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    Take the 2021 Influence Challenge

    enDecember 28, 2020
    What was the main topic of the podcast episode?
    Summarise the key points discussed in the episode?
    Were there any notable quotes or insights from the speakers?
    Which popular books were mentioned in this episode?
    Were there any points particularly controversial or thought-provoking discussed in the episode?
    Were any current events or trending topics addressed in the episode?

    About this Episode

    On this episode of Speaking to Influence, Laura shares the best 24-Hour Influence Challenges of 2020 and how you can use them to create actionable results in 2021. Listen in as past guests challenge you to evaluate your communication skills, create a system for accountability, and become an expert at providing feedback that creates an impact.

    To learn more about Dr. Laura Sicola and how mastering influence can impact your success go to https://www.speakingtoinfluence.com/quickstart and download the quick start guide for mastering the three C’s of influence.

     

    You can connect with Laura in the following ways:

    LinkedIn: https://www.linkedin.com/in/drlaurasicola

    LinkedIn Business Page: https://www.linkedin.com/company/vocal-impact-productions/

    YouTube: https://www.youtube.com/channel/UCWri2F_hhGQpMcD97DctJwA

    Facebook: Vocal Impact Productions

    Twitter: @Laura Sicola 

    Twitch: https://www.twitch.tv/vocalimpactproductions

    Instagram: @VocalImpactProductions

    See omnystudio.com/listener for privacy information.

    See omnystudio.com/listener for privacy information.

    Recent Episodes from Speaking to Influence

    Ashley Sardjoe: Presence, Risk, and Results: Communication Secrets for the Modern Leader

    Ashley Sardjoe: Presence, Risk, and Results: Communication Secrets for the Modern Leader

    Ashley Sardjoe shares his journey, emphasizing the importance of being present, embracing mistakes, and clear communication during change. He highlights the power of accountability partners and self-discipline for achieving goals.

    In this episode you will learn: 

    • The power of being present and actively listening to build strong connections.
    • How to transform mistakes into growth opportunities through effective communication during change.
    • Strategies for taking calculated risks and making clear decisions with strong communication to stakeholders.
    • Why accountability partners are essential for achieving your personal and professional goals.

    About Ashley:

    Meet Ashley Sardjoe, a global People & Organization leader with a passion for driving transformative change that enhances organizational performance and drives sustainable business growth. With over 15 years of experience in the field of HR, Ashley is renowned for his ability to develop and execute human capital strategies that enable organizations to achieve their strategic objectives.

    Starting his career in management consultancy for both Accenture and EY, Ashley managed and led multiple local & global HR, business, and process improvement initiatives, including all relevant change management activities and system implementations. Since 2011, Ashley has been working with and for Novartis within their headquarters in Basel, Switzerland in different global HR roles. In 2019 Ashley moved to his home country, the Netherlands to assume the role of Country People & Organization Head. Since 2021, Ashley is the VP, Country People & Organization Head for Novartis in Canada.

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    You can connect with Ashley Sardjoe in the following ways:

    Learn more about Novartis:

    • Novartis: www.novartis.com - Visit the Novartis website to learn more about the company and its commitment to innovation and patient care.

    You can connect with Dr. Laura Sicola in the following ways:

    • LinkedIn: https://www.linkedin.com/in/drlaurasicola
    • LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc
    • YouTube: https://www.youtube.com/c/VocalImpactProductions
    • Facebook: Dr. Laura Sicola
    • Twitter: @LauraSicola
    • Instagram: @drlaurasicola
    • Website: https://laurasicola.com
    • Laura’s Online Course: virtualinfluence.today

    See omnystudio.com/listener for privacy information.

    See omnystudio.com/listener for privacy information.

    Speaking to Influence
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    Ngozi Okeh - Driving Business Success through Diversity, Equity, and Inclusion (DEI)

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    In this episode you will learn:

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    • Strategies for effectively engaging executive leaders in DEI by aligning initiatives with organizational goals and priorities.
    • Overcoming common misconceptions about DEI and fostering a culture of inclusivity and belonging.
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    • Practical tips for managing nervousness in speaking engagements and enhancing communication effectiveness.
    • The pitfalls of relying on the 'It Factor' in hiring decisions and the importance of grounding assessments in objective standards.
    • Recognizing the influence of bias in decision-making and strategies for avoiding subjective biases.
    • The value of seeking external perspectives and diverse viewpoints to challenge biases and make informed decisions.

