The Customer Isn't ALWAYS Right But Sometimes They Are | Why You Need A Customer Service Manager To Scale Your Short Term Real Estate Business

On today's episode of Cash Flow Diary, J. Massey explores the habits and mindsets that are holding you back from scaling up and growing your short term rental empire.

Despite a hunger for knowledge and self-improvement, many individuals find themselves stuck in unproductive routines that hinder their progress. J offers actionable advice for breaking free from these patterns and shifting your mindset towards growth and success.

Also in this episode: 

• Suffering leads to perseverance
• The problem with qualified retirement accounts
• The importance of believing that wealth is for everyone
• A sequence of events that can destroy your liquidity

Jay Massey is a full-time Real Estate Investor, Entrepreneur, Popular Podcast Host, Author, Speaker, Coach & All-Around Problem Solver.

Cashflow Diary is a short-term rental hospitality training company. We show people how to build their own short-term rental business (without needing to buy or own any property) so they can thrive financially.

Heralded as the most advanced short-term rental training in the industry, Cashflow Diary enjoys creating content and communities that are solely focused on developing individuals into powerful business owners. Founded by J. Massey, Cashflow Diary exists to create short-term rental entrepreneurs. No matter your passion, he believes that running a hospitality business will change people’s lives…

 Cashflow Diary is here to share all of it with you.

On today's episode of Cash Flow Diary, J. Massey hosts a Q+A session about how working with the short term rental industry can help anyone generate the wealth they seek. 

During this Q+A session with clients, J answers a wide range of questions from clients and provides answers and strategies they can use to help them start building their own short term rental empire.

Also in this episode:

• How do you leverage what you already have
• Using referral codes for Uber and Lyft to make your rental stand out
• The rule of adverse selection
• The difference between an Airbnb and a bed and breakfast
• About Cashflow Diary™ 

Jay Massey is a full-time Real Estate Investor, Entrepreneur, Popular Podcast Host, Author, Speaker, Coach & All-Around Problem Solver.

Cashflow Diary is a short-term rental hospitality training company. We show people how to build their own short-term rental business (without needing to buy or own any property) so they can thrive financially.

Heralded as the most advanced short-term rental training in the industry, Cashflow Diary enjoys creating content and communities that are solely focused on developing individuals into powerful business owners. Founded by J. Massey, Cashflow Diary exists to create short-term rental entrepreneurs. No matter your passion, he believes that running a hospitality business will change people’s lives…

 Cashflow Diary is here to share all of it with you.

On today's episode of Cash Flow Diary, J. Massey hosts a Q+A session with coaching clients about the first steps needed to build your short term rental empire.

There are a lot of steps involved when it comes to building your short term rental empire. During Q+A calls with coaching clients, J shares the importance of changing your mindset and how it will have an astronomical impact on your business over time.

Also in this episode:

• You don't rise to the level of your goals; you fall to the level of your systems
• How habits are the compound interest of self-improvement
• The importance of tracking your sleep and water intake
• Habits are the compound interest of self improvement, the effects of your habits multiply as you repeat them. 

About Cashflow Diary™ 

Jay Massey is a full-time Real Estate Investor, Entrepreneur, Popular Podcast Host, Author, Speaker, Coach & All-Around Problem Solver.

Cashflow Diary is a short-term rental hospitality training company. We show people how to build their own short-term rental business (without needing to buy or own any property) so they can thrive financially.

Heralded as the most advanced short-term rental training in the industry, Cashflow Diary enjoys creating content and communities that are solely focused on developing individuals into powerful business owners. Founded by J. Massey, Cashflow Diary exists to create short-term rental entrepreneurs. No matter your passion, he believes that running a hospitality business will change people’s lives…

 Cashflow Diary is here to share all of it with you.

On today's episode of Cash Flow Diary, J. Massey hosts a Q+A session with coaching clients about storage solutions for their gold and Silver.

When it comes to storage for gold and silver J Massey has heard it all. J speaks with a group of coaching clients and provides advice on safely storing your gold and Silver without burying them in the backyard.

