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    • Approaching Situations ThoughtfullyConsider the potential impact on yourself and others before making decisions, whether it's finding a Mother's Day gift, adjusting prices, or quitting a job.

      There are thoughtful and effective ways to approach various situations, whether it's finding the perfect Mother's Day gift, making a price adjustment in business, or quitting a job. For Mother's Day, Blue Nile offers beautiful, quickly shipped jewelry with special deals. Min Mobile, on the other hand, deflates prices instead of raising them in response to inflation. When it comes to quitting a job, it's essential to consider the long-term consequences. A dramatic exit, like throwing a typewriter, might feel satisfying in the moment but could harm future opportunities. Instead, focus on leaving gracefully and professionally. In all these instances, consider the potential impact on yourself and others before making a decision.

    • Tips for handling a job departureKeep emotions in check, reflect before acting, and focus on future opportunities. Communicate effectively and have a support system during a career transition.

      While being fired or leaving a job unwillingly can be a painful experience, it can also lead to new opportunities and growth. Here are three key tips from the discussion: 1. Keep your emotions in check: Don't let anger or negativity show, as it can negatively impact your future prospects. 2. Reflect before you act: Take time to think about what you want to say and how you want to communicate your departure. 3. Focus on the future: Remember that your job does not define you, and there will always be new opportunities and a "new tomorrow." Additionally, in the context of larger organizations, it's important to focus on communication around your departure and to line up supporters who can speak positively about you. And finally, try not to take things personally, as the situation will eventually pass. My own top tips align with these, emphasizing the importance of effective communication and having a support system in place during a career transition.

    • Handling job departures professionallyAnnounce departure timely, communicate face-to-face, and prepare resignation emails to leave a positive impression

      Effective communication is crucial when resigning or being let go from a job. Not taking it personally and handling the situation professionally are essential parts of the process. This includes announcing your departure to important colleagues in a timely manner and having the conversation face-to-face, rather than through email or text. It may be uncomfortable, but it shows respect and takes control of the situation. Additionally, planning and preparing your resignation emails beforehand can save time. Remember, the way you handle this moment can leave a lasting impression.

    • Maintaining respect during resignationPreserve dignity, remember it's a small world, and even tough conversations can lead to growth and unexpected opportunities.

      Even during challenging professional situations like resigning from a job, it's essential to maintain respect and dignity towards your boss and the relationship. It's a small world, and you may cross paths again in the future. Preserving the moment of resignation privately can lead to better outcomes, as the person may grow and change roles. Remember, resigning is not a personal rejection but a career progression. It's natural to have had difficult relationships with bosses, but they might end up being in different roles or reporting to you in the future. Lastly, even the most difficult conversations can be productive and lead to growth for both parties. As I once experienced becoming an editor at a young age despite quitting jobs and taking on roles I wasn't qualified for, the world of work is full of surprises.

    • Effective communication, supportive friends, and a positive attitude can help during career transitions.When considering a career move, communicate clearly, lean on friends, and stay positive for a successful transition.

      When facing the decision to quit a job, focus on effective communication, lean on supportive friends, and try not to take it personally. Change can be difficult, but it's important to remember that there will be new opportunities ahead. As Dr. Sian Williams, a psychologist and presenter, shares in the BBC Radio 4 program "Life Changing," humans are remarkably resilient in the face of unexpected change. If you're considering making a career move, remember to have a clear message and approach the transition with a positive attitude. And if you're looking for resources to help navigate the often hidden world of high NPR, check out "When It Hits The Fan" on BBC Sounds for weekly insights. Change may be challenging, but it can also lead to growth and new opportunities.

    • Shopify and 1800flowers.com: Powerful Tools for Business Growth and Exceptional Customer ExperiencesShopify's online platform converts visitors into buyers with a 36% better checkout process, while 1800flowers.com's commitment to quality and care delivers memorable customer experiences. Both partners offer valuable resources for businesses looking to grow.

