Reload: Caring Radically with Kim Scott

Welcome to the What's Next! Podcast with Tiffani Bova. 

 

I'm really excited about this conversation today with two brilliant women. 

 

The first is Christiana Smith, the former president of Nike's consumer direct division, leading the company's global retail and e-commerce business. Before that, she was a senior partner at McKinsey. Christiana has been named one of the Most Influential Corporate Directors by Women, Inc. She currently leads Lovejoy Advisors, which is focused on digitally transforming consumer and retail businesses. 

 

She's joined by Grace Puma, who is the former executive vice president and COO of PepsiCo, who, before that, held senior positions with United Airlines, Kraft Foods, Motorola, and Gillette. A board member of both Organon & Co and Target, she has been ranked on the “Most Powerful Latina” list by Fortune magazine and recognized as the “Executive of the Year” by Latina Style magazine.

 

Christiana and Grace are here to talk about their new book, Career Forward, which shows how to prioritize a career path, build professional value, and enjoy a full life both in and out of the workplace. 

 

THIS EPISODE IS PERFECT FOR… anyone who wants to expedite their leadership development and glean some lessons from those who have built successful careers. 

 

TODAY’S MAIN MESSAGE… Christiana and Grace are highly successful women in vastly different ways. However, the advice they have for rising leaders and the things that got them to where they are aren’t so different. In their new book, they create a blueprint for those looking to intentionally grow their career path. In this episode, they share some practical advice. 

 

WHAT I LOVE MOST… many leaders live by the mantra “fake it till you make it,” and while there’s some truth behind it, it’s only a positive mindset if, while you're faking it, you're committed to learning how to do it right.

 

Running Time: 29:42

 

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Learn More About Grace and Christiana: 

Career Forward Website

 

Book: Career Forward

 

Welcome to the What's Next! Podcast with Tiffani Bova. 

 

This week I have the honor of welcoming Lisa Lutoff-Perlo to the show. 

 

Lisa is the Vice Chairman of External Affairs at Royal Caribbean Group. She's a high-impact leader in the travel and hospitality industry whose vision and strategy not only propelled Celebrity Cruises to achieve transformational financial results but also dramatically increase the number of women in leadership roles throughout the celebrity brand. 

 

Her passion for building extraordinary ships, creating unique experiences, and opening up the world through travel has brought recognition and countless awards to her and Celebrity Cruises. 

 

Lisa joins us to discuss her hot-off-the-presses new book, Making Waves: A Woman's Rise to the Top Using Smarts, Heart, and Courage.

 

THIS EPISODE IS PERFECT FOR… anyone who wants to hear a first-hand account of how to drive transformation as a leader and foster diversity and inclusion. 

 

TODAY’S MAIN MESSAGE… in this episode, Lisa shares her leadership journey at Celebrity Cruises and lessons learned along the way. Lisa joined the company as a door-to-door salesperson and over the course of 30 years, worked her way up to becoming President and CEO of the company. 

 

Lisa reflects on her journey and shares some key lessons:

• Most career paths aren’t linear

• Leadership isn’t about personal achievements but about making an impact on people's lives

• Institutional knowledge is important, but being open to blending it with new ideas will drive sustainable growth

 

WHAT I LOVE MOST… Lisa’s “mic-drop moment” when on March 8th, 2020 (International Women’s Day), a 100% female crew set sail for the first time in history. 

 

It’s a testament to how Lisa has championed those around her and used her position at Celebrity Cruises to push the organization and the industry forward. 

 

Running Time: 30:38

 

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Lisa’s Book: 

Making Waves: A Woman's Rise to the Top Using Smarts, Heart, and Courage

 

Welcome to the What's Next! Podcast with Tiffani Bova. 

 

Adam Grant is a leading voice on organizational psychology and I know many of you resonate with his ideas, which is why I’m so eager to replay a conversation I had with Adam a while back.

 

Adam is an expert on finding motivation and meaning and living more generous and creative lives. He's been recognized as one of the world's 10 Most Influential Management Thinkers and Fortune's 40 under 40. He's the author of three New York Times bestsellers: Give and Take,  Originals,  and Option B.  Adam now hosts WorkLife, a TED original podcast after his TED talk got over 12 million views.  

 

THIS EPISODE IS PERFECT FOR… team members and team builders. 

 

TODAY’S MAIN MESSAGE… Adam’s research shows that interpersonal interactions that a difference in our success. At various points in our day, humans operate in three realms: 

1. A giver, or people who ask what can I do for you?

2. A taker, someone who asks what can you do for me?

3. Matchers, who follow the law of reciprocity.  

 

Yes, there are grey areas, but people usually fit in one of these categories. 

 

One would think that placing a group of givers on a team would guarantee a culture of givers, but that’s not the case. Yet, when you have a team of takers, more harm is done than good. Adam believes it’s more important to screen out takers, leaving a good mix of givers and matchers. 

