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    TNT - How to drive Great Customer Service

    en-GBMay 19, 2022
    What was the main topic of the podcast episode?
    Summarise the key points discussed in the episode?
    Were there any notable quotes or insights from the speakers?
    Which popular books were mentioned in this episode?
    Were there any points particularly controversial or thought-provoking discussed in the episode?
    Were any current events or trending topics addressed in the episode?

    About this Episode

    This Tiny Noticeable Thing is all about customer service. How well would your customers rate your customer service. Whether it is a four or a ten out out of ten, todays episode looks at what difference this makes.

     

    KEY TAKEAWAYS

    • The Institute of Customer Service have produced comprehensive research that shows how giving great service isn't just the right thing to do, there is also a very strong business case!
    • If your customers score you 9 out of 10 they'll be twice as likely to recommend you to others than if they scored you an 8. That's a massive difference!
    • There has to be a balance between service and cost to serve. To strike the right balance, you need to look at what market you’re in and what your customers need from you.
    • Always remember the six C’s of customer service: Credibility, Capability, Commitment, Consistency Continuity and  Creativity. 

    BEST MOMENTS

    There’s a huge difference between eight out of ten and nine out of ten”

    The service that you deliver need to be appropriate to the market that you’re in and it needs to be what your customers need.'

    'Great service is not just the right thing to do.. there is also a business case and you can double your impact”

    ABOUT THE SHOW

    People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no-one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell and this show is where these stories come to life.

     

    ABOUT THE HOST

    David Roberts is a highly regarded CEO, mentor and investor with 30 years experience across multiple sectors. As an intrapreneur and entrepreneur David has bought, grown, started and sold several businesses, working with values driven start ups, award winning SME’s and multi-national corporations on strategies for service excellence, leadership and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.

     

    ARTWORK CREDIT

    Penny Roberts - instagram penpennypencils_

     

    CONTACT METHODS

    LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat/

    Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose

    Instagram - https://www.instagram.com/davidcroberts_/

    Clubhouse - https://www.clubhouse.com/@davidcroberts?utm_medium=ch_profile&utm_campaign=MBv1ubya1-oOBXc_uQKFHw-46334

     

    Useful Links

    https://www.instituteofcustomerservice.com/

     

    Recent Episodes from People With Purpose

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    EPISODE RESOURCES

    https://www.charitywater.org/

    https://www.linkedin.com/in/hannahbellamy/

     

    ABOUT THE SHOW

    People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.

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    ARTWORK CREDIT

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    LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat/

    Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose

    Instagram - https://www.instagram.com/davidcroberts_/

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    BEST MOMENTS

    ‘Only 40% of people trust their boss.’

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    EPISODE RESOURCES

    Daniel Goleman Leadership Style Books - https://www.amazon.co.uk/stores/Daniel-Goleman/author/B000APZC9O

     

    ABOUT THE SHOW

    People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.

     

    ABOUT THE HOST

    David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.

     

    ARTWORK CREDIT

    Penny Roberts - https://www.instagram.com/penpennypencils

     

    CONTACT METHODS

    LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat/

    Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose

    Instagram - https://www.instagram.com/davidcroberts_/

    Clubhouse - https://www.clubhouse.com/@davidcroberts?utm_medium=ch_profile&utm_campaign=MBv1ubya1-oOBXc_uQKFHw-46334

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    • If you are failing at something, hire someone e.g. if you can´t lose weight, hire a personal trainer.
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    BEST MOMENTS

    ‘When it comes to serving others, you get to serve yourself at the same time.’

    ‘Most people come looking for tactics when what they actually need is principles.’

    ‘Take complete ownership of your situation even if it is not your fault.’

    ‘Discipline is a simple byproduct of structure.’

     

    EPISODE RESOURCES 

    https://www.workonyourgameuniversity.com

    https://www.instagram.com/drebaldwin

    Books - https://www.amazon.co.uk/stores/Dre-Baldwin/author/B00AQ9NA7A

     

    ABOUT THE SHOW

    People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.

