Unleash Potential Through Constructive Feedback

It’s one thing to create a strategic plan, but it’s another altogether to execute it with precision. Join Dr. Janet Pilcher, author of Hardwiring Excellence in Education, as she speaks with Superintendent Brian Sica of Banks School District to hear how he initiated the strategic planning process and began regularly implementing short cycles of improvement during his first year as superintendent. Listen as Dr. Sica highlights specific needs and challenges his district faced as well as the critical role of balancing culture and strategy throughout the process of achieving organizational excellence.

This episode addresses questions such as:

• What steps can leaders take to establish trust within the community?
• How do culture and strategy intertwine to support organizational success?
• How can strategic planning build trust and foster professional growth within the leadership team?

Recommended Resources: Hardwiring Excellence in Education: The Nine Principles Framework, Plan Strategically for Success, The Power of Collaboration in Strategic Planning, Building Bridges: A Superintendent’s Journey to Create a Community-Driven Strategic Plan

How do leading organizations stay ahead of the curve? Join Dr. Janet Pilcher, author of Hardwiring Excellence in Education, as she delves into the intricacies of strategic planning with Dr. Casey Blochowiak, a Coach Senior Director at Studer Education. As a companion to last week’s high-level overview of strategic planning, this week’s episode dives into crucial aspects like how to form a strong steering committee and the pivotal role of executive leadership throughout the planning process. Listen now to also hear a roleplay between Janet and Casey demonstrating how coaches collaborate with partners to set a clear strategic vision for organizational excellence. 

This episode answers questions such as:

• What is the role of coaches in the strategic planning process?
• How do you select members for the strategic planning team, and what role do they play?
• How does strategic planning help organizations navigate industry trends and future challenges?

Recommended Resources: Hardwiring Excellence in Education: The Nine Principles Framework, Plan Strategically for Success,  Mindfulness and Reflection Practices for Leaders and Teams, Listen to People to Continuously Improve

Balancing the emotional and rational aspects of leadership is complex, but with strategic planning, organizations can build alignment to drive success. Join Dr. Janet Pilcher, author of Hardwiring Excellence in Education, as she outlines the steps involved in creating a strategic plan and identifies questions that leaders can answer to create organizational alignment. 

This episode answers questions such as:

• How can leadership effectively acknowledge both the rational and emotional components of the organization?
• What is the purpose of a strategic plan, and how is it used to promote successful outcomes?
• How does each step of the plan build upon the last to create better alignment?

Recommended Resources: Hardwiring Excellence in Education: The Nine Principles Framework, How Can We Build Strategic Agility for Continuous Change?, Building Bridges: A Superintendent’s Journey to Create a Community-Driven Strategic Plan, Mastering the Art of Reflection: A Superintendent’s Guide to Progress and Impact

Service excellence is a cornerstone of thriving organizations. Join Dr. Janet Pilcher as she revisits past episodes with Donna Kirby, Vice President of Experience at the Pensacola Blue Wahoos, to hear how she’s created a culture of service excellence within her team. Hear how Donna transforms customers into loyal fans and learn the three tactics she employs to apply consistent and exceptional service delivery.

This episode addresses questions such as:

• How can practicing reward and recognition for employees positively impact the customer experience?
• How can customer survey results be used to deliver real-time solutions?
• How can leaders empower their employees to tackle challenges and find innovative solutions?

Recommended Resources: Hardwiring Excellence in Education: The Nine Principles Framework, Vulnerability is at the Heart of Service Excellence, Service Recovery That Knocks it Out of the Park, Service Excellence: Always Behaviors That Increase Performance Metrics
 

Dr. Janet Pilcher, author of Hardwiring Excellence in Education, wraps up her deep dive into mastering the art of constructive feedback. Joining her on this episode is Jon Malone, the Director and CEO of the Northwestern Illinois Association, to discuss the use of the three to one ratio in providing positive reinforcement while also challenging employees to distribute their high performance. Jon also shares insights into the deliberate and intentional work that must be done before conducting performance conversations. Lastly, Jon explains the creation and implementation of a decision-impact conversation template that employees can initiate with their leaders that allows leaders the opportunity to model the willingness to receive critical feedback around their decisions. Listen now to gain valuable insights and practical strategies on planning for and delivering constructive feedback to achieve positive outcomes.