     About Ngozi:

    Ngozi Okeh is an accomplished DEI leader with a proven track record of driving initiatives to integrate diversity, equity, and inclusion into strategic business processes. She specializes in conceptualizing, defining, and operationalizing DEI principles to align with organizational goals, developing and overseeing policies and programs aimed at fostering a diverse and inclusive workplace culture.

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    You can connect with Ngozi in the following ways:

     

    You can connect with Dr. Laura Sicola in the following ways:

     

    • LinkedIn: https://www.linkedin.com/in/drlaurasicola
    • LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc
    • YouTube: https://www.youtube.com/c/VocalImpactProductions
    • Facebook: Dr. Laura Sicola
    • Twitter: @LauraSicola
    • Instagram: @drlaurasicola
    • Website: https://laurasicola.com
    • Laura’s Online Course: virtualinfluence.today

    See omnystudio.com/listener for privacy information.

    See omnystudio.com/listener for privacy information.

    Speaking to Influence
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    Dan Bradbury: The Three Commandments for Success: Connect, Understand, and Know Your Numbers

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    In this episode you will learn:

    • Why connecting personally is so important in M&A, as it builds trust and rapport- show how much you care, then how much you know.
    • How understanding the other person’s motives is essential for effective communication and negotiation
    • Why articulating your numbers is necessary to convey the financial aspects of the deal and actually gain buy in. Get to know your own business inside and out to communicate about it more effectively.

    Mentioned in the Episode:

     

    About Dan:

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    His love of numbers and finances is what sets him apart and allows him to find the hidden assets and weaknesses within the businesses that he invests in and the business owners that he consults.

    He started out with nothing and built himself up from the ground up.

    Dan has over 15 years of business experience in a huge range of industries. He has founded, built and sold two companies for seven figures and has invested in over a dozen other companies on top of the five businesses that he has purchased outright.

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    You can connect with Dan in the following ways:

    • Web: https://danbradbury.com/  – go to Dan’s website to find a free business profit maximizer score card. Answer questions to get a custom 20 page report in 10 different areas to maximize the profitability for your business.

     

    You can connect with Dr. Laura Sicola in the following ways:

    • LinkedIn: https://www.linkedin.com/in/drlaurasicola
    • LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc
    • YouTube: https://www.youtube.com/c/VocalImpactProductions
    • Facebook: Dr. Laura Sicola
    • Twitter: @LauraSicola
    • Instagram: @drlaurasicola
    • Website: https://laurasicola.com
    • Laura’s Online Course: virtualinfluence.today

    See omnystudio.com/listener for privacy information.

    See omnystudio.com/listener for privacy information.

    Speaking to Influence
    enFebruary 27, 2024

    Katie Bussing of Springfield Clinic: Pulse Check - A Tool for Organizational Strategy, Communication to Stakeholders, and Receiving Feedback from Your Team

    Katie Bussing of Springfield Clinic: Pulse Check - A Tool for Organizational Strategy, Communication to Stakeholders, and Receiving Feedback from Your Team

    Katie Bussing, Chief Human Resources officer of Springfield Clinic, is Laura’s guest this week on Speaking to Influence. Katie shares some tips on how she pulse checks a room when speaking to different groups, especially key stakeholder groups.

    In this episode you will learn:

    • How Katie is working to change the perception of HR by demonstrating the value of having HR function in a strategic role within the organization.
    • How Katie reads the room to get an understanding of the audience’s needs in order to adjust communication style, and then how she pivots her messaging.
    • How job shadowing can provide valuable insights into different roles and departments within an organization, fostering a better understanding and appreciation for the work being done.
    • How Katie approaches receiving feedback from her team.

    24 Hour Challenge:

    Reach out to someone you don’t know in your organization, have coffee with them, and job shadow them for an hour or two. What do you learn?

    About Katie:

    Katie Bussing, SPHR, oversees all areas of Human Resources, including Benefits, Compensation, Employee Relations, Training & Organizational Development and Talent Acquisition.

    Katie considers one of her top priorities to be championing her team to be as successful as possible in their roles. This is what Human Resources is all about, she believes: supporting the rest of the organization to carry out Springfield Clinic’s mission every day, because a positive environment for employees helps them create a community of caring for patients. This vision is simple, but the work is not always, and that’s what makes each day exciting.

    Katie has 17 years of human resources leadership that includes all areas of HR, including leadership roles at Fortune 500 companies in the Chicago area. She earned a Bachelor of Arts in speech communication and a Master of Human Resources & Industrial Relations from the University of Illinois in Urbana-Champaign and sits on the Board and Executive Committee for Sparc.