    ABOUT THE HOST

    David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.

    ARTWORK CREDIT

    Penny Roberts - https://www.instagram.com/penpennypencils 

    CONTACT METHODS

    LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat/

    Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose

    Instagram - https://www.instagram.com/davidcroberts_/

    Clubhouse - https://www.clubhouse.com/@davidcroberts?utm_medium=ch_profile&utm_campaign=MBv1ubya1-oOBXc_uQKFHw-46334

    People With Purpose
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    CALM 26 - How To Be Present When You Are Absent

    CALM 26 - How To Be Present When You Are Absent

    For this episode, David looks at how to lead with presence even when you are not physically there. Working to achieve this builds strong team members who feel empowered to get on with things, which makes growth much easier. David shares seven things you can do to reach that point.

    KEY TAKEAWAYS

    • When you get leading with presence right you do not have to be physically present for your team to follow your lead and get the job done.
    • It takes time to reach the point where your team can operate effectively without you. But investing that time pays big dividends for everyone.
    • Once you have good people in your team, they will likely prefer to be left to get on with things.
    • Routines create discipline, which creates focus and makes it easy for people to go on.
    • There is a right time to direct, to coach, to support and to delegate. Learn when and who to use each approach with.
    • Some things can be communicated via a note, while others require a face-to-face conversation. 
    • Focus on how well the job gets done, not when it gets done.

    BEST MOMENTS

    ‘By empowering your team, you can get the return on time that you put into your team.’

    ‘Coaching people is about helping them to work things out for themselves.’

    ‘Make your workplace a showcase that everyone can understand at a glance.’

     

    EPISODE RESOURCES

    Situational Leadership episode - https://www.ivoox.com/how-to-flex-for-leadership-success-situational-audios-mp3_rf_109003503_1.html 

    ABOUT THE SHOW

    People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.

    ABOUT THE HOST

    David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.

    ARTWORK CREDIT

    Penny Roberts - https://www.instagram.com/penpennypencils 

    CONTACT METHODS

    LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat/

    Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose

    Instagram - https://www.instagram.com/davidcroberts_/

    Clubhouse - https://www.clubhouse.com/@davidcroberts?utm_medium=ch_profile&utm_campaign=MBv1ubya1-oOBXc_uQKFHw-46334

    People With Purpose
    en-GBMarch 01, 2024

    Programming Humanity into Artificial Intelligence with Chuck Rinker

    Programming Humanity into Artificial Intelligence with Chuck Rinker

    For this episode, David is joined by Chuck Rinker the owner and CEO of PRSONAS™ by nuMedia.  He is programming humanity into artificial intelligence, with a focus on the healthcare industry, which is close to Chuck's heart.

    They discuss the role AI has actually been playing in our lives for decades and how it will be used in the future. Chuck explains how PRSONAS™ is teaching technology to communicate effectively with humans. Doing so in a way that breaks through barriers that stop us from advancing, including the reticence we have to communicate honestly with other human beings.

    KEY TAKEAWAYS

    • AI has been around longer than you think and has enhanced the job market rather than shrunk it.
    • AI is a productivity tool. 
    • Hand mundane tasks over to AI. Then take the time you save and be more creative.
    • People open up more to an avatar that is tailored to them than they do with other humans. This is particularly helpful in healthcare settings.
    • Gamers make good problem-solvers.
    • Avatars learn. When asked about something they don´t know they seek the answer so are ready for repeat queries.
    • Avatars providing directions means that nurses and doctors are not being stopped and spending time answering those questions.

    BEST MOMENTS

    ‘We really have to look at AI as just an incredibly advanced productivity tool.’

    ‘People tend to provide more accurate information to an avatar than they do to a human, in the medical space.’

    ‘AI is still very good at very specific things. It's not a general-purpose engine like we are as humans.’