      Shopify and 1800flowers.com are powerful tools for businesses looking to grow and deliver exceptional customer experiences. Shopify's online platform helps turn visitors into buyers with a checkout process that converts 36% better than other leading commerce platforms. This support continues throughout every stage of a business's growth, from its online shop launch to its first physical store and beyond. Meanwhile, 1800flowers.com is more than just a gift-giving destination. Their commitment to quality and care is evident in every product, from flowers and baked goods to gifts and decorations. The company's dedication to delivering smiles is rooted in the love and care put into every aspect of their business, from their farmers and bakers to their florists and makers. For businesses looking to grow and deliver memorable customer experiences, Shopify and 1800flowers.com are valuable partners. Shopify offers a $1 per month trial period to help businesses get started, while 1800flowers.com invites you to explore their offerings further at 1800flowers.com/acast.

    Recent Episodes from When It Hits the Fan

    Positive campaigning, how to deal with disappointment and why PR loves Wimbledon

    Positive campaigning, how to deal with disappointment and why PR loves Wimbledon

    With the UK general election upon us, David Yelland and Simon Lewis look at the two sides of campaigning of all kinds – positive PR and negative PR. Who decides whether to go for optimism or fear, and what works? In the great game of persuasion that is PR, connection is key. When Banksy’s migrant boat was carried across a sea of hands at Glastonbury it was a moment of powerful positive communication. But in the world of short-term political campaigning, negative PR can be an equal but opposite strategy.

    Also, as many MPs and prospective MPs face the possibility of defeat, David and Simon dsicuss the art of being disappointed in public. How best to lose with cameras whirring?

    And the power of being seen in the right place with the right people at the right time – why the PR industry loves Wimbledon.

    Producer: Eve Streeter Editor: Sarah Teasdale Executive Producer: William Miller Music by Eclectic Sounds A Raconteur production for BBC Radio 4

    When It Hits the Fan
    enJuly 02, 2024

    When It Hits The Fan x The Today Podcast x Newscast

    When It Hits The Fan x The Today Podcast x Newscast

    Three podcasts, one question: How influential is the media on the election?

    Newscast, The Today Podcast and When It Hits The Fan are coming together for a special election episode. Hosts from all three podcasts will discuss the role of the media in this summer's political campaign. Do newspapers still matter to political campaigns? Do the TV debates change people’s minds? And how much impact is social media really having?

    The episode features Adam Fleming, Amol Rajan, Alex Forsyth, Marianna Spring, David Yelland and Simon Lewis.

    This episode was a collaboration between the teams that make Newscast, The Today Podcast and When It Hits the Fan.

    When It Hits the Fan
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    Taylor Swift’s PR stardust, the Putin effect and Southgate’s pundit problem

    Taylor Swift’s PR stardust, the Putin effect and Southgate’s pundit problem

    David Yelland and Simon Lewis discuss Taylor Swift’s 'magical air cover' and the power of having your photo taken backstage or anywhere inside the Eras tour, whether you’re the Royal family or Keir Starmer. But would every politician risk the Taylor test?

    And the latest political fan-hitters - why no-one wants to be a 'Putin ally', the Conservative’s 'Betgate' and how to get your message across if you're the SNP and you know most people listening can’t even vote for you.

    Also, how podcasts, social media and the change in the velocity and ferocity of comment has so damaged the reputation of Gareth Southgate’s England. Is it possible to recover from losing the commentariat?

    Producer: Eve Streeter Editor: Sarah Teasdale Executive Producer: William Miller Music by Eclectic Sounds A Raconteur production for BBC Radio 4

    When It Hits the Fan
    enJune 25, 2024

    Can Starmer do PR?, the Green Party and being Taylor Swift's ex

    Can Starmer do PR?, the Green Party and being Taylor Swift's ex

    David Yelland and Simon Lewis administer the Fan Hitter PR slide rule to Sir Keir Starmer's election campaign. How has the Labour leader dealt with some of his stickier PR moments around his previous endorsement of Jeremy Corbyn, questions on tax and his dad's job as a toolmaker provoking laughter in Grimsby? Also, even though they are currently ahead in the polls, Labour - like the England football team - has to deal with the perennial PR problem of expectation management. Perhaps they could both learn a thing or two from the Royal Family?

