When Borders Collapse: Inside the World of Web Standards with Eric Meyer

Keith Buehlman on the parallels between the Superbowl and Enterprise business agility. 

On this episode Clinton is joined by Keith Buehlman, Chief Digital & Strategy Officer at NTT Data to discuss what lessons can be learned from the NFL’s global expansion when it comes to  enterprise business agility. From scaling product delivery and value networks to enhancing customer experiences, Keith and Clinton break down what an organization can take away from the NFL.

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Jonathan Gibson on building a great customer experience at the IndyCar races 

The Indy 500 is the largest single day sporting event in the world, amassing 300 000 spectators. This week on Catalyst, Chris and Gina are joined by Penske’s Executive Vice President of Marketing and Business Development, Jonathan Gibson, to discuss how to create an intimate customer experience for hundreds of thousands of people. Jonathan breaks down all the customer touch points they’ve invested in and shares how technology can help thousands of visitors enjoy IndyCar race day. 

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Clemens Conrad has been jet setting to learn all about what's new and upcoming in tech. Listen into his conversation with Clinton to get a peek behind the curtain. 

Back with Clinton on this week’s Catalyst episode is Clemens Conrad, Launch by NTT Data’s Practice Lead for the Future of Mobility. You may remember Clemens from our November episode The Evolution of EV’s! He returns to share all about new tech he witnessed from CES 2024 and the Japan Mobility Show 2023. From new sights to see in Las Vegas to using autonomous vehicles for mining, these shows were packed with new innovations that may just change the world. 

Links:

CES

Japan Mobility Show

The Sphere

The Alpha-able LG Car

LG’s Bon Voyage camper

Lillium Jet

Figure x BMW Collaboration

Applied EV

The Evolution of EV’s

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Back with Clinton on this week’s Catalyst episode is VP of Engineering and, now, author Nate Berent-Spillson. Nate’s book, Frictionless Enterprise, was released November 2023 and he is here to chat about the aftermath. What are people saying, what was unexpected, and where can you find a copy of the book! Tune in for more tidbits of knowledge about creating a Frictionless enterprise and what it’s like to write and release your first book. 

Links:

Frictionless Enterprise

Nate’s LinkedIn

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A viral video of Jeff Bezos talking about hunches sparks a conversation between Gina and Chris in this week’s episode. Bezos shared how he listened to his gut over the data presented, with positive results. Gina and Chris respond by discussing the principle of being data-informed rather than data-driven, and when to challenge the evidence and instead trust your instinct. They share wisdom on how KPIs can become problematic, and how every phase of product development and customer experience requires a unique blend of objective and subjective decision-making. 

Links:

The LinkedIn viral video of Bezos

Goodhart’s Law

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NTT DATA has a new President! Tammy Soares has decades of experience in digital transformation and design-led thinking. This week on Catalyst Tammy joins Clinton to discuss her new position at Launch by NTT DATA. They discuss why she’s excited to join the Launch team. She shares some leadership lessons and explains how technology can transform industry, business and lives. 

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Chris and Gina dive into the ethics of AI with Northeast General Manager of Launch by NTT Data and professor Lisa Woodley.

The boom of AI over the last year has brought up questions new, and old, about the ethics of the technology we use on a daily basis. From “is it okay that the person on the phone doesn’t know they are talking to a bot?” to “how do we ethically use journalistic data?” There is so much unknown about the way this impacts our lives and society. Lisa Woodley, General Manager of Launch by NTT Data and professor of UX Design, joins hosts Chris and Gina to dissect these questions and more. She dives into what the role of the designer is in AI systems, and gives insight into how the next generation of designers approach technology ethics. 

Links: 

Unmasking AI by Joy Buolamwini 

Lisa’s LinkedIn

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PrizePicks’ Brian Huss joins Clinton to talk about the intersection of fantasy sports, community, and technology.

For so many of us, sport isn’t just about wins or losses, it’s about the experience. This week, Brian Huss, VP of Innovation at PrizePicks shares how his team is pushing the boundaries of fantasy sports, to bring together fans with highly engaging digital experiences. Brian and Clinton discuss building community alongside great products, informed by prototypes and consistent feedback. Plus, Brian gives us the origin story of Community Plays where multiple members can join forces and root for the win together.

Links:

PrizePicks

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Clinton is joined by Heather Hudnall, NTT Data’s chief nursing informatics officer, about building medical software that is usable at all points of entry.

When it comes to your medical care, we hope and expect the best - but that’s not always what we get. NTT Data’s chief nursing informatics officer Heather Hudnall guests on this episode to dive into how we change that narrative with technology. As a former RN she is well versed in the needs of nurses doing the work on the ground and has translated those needs and desires to technology that falls into their workflow with ease and centers patient care. Listen in to Clinton and Heather's conversation about how these lessons can be translated across the industry. 

Links: 

Heather’s LinkedIn

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