     

    EPISODE RESOURCES

    https://ihealthassist.prsonas.com/

    https://www.prsonas.com/

    https://www.linkedin.com/in/chuckrinker/

    Spamming Zero Podcast - https://podcasts.apple.com/us/podcast/spamming-zero/id1626323789

     

    ABOUT THE SHOW

    People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.

    ABOUT THE HOST

    David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.

     

    ARTWORK CREDIT

    Penny Roberts - https://www.instagram.com/penpennypencils 

    CONTACT METHODS

    LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat/

    Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose

    Instagram - https://www.instagram.com/davidcroberts_/

    Clubhouse - https://www.clubhouse.com/@davidcroberts?utm_medium=ch_profile&utm_campaign=MBv1ubya1-oOBXc_uQKFHw-46334

    People With Purpose
    en-GBFebruary 28, 2024

    The CALM Series 25 - 3 Pillars of Leading With Presence

    The CALM Series 25 - 3 Pillars of Leading With Presence

    In this leadership episode, David looks at leading with your presence, being authentic, confident, and communicating well. All of this combined works to turn you into someone that others automatically trust and see as someone they can confidently follow. Present people with purpose really do change the world.

    David talks you through the three pillars of presence and explains how you can actively develop each of these essential qualities.

    KEY TAKEAWAYS

    • Presence is a bend of confidence, authenticity, and your intentionality.
    • People with presence can change the mood of a room when they walk into one.
    • Your body language, how you show up, the words you use and the way you communicate all influence how you engage people. When all of this is right you create a kind of energy field, a vibe, a presence.
    • We all have the potential to have a powerful presence.
    • Making a connection is vital. Being fully present in a conversation and not distracted is a part of showing genuine interest.
    • Listen not to respond, but to understand.
    • Without empathy, leadership and follower relationships are empty.
    • Share your passions, your values, and stories.
    • Paint a picture of the future that excites and motivates.
    • Be yourself, but make sure that you show up as the best version of yourself.
    • Use open questions, and a closed one at the end when a decision is needed.

    BEST MOMENTS

    ‘Presence is not just about charisma or being the loudest voice in the room.’

    ‘You either draw people in or you repel them with your presence.’

    ‘Give yourself a moment before you open the door and walk in.’

    ‘Use stories to illustrate what you are saying, they help you to engage emotions.’

     

    ABOUT THE SHOW

    People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.

    ABOUT THE HOST

    David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.

     

    ARTWORK CREDIT

    Penny Roberts - https://www.instagram.com/penpennypencils 

    CONTACT METHODS

    LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat/

    Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose

    Instagram - https://www.instagram.com/davidcroberts_/

    Clubhouse - https://www.clubhouse.com/@davidcroberts?utm_medium=ch_profile&utm_campaign=MBv1ubya1-oOBXc_uQKFHw-46334

    People With Purpose
    en-GBFebruary 23, 2024

    Carol Sanford – No More Gold Stars – Regenerating the Capacity to Think for Ourselves

    Carol Sanford – No More Gold Stars – Regenerating the Capacity to Think for Ourselves

    For this episode, Carol Sanford again joins David. She has played a significant role in transforming hundreds of individuals, organisations, companies, and society as a whole. She challenges the idea that most people need to be told precisely how to live and accomplish tasks. 

    A  damaging belief that has led to a society that does not enable people to think for themselves. Carol explains how each of us can break that negative cycle, retake control, and lead ourselves and society to a better life and world.

    KEY TAKEAWAYS

    • Everyone has the hardware and software to think for themselves.
    • Society is structured around the belief that people cannot think for themselves. As a result, most of us no longer believe that we can do so.
    • Beating yourself up when you make a mistake wears you down and leads to you giving up and following the crowd.
    • Companies that structure work so there is no hierarchy and build individual capabilities increase revenue by 35 to 65%.
    • Anyone that has a vision has an attachment to doing things one way, which is not healthy.
    • The key aim is to deliver something that is effective and does what the customer needs. Most organisations focus on efficiency instead.

    BEST MOMENTS

    ‘We have been conditioned as a society to almost need expertise like a drug.’

