The Value of Communication with Matt Abrahams | Foundational Principles in All Effective Communication

enOctober 13, 2022

CX Conversations

About this Episode

Today we brought on a special guest, Matt Abrahams, who has quite the background. Currently heâs lecturing at Stanford University in the graduate school of business. In addition, he is a book author of a book called âSpeaking Up Without Freaking Out: 50 Techniques for Confident and Compelling Presenting.â He also hosts a podcast called âThink Fast, Talk Smart,â and finally, he is a coach and a consultant, helping many people optimize and strategize around the best ways they can communicate.

His passion for communication 2:20
His book 4:22
Setting the stage for great communication in your business: confidence 8:10
Overcoming nervousness, fake it âtil you make it 11:18
Getting in the right mindset, or next play mindset 13:15
Dealing with tough or negative communication situations 16:04
The delivery and communicating that you care 17:27
Helping managers and leaders communicate better 19:22

âThere are 3 things that I think are most important. 1 is you have to start with confidence. You have to understand the situations that make you nervous and figure out how to manage them. 2nd, you need to think about your content. How do I make my content relevant, specific, and useful for the people that Iâm speaking to? So itâs really about honing that content, and 3rd, delivering in a way that really shows warmth, connection, and helps your audience to see that youâre there to collaborate and partner with them. So those are really the 3 foundational principles in all effective communication.â 8:14

nofreakingspeaking.com
www.linkedin.com/in/maabrahams

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www.linkedin.com/in/owen-b-robinson/

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On this page

The Value of Communication with Matt Abrahams | Foundational Principles in All Effective Communication

CX Conversations

About this Episode

Recent Episodes from CX Conversations

Reducing Risk Through Operational Excellence | Michael Popa

The Power of Identification to Build Employee and Customer Connection | Aaron Painter

Customer Processes Are Easy to Think about, But Harder to Implement | Ali Ghumman

Transformation in Customer Service with Crispin Thompson | Align Your Business to This Idea of Experience

How to Relate to Customers in a Way Thatâs Unique and Scalable | Owen Robinson

Improving Your Digital Presence with Good User Experience | Hannah McNaughton

Personalization Journey Mapping | Chris Brogan

How to Build a Brand Strategy That Drives Your Customer Experience | Bettina Papirio-Faerber

Outsourcing Customer Experience | Rhonda Rohtstein

How to Use Data to Transform Your Customer Journey | Biren Fondekar

How to Relate to Customers in a Way Thatâs Unique and Scalable | Owen Robinson