    Katie also maintains certification as a senior professional of human resources (SPHR) and is a member of the Society for Human Resources Management (SHRM).

    Born and raised in Springfield, Katie has three children, Ryan, Jake and Emily, and her favorite hobby/other full-time job is being a mom and jumping from one kid activity to the next.

    You can connect with Katie in the following ways:

    You can connect with Dr. Laura Sicola in the following ways:

    • LinkedIn: https://www.linkedin.com/in/drlaurasicola
    • LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc
    • YouTube: https://www.youtube.com/c/VocalImpactProductions
    • Facebook: Dr. Laura Sicola
    • Twitter: @LauraSicola
    • Instagram: @drlaurasicola
    • Website: https://laurasicola.com
    • Laura’s Online Course: virtualinfluence.today

    See omnystudio.com/listener for privacy information.

    See omnystudio.com/listener for privacy information.

    Speaking to Influence
    enFebruary 20, 2024

    Skip Howard of Spacee: Transparency, Triumph, and Taking Risks

    Skip Howard of Spacee: Transparency, Triumph, and Taking Risks

    Laura welcomes Skip Howard, Founder of Spacee, to this episode of Speaking to Influence. Skip talks about a time when he had a vision that no one, his investors, board of directors, or sales teams believed in, and what happened when he decided to execute it anyway. Tune in to find out what happened!

    In this episode you will learn:

    • Why Skip uses a holistic approach to selling products, with transparency about the risks rather than focusing solely on the benefits of a product with clients.
    • How Skip overcame imposter syndrome by shifting his focus to serving his audience valuable information rather than being judged.
    • How COVID led Skip to implement a ‘burn the ships’ mentality of taking risks and failing fast, which inspired his company to be more comfortable taking calculated risks.
    • Why Skip takes his developers to stores to see their tech in action, and how it inspires more buy-in and enthusiasm for the company.

    24 Hour Challenge:

    Sign up for a free Chat GPT account and ask it to write a LinkedIn profile for you.

    About Skip:

    Skip founded Spacee, Inc. in 2016 with the idea of building natural user interfaces and reactive intelligence into the physical world. Since then, Skip has been instrumental in developing Spacee computer vision technology, making it one of the leading technology companies in the spatial augmented reality and robotics Sectors.

    Skip has worked in the technology industry for 20+ years, gaining experience as a Founder and CTO for Cancer Gene Connect, a hereditary cancer risk assessments leader, and Co-Founder of Pave Systems, a judicial software company. From 2007 to 2015, Skip served as an integral member of Ross Perot's technology team at Hillwood Development Company which included building the media department for Hillwood and designing /implementing a family office financial system.

    Outside of Spacee, Skip is passionate about advancing technology knowledge and runs one of the largest Computer Vision Developers groups in North America. Several publications have recognized Skip as a top CEO and innovator, including DCEO (2020 Winner of Innovation in Retail) and Ernst & Young (Finalist for 2019 Entrepreneur of The Year®). He was named one of the Top 500 most influential business leaders in Dallas by D Magazine in 2020, 2021, 2022, 2023 and 2024. He is a member of YPO.

    You can connect with Skip in the following ways:

    You can connect with Dr. Laura Sicola in the following ways:

    • LinkedIn: https://www.linkedin.com/in/drlaurasicola
    • LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc
    • YouTube: https://www.youtube.com/c/VocalImpactProductions
    • Facebook: Dr. Laura Sicola
    • Twitter: @LauraSicola
    • Instagram: @drlaurasicola
    • Website: https://laurasicola.com
    • Laura’s Online Course: virtualinfluence.today

    See omnystudio.com/listener for privacy information.

    See omnystudio.com/listener for privacy information.

    Speaking to Influence
    enFebruary 13, 2024

    Glenn Hofmann of New York Life Insurance: Busting A.I. Myths

    Glenn Hofmann of New York Life Insurance: Busting A.I. Myths

    Glenn Hofmann, Chief Analytics Officer of New York Life Insurance, is our guest on the newest episode of Speaking to Influence where he shares with Laura why we should not be afraid of A.I. and gives tips on how to leverage it for job security.

    In this episode you will learn:

    • How he has addressed misconceptions about A.I. with his communications team when people believed they would lose their jobs to A.I., and why he believes ‘intelligence’ in its title is actually a misnomer.
    • How he learned the importance of ‘info-tainment’-- providing enough entertainment to keep his audience’s attention, while still being informative.
    • Why it’s important to practice the first few minutes of a presentation before giving it in front of an audience.
    • Why it’s important to flex your networking muscles to keep yourself on people’s radar.

