The Treatment Coordinator Advantage: A Critical Role for Practice Success

Are you crumbling under constant patient cancellations and under-utilized hygienists? If so, this episode is a must-listen. Michael and Sandy go into deep dialogue discussing the art of managing the oh-so precious time of hygienists during those inevitable patient drop-offs. The duo shares their insights on the crucial role of effective communication within a dental practice, with an emphasis on the mighty bearings of the front office in ensuring a bustling schedule, despite the rollercoaster of patient availability.

In this enlightening conversation, Sandy underscores the cardinal importance of forging clear-cut agreements with the hygienists about their pay during the slack periods. They dive into the labyrinth of scheduling and patient management, providing actionable steps towards mastering these often-overlooked aspects of running a dental practice. Most importantly, this episode serves as a poignant call to arms, urging dental practices to give employee well-being the attention and respect it deserves. They conclude by stressing the urgency of a proactive approach in dentistry, a surefire way to trim down on missed opportunities and turbocharge your practice's efficiency.

What You'll Learn in This Episode:

• The importance of maintaining a hygienist's schedule during patient cancellations
• How proper communication in a dental practice plays a crucial role
• Effective methods to deal with broken appointment issues
• The significance of establishing clear-cut agreements with hygienists regarding their pay during downtime periods
• Ways to navigate the complexities of patient scheduling and management
• The importance of prioritizing employee well-being in a dental practice
• How proactive measures can reduce missed opportunities and drastically improve practice efficiency

Don’t miss out on this power-packed episode if you wish to skyrocket your practice's efficiency and maximize your hygienist's time!

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Front Desk Pro Seminar April 19th, 2024

Dental Gumbo Group

The 3 R's for Practice Management Part 2: Recall

Are the new patient numbers in your dental practice declining? Dive into this episode, where Michael and Sandy tackle this pressing issue, shedding light on the alarming trend that many dental practitioners face of dwindling new patient numbers. Sandy brings her expertise to the table, sharing startling real-world experiences of dentists and team members who have faced and overcome the same issue. She implores dental practitioners to delve deep to unearth the root cause of the decline.

Sandy also unveils the significance of front office operations in creating a first lasting impression on your patients. She explains how accommodating requests and building healthy relationships with patients not only retains them but also encourages them to refer others.

What You'll Learn in This Episode:

• What the declining trend in new patient numbers truly means
• The real reasons behind decreasing new patient numbers in dental practices
• The crucial role of front office operations in dental practices
• How to create a strong first impression in a professional setting
• The importance of accommodating your patients' requests
• Tactics to develop patient loyalty and drive fruitful referrals

Don’t miss this golden chance to get those patient numbers up, starting today!

Sponsors:

For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/

Mentions and Links:

SurveyMonkey

Crowdsignal

Front Desk Pro Seminar April 19th, 2024

Dental Gumbo Group

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Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/ (Docsites is offering $750 off their plans until the end of February, 2024, so be sure to jump on this amazing offer for our listeners!)

How does an inviting and up-to-date website impact your dental practice? In this episode of Dental Drill Bits, our website wizard, Ali, joins hosts Sandy and Michael to unravel the power of a well-managed website and how it can boost a dental practice's profile. Taking you through the elements of an effective website, they share nuggets of wisdom about the significance of timely updates, patient testimonials, and professional imagery, focusing on how these components create credibility and set your dental practice apart in today's competitive landscape.

In their lively discussion, the trio point out how internal marketing, through a properly curated website, can revolutionize your practice, debunking the common misconceptions surrounding patient acquisition. They dig deep into how showcasing your team's expertise, using before-and-after images, and integrating positive patient feedback can truly enhance your online presence. Moreover, throughout the episode, they provide practical tips to optimize and breathe life into your practice's website, underlining the importance of regular checks and professional assessments.

What You'll Learn in This Episode:

• The pivotal role that a diligently managed website plays in setting a dental practice apart.
• The necessity of regularly updating a website to mirror your dental practice's current status and improvements.
• The power and importance of testimonials and before-and-after photos in instilling trust and drawing in prospective patients.
• The potential of internal marketing through an effectively planned and executed website.
• How a professional website service can maximize your site's performance and influence.