    ‘Thinking is a gift that is so underdeveloped.’

    ‘When you standardise you don´t innovate.’

     

    EPISODE RESOURCES

    Previous episode with Carol Sanford - https://omny.fm/shows/people-with-purpose/carol-sanford-indirect-work

    https://seed-communities.com/conscious-dying/ 

    Website: https://carolsanford.com/ 

    Books: https://www.amazon.co.uk/Carol-Sanford/e/B00427W9JC?ref=sr_ntt_srch_lnk_fkmr0_1&qid=1669032919&sr=8-1-fkmr0

     

    ABOUT THE SHOW

    People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.

    ABOUT THE HOST

    David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.

     

    CAROL SANFORD BIO

     Carol Sanford is an award-winning business educator, Summit Producer, podcaster, and
    author. Her books are required business school reading at Stanford and Harvard. For 40
    years she’s collaborated with clients to develop people to realize their inherent capabilities.
    Carol’s clients include Fortune 500 companies like Colgate, DuPont, and Seventh
    Generation. Google’s Innovation Lab uses her Responsible Business Framework. Learn
    more at CarolSanford.com and the Business Second Opinion podcast 

    ARTWORK CREDIT

    Penny Roberts - https://www.instagram.com/penpennypencils 

    CONTACT METHODS

    LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat/

    Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose

    Instagram - https://www.instagram.com/davidcroberts_/

    Clubhouse - https://www.clubhouse.com/@davidcroberts?utm_medium=ch_profile&utm_campaign=MBv1ubya1-oOBXc_uQKFHw-46334

    People With Purpose
    en-GBFebruary 21, 2024

    The CALM Series 24 - How To Be Present and Why It Matters

    The CALM Series 24 - How To Be Present and Why It Matters

    For this episode, David talks about leading with SPIRIT, a way of ensuring that you are preparing yourself to lead effectively and sustainably. The S in spirit stands for self-leadership, which David has covered in the last few CALM episodes. This time he talks about the P – Presence, how you show up and the energy that you bring and making sure that you are focusing and being present.

    David shares several exercises and techniques you can use to do this.

     

    KEY TAKEAWAYS

    • Those who are present have far more impact and a stronger presence.
    • The consequences of not being present are massive. 
    • When you are present, you tune into how you are feeling, which guides you and points you in the right direction.
    • If you are not fully present in your interactions with others, you miss the cues and opportunities.
    • To have a strong relationship with people you need to connect with them, which requires you to be present.
    • Don´t spend too much time in the past or looking to the future.
    • You can learn how to be present.
    • Focus on what you can see, smell, and feel. Learn how to engage all of your senses.
    • If you´re not present in the moment, then you can´t expect others to be present and focus.

    BEST MOMENTS

    ‘If you are not present, what´s the impact on your ability to produce?’

    ‘Managing your state to be a better leader doesn´t mean disconnecting totally.’

    ‘Focus on your breath.’

    ‘Do one thing at a time.’

     

    ABOUT THE SHOW

    People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.

    ABOUT THE HOST

    David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.

     

    ARTWORK CREDIT

    Penny Roberts - https://www.instagram.com/penpennypencils 

    CONTACT METHODS

    LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat/

    Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose

    Instagram - https://www.instagram.com/davidcroberts_/

    Clubhouse - https://www.clubhouse.com/@davidcroberts?utm_medium=ch_profile&utm_campaign=MBv1ubya1-oOBXc_uQKFHw-46334

    People With Purpose
    en-GBFebruary 16, 2024

    Helping Investors to See Better Deals and Get Better Returns with Fares Hatoum

    Helping Investors to See Better Deals and Get Better Returns with Fares Hatoum

    For this episode, David is joined by Fares Hatoum who is known as The Property Optician. He's an investor and business leader who also helps other investors to uncover better deals and generate better returns. Fares is applying what he learned from Tony Robbins about taking massive action while helping others to shorten their entrepreneurial journey to success.