     

    24 Hour Challenge:

    Consider being on a podcast! Identify a podcast, pick a topic you would be interested in speaking about, and send a message to the hosts to propose it. (Tune in to the full episode for Laura’s quick tip for some specific resources to help you with this!)

     

    About Glenn:

    Glenn Hofmann is an influential C-level leader in Data and AI, who is known for building and managing successful data organizations within the complex business, cultural, regulatory and technology realities of large corporations. From 2016 to 2023 he was Chief Analytics Officer at New York Life, and leader of the Center for Data Science and Artificial Intelligence (CDSAI). Glenn built the 100-person team which supported many areas of the company, such as Underwriting, Finance, Marketing, Sales Distribution, Customer Service, Product, HR and Compliance, with data and AI solutions, including generative AI projects.

    Prior to joining New York Life, he built and led analytics teams in Property and Casualty insurance (at Verisk, TransUnion and Allstate) and held leadership positions at Claritas, ID Analytics, and HSBC. Prior to his business career, Glenn served as Professor of Statistics at the University of Concepcion in Chile.

    He received his Ph.D. in Statistics from The Ohio State University in 1997 and his MBA from the Wharton Business School in 2009. Glenn was recognized by DataIQ 100 as one of the “100 Most Influential People in Data” in 2022 and 2023.

    You can connect with Glenn in the following ways:

    Mentioned in the Episode:

    You can connect with Dr. Laura Sicola in the following ways:

    • LinkedIn: https://www.linkedin.com/in/drlaurasicola
    • LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc
    • YouTube: https://www.youtube.com/c/VocalImpactProductions
    • Facebook: Dr. Laura Sicola
    • Twitter: @LauraSicola
    • Instagram: @drlaurasicola
    • Website: https://laurasicola.com
    • Laura’s Online Course: virtualinfluence.today

    See omnystudio.com/listener for privacy information.

    See omnystudio.com/listener for privacy information.

    Speaking to Influence
    enFebruary 06, 2024

    Luke Billeri of Member’s Choice Credit Union: The Art of Adaptive Communication

    Luke Billeri of Member’s Choice Credit Union: The Art of Adaptive Communication

    On this week’s episode of ‘Speaking to Influence,’ Luke Billeri, president and CEO of Member’s Choice Credit Union tells Laura how he used ‘pre-suasion’ to gain key stakeholder buy-in before a critical decision.

     

    In this episode you will learn:

    • How Luke learned the importance of adapting communication style based on the audience's competencies by modifying communication to be relevant to the audience
    • How in acknowledging personal strengths and weaknesses, Luke’s team was able to create a solid group dynamic where they supported each other.
    • How Luke asserted himself with his boss about a risk to the organization, and after a drip campaign of providing data and hints, his boss eventually agreed and Luke's concerns were validated.
    • Luke and Laura discussed the importance of persuasion and inspiration in leadership. Luke shared his experience of using ‘pre-suasion’ persuasion to gain support before important meetings, while also inspiring others by explaining the benefits and end goals of organizational change.
    • Why sincerity is key in expressing passion, regardless of one's personality type, and how it can make a candidate stand out

     

    24 Hour Challenge:

    The art of pre-suasion: we all need support on something. Go in advance of a presentation / meeting and talk to an individual who you might need their support. Your passions might be able to come out easier and any questions they have may come out easier and help build your rapport in advance of the bigger meeting.

     

    About Luke:

    Luke Billeri is the CEO of Members Choice Credit Union (MCCU), a full-service financial institution based in Houston, Texas. With over 20 years of experience in the credit union industry, he specializes in retail, lending, and strategic financial management.

    Committed to strengthening community initiatives, Luke spearheaded the creation of the Members Choice Credit Union “Helping Heroes” Savings Program for individuals working in heroic professions such as education, law enforcement, first responders, and healthcare.

    Having served the Credit Union Industry already for nearly two decades, he joined MCCU as chief lending officer in January 2020, was promoted to executive vice president in September 2022, and assumed the role of chief executive officer in January 2023. As a results-oriented and decisive leader, Luke ensures a member-centric focus and strategic sustainability for MCCU. Passionate about the supporting the various needs of members, he believes wholeheartedly in the credit union philosophy of “people helping people.” Luke enjoys outdoor activities with family and friends in his spare time, such as fishing, boating, and anything on the water.

