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    The Gas Man Cometh: When Loyalty Programs Behave Badly

    en-usMay 23, 2019
    What was the main topic of the podcast episode?
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    About this Episode

    "People are so bad at complaining...I'm complaining about how bad people are at complaining...that's where we are right now."

    It might come as no surprise that in this world of made up currencies where points don't matter, loyalty programs may not always follow their own rules - or will change them whenever they feel like it. Sure, there are those moments when a considerate customer service representative might take you by surprise and waive a fee, or open up availability. More often than not however, it's easy to feel like the deck is stacked against you.

    Complaining can only get you so far. Or, more likely the case you may only have so much time to spend complaining (or fighting for what's right). How do you know when programs are actually acting badly? And, when you do find that moment, what are the best ways to plead your case while having an actual chance at finding resolution or receiving compensation?

    Timestamps

    2:00 - The feng shui of rooms at Nobu at Caesar's Palace
    4:38 - What's bothering Richard this week?
    7:47 - When "the system is down" for more than a month...
    15:47 - Examples of when loyalty programs behave badly
    20:48 - When a travel company actually does the right thing
    24:40 - How to positively use emotion to complain
    32:30 - What to remember when you need to interact with customer service reps

    Today's Guest

    Ed Pizza founded the Pizza In Motion blog on the Boarding Area network. He's considered one of the preeminent voices in the loyalty program space and is a successful entrepreneur. He's also the host of the Miles to Go and NowBoarding podcasts.

    Thanks to Our Sponsor

    Fly smarter by receiving premium flight deal alerts straight to your inbox from Thrifty Traveler Premium. This includes mistake fares, tailored deals from your selected departure city and even Delta SkyMiles Flash Sale alerts. Sign-up today and try if for free.

    Where To Find the Award Travel 101 Community

    For questions, you can join us in the free 100,000+ member Award Travel 101 Community.

    1. For more intermediate and advanced strategies, join Award Travel 201 community
    2. To book time with our team, check out Award Travel 1-on-1.
    3. You can also email us at contactawardtravel@gmail.com.
    4. Our next meetup is located in San Antonio, TX on April 26–28, 2024, and we’ve opened up a few more tickets for members! To learn more visit Taco 'Bout A Fiesta! on Eventbrite

    Support the AT101 Podcast/Community

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    Support the AT101 Podcast/Community

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    We're changing up this week's format, with our very first member interview. Award Travel 101 community member Allison Tackette joins us with tips she's learned over 10 years in the space.

    Background

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    Introduction to travel rewards and loyalty programs

    Is it as simple as asking how to travel for free? In 2013, information was far more scarce than it is today. Now we have tons of resources and the Award Travel 101 Facebook community where you can ask questions and get instant answers.  

    Places You Could Return Over and Over

    While she enjoys traveling the world, check out why she thinks Japan is the place she could never lose interest in.

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    Where To Find the Award Travel 101 Community

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    2. To book time with our team, check out Award Travel 1-on-1.
    3. You can also email us at contactawardtravel@gmail.com.
    4. Our next meetup is located in San Antonio, TX on April 26–28, 2024, and we’ve opened up a few more tickets for members! To learn more visit Taco 'Bout A Fiesta! on Eventbrite

    Support the AT101 Podcast/Community

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    Award Travel 101 Podcast Episode 51 Show Notes

    Joe is joined by the most frequent guest of the podcast, Toni Perkins-Southam. Many of you may remember Toni as the longest-running Award Travel 101 moderator and community admin.

    Toni spent almost five years in the community (two years as a community manager) before taking a position with Forbes Advisor. Toni shares how she got her start writing with AwardWallet and continued her journey. Are you interested in writing about travel topics too? Fill out this form to put in your application.