    KEY TAKEAWAYS

    • Invest in yourself. Keep learning and share what you learn. Be the candle to light up the candles around you.
    • Serving others brings growth.
    • Have true belief in your ability.
    • When you go all in, you get returns.
    • When you step outside of your comfort zone and embrace uncertainty, you grow.
    • Both faith and fear are imaginary. You can either fear the future or have faith and be certain that the future will be good.
    • Don´t live in fear. Recognise and acknowledge it but move on.
    • Courageous people feel fear but don´t let it stop them.
    • Stop chasing short-term gains.
    • Spend an hour noticing your thoughts. Work through why you are thinking like that and correct your perception where needed.
    • Your purpose helps you to grow.

    BEST MOMENTS

    ‘Learning is great, but there is no point in keeping it to yourself,’

    ‘I´ve done self-development, but I must admit that along the way I´ve done shelf development.’

    ‘If you write a goal down, don´t hope for it to happen. Expect it to happen.’

    ‘Resonate with that gratitude.’

    EPISODE RESOURCES

    The Property Optician Links - https://linktr.ee/fareshatoum

    PPN - https://progressivepropertynetwork.co.uk/event-cambridge/

    Awaken The Giant Within - https://www.amazon.co.uk/Awaken-Giant-Within-Immediate-Emotional-ebook/dp/B00AHEKN92

    Progressive Property Investment Course - https://www.progressiveproperty.co.uk/property-courses/

     

    ABOUT THE SHOW

    People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.

     

    ABOUT THE HOST

    David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.

     

    ARTWORK CREDIT

    Penny Roberts - https://www.instagram.com/penpennypencils

    CONTACT METHODS

    LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat/

    Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose

    Instagram - https://www.instagram.com/davidcroberts_/

    Clubhouse - https://www.clubhouse.com/@davidcroberts?utm_medium=ch_profile&utm_campaign=MBv1ubya1-oOBXc_uQKFHw-46334

    People With Purpose
    en-GBFebruary 14, 2024

    The CALM Series 23 - Self Leadership - Look after your future self - Be Do Have

    The CALM Series 23 - Self Leadership - Look after your future self - Be Do Have

    This is the 4th episode in David´s self-leadership series that looks at how to lead yourself effectively so that you can lead others well. He has already covered managing your thoughts, tapping into your intuition, and understanding your values. 

    This week´s episode is all about the 4th pillar of self-leadership – your vision of your future self. Understanding who you want to be and the impact you want to have. He shares a simple technique that anyone can use to identify what that is and then use it to drive you forward to achieve your most important goals.

    KEY TAKEAWAYS

    • Every 6 months sit down and review your values, who you are and your vision for your future self.
    • Understanding who you want to be and what you want to achieve is essential for leaders.
    • Look at each area of your life when identifying what you want to achieve.
    • Understand the things you need to do to be able to learn the skills and qualities that you need, e.g., to be a strong decision-maker.
    • Begin to be who you need to be straight away. Don´t delay getting started.
    • Be who you want to be to pursue your heart´s desire.
    • The complete leadership model starts with you, but it does not end with you.

    BEST MOMENTS

    ‘Sometimes we get a bit bogged down in the doing and lose track of where we are actually going. ’

    ‘Look at what other successful leaders do.’

    ‘All these things that you need to do, you can learn.’

    ‘If you begin to be who you need to be today, you will then do what needs to be done to achieve the result’

     

    ABOUT THE SHOW

    People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.

    ABOUT THE HOST

    David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.

    ARTWORK CREDIT

    Penny Roberts - https://www.instagram.com/penpennypencils

    CONTACT METHODS

    LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat/

    Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose

    Instagram - https://www.instagram.com/davidcroberts_/

    Clubhouse - https://www.clubhouse.com/@davidcroberts?utm_medium=ch_profile&utm_campaign=MBv1ubya1-oOBXc_uQKFHw-46334

    People With Purpose
    en-GBFebruary 09, 2024