‘The Four Factors of Trust’ with Ashley Reichheld

Today co-hosts Jean Gomes and Scott Allender are in conversation with Seth Goldenberg. Seth is a designer, activist, author, curator, and entrepreneur who harnesses the power of questioning to catalyse innovation and cultural change.  He is the founder and CEO of Curiosity & Co., exploring, designing, and building flourishing futures through a design-venture studio, an experience laboratory, Ideas Salons as thought-leader retreats that tackle the essential questions of our time. His work has been featured in The New York Times, Fast Company, Wired, The Chronicle for Higher Education, Providence Journal and the Boston Globe.

Seth’s book ‘Radical Curiosity, Questioning Commonly Held Beliefs to Imagine Flourishing Futures’ was published in 2022.

Other reading from Jean Gomes and Scott Allender:
Leading In A Non-Linear World (J Gomes, 2023)

The Enneagram of Emotional Intelligence (S Allender, 2023)


Social:

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LinkedIn             The Evolving Leader Podcast
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The Evolving Leader is researched, written and presented by Jean Gomes and Scott Allender with production by Phil Kerby. It is an Outside production.

In this episode of The Evolving Leader podcast, hosts Scott Allender and Jean Gomes talk to Rebecca Hull. Rebecca is a self-described conscious leader, always working on herself, being present and holding space for others to do their best work and she heads up the digital experience agency within TPXimpact a digital transformation company working with public, private and third sector organisations. In this conversation, Jean and Scott talk to Rebecca about how her leadership is formed around a commitment to help create sustainable outcomes for people, communities, and the planet. 

 
Other reading from Jean Gomes and Scott Allender:
Leading In A Non-Linear World (J Gomes, 2023)
The Enneagram of Emotional Intelligence (S Allender, 2023)

Social:
Instagram           @evolvingleader
LinkedIn             The Evolving Leader Podcast
Twitter               @Evolving_Leader
YouTube           @evolvingleader

The Evolving Leader is researched, written and presented by Jean Gomes and Scott Allender with production by Phil Kerby. It is an Outside production.

In this bonus ‘Meet the Author in 15 minutes’ episode of the Evolving Leader podcast, host Scott Allender talks to Scott Jeffrey Miller. Miller is currently FranklinCovey’s senior advisor on thought leadership, leading the strategy, development, and publication of the firm’s bestselling books. He has written seven books, the latest of which is ‘Career on Course’. Scott Miller also hosts On Leadership With Scott Miller, the world’s largest weekly leadership podcast, and C-Suite Conversations With Scott Miller, a podcast which features interviews with the world’s top executives.

Referenced during this episode:
Career on Course (Baker Books, 2024)

Other reading from Jean Gomes and Scott Allender:
 Leading In A Non-Linear World (J Gomes, 2023)
The Enneagram of Emotional Intelligence (S Allender, 2023)

Social:

Instagram           @evolvingleader
LinkedIn             The Evolving Leader Podcast
Twitter               @Evolving_Leader
YouTube           @evolvingleader

The Evolving Leader is researched, written and presented by Jean Gomes and Scott Allender with production by Phil Kerby. It is an Outside production.

In this episode of The Evolving Leader podcast, hosts Jean Gomes and Scott Allender talk to Ashley Reichheld. Ashley is co-author of ‘The Four Factors of Trust’ and since 2015 has been principal at Deloitte Consulting. She is passionate about making the experiences people have with companies feel more human and believes that building trust is the single greatest opportunity to create a competitive advantage. Ashley’s work and ideas have been featured in many publications and conferences, such as HBR, Bloomberg TV, SMR, The Wall Street Journal, AdWeek, Dreamforce, CES, and Fortune's Most Powerful Women, amongst others.  

 
Referenced during this episode:

The Four Factors of Trust    (Wiley-WSJ #2 Bestseller)
“4 Questions to Measure — and Boost — Customer Trust” (HBR)
“Research: Why Women Trust Their Employers Less Than Men Do” (HBR)
“How to Build a High-Trust Workplace” (SMR)
“Trust, The Glue That Holds Digital Worlds Together, Quantified At Last” (Forbes)

Other reading from Jean Gomes and Scott Allender:
 Leading In A Non-Linear World (J Gomes, 2023)
The Enneagram of Emotional Intelligence (S Allender, 2023)

Social:
Instagram           @evolvingleader
LinkedIn             The Evolving Leader Podcast
Twitter               @Evolving_Leader
YouTube           @evolvingleader

The Evolving Leader is researched, written and presented by Jean Gomes and Scott Allender with production by Phil Kerby. It is an Outside production.

In this episode of The Evolving Leader podcast, host Jean Gomes talks to Greg Satell. Greg is a Lecturer at Wharton, accomplished entrepreneur (Co-Founder of ChangeOS, a transformation & change advisory), global executive and one of the foremost experts on transformation and change today. Greg is the author of Cascades: How to Create a Movement that Drives Transformational Change (2019) and Mapping Innovation (2017) and his work has appeared in Harvard Business Review, Barron’s, Forbes, Inc., Fast Company amongst others.

 IDG have listed Greg as one of “10 Digital Transformation Influencers to Follow Today.” 

Referenced during this episode:

Cascades: How to Create a Movement That Drives Transformational Change

Other reading from Jean Gomes and Scott Allender:
Leading In A Non-Linear World (J Gomes, 2023)

The Enneagram of Emotional Intelligence (S Allender, 2023)

Social:

Instagram           @evolvingleader
LinkedIn             The Evolving Leader Podcast
Twitter               @Evolving_Leader
YouTube           @evolvingleader

The Evolving Leader is researched, written and presented by Jean Gomes and Scott Allender with production by Phil Kerby. It is an Outside production.

