S2: EP 003: Get CQC ready - the new framework, importance of feedback & what quality statements mean

 Imagine if you had one system that talks to multiple, allowing you to identify incidents and risks, report on them centrally, and trigger alerts and workflows automatically - all while significantly saving you time and enhancing patient safety. This week's episode of What the Health Tech talks about how health and social care organisations can do just that with Radar Healthcare!

Join us as we sit down with Paul Johnson, CEO and Co-Founder, and Mark Fewster, Chief Product Officer at Radar Healthcare, for an insightful conversation about world-firsts and innovation in healthcare. Discover the groundbreaking impact of data driven event triggers (also known as Institute of Healthcare Improvement Triggers or IHI Triggers) on global healthcare systems and understand their pivotal role in the industry. Explore the automation of patient harm prevention and discover how Radar Healthcare's API plays a transformative role in shaping the future of healthcare. Mark shares examples whilst highlighting the substantial benefits for our partners.

Tune in for a concise and insightful exploration of healthcare innovation with industry leaders! 

In this week's episode of #WhatTheHealthTech, Justine Abson, Head of Marketing is joined by Sarah Jane Downing, a remarkable survivor who turned adversity into strength in the aftermath of breast surgeon Ian Paterson's betrayal.

Sarah took charge, creating a support group for Paterson's former private patients even before the court case began. This group became a haven for mutual support, shared experiences, and real-time updates on the unfolding legal proceedings. Now, nearly four years since Paterson's conviction, the group stands strong, continuing to be a source of empowerment and healing for its members.

Join us as Sarah Jane recounts her personal journey, highlighting the importance of giving people a safe platform to speak up, share experiences, and feel heard.If you would like to get in touch with Sarah Jane, please connect via saraj9downing@gmail.com and LinkedIn (https://www.linkedin.com/in/sarahjane-downing-17037b129/). 

 Welcome to our special end-of-year podcast episode! As we wrap up this festive season, we're taking a look back through some of our most popular episodes in season 2 of #WhatTheHealthTech, featuring industry experts from all areas of health and social care. 

This episode covers a lot - from understanding CQC frameworks to issues in women's health, tech for better care, and empowering your team by changing the story, and more. So kick back, enjoy, and let's wrap up the year with some great insights!

We'd also like to take the time to thank all of our guests who have appeared on our podcast this year and an even bigger thank you to everyone who has listened and watched! 

If you would like to be featured on #WhatTheHealthTech in the new year, please get in touch whatthehealthtech@radarhealthcare.com  

As one of NQA’s first clients to transition to ISO 27001:2022, join Jonathan Alsop, Data Protection and Quality Lead at Radar Healthcare, in a captivating conversation with Denis McCarthy, a regional assessor at nqa – global certification limited, as they dive deep into the world of information security within healthcare. In this episode, they delve into the crucial significance of information security within healthcare, unraveling its true essence and its profound impact on delivering top-tier healthcare outcomes. 

Additionally, they cover off things like the critical importance of ISO 27001:2022, best practices for obtaining other certifications, and how Radar Healthcare's dedicated Compliance Team consistently ensures security excellence.

The latest version of ISO 27001 was published in October 2022, replacing ISO 27001:2013. By 1st November 2025, clients must transition their certificate to ISO 27001:2022 – something Radar Healthcare has done with plenty of time to spare.

More on the this here - https://www.nqa.com/resources/blog/september-2023/iso-27001-2022-transition-faqs

Connect with NQA: 
o Website - https://www.nqa.com/
o LinkedIn - https://www.linkedin.com/company/nqa-global
o X - https://twitter.com/NQAGlobal
o YouTube - https://www.youtube.com/user/NQAmovies

Connect with Radar Healthcare: 
o Website - https://radarhealthcare.com/ 
o LinkedIn – https://www.linkedin.com/company/radarhealthcare/  
o X – @radarhealthcare 
o Instagram – @radarhealthcare 
o YouTube - @radarhealthcare3174 

This week we're dropping a special bonus episode! Ahead of us exhibiting at the IHI Forum in Orlando, Florida next week, we're bringing you an interview with our CEO and Co-founder, Paul Johnson. Paul featured on the Vizient podcast to talk about the road to zero harm and high reliability. How do healthcare organisations make a conscious effort and put demonstrable actions in place to drive excellence AND make sure they sustain that excellence? 

