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    Podcast Summary

    • Prioritizing experiences and human connectionBusiness travelers can enhance trips with rewards, insurance focuses on personalized service, organizations offer meaningful work, and individuals can create value through determination and innovation.

      Whether it's through travel rewards, insurance, or a career in innovation, prioritizing experiences and human connection can lead to great benefits. For instance, business travelers can enhance their trips with rewards like the Delta Sky Miles Platinum Business American Express Card. Insurance companies like Amica focus on personalized service and empathy to make insurance feel more human. And organizations like the National Security Agency offer opportunities to make a difference in the world while providing a supportive work environment. As for entrepreneur Richard Branson, he dropped out of school at 15 to start a magazine and later built a business empire, facing numerous failures along the way. Ultimately, his success can be attributed to his determination, innovation, and focus on creating value for customers.

    • Starting a business takes courage and determination, even with challenges like dyslexiaAsk questions, listen, surround yourself with believers, and persevere to turn ideas into successful businesses, even with personal challenges

      Starting a business requires courage, determination, and a willingness to learn. The speaker, Richard Branson, shares his experience of starting a magazine at a young age despite his dyslexia. He emphasizes the importance of asking questions, listening, and surrounding oneself with people who believe in the idea. Branson's magazine attracted top talent, including celebrities and renowned cartoonists and photographers. He was able to secure interviews with influential figures by being persistent and young. Despite facing challenges, such as lack of financial backing and dyslexia, Branson's magazine became a platform for other ventures, including an advisory center for young people and eventually, Virgin Records. Branson's innovative approach of selling records at discounted prices was a game-changer, and he achieved this by bargaining with local record shops based on the volume of orders. Overall, Branson's story highlights the importance of perseverance, creativity, and a customer-focused approach in entrepreneurship.

    • Starting small and being resourcefulBeginning with limited resources and being innovative can lead to significant profits and success

      Starting small and being resourceful can lead to great success. Sir Richard Branson began Virgin Records as a single record shop in London during the post office strike. To keep the business going, they imported records from Belgium without the proper paperwork, which led to a significant tax reduction and lower prices. This allowed them to sell records at a profit while others were paying the full tax. When they came across a record they loved but no record company would release, they decided to start their own label and release it themselves. That record was "Tubular Bells" by Mike Oldfield, which went on to sell millions of copies and even made it into the film "The Exorcist." Despite initial challenges, such as an artist who refused to perform, the determination and creativity of Virgin Records led to their success.

    • Believing in yourself and facing challengesStarting a business requires confidence, determination, and resilience. Branson's success story shows that even with no experience or knowledge, one can turn an idea into a reality. Overcoming challenges, being open to new opportunities, and testing the waters with competitors can lead to success.

      Confidence and determination, even in the face of adversity, can lead to success. Richard Branson, at a young age, started a record label despite having no experience or knowledge in the industry. He believed that a business is an idea that can improve people's lives and that with the right team, he could turn his idea into a reality. However, starting a business isn't always easy. Branson encountered numerous challenges with his airline, Virgin Atlantic, including a costly engine failure and a competitive rival, British Airways, attempting to put him out of business. Despite these setbacks, Branson persevered and learned to be open to new opportunities and partnerships. He also emphasized the importance of being willing to test the waters with competitors to ensure the best possible outcomes for his business. Overall, Branson's story demonstrates the power of believing in oneself and the importance of resilience in the face of challenges.

    • Branson's tough decision to sell Virgin RecordsBusiness leaders may need to make difficult decisions to protect their organization and employees, even if it means sacrificing a profitable venture.

      In business, tough decisions have to be made to protect the larger organization and its people. Richard Branson shared an experience where Virgin was targeted by British Airways, leading to a costly legal battle. Despite the victory and subsequent "BA Christmas bonus" for employees, Branson was forced to sell Virgin Records to keep BA in check and protect Virgin's other ventures, including the airline. This was a difficult decision, but Branson understood the importance of safeguarding the livelihoods of his staff and the future of his company. Companies like Atlassian, with their AI-powered software, can help businesses make informed decisions and streamline workflows, making the process of making tough decisions more manageable.

    • Investing in the right tools, people, and cultureUsing AI-powered software, HR expertise, strong company culture, and visually compelling content can significantly accelerate team performance and business growth. Taking risks and thinking outside the box also leads to remarkable results.

      Leveraging the right tools and resources, like Atlassian's AI-powered software and Insparity's HR expertise, can significantly accelerate team performance and business growth. Additionally, creating a strong company culture and designing visually compelling content are essential for success. As demonstrated by Richard Branson's Virgin Cola story, taking risks and thinking outside the box can lead to remarkable results. In summary, investing in the right tools, people, and culture can help individuals and teams make a greater impact at work and realize their full potential.

    • Competing with ruthless competitors and learning from failuresEntrepreneurs face competition, and sometimes competitors eliminate products through attractive offers. Learn from failures and consider market demand before starting a new business.