Jumpstart your website and thereby, your dental practice by tuning into this insightful episode!

Sponsors:

For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/

Are you curious about how to elevate patient care and streamline processes in your dental practice? Wondering if appointing a treatment coordinator could make a remarkable difference? This episode provide insights and practical advice on the exact topic. In this engaging conversation, Sandy and Michael delve into the roles and benefits of having a dedicated treatment coordinator in a dental practice. Drawing from her personal experience with a treatment coordinator, Sandy emphasizes the critical role of patient education and effective communication in driving treatment acceptance.

In our discussion, they explore the responsibilities of a treatment coordinator and how this role can significantly contribute to your overall success. They discuss the importance of having not only a clear understanding of treatment options and financial aspects but also effective appointment coordination skills and a flair for communication. Sandy talks about the essential qualities an efficient treatment coordinator should possess and provides advice for practice owners contemplating implementing this role. To wrap up the episode, we remind everyone to focus on patient education, maintaining open channels of communication, and providing exceptional care right from the get-go.

What You'll Learn in This Episode:

• The importance of a treatment coordinator in your dental practice.
• How a treatment coordinator can improve patient care.
• The key responsibilities of a treatment coordinator.
• The necessary qualities a successful treatment coordinator must possess.
• Practical advice for implementing and supporting a treatment coordinator role in your practice.

So tune into this insightful episode and learn how to transform your practice through effective patient coordination!

Sponsors:

Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/

Still wondering what makes a great front desk team at your dental practice? We're back this week to delve into the multifaceted world of front desk duties, shedding light on tasks that keep your favorite dental practice buzzing with organized, professional energy. We highlight how this vital team scales their workload according to patient inflow, adapting to increased pressures, and strategically splitting tasks among themselves to ensure that no detail, however minute, is overlooked.

In a world increasingly digitized, we're making a compelling argument about the unmatched importance of a human presence at the front desk, weaving in discussions about financial targets, appointment scheduling, and making the most out of open time slots. Amidst the varied roles a front desk team undertakes, we stress the paramount importance of organizational tools like procedure manuals, detailed inventories for each department, and individual statistics that help hold the team accountable and on track.

What You'll Learn in This Episode:

• The importance of human presence at your front desk
• How front desk teams manage increasing workload as patient inflow grows
• The significance of office goals and financial targets in managing practice operations
• The necessity for organizational tools like procedure manuals and detailed inventories
• Why keeping track of individual statistics are vital for the team’s overall productivity
• The advantages of implementing an efficient recare system and confirming patient appointments

Ready to unlock the mystery of what happens behind the dental front desk? Listen in to learn the ins and outs of keeping your schedule full!

Sponsors:

Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/

Why is the front desk team so crucial to the life and health of a dental practice? How can you create a driven and dedicated team to keep the wheels of your practice rolling smoothly? Buckle up, because this episode lays out the vital behind-the-scenes work that every front office team should be performing.

We unravel how a well-coordinated front desk team extends the life of a dental practice, offering invaluable patient services that soar far beyond the confines of the office. From appointment scheduling to recalling patients, Sandy provides insight into the practices of an efficient team and the common pitfalls to avoid. Discover why front desk-less offices fall short of expectations and how personalized communication wins every time. The importance of a well-organized schedule and its direct correlation with practice income is also covered.

What You'll Learn in This Episode:

• The wide range of responsibilities of the front desk team in a dental office.
• The impact of personalized communication and customer service on patient satisfaction and referrals.
• The downfalls of a front desk-less office structure.
• Nailing down an effective schedule to maximize appointments and income.
• The importance of recall management and patient reactivation strategies.

Put your practice on the path to success. Don’t miss a beat of this enlightening part one!

