Value of Associations for Shops, Carolyn Coquillette

Let’s talk about improving the automotive industry and properly training future technicians. Philip walks us through why dedicated training during the day instead of after work can be valuable. He also breaks down the impact of hands-on training, and discusses the importance of teaching the basics.

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About Our Guest:
Philip Austin
Manager of Technical Training & Development, Niterra North America
phaustin@ngksparkplugs.com

NGK Shop Squad

Sponsor:
RepairPal

About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122

WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.

Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.

Instructors - Need help getting resources and connecting with industry? We have free resources for your program. 

Connect with us on social:

• Facebook
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• Twitter
• LinkedIn
• YouTube
• TikTok

Helping technicians quickly write accurate repair event documentation, Pencilwrench allows shops to provide customers with an invoice that is clear, concise, and readable. In this episode, we explore how new shop software can help improve the overall perception of technician careers by bringing professionalism and transparency to the forefront.

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About Our Guest:
Joe McCue
Founder & Partner, Pencilwrench
joem@pencilwrench.com 

Sponsor:
Universal Technical Institute

About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122

WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.

Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.

Instructors - Need help getting resources and connecting with industry? We have free resources for your program. 

Connect with us on social:

• Facebook
• Instagram
• Twitter
• LinkedIn
• YouTube
• TikTok

Technician efficiency and productivity are crucial factors in maximizing your shop's profitability. In this episode, we discuss the impact new technology can have on shops, exploring how it can simplify technicians' tasks, improve customer retention, and ultimately boost revenue.

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About Our Guest:
Jon Belmonte,
CEO of AutoVitals
jon.belmonte@autovitalsinc.com

Sponsor:
Jasper Engines & Transmissions

About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122

WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops

Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.

Instructors - Need help getting resources and connecting with industry? We have free resources for your program. 

Connect with us on social:

• Facebook
• Instagram
• Twitter
• LinkedIn
• YouTube
• TikTok

Is the automotive industry still the only industry that uses faxes? Let’s talk about shop management, scheduling, and improving your shop’s efficiency! In this episode, we'll explore the unique SocketTime software and how it helps shops maximize every technician’s day and every hour, while still allowing flexible scheduling for technicians.

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About Our Guests:
Matthew Donovan
Fixed Ops Director, Jay Wolfe Automotive Group
Co-Founder, SocketTime Systems, LLC
mdonovan@sockettime.com

Craig Misak
President and Founder, SocketTime Systems, LLC
cmisak@sockettime.com

Sponsor:
Sonic Tools

About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122

WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops

Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.

Instructors - Need help getting resources and connecting with industry? We have free resources for your program. 

Connect with us on social:

• Facebook
• Instagram
• Twitter
• LinkedIn
• YouTube
• TikTok

Learn the importance of valuing your technicians, discover effective strategies on how to transition out of flat rate, and explore ways the auto industry can improve technicians’ career paths. Immerse yourself in Aleck's passion for the automotive industry in this week's episode!

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About Our Guests:
Dr. Thomas Litzinger
Executive Director, University of the Aftermarket
Aftermarket Education Industry Chair, Northwood University
litzinge@northwood.edu

James O’Dell, AAP
Assistant Director of Aftermarket Education, Northwood University
odellj@northwood.edu

Sponsor:
Machinists Union District Lodge 77

About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122

WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops

Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.

Instructors - Need help getting resources and connecting with industry? We have free resources for your program. 

Connect with us on social:

• Facebook
• Instagram
• Twitter
• LinkedIn
• YouTube
• TikTok

Learn the importance of valuing your technicians, discover effective strategies on how to transition out of flat rate, and explore ways the auto industry can improve technicians’ career paths. Immerse yourself in Aleck's passion for the automotive industry in this week's episode!

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About Our Guest:
Aleck Brownstein
Regional Vice President, Volvo Car USA
aleck.brownstein@volvocars.com

Sponsor:
Wind River Payments

About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122

WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops

Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.

Instructors - Need help getting resources and connecting with industry? We have free resources for your program. 

Connect with us on social:

• Facebook
• Instagram
• Twitter
• LinkedIn
• YouTube
• TikTok

Born and raised in a dealership, Jim’s evolving passion for the automotive industry has blossomed into key advice on what it takes to create a great shop. From the importance of evaluating financial statements to the process of rebuilding dealerships in crisis, Jim breaks down his expertise in this week’s episode of Beyond the Wrench.

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About Our Guest:
Jim Phillips
Principal, Training Team USA
jphillips@trainingteamusa.com

Sponsor:
Sonic Tools

About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122

WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops

Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.

Instructors - Need help getting resources and connecting with industry? We have free resources for your program. 

Connect with us on social:

• Facebook
• Instagram
• Twitter
• LinkedIn
• YouTube
• TikTok

As a master technician with over 20 years of experience and a public figure within the industry, Bogi has a unique message to share. Discover the challenges she and other women face in the shop, the significant impact respect for technicians can have, and the changes the automotive industry has undergone over the years.

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About Our Guest:
Bogi Lateiner
Host of All Girls Garage, MotorTrend
Bogi's Garage

Sponsor:
Jasper Engines & Transmissions

About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122

WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops

Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.

Instructors - Need help getting resources and connecting with industry? We have free resources for your program. 

Connect with us on social:

• Facebook
• Instagram
• Twitter
• LinkedIn
• YouTube
• TikTok

Dealers come together, share best practices, evaluate each other's businesses, and grow together. Learn how valuable peer performance groups can be to dealers, explore how to support the career development of aging technicians, and dive into the evolution of the equipment industry.

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(1:38) George’s Background
(14:46) Performance Dealer Groups
(24:30) Evolution of Equipment Industry
(35:41) Career Development for Older Technicians
(44:57) Motivating Next Generation

About Our Guest:
George Russell
Founding Member, Machinery Advisors Consortium
george.russell@machineryadvisors.org

Sponsor:
Thermo King

About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122

WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops

Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.

Instructors - Need help getting resources and connecting with industry? We have free resources for your program. 

Connect with us on social:

• Facebook
• Instagram
• Twitter
• LinkedIn
• YouTube
• TikTok

We explore Josh’s career in automotive, discuss his decision to become an instructor, and he shares key advice for young technicians on how to find good managers and mentors.

Our team is taking a couple of weeks off the podcast for the holidays. We would like to thank you for all of your support, wish you Happy Holidays, and we will see you in 2024!

(3:00) Josh’s Career in Auto
(12:51) Diverse Background for Teaching
(18:13) Mentors for New Technicians
(35:27) Understand Flat Rate
(42:06) Good Manager Qualities
(47:13) Becoming an Instructor

About Our Guest:
Josh Simons
ASE Master Technician & Instructor/Academic Program Director,
Greenville Technical College
Connect on LinkedIn

Sponsor:
Sonic Tools

About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122

WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops

Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.

Instructors - Need help getting resources and connecting with industry? We have free resources for your program. 

Connect with us on social:

• Facebook
• Instagram
• Twitter
• LinkedIn
• YouTube
• TikTok