Paul shares his thoughts on the three fundamentals to achieve this...

* Culture and Leadership
* Visibility and Engagement
* A Systems-Based Approach

Listen now to hear more on where Radar Healthcare helps healthcare organisations world-wide to identify their best practice and instill this into other areas to constantly improve and drive positive outcomes for patients. 

 With over 50 hospitals covering the length and breadth of the UK and over 8,500 staff, Circle Health Group are changing the narrative around governance. 

Governance systems are where incidents go, and risks live so they can have a negative connotation. BUT they also tell healthcare organisations what is going right…Simon Geoghan, Head of Clinical Data Reporting and Governance Systems for Circle Health Group talks to Radar Healthcare’s Chief of Partnerships, Rhian Bulmer about changing the narrative so true learning can happen. 

Change nowadays is constant…it’s how you make it happen for the better that’s important! 

Discover the essence of quality healthcare with North West Surrey Integrated Care Services (NICS), a GP federation leading collaborative efforts across 38 GP services. 

Join Marion Shipman, Head of Quality and Governance, and Nicki-Mantel Cooper, Medical Director, from NICS as they delve into a range of topics— from triangulating feedback and anticipated changes linked to the CQC single framework assessment to exploring simple yet effective methods of capturing feedback.

Useful Links: 

• NICS - https://www.nicsfed.co.uk/ 
• Connect with Radar Healthcare https://radarhealthcare.com/
• LinkedIn – linkedin.com/company/radarhealthcare  
• X – @radarhealthcare 
• Instagram – @radarhealthcare 
• YouTube - @radarhealthcare3174 

When it comes to your healthcare…have you ever gone through something and felt like it was just you? Women’s Health is so incredibly complex, and we’re delighted that this week’s guest is award-winning freelance health journalist and author of Rebel Bodies: A guide to the gender health gap revolution. Rebel Bodies explores where the problems lie but also the optimism of how things have progressed over the last few years. 

Sarah has written extensively for the i newspaper, Refinery29, the Telegraph, Grazia, the Guardian, the British Medical Journal and many others. She was also a finalist in the 2021 Medical Journalist’ Association Awards. 

In this week’s episode we share real-life stories, discuss why the gender gap is so important for the future, look at how we can use data  talk about some mind-blowing statistics and understand how we can all help to support  

 
Useful Links 

Rebel Bodies – https://www.bloomsbury.com/uk/rebel-bodies-9781399401111/ 

Connect with Sarah Graham 

www.sarah-graham.co.uk 

X - @SarahGraham7 

Instagram / Facebook - @sarahgraham7writer 

Connect with Radar Healthcare
www.radarhealthcare.com 

LinkedIn – linkedin.com/company/radarhealthcare 

X – @radarhealthcare 

Instagram – @radarhealthcare 

YouTube - @radarhealthcare3174 

Are you in the health and social care industry and looking for further guidance on the new Care Quality Commission framework, quality statements and the importance that feedback is going to have? If so, you're in the right place!

Join Radar Healthcare for an insightful conversation with Louie Werth, Director of Care Research, discusses the world of CQC readiness in the latest episode of 'What the HealthTech?'

Useful Links/Info
We have gathered a number of useful links as part of our recent CQC blog, including the Care Research documents Louie mentions in the episode - https://radarhealthcare.com/news-blogs/unpacking-the-cqc-strategy/ 

We are extremely proud to announce that Radar Healthcare has not only been recognised as a Great Place to Work, but has recently ranked amongst the UK’s Best Workplaces in Tech. This prestigious recognition is a testament to our dedicated team, our unwavering commitment to excellence, and the vibrant work culture we have collectively fostered over the past 10 years.

In this week's episode, Head of People and Culture, Hannah Jones, joins Justine Abson, Head of Marketing, to discuss the value of prioritising a people-centric culture. Hannah offers insights and strategies for attaining workplace greatness and shares best practices that have contributed to our internal success.

If you'd like more information about Great Place to Work click here.

For more information on how Radar Healthcare helps health and social care organisations to manage their risk and create positive outcomes click here.