Are you ready to skyrocket your front office team? Register for the next Front Desk Pro with Sandy here! https://classicpractice.com/front-desk-pro/

Do you have patients who refuse to take X-rays? Navigating through this sensitive space requires both empathy and skill. Michael and Sandy meticulously break down the different scenarios that dentists commonly encounter - the cost-conscious deniers, the comfort-focused decliners, and the radiation worriers. They share practical verbal techniques and strategies to engage with each category, effectively conveying the vital role X-rays play in maintaining overall dental health. As they discuss how consistent refusal despite proper communication and patient education might sometimes lead to "firing a patient," they place a spotlight on the importance of detailed note-keeping and educated refusal forms for documentation. Throughout the episode, Michael and Sandy pave the path to nurturing patient relationships through clear communication and deeper understanding.

What You'll Learn in This Episode:

• The importance of sympathetically addressing patient persistencies concerning X-ray refusals
• The value of role-playing within the dental team to hone their communication skills
• How to explain the importance of X-rays convincingly and clearly to patients
• Techniques to navigate and respond to varied patient objections: from cost, discomfort, to radiation
• The correct way to document the choice of patients adamant about not taking X-rays

Ready for a deep dive into patient communication? Hit play!

What to connect with like-minded dentists and learn more? Join Dental Gumbo here! https://www.facebook.com/groups/dentaldrillbits/members/

Sponsors:

For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/

Wondering what truly underpins success as we start the new year? Join us as we delve into this topic, highlighting key aspects that contribute to not just financial growth, but personal fulfillment in dentistry. We challenge the notions of success, illuminating how it can vary individually. Some dentists might find satisfaction in smaller practices with lower overhead but meeting their financial goals — the two aren't necessarily mutually exclusive.

As we gear up for a fresh year, we're underscoring the significance of goal setting and strategic planning in the dental industry. Exploring key practice statistics—overhead costs, fees, and profit margins—and knowing what they represent is indispensable. Understanding these parameters not only gives you a clear picture of your current standing but also unveils areas requiring improvement.

What You'll Learn in This Episode:

• That success in dentistry is not merely about financial numbers
• The importance of goal setting and strategic planning
• Value of knowing your practice statistics
• Role of quality dentistry and customer service in driving success
• The impact of insurance networks on profitability
• Considerations for in-house membership plans
• Significance of tracking broken appointments

Don't miss out on this enlightening episode — a path to understanding how to build a successful and satisfying dental practice this year!

Sponsors:

For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/

Ever wanted to hear straight from an office manager what the benefits of a membership plan might hold? Today, Heather, an office manager with 14 years of experience in the medical realm, unravels her story covering the immense benefits of dental practice membership plans. She elaborates on how regulations and protocols in dentistry may seem complex but with innovative systems like Plan Forward, keeping tabs on membership plans has never been easier.

What You'll Learn in This Episode:

• Heather's journey into the dental industry and how she adapted to the intricacies of dental administration.
• The pivotal role of effective communication in explaining membership plans to patients.
• The importance of providing bespoke membership packages that align with a patient's needs and budget.
• The effectiveness of PlanForward's upgraded system in effortlessly tracking membership plans and their expiry dates.
• Real-life testimonies about the positive impact of membership plans on patient retention.

Are you ready to dig into the secrets of successful dental practice management with tips straight from an office manager? Tune into today!

Sponsors:

Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/

Wondering how to ease the burden and stress off yourself as the doctor? In this week's episode of Dental Drill Bits, Michael and Sandy are exploring the universe of responsibilities that come with the role of an office manager in a dynamic and demanding dental practice. They break down the essential duties that will keep your practice running smoothly without the added headache.

What You'll Learn in This Episode:

• Understand the scope of day-to-day activities a dental office manager oversees.
• Discover the role an office manager plays in shaping employee and patient relations.
• Uncover how essential marketing, compliance, and staff training duties fall under the office manager's purview.
• Realize the importance of clear and consistent communication between the office manager and the doctor.
• Appreciate effective strategies for cultivating excellent customer service and patient relations skills.
• Gain insights on the significance of consistency and communication in propelling the practice forward.
• Learn useful tips for avoiding burnout and strategies to find the right fit for your office manager role.

Tune in to this episode of Dental Drill Bits and boost your dental practice's effectiveness, efficiency, and overall success with an office manager!