     

    You can connect with Luke in the following ways:

     

    You can connect with Dr. Laura Sicola in the following ways:

    • LinkedIn: https://www.linkedin.com/in/drlaurasicola
    • LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc
    • YouTube: https://www.youtube.com/c/VocalImpactProductions
    • Facebook: Dr. Laura Sicola
    • Twitter: @LauraSicola
    • Instagram: @drlaurasicola
    • Website: https://laurasicola.com
    • Laura’s Online Course: virtualinfluence.today

    See omnystudio.com/listener for privacy information.

    See omnystudio.com/listener for privacy information.

    Speaking to Influence
    enJanuary 30, 2024

    Scott Miller of YESLY Water: Cultivating a ‘We’ Culture

    Scott Miller of YESLY Water: Cultivating a ‘We’ Culture

    Scott Miller is the guest on this week’s episode of Speaking to Influence. The Co-Founder and CEO of YESLY Water speaks to Laura about how he handled pushback and set boundaries to move forward.

    In this episode you will learn:

    • How Scott used individual time with his team members to be vulnerable during a personal diagnosis, which resulted in galvanizing his team to become closer as they ended up opening up new levels of conversation.
    • How Scott used transparency in order to ensure that his company’s intentions were understood.
    • How Scott uses his company’s pillars to lead conversations with his team to ensure that they are living their ‘We’ culture.
    • How to frame your contributions during an interview when you want to avoid sounding like you’re bragging…and how showing that you are a contributor’ could be the ‘It’ factor that CEOs might be looking for.

     

    24 Hour Challenge:

    Dream something awake! Then think of a process to make that dream awake come true.

     

    Mentioned in the Episode:

    “The Summit Mindset: Winning the Battle of You Versus You” – Scott Miller

     

    About Scott:

    Scott Miller is an exceptional visionary leader with a remarkable track record in thebeverage industry. With over 30 years of experience and nearly two decades as ahighly effective CEO, Scott is renowned for his transformative leadership style.

    As the driving force behind Essentia and acquisition by Nestle, Scott fearlesslynavigated the company through unprecedented challenges during the globalpandemic and economic crises. Under his leadership, Essentia adopted a People-first culture with its foundational 4 Strategic Pillars, empowering the entire team to create a daily positive impact.

    Throughout his tenure as CEO of Tampico Beverages, Inc., Scott orchestrated the company's successful expansion into a mid-size international organization and skillfully led the sale process of Tampico to one of the largest ESOP funds in the nation. Scott teamed up with Ken Uptain to create their shared vision of the #1 Enhanced Flavored Still Water in the nation, Yesly. Empowering, but edgy, Yesly is set to reach national distribution by the end of 2023 cementing Scott as a leader in the beverage & CPG industry.

    An avid runner and fitness enthusiast, he lives by the motto of "doing the reps," always striving to bring out the best in others. Scott's leadership is centered around unity and collective success, exemplified by his powerful mantra, "It's never about 'one' of us. It's always about 'all' of us."

     

    You can connect with Scott in the following ways:

     

    You can connect with Dr. Laura Sicola in the following ways:

    • LinkedIn: https://www.linkedin.com/in/drlaurasicola
    • LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc
    • YouTube: https://www.youtube.com/c/VocalImpactProductions
    • Facebook: Dr. Laura Sicola
    • Twitter: @LauraSicola
    • Instagram: @drlaurasicola
    • Website: https://laurasicola.com
    • Laura’s Online Course: virtualinfluence.today

    See omnystudio.com/listener for privacy information.

    See omnystudio.com/listener for privacy information.

    Speaking to Influence
    enJanuary 23, 2024

    Vivian Wesson of The Board of Pensions of the Presbyterian Church: The Power of Small Gestures

    Vivian Wesson of The Board of Pensions of the Presbyterian Church: The Power of Small Gestures

    In this episode, Dr. Laura Sicola and guest Vivian Wesson explore the importance of curiosity over judgment in inclusive conversations, emphasizing the transformative power of small gestures and acts of kindness in creating an inclusive society and highlighting the positive impact of smiles.

    In this episode you will learn:

    • The surprising relevance of improv skills in leadership
    • The importance of replacing judgment with curiosity
    • The impact of silence on DEI efforts
    • The power of greeting and acknowledging others

    24 Hour Challenge:

    Stop apologizing! Distinguish when situations require a ‘pardon me’ rather than a true ‘I’m sorry’.  Empower yourself by changing your language around the situation, and pass it on!