Also in this episode:

• The reason why coin shops often next to gun shops
• Why is Silver counterfeited less than gold 
• Even Benjamin Franklin kept some of his assets across seven countries.
• Gold and Silver are not always insurable 

About Cashflow Diary™ 

Jay Massey is a full-time Real Estate Investor, Entrepreneur, Popular Podcast Host, Author, Speaker, Coach & All-Around Problem Solver.

Cashflow Diary is a short-term rental hospitality training company. We show people how to build their own short-term rental business (without needing to buy or own any property) so they can thrive financially.

Heralded as the most advanced short-term rental training in the industry, Cashflow Diary enjoys creating content and communities that are solely focused on developing individuals into powerful business owners. Founded by J. Massey, Cashflow Diary exists to create short-term rental entrepreneurs. No matter your passion, he believes that running a hospitality business will change people’s lives…

 Cashflow Diary is here to share all of it with you.

On today's episode of Cash Flow Diary, J. Massey shares why he enjoys teaching families how to generate wealth to achieve finical freedom within the short term rental industry.

In this episode of Cash Flow Diary, J. Massey shares why he enjoys teaching families how to generate wealth to achieve financial freedom within the short term rental industry.

Anytime J is being interviewed; he is always asked the same question "why do you do what you do?" Something J tells his team all the time "the reason Cash Flow Diary exists is that I know their families want to generate wealth but don't know how to harness their unique skill set. Building a short term rental empire provides operatives for working families to achieve their goal of financial freedom. 

Also in this episode:

• The power of disconnecting your income from the clock
• Financial freedom means having a choice of how you spend your time
• The biggest lessons J took away from 2020
• Stop assuming that we all have the same real estate knowledge 

About Cashflow Diary™ 

Jay Massey is a full-time Real Estate Investor, Entrepreneur, Popular Podcast Host, Author, Speaker, Coach & All-Around Problem Solver.

Cashflow Diary is a short-term rental hospitality training company. We show people how to build their own short-term rental business (without needing to buy or own any property) so they can thrive financially.

Heralded as the most advanced short-term rental training in the industry, Cashflow Diary enjoys creating content and communities that are solely focused on developing individuals into powerful business owners. Founded by J. Massey, Cashflow Diary exists to create short-term rental entrepreneurs. No matter your passion, he believes that running a hospitality business will change people’s lives…

 Cashflow Diary is here to share all of it with you.

In this episode of Cash Flow Diary, host J Massey was left speechless by an unbelievable tale about  property damage that occurred from a coaching client working in the short term rental industry.

During a Q+A session with coaching clients, J Massey guides coaching clients as they build their short term rental empire. J thought he had heard everything while working in the short term rental industry. J would never have thought that a customer would remove a piece of the property from a short term rental property, but he was wrong. J advises his clients on how to proceed when the unthinkable happens.

Also in this episode:

• Where there is chaos, there is cash flow
• How the pandemic changed customers' needs have changed with the rise of remote working
• The importance of listening to your landlord
• How do you calculate fines for property damage

About Cashflow Diary™ 

Jay Massey is a full-time Real Estate Investor, Entrepreneur, Popular Podcast Host, Author, Speaker, Coach & All-Around Problem Solver.

Cashflow Diary is a short-term rental hospitality training company. We show people how to build their own short-term rental business (without needing to buy or own any property) so they can thrive financially.

Heralded as the most advanced short-term rental training in the industry, Cashflow Diary enjoys creating content and communities that are solely focused on developing individuals into powerful business owners. Founded by J. Massey, Cashflow Diary exists to create short-term rental entrepreneurs. No matter your passion, he believes that running a hospitality business will change people’s lives…

 Cashflow Diary is here to share all of it with you.

In this episode of Cash Flow Diary, J Massey teaches you how to get rich quickly while working in the short-term real estate industry.

When most people hear the term "get rich quick," they think they are being scammed. However, shifting our mindset on how we think about this phrase can drastically affect your ability to be successful at growing a big enough short-term rental portfolio which is also sustainable and can support your lifestyle. 