    Also, the Green Party's election campaign. How do you keep people listening when your core message - climate change - could be seen as alarmist? One solution is to focus your comms locally, which is what the Greens are doing. As is Nigel Farage...

    And finally, actor Joe Alwyn has spoken out about his previous relationship with Taylor Swift. What can we learn about being dragged into the media spotlight on account of who you love – and then break up with? How best to deal with the global glare of Swifty scrutiny?

    Producer: Eve Streeter Editor: Sarah Teasdale Executive Producer: William Miller Music by Eclectic Sounds A Raconteur production for BBC Radio 4

    When It Hits the Fan
    enJune 18, 2024

    Sunak's D-Day blunder, is Farage using dog whistles?, and Mike Lynch

    Sunak's D-Day blunder, is Farage using dog whistles?, and Mike Lynch

    David and Simon analyse what is arguably the biggest PR moment in British electoral history - Prime Minister Rishi Sunak's decision to leave the D-Day celebrations in Normandy early. Simon takes us behind the scenes at Number 10 to try to work out exactly how things went so wrong for the PM.

    Nigel Farage - he's been accused of 'dog whistle' politics. What are they, and how do they work?

    And - the acquittal of tech tycoon Mike Lynch. What are the lessons to be learned from surviving the nine circles of media hell?

    Producer: Eve Streeter Editor: Sarah Teasdale Executive Producer: William Miller Music by Eclectic Sounds A Raconteur production for BBC Radio 4

    When It Hits the Fan
    enJune 11, 2024

    Private school PR, Lib Dem tactics and Trump's conviction

    Private school PR, Lib Dem tactics and Trump's conviction

    David Yelland and Simon Lewis look at why private schools seem to be losing the PR battle over their VAT exemption. A core principle of PR is to anticipate problems and mitigate them. This one has been coming down the track towards independent schools for years - why did they get it so wrong?

    Also, the Liberal Democrats' election strategy of "tactical disruption" - which mainly involves Sir Ed Davey getting wet and apparently having the most fun of all the leaders on the campaign trail. As David and Simon continue to look at the use of PR by different political parties during the election campaign, they ask if the Liberal Democrats are adopting the PR tactics pioneered by disrupters like Richard Branson’s Virgin Atlantic and Airbnb in the US. It's winning the party precious press coverage, but is there a downside to the election stunts?

    And what does it mean for the concept of a Fan Hitting crisis if being a convicted felon is not necessarily career ending? David and Simon are, of course, talking Donald Trump's guilty verdict in his hush-money trial. Does reputation matter in a post-shame world?

    Producer: Eve Streeter Editor: Sarah Teasdale Executive Producer: William Miller Music by Eclectic Sounds A Raconteur production for BBC Radio 4

    When It Hits the Fan
    enJune 04, 2024

    General Election PR strategy and the Post Office Horizon IT Inquiry

    General Election PR strategy and the Post Office Horizon IT Inquiry

    David Yelland and Simon Lewis debate the first of a series of PR reviews into the up and coming general election. Starting with Rishi Sunak's announcement in the rain last week, they'll be looking at how the parties launched their campaigns, their use of campaign videos and slogans, and how and when the press decide to take sides.

    They also discuss how PR has been put on the stand at the Post Office Horizon IT Inquiry.

    New to When It Hits The Fan, if you have a “Quick Wins” question for Simon and David about managing your personal PR, send them a voice note on WhatsApp with the word “Fan” to +44 3700 100444 followed by your question.

    Producer: William Miller Editor: Sarah Teasdale Music by Eclectic Sounds A Raconteur production for BBC Radio 4

    When It Hits the Fan
    enMay 28, 2024

    Quick Wins: How to say no

    Quick Wins: How to say no

    Quick Wins is a series of short episodes from the When It Hits the Fan team to help you navigate your own personal PR.

