other's backgrounds and development trajectories, we can foster greater understanding and cooperation between our two nations.

    • From rural to modern: China's economic transformationChina's economic development led to improved living standards and shifted manufacturing focus to innovation, quality, and brand to stay competitive.

      China's economic development over the past few decades has led to significant improvements in living standards for its people, transforming their lifestyle from rural and resource-scarce to modern and urban. This shift has brought about an upgrade in manufacturing from cheap production to innovation and high quality. As other countries like India and Vietnam offer cheaper labor, Chinese manufacturers must focus on adding value through innovation, quality, and brand to remain competitive. This transition from being the world's factory to a leader in innovation is a fascinating aspect of China's economic evolution and a reminder that each country has an opportunity to contribute to the global ecosystem by improving the lives of its citizens.

    • Progress in poverty reduction and Chinese food authenticityCapitalism drives poverty reduction while authentic Chinese food thrives in the San Gabriel Valley, CA, with top chefs using US's world-class ingredients.

      The world is making significant progress in reducing the number of people living in poverty and improving overall quality of life and average salary. This trend, driven by capitalism, will continue, with the goal of eliminating poverty entirely. Meanwhile, when it comes to Chinese food, authenticity and high-quality ingredients are key, with the San Gabriel Valley in California being a standout scene. Despite the challenges of finding non-English named restaurants, the experience is worth it for the exceptional dishes. The United States offers world-class ingredients, making it an ideal location for top chefs from China and Korea to showcase their culinary skills. Overall, it's an exciting time for both global poverty reduction and the Chinese food scene.

    • Valuable experience for founders to connect with investorsFounders can apply for free to connect with investors and potentially secure funding at Remote Demo Day, a successful and recommended deal flow tool for investors.

      Attending Remote Demo Day, an event put together by Jake and his team, is a valuable experience for founders. The event provides a rush similar to that of Shark Tank, and has become a recommended and permanent deal flow tool for investors. Founders who are actively raising and have a modest allocation can apply for free on remotedemoday.com. The event has become so successful that it is being held 10 times in 2021. It's a great opportunity for founders to connect with investors and potentially secure funding. If you're a founder looking to raise capital, consider applying to Remote Demo Day.

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    Timestamps:

    (0:00) Dan Senor joins guest host Mark Suster.

    (10:45) DevSquad - Get an entire product team for the cost of one US developer plus 10% off at http://devsquad.com/twist

    (19:28) Oracle - Take a free test drive of OCI at https://www.oracle.com/twist.

    (30:39) AssemblyAI - Maximum value from voice data and AI. Get 100 free hours to start building at https://www.assemblyai.com/twist

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Check out Dan’s podcast “Call Me Back”: https://podcasts.apple.com/ca/podcast/call-me-back-with-dan-senor/id1539292794

    Check out Start-Up Nation Central: https://startupnationcentral.org/

    *

    Follow Dan:

    X: https://x.com/dansenor

    LinkedIn: https://www.linkedin.com/in/dan-senor/

    *

    Follow Mark:

    X: https://twitter.com/msuster

    LinkedIn: https://www.linkedin.com/in/marksuster/

    *

    Thank you to our partners:

    (10:45) DevSquad - Get an entire product team for the cost of one US developer plus 10% off at http://devsquad.com/twist

    (19:28) Oracle - Take a free test drive of OCI at https://www.oracle.com/twist.

    (30:39) AssemblyAI - Maximum value from voice data and AI. Get 100 free hours to start building at https://www.assemblyai.com/twist

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 22, 2024

    From the future of flight to brand building, insight from Liquidity Summit 2024 | E1969

    From the future of flight to brand building, insight from Liquidity Summit 2024 | E1969

    This Week in Startups is brought to you by…

    Coda. Coda empowers your startup by bringing words, tables, and teams together. Strategize, plan, and track goals effectively with all your valuable data in one place. Go to https://www.coda.io/twist to get started for FREE and get 6 free months of the Team plan.

    OpenPhone. Create business phone numbers for you and your team that work through an app on your smartphone or desktop. TWiST listeners can get an extra 20% off any plan for your first 6 months at https://www.openphone.com/twist

    Vanta. Compliance and security shouldn't be a deal-breaker for startups to win new business. Vanta makes it easy for companies to get a SOC 2 report fast. TWiST listeners can get $1,000 off for a limited time at http://www.vanta.com/twist

    *

    Todays show:

    Alex leads us into two great talks from Liquidity Summit 2024. First we have Sky Dayton’s “Aviation Safety, Air Taxis and the Future of Flight” (3:28), followed by Mike Jones’ with “Lessons in Brand Building” (24:14)

    *

    Timestamps:

    (0:00) Teaser of both speakers.