    Award Travel 101 from 2017–2022: Longest active mod/admin

    What you’ve been up to since leaving

    • Trips
      • Favorite places
      • Wishlist

    New Cards

    • Favorite award currencies
    • How you’re earning points today
      • Welcome offers/sign-up bonuses
      • Buyer's groups
      • Shortcuts

    Taco ‘Bout A Fiesta: Presenters

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    Where To Find Toni

    Where To Find the Award Travel 101 Community

    For questions, you can join us in the free 100,000+ member Award Travel 101 Community.

    1. For more intermediate and advanced strategies, join Award Travel 201 community
    2. To book time with our team, check out Award Travel 1-on-1.
    3. You can also email us at contactawardtravel@gmail.com.
    4. Our next meetup is located in San Antonio, TX on April 26–28, 2024, and we’ve opened up a few more tickets for members! To learn more visit Taco 'Bout A Fiesta! on Eventbrite

    Support the AT101 Podcast/Community

    Award Travel 101
    en-usJanuary 19, 2024

    How Many Points Did We Earn in 2023

    How Many Points Did We Earn in 2023

    Get Thrifty Traveler Premium deal/award alerts sent straight to your inbox. Use promo code “AT101” for $10 off your first year. Head to ThriftyTraveler.com for more details and check out their Google Flights guide. Recent finds include:

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    Either Tom Coumaris - disappearing in-room coffee makers. How do you get your morning brew?

    News

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    • Joe -Decided against NZ. Trying to figure out a winter get-away.

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    • Angie: 12 new cards (6 and 6) 8 biz, 4 personal
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      • Referrals = 390K
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      • SUBs = 1,476K + HH FNA
      • Referrals = 500K
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      • 100K from shopping portals
      • $8K in annual fees - $1,500 positive in perks vs annual fees
      • Saves me around $2,700

    Tip of the week

    It's a new year,  with new credits. We mentioned this back in Episode 45, so use all your credits and perks. Don’t wait!

    Where To Find the Award Travel 101 Community

    For questions, you can join us in the free 100,000+ member Award Travel 101 Community.

    1. For more intermediate and advanced strategies, join Award Travel 201 community
    2. To book time with our team, check out Award Travel 1-on-1.
    3. You can also email us at contactawardtravel@gmail.com.
    4. Our next meetup is located in San Antonio, TX on April 26–28, 2024, and we’ve opened up a few more tickets for members! To learn more visit Taco 'Bout A Fiesta! on Eventbrite

    Support the AT101 Podcast/Community

    Award Travel 101
    en-usJanuary 12, 2024

    New Year's (Award Travel) Resolutions

    New Year's (Award Travel) Resolutions

    Get Thrifty Traveler Premium deal/award alerts sent straight to your inbox. Use promo code “AT101” for $10 off your first year. Head to ThriftyTraveler.com for more details and check out their Google Flights guide. Recent finds include:

    • Round-trip to Southeast Asia (Thailand, Vietnam, Philippines, Singapore, etc...) starting at 68,000 points
    • Business class to Switzerland for 50,000 points
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    You can find these at ThriftyTraveler.com/Premium.

    Post of the week

     Ira Serkes  asks, "How many trips do you take each year, and what is your longest trip in 2023?"

    News

    Trip updates

    What bonuses did we get?

    Highlight feature: 2024 (Award Travel) Resolutions

    Tip of the week

    Take some time to look at all the cards and ensure you’re using all of your credits and benefits and see if your strategy should be tweaked.

    Where To Find the Award Travel 101 Community

    For questions, you can join us in the free 100,000+ member Award Travel 101 Community.

    1. For more intermediate and advanced strategies, join Award Travel 201 community
    2. To book time with our team, check out Award Travel 1-on-1.
    3. You can also email us at contactawardtravel@gmail.com.
    4. Our next meetup is located in San Antonio, TX on April 26–28, 2024, and we’ve opened up a few more tickets for members! To learn more visit Taco 'Bout A Fiesta! on Eventbrite

    Support the AT101 Podcast/Community

    Award Travel 101
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