In this episode of The Evolving Leader podcast, hosts Jean Gomes and Scott Allender talk to former pro athlete Kevin Miller. After decades of pro cycling, pursuing high achievement personally and professionally, starting multiple businesses, and raising a big family, Kevin found himself burnt out and lacking what he wanted most; sustained peace and fulfilment. In an attempt to understanding what was actually driving him, he dedicated himself to studying personal growth, self-awareness, and what truly fulfils people. Today, his “What Drives You” podcast is in the top 1% of all podcasts and his latest book, “What Drives You” (McGraw Hill) published in May 2023.

Other reading from Jean Gomes and Scott Allender:
 Leading In A Non-Linear World (J Gomes, 2023)

The Enneagram of Emotional Intelligence (S Allender, 2023)

 
Social:

Instagram           @evolvingleader
LinkedIn             The Evolving Leader Podcast
Twitter               @Evolving_Leader
YouTube           @evolvingleader

The Evolving Leader is researched, written and presented by Jean Gomes and Scott Allender with production by Phil Kerby. It is an Outside production.

In this episode of The Evolving Leader podcast, hosts Jean Gomes and Scott Allender talk to the mother of mindfulness, Dr Ellen Langer. Dr Langer is a Professor of Psychology at Harvard and for over 40 years has studied Mindlessness/Mindfulness, concluding that mindfulness (without meditation) results in improved health, well-being and improved relationships. She has written over 200 research articles and 13 books, the most recent of which is The Mindful Body (2023). Dr Langer is also a gallery exhibiting artist. 

Referenced during this episode:
The Mindful Body: Thinking Our Way to Lasting Health (2023)
Counterclockwise: A Proven Way to Think Yourself Younger and Healthier (2010)

Other reading from Jean Gomes and Scott Allender:
Leading In A Non-Linear World (J Gomes, 2023)
The Enneagram of Emotional Intelligence (S Allender, 2023)

Social:

Instagram           @evolvingleader
LinkedIn             The Evolving Leader Podcast
Twitter               @Evolving_Leader
YouTube           @evolvingleader

The Evolving Leader is researched, written and presented by Jean Gomes and Scott Allender with production by Phil Kerby. It is an Outside production.

How neuroscience, machine learnig and AI are shaping our future

 In this episode of The Evolving Leader podcast, co-hosts Emma Sinclair and Arjun Sahdev talk to Anna Ivanova. Anna is a postdoctoral researcher at MIT and is studying the relationship between language and other aspects of human cognition using tools from cognitive neuroscience and artificial intelligence (such as large language models). This is a fascinating conversation that ultimately addresses the big question, are today’s leaders under threat from AI (now or in the near future)? 

 Referenced during this episode:
TEDx – To build smarter chatbots, look to the brain | Anna Ivanova (May 2023)

 Other reading from Jean Gomes and Scott Allender:
Leading In A Non-Linear World (J Gomes, 2023)
The Enneagram of Emotional Intelligence (S Allender, 2023)

Social:

Instagram           @evolvingleader
LinkedIn             The Evolving Leader Podcast
Twitter               @Evolving_Leader
YouTube           @evolvingleader

The Evolving Leader is researched, written and presented by Jean Gomes and Scott Allender with production by Phil Kerby. It is an Outside production.

In this episode of The Evolving Leader podcast, co-hosts Jean Gomes and Scott Allender welcome Rob Cross back to the podcast. We last saw Rob in June 2022 (S4, Ep17) and we’re extremely pleased that he’s come back to talk to us about his latest book, ‘The Microstress Effect’. Rob defines microstress as ‘the hidden epidemic of small moments of stress infiltrating both our work and personal lives with invisible and devastating effects’. Sit back and listen as Rob tells us how to break free from this quietly invasive force that is stealing your life.

Referenced during this episode:

The Microstress Effect: How Little Things Pile Up and Create Big Problems
Rob Cross website

 
 Other reading from Jean Gomes and Scott Allender:
 Leading In A Non-Linear World (J Gomes, 2023)
The Enneagram of Emotional Intelligence (S Allender, 2023)


Social:

Instagram           @evolvingleader
LinkedIn             The Evolving Leader Podcast
Twitter               @Evolving_Leader
YouTube           @evolvingleader

The Evolving Leader is researched, written and presented by Jean Gomes and Scott Allender with production by Phil Kerby. It is an Outside production.

In the this bonus ‘Meet the Author in 15 minutes’ episode of the Evolving Leader podcast, host Jean Gomes talks to Stuart McLachlan and Dean Sanders. Stuart and Dean have written “The Adventure of Sustainable Performance: Beyond ESG Compliance to Leadership in the New Era” (Wiley, 2023) which the publisher describes as ‘a guidebook for leaders to create value from sustainability and organisational performance”.

Referenced during this episode:

• The Adventure of Sustainable Performance: Beyond ESG Compliance to Leadership in the New Era
• Anthesis
• Canoeing Under Elephants

 
Other reading from Jean Gomes and Scott Allender:

•  Leading In A Non-Linear World (J Gomes, 2023)
• The Enneagram of Emotional Intelligence (S Allender, 2023)

Social:
Instagram           @evolvingleader
LinkedIn             The Evolving Leader Podcast
Twitter               @Evolving_Leader
YouTube           @evolvingleader

The Evolving Leader is researched, written and presented by Jean Gomes and Scott Allender with production by Phil Kerby. It is an Outside production.