    In your professional life as well as your personal life, what you say no to can be more important than what you say yes to. In this episode David and Simon share their advice on how to do it the right way - to a boss who is asking you to overwork, to a job offer that's not the right fit or when you smell a rat. How to set the right boundaries?

    Producer: Eve Streeter Editor: Sarah Teasdale Executive Producer: William Miller Music by Eclectic Sounds A Raconteur production for BBC Radio 4

    When It Hits the Fan
    enMay 23, 2024

    UK water crisis, the Rich List and PR wellbeing

    UK water crisis, the Rich List and PR wellbeing

    David Yelland and Simon Lewis discuss South West Water’s handling of the Brixham water contamination and what this tells us about the fundamental problems in the UK water industry. Why were the people of South Devon told their water was safe when it was not? And when a crisis hits, who is the best person to speak on behalf of a company. Is it the 'chief customer officer'?

    Also, in the week The Sunday Times Rich List is published, Simon and David share some secrets about how the blue chip PR world tries to get people on the list - and also get people off it!

    And does the PR industry look after the mental health of its own people well enough? They take a look at a concerning report.

    Producer: Eve Streeter Editor: Sarah Teasdale Executive Producer: William Miller Music by Eclectic Sounds A Raconteur production for BBC Radio 4

    When It Hits the Fan
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    Quick Wins: How to say sorry

    Quick Wins: How to say sorry

    Quick Wins is a series of short episodes from the When It Hits the Fan team to help you navigate your own personal PR.

    In this episode, David Yelland and Simon Lewis discuss the power of an apology. Professional - and personal - relationships are based on being able to say sorry at the right time. So how do you mark sure yours hits the mark? Do it before the sun goes down, do it the hard way and always mean it.

    Producer: Eve Streeter Executive Producer: William Miller Music by Eclectic Sounds A Raconteur production for BBC Radio 4

    When It Hits the Fan
    enMay 16, 2024

    Related Episodes

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    Scott Jeffery Miller is currently FranklinCovey’s senior advisor on thought leadership, leading the strategy, development, and publication of the firm’s bestselling books. He is also the host of the podcast “C-Suite Conversations with Scott Miller”, which features interviews with the world’s top executives, as well as the author of the multivolume series Master Mentors: 30 Transformative Insights from Our Greatest Business Minds.

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    145: 10 Effective Team and Customer Communication Strategies

    145:  10 Effective Team and Customer Communication Strategies

    In this episode I share 5 strategies for effective team and customer communication - and the benefits you can expect if you execute properly and consistently.  

    Invest in my exclusive course on Customer Experience and Leadership:  http://6canons.com/

     

    - Prioritize active listening with both your customers and your team

    - Personalize your communication style to the moment and the person

    - Allow for easy ways to share feedback from both customers and employees with you and your company


    It's time for the great service comeback!  Visit http://6canons.com/ to invest in my latest virtual hospitality program.

     

     

    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

     

    Check out my FREE Resources and Training Tools:

    Web: https://www.igniteyourservice.com/

    YouTube: https://www.youtube.com/c/RecipeforserviceNet

    Twitter:  https://twitter.com/The_TonyJohnson

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    Facebook:  https://www.facebook.com/tonyjohnsoncx/

     

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    How To Have Hard Conversations in Hard Times | Ep 200

    How To Have Hard Conversations in Hard Times | Ep 200

    If people don't get why you made the decision, they resent the decision. Today, Alex (@AlexHormozi) shares with us some advice on how to talk to your employees about hard decisions that were made for the betterment of the business, how to deal with those who react negatively towards these decisions, and ultimately learn how to inspire these people despite these difficult times.

    Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth.

    Timestamps:

    (1:58) - Remind of vision, present options after announcing change.

    (3:40) - Be forthcoming, offer options, including leaving if uncomfortable.

    (4:44) - Present options, allow participation, negative reaction means resentment.

    (8:05) - Give information leading to decision, show understanding.

    (10:22) - Hard decisions, disagreement, but together we'll overcome.

    Follow Alex Hormozi’s Socials:

    LinkedIn  | Instagram | Facebook | YouTube  | Twitter | Acquisition