    (1:33) Alex kicks off the show.

    (3:28) Sky Dayton’s talk “Aviation Safety, Air Taxis and the Future of Flight”.

    (11:03) Coda - Empower your startup with Coda’s Team plan for free—get 6 months at https://www.Coda.io/twist

    (20:45) OpenPhone - Get 20% off your first six months at https://www.openphone.com/twist

    (24:14) Mike Jones’ talk “Lessons in Brand Building”

    (30:17) Vanta - Get $1000 off your SOC 2 at http://www.vanta.com/twist

    (44:30) Wrap up with Alex.

    *

    Subscribe to the TWiST newsletter: https://www.ticker.thisweekinstartups.com

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Check out Science Inc.: https://www.science-inc.com/

    Check out Joby Aviation: https://www.jobyaviation.com/

    *

    Follow Sky:

    X: https://x.com/skydayton

    LinkedIn: https://www.linkedin.com/in/skydayton/

    *

    Follow Mike:

    X: https://x.com/mjones

    LinkedIn: https://www.linkedin.com/in/mjones/

    *

    Follow Alex:

    X: https://x.com/alex

    LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (11:03) Coda - Empower your startup with Coda’s Team plan for free—get 6 months at https://www.Coda.io/twist

    (20:45) OpenPhone - Get 20% off your first six months at https://www.openphone.com/twist

    (30:17) Vanta - Get $1000 off your SOC 2 at http://www.vanta.com/twist

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 20, 2024

    Nvidia tops Microsoft, FTC sues Adobe, weight loss startups, and more! | E1968

    Nvidia tops Microsoft, FTC sues Adobe, weight loss startups, and more! | E1968

    This Week in Startups is brought to you by…

    Vanta. Compliance and security shouldn't be a deal-breaker for startups to win new business. Vanta makes it easy for companies to get a SOC 2 report fast. TWiST listeners can get $1,000 off for a limited time at http://www.vanta.com/twist

    .Tech Domains - Don’t miss our “Jam Session with JCal” contest, coming soon! To apply and get more details go to https://jamwithjcal.tech brought to you by .tech domains.

    Lemon.io - Hire pre-vetted remote developers, get 15% off your first 4 weeks of developer time at https://Lemon.io/twist

    *

    Todays show:

    Alex Wilhelm joins Jason to discuss Nvidia's rise as the most valuable company (2:34), the GLP-1 phenomenon (11:50), the FTC suing Adobe (34:21), new TWIST500 companies (47:09), and more!

    *

    Timestamps:

    (0:00) Jason and Alex kick off the show

    (2:34) Nvidia's rise as the most valuable company

    (10:58) Vanta - Get $1000 off your SOC 2 at http://www.vanta.com/twist

    (11:50) Eli Lilly and the GLP-1 Phenomenon

    (23:42) .Tech Domains - Apply for the Jam Session with JCal contest today at https://jamwithjcal.tech

    (25:08) Telehealth and its future

    (33:00) Lemon.io - Get 15% off your first 4 weeks of developer time at https://Lemon.io/twist

    (34:21) FTC sues Adobe

    (47:09) New TWIST500 Companies

    (1:18:22) Would Amazon buy TikTok?

    *

    Subscribe to the TWiST newsletter: https://www.ticker.thisweekinstartups.com

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Mentioned on the show:

    https://companiesmarketcap.com

    https://www.wsj.com/health/pharma/david-ricks-eli-lilly-ceo-a67f90d7

    https://www.ftc.gov/news-events/news/press-releases/2024/06/ftc-takes-action-against-adobe-executives-hiding-fees-preventing-consumers-easily-cancelling

    https://news.adobe.com/news/news-details/2024/Adobes-Statement-Regarding-Federal-Trade-Commission-Complaint/default.aspx

    https://www.justice.gov/opa/pr/united-states-files-complaint-against-adobe-and-two-adobe-executives-alleged-violations

    https://www.justice.gov/opa/media/1356176/dl?inline

    https://www.sec.gov/Archives/edgar/data/1997859/000119312524162032/d396527ds1a.htm

    https://www.color.com/blog/colors-copilot-and-partnership-with-openai

    https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=202120220AB390

    https://frame.work

    https://creators.wattpad.com

    https://www.royalroad.com/home

    https://www.ft.com/content/e33cb565-6d44-4f9a-9105-f3afc03aa732

    *

    New TWIST500 companies:

    https://albedo.com

    https://www.dawnaerospace.com

    https://about.webtoon.com

    https://www.spacex.com

    https://www.color.com

    https://www.biltrewards.com

    https://sakana.ai

    *

    Follow Alex:

    X: https://x.com/alex

    LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (11:58) Vanta - Get $1000 off your SOC 2 at http://www.vanta.com/twist

    (23:42) .Tech Domains - Apply for the Jam Session with JCal contest today at https://jamwithjcal.tech

    (33:00) Lemon.io - Get 15% off your first 4 weeks of developer time at https://Lemon.io/twist

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 19, 2024

    Woke Google Maps, how Wells Fargo is losing money on fintech, and the global AI race | E1967

    Woke Google Maps, how Wells Fargo is losing money on fintech, and the global AI race | E1967

    This Week in Startups is brought to you by…

    Squarespace. Turn your idea into a new website! Go to http://www.Squarespace.com/TWIST for a free trial. When you’re ready to launch, use offer code TWIST to save 10% off your first purchase of a website or domain.

    LinkedIn Ads. To redeem a $100 LinkedIn ad credit and launch your first campaign, go to http://www.linkedin.com/thisweekinstartups

    Mercury. With Mercury, you can simplify your financial operations with banking and software that power your critical financial workflows, all within the one thing every business needs, a bank account. And with new bill pay and accounting integrations, you can pay bills faster and stay in control of company spend. Apply in minutes at ⁠https://www.Mercury.com

    *

    Todays show:

    Alex Wilhelm joins Jason to discuss woke Google Maps (1:57), Bilt & Wells Fargo dynamics (16:20), AI progress in China and Japan (32:00), and more!

    *

    Timestamps:

    (0:00) Jason and Alex kick off the show

    (1:57) Woke Google Maps

    (9:44) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at http://www.Squarespace.com/TWIST

    (16:20) Bilt and Wells Fargo fintech dynamics

    (17:00) CNBC interview with Bilt founder Ankur Jain

    (25:50) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

    (32:00) AI progress in China and Japan

    (39:41 ) Mercury - Join 200K startups who use Mercury to operate at their best at http://www.mercury.com

    (45:09) Defining AGI and its implications

    (49:06) McDonald's AI ordering systems and their challenges

    (1:04:37) Audience question on EU's AI Act and its impact on startups

    *

    Subscribe to the TWiST newsletter: https://www.ticker.thisweekinstartups.com

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Mentioned on the show:

    https://www.ft.com/content/357f3c68-b866-4c2e-b678-0d075051a260

    https://www.theinformation.com/articles/openais-japanese-rival-gets-1-billion-valuation-from-silicon-valley-investors

    *

    Follow Alex:

    X: https://x.com/alex

    LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (9:44) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at http://www.Squarespace.com/TWIST

    (25:50) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

    (39:41 ) Mercury - Join 200K startups who use Mercury to operate at their best at http://www.mercury.com

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 17, 2024

    Lessons in Unreasonable Hospitality with Will Guidara | E1966

    Lessons in Unreasonable Hospitality with Will Guidara | E1966

    This Week in Startups is brought to you by…

    Oracle - Oracle Cloud Infrastructure, or OCI, is a single platform for your infrastructure, database, application development, and AI needs. Take a free test drive of OCI at https://www.oracle.com/twist.

    DevSquad - Most dev agencies only offer developers. Why? Because product management is hard. Get an entire product team for the cost of one US developer plus 10% off at http://www.devsquad.com/twist.

    LinkedIn Ads - To redeem a $100 LinkedIn ad credit and launch your first campaign, go to http://www.linkedin.com/thisweekinstartups

    *

    Todays show:

    Will Guidara joins Jason to discuss the book Unreasonable Hospitality and how it relates to all businesses including startups (3:44), Will’s annual “The Welcome Conference” in NY (14:32), how the show The Bear lifted Will’s ‘NY street hotdog’ story and made it their own - which then led to his involvement with future seasons (36:19), and more!

    *

    Timestamps:

    (0:00) Will Guidara of Unreasonable Hospitality joins Jason.

    (3:44) Important premises from the book Unreasonable Hospitality and how it relates to all businesses including startups.

    (6:26) Will explains how it felt to see parts from his book appear on the hit show The Bear.

    (8:13) Iconic examples of hospitality and how it can turn customers into advocates for your brand.

    (10:04) Oracle - Take a free test drive of OCI at https://www.oracle.com/twist.

    (11:08) Powerful examples of going above and beyond for your customer.

    (14:32) Will’s annual “The Welcome Conference” in NY.

