Discussion with Kathy Cavanagh, client care coordinator at a large veterinary emergency/specialty hospital about the benefits of offering multiple payment options to clients who cannot afford the cost of care their doctors recommend.
Conversation with Allen Kamrava, the Founder and CEO of Eusoh, about why the company discontinued its innovative community sharing platform sharing pet healthcare expenditures in September, 2022.
Eusoh had been offering this coverage to pet owners since 2018.
Steps pet owners can take to keep their pet insurance affordable in the face of premium increases over the lifetime of their pet.
Interview with Anne Tomsic, the CEO of Preventive Vet, about how pet insurance is great to help pet parents pay for unexpected and expensive veterinary bills, it's preferable to prevent problems from occurring in the first place.
Interview with Preventive Vet CoFounder and CEO, Anne Tomsic about her experience with pet insurance having insured all of her pets for over 20 years.
Interview with Allison Rye, hospital administrator at Bay Beach Vets. We discuss pet insurance, 3rd party financing, VetBilling, etc. She provides a "how to" instruction manual on how to make all these options work together to provide great customer service to the clients they serve.
Discussion with Kathy Cavanagh, client care coordinator at a large veterinary emergency/specialty hospital about the benefits of offering multiple payment options to clients who cannot afford the cost of care their doctors recommend.
Interview with Dr. Barden Greenfield, a pet dentist about the difference in dental accidents and illnesses, the most common problems he treats in each category and the costs of treatment.
Which category is most important in dogs vs. cats and large dogs vs. small dogs.
Also a discussion about steps pet owners can take to prevent dental problem in their pets.
Discussion of Eusoh's partnership with FirstVet, a televet service that decreases unnecessary veterinary visits thereby savings members money they spend on their pet's healthcare.
Dr. John Faught was a guest on the podcast back in 2015 (Episode 33). At that time he had 2 practices in Austin, Texas. Now the practice has expanded to 5 locations in Austin and 2 practices in Denver, Colorado. When we talked before, he was recommending primarily Trupanion pet insurance to his clients, but hadn't yet gotten on board with Trupanion's software that allows real-time claim pre-approvals and direct payment to the veterinary practice. Now all 7 practices are using the software and he talks about his experience with it and how it has changed the way they talk about pet insurance with clients.
It's likely that a majority of pet owners cannot afford to pay several thousand dollars out-of-pocket if their pet suffers an unexpected healthcare event.
One thing that sticks out in my interview with Suzanne Cannon, CoFounder of VetBilling, is that just because a pet owner cannot afford to pay thousands of dollars out-of-pocket all at once doesn't mean they cannot afford the care needed for their pet.
Suzanne's personal story illustrates this. Even though she had a pet insurance policy for her dog, when faced with a $4000 expense, she couldn't pay it, file a claim and wait for reimbursement. This is a significant shortcoming of pet insurance as we have talked about in the past several episodes of the podcast.
Suzanne shares why VetBilling is different from in-house payment plans that veterinarians have likely tried in the past.
She also shares some success stories from primary care veterinarians as well as emergency/specialty practices.
VetBilling also offers wellness care payment plans, pet savings accounts and pre-payment plans.
Veterinarians should consider adding VetBilling as one of their options that clients can use to pay for their pet's healthcare.
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