"The Universe has spoken"
Ralph and Lou discuss what has been happening over the last few months and what may happen in the coming year
Stealership Stories Podcast
en-usFebruary 08, 2022
The inner workings of a repair or maintenance estimate
en-usFebruary 05, 2019
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About this Episode
Ralph and Lou discuss how Technicians get paid and how that affects your estimates. We explain how an estimate comes to be and what questions you should be asking.
Always inquire about the following,
- How much is labor and how did you come to that conclusion?
- How much are parts, what are the parts, what is the part warranty?
- How much is tax?
- Are there any additional shop fees or delivery or shipping fees?
We discuss road testing customers cars and how treating the customers personal possessions will affect not only your personal relationship with the customer but also your integrity and credibility.
Communication on all fronts is truly what creates a great foundation for good service center to customer interactions.
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