    (20:57) DevSquad - Get an entire product team for the cost of one US developer plus 10% off at http://www.devsquad.com/twist

    (22:13) Jason shares an anecdote of how he helps others.

    (24:17) Will and Jason riff on interesting examples of unreasonable hospitality, including one that should exist for airplane passengers.

    (30:44) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

    (32:12) A perspective shift that changes the value of call centers.

    (36:03) How the show The Bear lifted Will’s ‘NY street hotdog’ story and made it their own - leading to his involvement for future seasons.

    (40:21) Will feels that The Bear was able to craft and articulate his message spot on in one of their best episodes.

    (42:22) How to gain from the addictive personality traits in the restaurant business.

    (51:15) The “Chicken for Two” at the NoMad hotel.

    (53:31) Breaking down the state of tipping culture and how its removal from Eleven Madison Park was highly successful.

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Check out Unreasonable Hospitality: https://www.unreasonablehospitality.com/

    Sign up for Will’s newsletter: https://www.unreasonablehospitality.com/newsletter

    Check out “The Welcome Conference”: https://www.thewelcomeconference.com/

    Check out Will’s hospitality agency “Thank You”: https://www.thankyou.nyc/

    *

    Follow Will:

    X: https://x.com/wguidara

    LinkedIn: https://www.linkedin.com/in/willguidara/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (10:04) Oracle - Take a free test drive of OCI at https://www.oracle.com/twist.

    (20:57) DevSquad - Get an entire product team for the cost of one US developer plus 10% off at http://www.devsquad.com/twist

    (30:44) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 14, 2024

    Inflation cools, how Waymo handled a crash, and the next startups to go public | E1965

    Inflation cools, how Waymo handled a crash, and the next startups to go public | E1965

    This Week in Startups is brought to you by…

    Eight Sleep. Good sleep is the ultimate game changer. The newest generation of the pod, the Pod 4 ultra has arrived. Head to https://www.eightsleep.com/twist and use code TWIST to get $350 off the Pod 4 Ultra.

    Zendesk. The best customer experiences are built with Zendesk. Qualifying startups can join their Startup program and get Zendesk products free, for six months! Visit http://www.zendesk.com/twist today to get started.

    CLA. Innovation takes balance. CLA's CPAs, consultants, and wealth advisors can help you get from startup to where you want to end up. Get started now at ⁠https://www.claconnect.com/tech

    *

    Todays show:

    Alex Wilhelm joins Jason to discuss Waymo crash implications (3:53), Apple's AI announcements post-WWDC (17:17), inflation cooldown (27:21), and more!

    *

    Timestamps:

    (0:00) Jason and Alex kick off the show

    (3:53) How Waymo handled a crash and self-driving car standards

    (8:08) Eight Sleep - Head to https://www.eightsleep.com/twist and use code TWIST to get $350 off the Pod 4 Ultra.

    (10:04) Car safety technology

    (17:17) Apple's AI announcements and stock impact

    (25:41) Zendesk - Get six months free at

    http://www.zendesk.com/twist

    (27:21) Inflation update: Recent CPI data and its implications

    (33:34) High interest rate environment and venture capital

    (40:48) CLA - Get started with CLA's CPAs, consultants, and wealth advisors now at ⁠https://claconnect.com/tech

    (42:12) 10 companies most likely to IPO

    *

    Subscribe to the TWiST newsletter: https://www.ticker.thisweekinstartups.com

    *

    Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

    *

    Mentioned on the show:

    https://www.reddit.com/r/SelfDrivingCars/comments/1cxo27o/waymo_car_crashes_into_pole/

    https://www.theverge.com/2024/6/12/24175489/waymo-recall-telephone-poll-crash-phoenix-software-map

    https://techcrunch.com/2024/02/13/waymo-recall-crash-software-self-driving-cars/

    https://techcrunch.com/2024/06/12/waymo-second-robotaxi-recall-autonomous-vehicle/

    https://www.cnbc.com/quotes/AAPL?qsearchterm=aapl

    https://www.bls.gov/news.release/cpi.nr0.htm

    https://x.com/ashugarg/status/1800658425040253309

    https://www.cnbc.com/quotes/US2Y

    https://www.wsj.com/livecoverage/fed-meeting-fomc-interest-rate-decision-cpi-inflation-june-2024/card/traders-firmly-expect-a-rate-cut-in-september-q8qGgjh8jorUx56RBpK8

    https://kalshi.com/markets/ratecutcount/number-of-rate-cuts#ratecutcount-24dec31

    https://www.cnbc.com/2024/06/12/fed-meeting-today-on-interest-rate.html

    https://www.crunchbase.com/organization/databricks

    https://www.crunchbase.com/organization/gusto

    https://archive.is/fGJav#selection-2217.0-2226.0

    https://www.crunchbase.com/organization/shein-b79e

    https://www.sec.gov/cgi-bin/browse-edgar?action=getcompany&CIK=0001514587&owner=exclude&count=40&hidefilings=0

    https://www.crunchbase.com/organization/turo

    *

    Follow Alex:

    X: https://x.com/alex

    LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm/

    *

    Follow Jason:

    X: https://twitter.com/Jason

    LinkedIn: https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (8:08) Eight Sleep - Head to https://www.eightsleep.com/twist and use code TWIST to get $350 off the Pod 4 Ultra.

    (25:41) Zendesk - Get six months free at http://www.zendesk.com/twist

    (40:48) CLA - Get started with CLA's CPAs, consultants, and wealth advisors now at ⁠https://claconnect.com/tech

    *

    Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

    *

    Check out Jason’s suite of newsletters: https://substack.com/@calacanis

    *

    Follow TWiST:

    Substack: https://twistartups.substack.com

    Twitter: https://twitter.com/TWiStartups

    YouTube: https://www.youtube.com/thisweekin

    Instagram: https://www.instagram.com/thisweekinstartups

    TikTok: https://www.tiktok.com/@thisweekinstartups

    *

    Subscribe to the Founder University Podcast: https://www.founder.university/podcast

    This Week in Startups
    en-usJune 12, 2024

    Related Episodes

    Jeff Berwick: Diversify Your Assets Globally While You Still Can

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    During this 40+ minute interview, Jason asks Jeff why the global financial system hasn't collapsed yet? Jeff says a lot of money has been printed to keep the game going longer but that he would be surprised if things last another 5-7 years. Jason and Jeff discuss Keynesian Economics and the brainwashing of children in schools in the US to allow the government to do almost anything it wants.

    Next, Jason asks Jeff if Austrian School Economist and founder of anarcho-capitalism, Murray Rothbard (if he were still alive) would be surprised the game has been kept going longer than expected? Plus much more!


    Jannick Malling (Public.com) - Social Fintech

    Jannick Malling (Public.com) - Social Fintech

    Jannick Malling is the co-founder and co-CEO of Public.com, an investing social network where members can own fractional shares of stocks and ETFs, follow popular creators, and share ideas within a community of investors. In this conversation with Stanford lecturer Toby Corey, Malling discusses building magical products in a highly regulated industry, turning company values into everyday tools, and why having two CEOs is sometimes better than having one.

    Alexis Ohanian on Reddit's potential IPO & more | E1893

    Alexis Ohanian on Reddit's potential IPO & more | E1893

    This Week in Startups is brought to you by…

    Vanta. Compliance and security shouldn't be a deal-breaker for startups to win new business. Vanta makes it easy for companies to get a SOC 2 report fast. TWiST listeners can get $1,000 off for a limited time at https://www.vanta.com/

    NetSuite. Once your business gets to a certain size the cracks start to emerge.  Things you used to do in a day take a week. You deserve a customized solution - and that's NetSuite. Learn more when you download NetSuite’s popular KPI Checklist - absolutely free, at http://www.NetSuite.com/twist

    Scalable Path. Want to speed up your product development without breaking the bank? Since 2010, Scalable Path has helped over 300 companies hire deeply vetted engineers in their time zone. Visit https://www.scalablepath.com/twist to get 20% off your first month.

    *

    Todays show:

    Jason talks with Reddit co-founder Alexis Ohanian about their pending IPO (2:48), advice he tells young people starting out at his firm (13:51), then Ron Biscardi discusses the future of the iConnections conference (47:01), and more! 

    *

    LINKS:

    Check out Reddit: ⁠https://www.reddit.com/

    Check out iConnections: https://iconnections.io/

    *

    Follow Alexis:

    X: https://twitter.com/alexisohanian

    LinkedIn: https://www.linkedin.com/in/alexisohanian/


    Follow Ron:

    X: ⁠https://twitter.com/rbiscardi⁠

    LinkedIn: ⁠https://www.linkedin.com/in/ron-biscardi-79063/⁠


    Follow Jason:

    X: ⁠https://twitter.com/jason⁠

    Instagram: ⁠https://www.instagram.com/jason⁠

    LinkedIn: ⁠https://www.linkedin.com/in/jasoncalacanis

    *

    Thank you to our partners:

    (11:48) Vanta - Get $1000 off your SOC 2 at https://vanta.com/twist

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