This episode addresses questions such as: 

• How can feedback conversations be utilized to continue building an emotional bank account?
• What are specific actions leaders can take to prepare for giving effective constructive feedback?
• How does the decision-impact conversation template empower employees to initiate feedback conversations with their leaders?

Recommended Resources: Hardwiring Excellence in Education: The Nine Principles Framework, Foster Confidence with Constructive Feedback, Master the Art of Feedback, Develop and Apply Standards of Excellence, Vulnerability is at the Heart of Service Excellence
 

Dr. Janet Pilcher, author of Hardwiring Excellence in Education, continues the conversation from last week about the pivotal role of feedback in achieving important people outcomes within organizations. Joining her is Dr. KK Owen, a leader coach at Studer Education, to explore effective tactics for delivering genuine, timely, and specific feedback to employees. They’ll discuss the concept of building an emotional bank account to create trust, and they’ll also demonstrate the three to one tactic, illustrated through a role play for clearer understanding. Listen as Dr. Pilcher and Dr. Owen continue to explore the transformative impact of feedback on fostering relationships with employees and how it can serve as a tool for re-recruitment.

This episode addresses questions such as: 

• How can leaders be genuine, timely, and specific with their feedback?
• What is the three to one ratio, and how can it be utilized effectively?
• How does feedback influence organizational culture?

Recommended Resources: Hardwiring Excellence in Education: The Nine Principles Framework, Foster Confidence with Constructive Feedback, Essential Components of Healthy Workplace Cultures, Provide Performance Feedback Aligned to Values

Receiving positive feedback is transformative. It builds confidence, reduces anxiety, and helps individuals improve. Listen now as Dr. Janet Pilcher, author of Hardwiring Excellence in Education, emphasizes the importance of praising what’s right and sets the stage for future episodes on tactics you can use to give constructive feedback to the employees in your organization.

This episode addresses questions such as:

• What is the purpose of giving feedback to employees?
• How does the shift in mindset from evaluation to recognition contribute to high-performance outcomes?

Recommended Resources: Hardwiring Excellence in Education: The Nine Principles Framework, Do People Really Want Feedback?, Feedback is a Gift...or is it?, Provide Performance Feedback Aligned to Values

What is goodwill, and how do we know if we’re practicing it? Join Dr. Janet Pilcher as she guides us through the journey of measuring our own personal goodwill and explains how we can radiate it to others, even during the busiest season of the year. Listen as she reflects on how even the most routine of encounters can emit warmth when infused with goodwill.

Recommended Resources: Hardwiring Excellence in Education: The Nine Principles Framework, Pursue Gratitude and Goodwill, The Value of Kindness,  Build Trust With Intentional Kindness

How can leaders use Big, Hairy, Audacious Goals (BHAGs) as a strategic tool to achieve successful outcomes? Join Dr. Janet Pilcher for the latest episode of the Accelerate Your Performance podcast where she defines what a BHAG is and urges organizations to set such long-term goals guided by core values and purpose to succeed in a world shaped by the experiences of the COVID-19 pandemic. Listen as Janet discusses how these goals contribute to an organization’s overall vision, igniting and building collective greatness.

Recommended Resources: Hardwiring Excellence in Education: The Nine Principles Framework, Refresh Strategic Goals to Move Forward, Align Behaviors with Goals and Values, Define Guiding Actions to Live by

Join Dr. Janet Pilcher as she engages in a conversation with Dr. Shelly Viramontez, Superintendent, and Ms. Whitney Holton, Associate Superintendent, of Campbell Union School District in Campbell, California. Dr. Viramontez discusses her commitment to leadership development, particularly focusing on aligning systems and streamlining processes so leaders can focus on meaningful and impactful work. She also shares specific examples of process improvements that have achieved significant outcomes. Additionally, Ms. Holton highlights how the district is implementing continuous improvement down to the classroom level. Listen now to hear Dr. Viramontez and Ms. Holton explain how the organizational shift from compliance to commitment is fostering a positive culture within the district.

This episode addresses questions such as:

• How does collaboration across departments boost organizational efficiency?
• What positive results are achieved through intentional data collection in monitoring classroom progress?
• How do you empower teachers to lead the work of continuous improvement at the classroom level?

Recommended Resources: Hardwiring Excellence in Education: The Nine Principles Framework, Continuous Improvement Through Leadership , Simple Strategies for Classroom Improvement, Empower Your Team: Using Plus/Delta as a Template for Making Improvement Decisions