 

Forming teams is more than finding similarities or matching “culture fit.” Forming teams is an important skill that finds differences and diversity of thought and identifies the holes in current teams. 

 

WHAT I LOVE MOST… Adam’s work around being better teammates and better individuals in our home and work life is inspiring. He forces us to think if we are a giver, a taker, or a matcher. How are we adjusting each day to bring our best selves to our day? This is an important question to ponder and to try to implement in your life. 

 

Running time: 26:42

 

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Welcome to the What's Next! Podcast with Tiffani Bova. 

 

This week, I’m joined by Scott Edinger. 

 

Scott is a consultant for leading business growth and is trusted by clients in the Fortune 50 and across the globe. He has worked with CEOs and senior leaders to develop pragmatic strategies and execute approaches to drive top and bottom-line results. He's written three books. His latest, The Growth Leader, is out now and is a Wall Street Journal and USA Today bestseller. He creates positive change for clients and is recognized as an expert in the intersection of leadership, strategy, and sales.

 

THIS EPISODE IS PERFECT FOR… anyone who wants to learn how to close the gap between the C-Suite and the sales team to create profitable growth.

 

TODAY’S MAIN MESSAGE… sales teams are often divorced from talks about strategy, yet the sales process is where strategy is executed. It’s where everything comes to life. In fact, interactions with salespeople drive 25-53% of decisions! In this episode, Scott discusses why it’s so critical to not treat sales as an afterthought and how to effectively include it in planning.   

 

WHAT I LOVE MOST… it’s the responsibility of a leader to inspire every level of the organization, yes sales, but also product developers, marketers, finance, legal, and customer service teams, to understand the value they bring to the customer. 

 

Running Time: 28:59

 

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Scott’s Book: 

The Growth Leader

 

Welcome to the What's Next! Podcast with Tiffani Bova. 

This week I’m bringing back an insightful conversation with Michael Chavez that every leader can benefit from. 

Michael is the Global Managing Director of Duke Corporate Education, part of Duke University. He joined Duke in 2006 and held various leadership roles before becoming the CEO in 2016. Before Duke, Michael spent over five years as the founding member of a successful startup and was the Director and Senior Learning Consultant at Coca-Cola Company. Today, Michael's research focuses on how leaders can most effectively shape, institutionalize, and lead from a shared organizational purpose.

THIS EPISODE IS PERFECT FOR… leaders, especially those in the middle of an organization, who want to reconnect with their own sense of purpose to inspire those around them to do the same.

TODAY’S MAIN MESSAGE… leadership and purpose play an even larger role than ever within a company looking to drive change. Because of this, a new kind of leader has emerged, the “center manager,” or someone at the center of the organization, who is managing up and managing down at the same time. These center managers face tremendous tension from all over the organization that they have to navigate.

Leaders are the storytellers of purpose and meaning. Purpose is what drives people to feel like they're part of something larger and more important than themselves. Michael believes, and I agree, that purpose is the stabilizing factor over initiatives or strategies that are disrupting the workforce faster than people can process the information.

WHAT I LOVE MOST… purpose galvanizes and motivates people to bring their best selves every day. Leaders are the makers of meaning because they are the ones who inspire people to be more engaged, which leads to a much better workplace.

Running Time: 37:25

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Duke Bio

LinkedIn

 

Welcome to the What's Next! Podcast with Tiffani Bova. 

Today I have the privilege of welcoming Michael Bungay Stanier, otherwise known as MBS, to the show. Despite being virtual friends for a long time, we only recently had the chance to meet in person at the Thinkers50 event, where Michael won a coaching award. 

If you’ve never met, I’m so delighted to introduce you to Michael. He’s best known for his book The Coaching Habit, which is the bestselling book on coaching this century and is considered a classic by none other than Seth Godin. His most recent book is How to Work with (Almost) Anyone.

He founded Box of Crayons, a learning and development company that has trained hundreds of thousands of managers to be more coach-like in organizations, from Microsoft to Gucci. His TEDx Talk has been viewed by more than a million people. 

THIS EPISODE IS PERFECT FOR… anyone who wants to approach professional relationships more actively and intentionally.

TODAY’S MAIN MESSAGE… sometimes work relationships have great chemistry - you get along with your manager or team and are excited about working together. Although it’s an ideal situation, that’s rarely the case. In this episode, Michael shares his strategies for building the best possible relationships with the people you work with. 

WHAT I LOVE MOST… taking a step back to learn about how we and the people around us work so that together we can amplify the best of who we are and avoid the worst of who we are.

Running Time: 30:28

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Michael’s Book:

How to Work with (Almost) Anyone

Welcome to the What's Next! Podcast with Tiffani Bova. 

 

This week, I’m reflecting on a conversation I had with Frans Johansson a while back and want to share these valuable insights with you once again.