    Mentioned in the Episode:

    “Never Split the Difference: Negotiating as if Your Life Depended on It” - Chris Voss

    About Vivian:

    A Fordham law school graduate, Vivian currently serves as Executive Vice President, Corporate Secretary and General Counsel for The Board of Pensions of the Presbyterian Church (U.S.A.). Headquartered in Philadelphia, the Board of Pensions offers a broad range of benefits to congregations, agencies, and affiliated institutions, serving more than 65,000 members nationally.

    Prior to joining the Board of Pensions, Vivian held the position of Chief Intellectual Property Counsel of Marsh & McLennan Companies, Inc., for which she worked for over 16 years. Her areas of expertise include intellectual property, software licensing, mergers & acquisitions, strategic investments, benefits, corporate governance, reinsurance regulation, records retention, and business entity management.

    Vivian has authored several articles on social justice issues, including “How AI and Facial Recognition Can Chill Access to Justice,” “Why Facial Recognition Technology is Flawed,” and “Environmental Racism: How Lawyers Can Help Close the Climate Gap.” Aside from her work with the Board of Pensions, Vivian chairs the New York State Bar Association’s Task Force on Artificial Intelligence and is a member of the Task Force on Combating Antisemitism and Anti-Asian Hate. In June 2021, Vivian was appointed as a delegate to NYSBA’s House of Delegates. Vivian also serves as a Director of Phillips Exeter Academy’s General Alumni Association.

     

    You can connect with Vivian in the following ways:

    You can connect with Dr. Laura Sicola in the following ways:

    • LinkedIn: https://www.linkedin.com/in/drlaurasicola
    • LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc
    • YouTube: https://www.youtube.com/c/VocalImpactProductions
    • Facebook: Dr. Laura Sicola
    • Twitter: @LauraSicola
    • Instagram: @drlaurasicola
    • Website: https://laurasicola.com
    • Laura’s Online Course: virtualinfluence.today

    See omnystudio.com/listener for privacy information

    See omnystudio.com/listener for privacy information.

    Speaking to Influence
    enJanuary 16, 2024

    Johann Wrede of Emburse: The Power of Experience

    Johann Wrede of Emburse: The Power of Experience

    Joining Laura on this week’s episode of ‘Speaking to Influence’ is Johann Wrede, Chief Experience Officer at Emburse. Johann shares how he manages group dynamics among key stakeholders to keep them from hijacking meetings with their own agendas so that his plan stays intact.

    In this episode you will learn:

    • What a great customer experience is really about.
    • What exactly a Chief Experience Officer does, and why more C-Suites should think about adding one to take collaboration of departments to integration.
    • How Johann was able to bridge the divide between his expertise on the technical side and his creativity when it came to talking to customers through sales.
    • How Johann went about getting prepared to be assertive in a meeting with other executives in order to keep everyone focused and achieve his objectives and ensure his meeting didn’t get hijacked by other stakeholders’ agendas.
    • The approach of a ‘Yes we can do it, here’s what I need’ perspective during negotiations, and how you can use it to show you are collaborative as well as to highlight alternative options.

    24 Hour Challenge:

    Go to every person you run into in your business and ask them how the work they do impacts the customer experience.

    About Johann:

    As the first-ever Chief Experience Officer at Emburse, Johann is responsible for leading a cross-functional marketing and customer success organization, with the goal of delivering a world-class customer experience from first awareness through subscription renewal.

    Over the course of the last 25 years, Johann has written, implemented, sold and marketed a variety of customer database, CRM and customer experience (CX) products. An evangelist for customer experience, he has spoken to keynote and media audiences in 18 different countries.

    Prior to Emburse, Johann served as Chief Marketing Officer at Xactly Corporation. Before joining Xactly, he held several executive leadership positions within SAP Global Marketing, including the first-ever Creative Director for SAP.

    You can connect with Johann in the following ways:

    You can connect with Dr. Laura Sicola in the following ways:

    • LinkedIn: https://www.linkedin.com/in/drlaurasicola
    • LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc
    • YouTube: https://www.youtube.com/c/VocalImpactProductions
    • Facebook: Dr. Laura Sicola
    • Twitter: @LauraSicola
    • Instagram: @drlaurasicola
    • Website: https://laurasicola.com
    • Laura’s Online Course: virtualinfluence.today

    See omnystudio.com/listener for privacy information.

    See omnystudio.com/listener for privacy information.

    Speaking to Influence
    enJanuary 08, 2024