Also in this episode:

• How nothing has any meaning except the meaning ascribed to it
• How do you define "rich"?
• How feeling anxiety and dread will not help you shift your mindset
• How do we frame objective facts?

In this episode of Cash Flow Diary, J Massey hosts a Q+A with coaching clients about what to do when somebody is smoking in your unit and how you can remedy the situation.

When running your short term real estate empire, the majority of your guests will come and go with no complications.  Occasionally, however, you will have a guest who breaks some of the agreed-upon rules and J shares his personal tips on how you can approach the confrontation behind somebody smoking in your short term rental when you don’t want them to. 

Also in this episode:

• Airbnb is looking for irrefutable evidence
• Cannabis being legal in more states is leading to more smoking in short-term units
• What technology to invest in proving that the guest was smoking in the unit
• How to remove the smell of tobacco before your next guest arrives

About Cashflow Diary™ 

Jay Massey is a full-time Real Estate Investor, Entrepreneur, Popular Podcast Host, Author, Speaker, Coach & All-Around Problem Solver.

Cashflow Diary is a short-term rental hospitality training company. We show people how to build their own short-term rental business (without needing to buy or own any property) so they can thrive financially.

Heralded as the most advanced short-term rental training in the industry, Cashflow Diary enjoys creating content and communities that are solely focused on developing individuals into powerful business owners. Founded by J. Massey, Cashflow Diary exists to create short-term rental entrepreneurs. No matter your passion, he believes that running a hospitality business will change people’s lives…

 Cashflow Diary is here to share all of it with you.

In this episode of Cash Flow Diary, J Massey discusses how you can negotiate your short term real estate until lease. 

When it comes to renting out Short Term Real Estate Units, knowing how to negotiate a lease is extremely important to know. J hosts a q+a session with coaching clients and provides the tips and tricks on negotiating short term real estate leases to maximize your return on investment.

Also in this episode:

• The differences between a net lease and a lease 
• Factoring in utility prices in colder climates 
• How much should you charge for rent in your unit

About Cashflow Diary™ 

Jay Massey is a full-time Real Estate Investor, Entrepreneur, Popular Podcast Host, Author, Speaker, Coach & All-Around Problem Solver.

Cashflow Diary is a short-term rental hospitality training company. We show people how to build their own short-term rental business (without needing to buy or own any property) so they can thrive financially.

Heralded as the most advanced short-term rental training in the industry, Cashflow Diary enjoys creating content and communities that are solely focused on developing individuals into powerful business owners. Founded by J. Massey, Cashflow Diary exists to create short-term rental entrepreneurs. No matter your passion, he believes that running a hospitality business will change people’s lives…

 Cashflow Diary is here to share all of it with you.

In this episode of Cash Flow Diary, J Massey shares security tips for renting out your short term rental unit.

Have you ever wanted to start hosting guests, but have safety or property damage concerns? J shares his experience with this kind of scenario when he rented a short term property. He also provides you with a walk-through on how to improve the security for your own property.

Also in this episode:

• The problem with lockboxes
• Using new technology for noise detection
• How to prove that somebody was smoking in the unit
• Guests need to feel safe if they are going to rent your unit

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Read the latest Cashflow Diary article: Cashflowdiary.com/blog

About Cashflow Diary™ 

Jay Massey is a full-time Real Estate Investor, Entrepreneur, Popular Podcast Host, Author, Speaker, Coach & All-Around Problem Solver.

Cashflow Diary is a short-term rental hospitality training company. We show people how to build their own short-term rental business (without needing to buy or own any property) so they can thrive financially.

Heralded as the most advanced short-term rental training in the industry, Cashflow Diary enjoys creating content and communities that are solely focused on developing individuals into powerful business owners. Founded by J. Massey, Cashflow Diary exists to create short-term rental entrepreneurs. No matter your passion, he believes that running a hospitality business will change people’s lives…

 Cashflow Diary is here to share all of it with you.