 

Frans is an author, entrepreneur, and the CEO of The Medici Group. He has inspired readers worldwide with his ideas on leadership and success, innovation, and diversity. His debut book, The Medici Effect, has been called “one of the most insightful books on managing innovation.” 

 

THIS EPISODE IS PERFECT FOR… anyone looking to find ways to stimulate innovation.  

 

TODAY’S MAIN MESSAGE… there are two main themes rising around the world today: Innovation and Diversity and Inclusion. That is not by accident. If you are able to combine concepts, perspectives, and people from different backgrounds, from different industries and fields, and from different cultures, you can uncover new innovative ideas.  

 

Don’t get caught in the “we’ve always done it this way” trap or try to mimic another business model (the “Uber of X” or the AirBnB of Y”). Use your talents and ambition to try something new.  

 

Keep producing. Put out another product if the first one fails. Keep going.  

 

WHAT I LOVE MOST… in order to innovate, you need the best people – period. You will need those people to work together and collaborate regardless of race, gender, or religion.

 

Running time: 37:36

 

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Find Frans Online: 

Personal Website 

The Medici Group 

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Title: 2023 Listener Favorite: Elevating Your Organization Starts with Elevating Your Team with Robert Glazer

Welcome to the What's Next! Podcast with Tiffani Bova. 

As we approach the end of the year, I’m pausing to look back and celebrate all of the wonderful guests that I had the honor of speaking to on the show. And based on your feedback, many of these guests resonated with you as well so we’re giving you another chance to hear them in this series of 2023 listener-favorite episodes!

This week, we’re bringing back an episode with Robert Glazer.

Robert is the Founder and Chairman of the Board of Acceleration Partners, a global partner marketing agency and the recipient of numerous industry and company culture awards, including Glassdoor’s Employees’ Choice Awards two years in a row. 

He is the author of the inspirational newsletter Friday Forward. He’s also the #1 Wall Street Journal, USA Today, and international bestselling author of five books: Elevate, Friday Forward, How To Thrive In The Virtual Workplace, Moving To Outcomes, and Performance Partnerships. He is a sought-after speaker by companies and organizations around the world and is the host of The Elevate Podcast.  

THIS EPISODE IS PERFECT FOR… leaders who want to foster a culture of growth and anybody who is managing a virtual team. 

TODAY’S MAIN MESSAGE… the growth of an organization is proportionate to the growth of the individuals on the team. Just as much as leaders focus on business growth, they should focus on the growth of their employees who are on the ground doing the work. Robert breaks this down into four key elements: spiritual, intellectual, emotional, and physical. 

WHAT I LOVE MOST… the way that Robert manages employees against agreed-upon KPIs instead of sporadically checking in on small steps along the way. This gives his remote team autonomy and flexibility to achieve their goals and, ultimately, reinforces a culture of trust. 

Running Time: 28:10

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Official Website

Twitter

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Robert’s Book: Elevate

Welcome to the What's Next! Podcast with Tiffani Bova. 

As we approach the end of the year, I’m pausing to look back and celebrate all of the wonderful guests that I had the honor of speaking to on the show. And based on your feedback, many of these guests resonated with you as well so we’re giving you another chance to hear them in this series of 2023 listener-favorite episodes!

This week, we’re bringing back an episode with Alex Budak to talk about how to create positive change. 

As a social entrepreneur, UC Berkeley faculty member, and author of Becoming a Changemaker, Alex dedicates his life to helping people from all walks of life make a positive impact in their lives, careers, and communities. He co-founded StartSomeGood.com, a platform that breaks down the barriers that prevent people from enacting change. StartSomeGood.com has now helped over 1,000 changemakers in 50 countries raise over $12 million to catalyze new initiatives. He previously ran Sweden’s leading social innovation incubator, Reach for Change, and worked at Change.org

At UC Berkeley Haas, Alex puts his heart and soul into teaching students and executives from around the globe the mindset, leadership skills, and action steps required to become changemakers. He also serves as Executive Director of the Berkeley Haas Global Access Program and as a Faculty Director for UC Berkeley Executive Education programs. He has given lectures on changemaking, entrepreneurship, and leadership in venues ranging from Ukraine to Cambodia, LA to the Arctic Circle, and at the White House and UN agencies.

THIS EPISODE IS PERFECT FOR… people who are looking to inspire change within their organizations, their communities, society at large, and most importantly, themselves.

TODAY’S MAIN MESSAGE… everyone has the potential to be a changemaker, we just have to be willing to embrace the mindset and apply the concepts to a particular issue. Becoming a changemaker is a journey, and if you take the first step, you’ll find that you can navigate and thrive amidst any uncertainty.

WHAT I LOVE MOST… you can be a positive changemaker anywhere and everywhere you go!

Running time: 31:02

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Alex’s Book: Becoming a Changemaker