      In business, there are competitors who will stop at nothing to eliminate the competition. Sir Richard Branson shared his experience with Virgin Cola, where Coca-Cola systematically "disappeared" the product from retailers through attractive offers they couldn't refuse. Branson learned the hard way to only enter businesses where Virgin was palpably better than the competition. Failure is inevitable for entrepreneurs, and it's essential to learn from those failures and move on to new challenges. Another less successful venture for Virgin was Virgin Brides, launched in 1996. The company faced the challenge of having no clients due to a lack of demand for bridal wear from Virgin. Branson invested in a woman's dream of starting a bridal shop but soon realized it was a foolish investment. The lesson learned was to carefully consider the market demand before entering a new business.

    • Lessons from Richard Branson's Entrepreneurial JourneyEntrepreneurs should embrace new opportunities, learn from failures, cut losses early, and persist in the face of challenges.

      Trying new things and learning from failures are essential parts of entrepreneurship. Richard Branson shared his experiences of starting businesses, including his wedding dress shop venture and Virgin Money, which came from frustrations and a desire to do things better. He emphasized the importance of cutting losses early and not letting emotions get in the way. Branson also discussed his most ambitious project yet, Virgin Galactic, which aims to put hundreds of people into space. He acknowledged that dealing with something as complex as space travel would inevitably involve failure, but expressed optimism that they are close to making it a reality. Overall, Branson's message is that entrepreneurs should be willing to take risks, learn from mistakes, and persist in the face of challenges.

    • Handling setbacks and mistakes in entrepreneurshipLearning from mistakes, maintaining morale, and effective communication are crucial for overcoming challenges and achieving success in entrepreneurship.

      Setbacks and mistakes are inevitable in entrepreneurship and life, but how we handle them can make all the difference. Richard Branson, the founder of the Virgin Group, experienced a tragic accident during a centrifuge unit training for a space flight, which led to the loss of a test pilot. Branson shared how he kept morale up in the company by addressing the staff, meeting with the relatives, and dealing with the press. He also emphasized that it was a pilot error and not a technical issue, ensuring the engineers that they were not to blame. Branson also highlighted the importance of having multiple companies under the Virgin name, as it minimizes risk and allows for continued growth and innovation. Despite the setback, Branson's resilience and ability to learn from mistakes have led him to great success. Another important takeaway is the value of clear communication in the workplace. Miscommunication can lead to wasted time and resources. Grammarly, an AI writing partner, can help prevent such mistakes by ensuring that every word written is clear, concise, and on-brand. By improving communication, teams can save time and resources, and ultimately, achieve their goals more efficiently. In summary, setbacks and mistakes are a natural part of life and entrepreneurship, but how we respond to them can make all the difference. Learning from mistakes, maintaining morale, and effective communication are key to overcoming challenges and achieving success.

    • Investing in technology trends and entrepreneurshipInvest in technology trends through accessible platforms and discover unexpected entrepreneurial opportunities from everyday observations.

      Investing in emerging technology trends can be made simple and accessible through platforms like Schwab's thematic investing. Meanwhile, entrepreneurship can also stem from unexpected sources, as demonstrated by Allison Hans and her creation of Living Zesty. Starting from a simple idea and a surplus of artificial grass, Allison transformed leftover scraps into circular doormats and turned a small business idea into a growing venture. This story highlights the potential for innovation from both technological advancements and everyday observations.

    • Persisting through challenges in business and podcastsDetermination and hard work can lead to opportunities, as shown by Alison Hans and various podcast hosts, while intriguing stories unfold in radio documentaries like that of Oscar Lopez Rivera.

      Building a successful business or project requires persistence and resilience, just like casting a line into the ocean and waiting for a bite. Not every day will yield results, but with determination and hard work, opportunities will come. This was exemplified by Alison Hans, the founder of Living Zesty, who shared her story on NPR's How I Built This. Meanwhile, in the world of podcasts, Adam Grant of Rethinking explores unconventional ideas and insights from various thinkers, while Misha Brown of The Big Flop chronicles the biggest pop culture fails and the people behind them. On a different note, LatinoUSA presented a radio documentary about Oscar Lopez Rivera, a Puerto Rican independence fighter who was granted clemency by President Obama. The documentary delved into the intriguing story of secret identities, safe houses, FBI manhunts, and revolution. Overall, whether it's through podcasts, radio documentaries, or building a business, there's always something new and intriguing to discover. So keep casting your line, keep listening, and keep exploring.

    Recent Episodes from How I Built This with Guy Raz

    Advice Line with Mark Ramadan of Sir Kensington's

    Advice Line with Mark Ramadan of Sir Kensington's

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    Today we meet Pat, a physician assistant working to bring his solution for clogged sinks to major retailers. Then Lucas, a chef whose local quick service taco joint is fending off national competition. And Beth, a working mom whose baby products brand is caught in the "messy middle" between launch and mass scale.

