The Brief with Stacey McDonald, Pre-Sales Solutions Architect at CTS

Gavin Curtis, Head of IT at Town Legal LLP joins the show to discuss application integration and the importance of user expereince, cyber security and change management. 

View the show notes: https://cts.co.uk/hub/videos/podcast-gavin-curtis-town-legal-llp/

“The first thing to do is understand the user, what the user wants to achieve, understand their work methodology, and what their workflow process is.”  

Intro (00:00)
User Experience and Application Integration (01:05)  
Cyber Security (06:44) 
Change Management (09:38)
Town Legal’s plans for 2023 (10:52) 

Within the Shaped for Law podcast, we have started rolling out a new and different form of episodes. These engaging and insightful webinars dives deeper into a specific topic related to Legal Tech. In the first episode of this series within Shaped for Law, we are joined by Caroline Hill, Editor-in-Chief at Legal IT Insider and James Temple, COO at Seddons, who discusses digitisation, IT innovation, and IT vendors within the legal sector.

View the show notes: https://hubs.ly/Q01f-9PF0

“With a lot of firms, there is still a long way to go. They have loads of potential that is not being realised. People are overwhelmed with technology solutions and not getting to grips with them. There’s lots of untapped potential where people could be using technology more to make themselves more efficient, but they are not.”

Contact CTS today to find out how we can help your firm reach its full potential: https://hubs.ly/Q019X0Hk0

Our Pre-Sales Solutions Architect, Stacey McDonald, joins us in the second episode of The Brief, a series within the Shaped for Law podcast. In this episode, Stacey examines the current state of technology, as well as technologies we can expect to see in the near future.

In addition to, he examines his role and why it is so important to both CTS and our clients. 

"Essentially what my role is supporting the commercial team with technical  advice, and also supporting the delivery team and giving them them the information that was agreed with the client commercially. [...] I see myself as the glue between the commercial and the technical."

Watch it on YouTube: https://youtu.be/Kf6UT6Pdy8I

Christian Toon, Chief Information Security Officer at Pinsent Masons joins the show to discusses security in the legal sector from the perspective of a CISO, including firms’ response time to cyber-attacks, availability of funds, and the need for cyber leadership for the continued protection and survival of the firm. 

View the show notes: https://hubs.ly/Q01cj6vJ0

"Security, as we are seeing now more than ever, especially from our clients, is becoming one of the single biggest things they want to talk to us about. So, why would you not have that elevated to the right level within your organisation?"

We are rolling out a new series within our Shaped for Law podcast called The Brief, where we focus on the people within a legal tech service provider. Short, sweet and loaded with insights. The first episode of this series features CTS’ Head of Client Success, Fiona Hamilton. Fiona explores her role at CTS, including the importance of helping client reach their goals and the challenges that arose as a result of merging three businesses – CTS, CBS, and Sprout IT - during the pandemic. 

"We are doing a lot of end-user support for our clients. We are working, on occasion, with IT teams. So, ultimately, the goal there is to drive that excellence, to make sure that the user experience with us, the end-user or our users of clients' clients are seeing and experiencing IT as a facility or for their business."

Patrick Hurley is the Vice President of Global Speciality Support at Thomson Reuters and joins us to discuss a range of topics including digitisation within the legal industry, future strategy, what it is that lawyers want and cloud technology. 

View the show notes: https://hubs.ly/Q01b5Jft0

“The other is the concept of open platforms and the ability to connect with a partner ecosystem, with your clients’ clients. […] Just the systems talking to each other in an open and easy to configure manner, I think that’s the way of the future.” 

 Scott Bozinis is the CEO of InfoTrack UK and joins us to chat about a range of topics including COVID-19 and its effects on the legal industry, the importance of IT vendors in the legal space and client expectations of law firms in this digital era. 

“Where we stand today, if you are a firm and you are not able to fully transact with your clients virtually, you are probably not going to get the referral business and you are probably not going to give your clients the experience that they are getting in every other industry. And we know what happens to the industries that don’t sort of, you know, move on and digitise.”

https://cts.co.uk/hub/blog/shaped-for-law-scott-bozinis

Mark Parr joins the show to discuss data, insights, lawyers, and collaboration on a global scale.

He discusses how data may be maintained, reused, and analysed. He also emphasises why lawyers need to understand data and be able to reuse it for their clients' needs.

 “The journey we are going on is one to understand data we have, where it is, how we use it, manipulate it, store it, make it available. But also, how we can draw the insight from that, how we can learn from it, how we can find market trends. [...] And how we can make that data useful for our clients." 

https://cts.co.uk/hub/blog/shaped-for-law-mark-parr

David Aird joins the show to discuss bringing your ‘whole self’ to work, winning the war for talent and the security threats that keep him awake at night.

He talks about the importance of diversity and how workplaces can benefit from being a safe and welcoming space for everyone. 

"Be yourself. If people are themselves, their best versions, then they are also going to bring their best to work.” 

Introducing the Shaped for Law podcast series from CTS.  Embark on a journey into the minds of legal tech leaders and innovators. Join CTS In-House Legal CIO, David Fazakerley, as he explores the state – and future – of legal technology by asking hard-hitting questions in these engaging conversations.