    If you’d like to be featured on a future Advice Line episode, leave us a one minute message that tells us about your business and a specific question you’d like answered. Send a voice memo to hibt@id.wondery.com or call 1-800-433-1298.

    And to hear the story of how Sir Kensington’s was founded, check out Mark's first appearance on the show in 2023.


    This episode was produced by Sam Paulson with music by Ramtin Arablouei. It was edited by John Isabella. Our audio engineer was Cena Loffredo.

    You can follow HIBT on X & Instagram and sign up for Guy's free newsletter at guyraz.com.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    Spin Master/PAW Patrol: Ronnen Harary (2021)

    Spin Master/PAW Patrol: Ronnen Harary (2021)

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    This episode was produced by Casey Herman, with music by Ramtin Arablouei

    Edited by Neva Grant, with research help from Claire Murashima.


    You can follow HIBT on X & Instagram, and email us at hibt@id.wondery.com.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    Advice Line with Sarah Kauss of S'well

    Advice Line with Sarah Kauss of S'well

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    And be sure to listen to S’well’s founding story as told by Sarah on the show in 2020.


    This episode was produced by Chris Maccini with music by Ramtin Arablouei. It was edited by John Isabella. Our audio engineer was Neal Rauch.


    You can follow HIBT on X & Instagram and sign up for Guy's free newsletter at guyraz.com.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    The Cronut and Dominique Ansel Bakery: Dominique Ansel

    The Cronut and Dominique Ansel Bakery: Dominique Ansel

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    This episode was produced by Carla Esteves with music by Ramtin Arablouei.

    It was edited by Neva Grant with research help from Katherine Sypher. Our audio engineer was Robert Rodriguez.


    You can follow HIBT on X & Instagram, and email us at hibt@id.wondery.com.

    And sign up for Guy’s free newsletter at guyraz.com.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    Advice Line with Randy Goldberg of Bombas

    Advice Line with Randy Goldberg of Bombas

    Bombas co-founder and Chief Brand Officer Randy Goldberg joins Guy on the Advice Line, where they answer questions from three early-stage founders about building brands and reaching new communities.

    Today we meet Rivky, an Orthodox Jewish woman who's redefining modest clothing for plus-size women. Then Shyam, a rocket engineer who wants to introduce Americans to a popular South Asian tabletop game. And Änna, a boutique owner who wants to translate her hip brick-and-mortar vibes into the digital space.


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    You can follow HIBT on X & Instagram and sign up for Guy's free newsletter at guyraz.com.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    Dave’s Hot Chicken: Arman Oganesyan

    Dave’s Hot Chicken: Arman Oganesyan

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    And sign up for Guy’s free newsletter at guyraz.com

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    Advice Line with Fawn Weaver of Uncle Nearest Premium Whiskey (April 2024)

    Advice Line with Fawn Weaver of Uncle Nearest Premium Whiskey (April 2024)

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    You can follow HIBT on X & Instagram, and sign up for Guy’s free newsletter at guyraz.com.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    ECKO UNLTD and COMPLEX: Marc Ecko

    ECKO UNLTD and COMPLEX: Marc Ecko

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    This episode was researched and produced by Katherine Sypher with music composed by Ramtin Arablouei. It was edited by Neva Grant. Our audio engineers were Gilly Moon and Kwesi Lee.

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    Advice Line with Mauren Kelly of Tarte Cosmetics

    Advice Line with Mauren Kelly of Tarte Cosmetics

    Tarte cosmetics founder and CEO Maureen Kelly joins Guy on the Advice Line, where they answer questions from three early-stage founders about their marketing strategies.

    Today we meet Kristina, who’s designed sweat-wicking underwear that's both functional and stylish. Then Ashley, who recently launched a line of chemical-free hair care products. And Marcelle, the owner of an international career coaching service.

    If you’d like to be featured on a future Advice Line episode, leave us a one minute message that tells us about your business and a specific question you’d like answered. Send a voice memo to hibt@id.wondery.com or call 1-800-433-1298.

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    This episode was produced by Kerry Thompson with music by Ramtin Arablouei. It was edited by John Isabella. Our audio engineer was Robert Rodriguez.

    You can follow HIBT on X & Instagram and sign up for Guy's free newsletter at guyraz.com.



    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    Concept2 Rowing Machines: Dick and Peter Dreissigacker

    Concept2 Rowing Machines: Dick and Peter Dreissigacker

    Brothers Dick and Peter Dreissigacker used their experience as Olympic-level rowers to build a rowing machine that captured the sensation of being on the water. Initially made of bicycle parts in a Vermont barn, the machines had a limited market at first: mostly rowing clubs and schools that competed in the sport. But in the 2000’s, business began to take off when Greg Glassman, the founder of Crossfit, began putting the machines into his gyms. Today Concept2 sells rowing machines to thousands of gyms and teams around the world, plus rowers, stationary bikes and skiing machines for people who train at home.


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    You can follow HIBT on Twitter & Instagram, and email us at hibt@id.wondery.com.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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