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    Why Does Big Tech Make It So Hard to Fix Your Devices?

    enJanuary 12, 2023

    Podcast Summary

    • New York's Right to Repair Law: A Milestone in Consumer Tech RepairNew York's new law empowers consumers to repair their electronic devices, reducing costs, electronic waste, and consumer harm, marking a significant shift towards a repair culture.

      The Right to Repair movement, spearheaded by Kyle Wiens, CEO of Ifixit, has achieved a significant legislative victory in New York state, which aims to make it easier and more affordable for consumers to repair their electronic devices. This moment comes after nearly 20 years of advocacy, with Wiens tracing his passion for tech repair back to his first computer purchase in 1998. He recounts the challenges of affording a computer and eventually fixing it himself, despite the complexity. This experience sparked his dedication to the right to repair movement, which addresses burdensome costs, electronic waste, and consumer harm caused by manufacturers' monopolies on repairs. The new law in New York is a crucial step towards breaking up with the culture of buying new devices and embracing repair.

    • Apple's restriction on repair manuals led to the creation of iFixitApple's efforts to limit repair information access inspired the founding of iFixit, demonstrating the value of resourcefulness and public information sharing

      Apple's legal actions prevented publicly accessible service manuals for their products online, making it difficult for individuals to repair their own devices. This led a young man named Kyle Wiens to write and publish repair instructions for Apple laptops with his friend, which gained popularity and eventually turned into a successful business, iFixit. This incident highlighted the issue of access to repair information and the potential consequences of corporations restricting such access. The journey of Kyle and his friend showcases the importance of resourcefulness and the power of making information available to the public.

    • Corporations resist the right to repair movementApple's profit interests led to restricting repair info, but ifixit's open-source platform empowers DIY repair, saving money and reducing e-waste

      The right to repair movement, which aims to allow individuals to fix their own electronics and appliances, faces resistance from corporations due to profit interests. Apple, for instance, banned users from discussing repair methods on their forums and even stopped referring customers to ifixit, a community-driven repair information platform. However, the grassroots spirit of ifixit thrives on the open-source nature of its platform, where community members help answer each other's repair questions. The platform has expanded beyond Apple products and now offers repair information for various items, from kids' toys to refrigerators. This not only empowers individuals to save money but also reduces electronic waste. The community's collective knowledge is a valuable resource, with top contributors like "Old Turkey" helping hundreds of thousands of people learn how to fix their stuff. The DIY repair process can be both cost-effective and empowering, challenging the notion that electronics are complex, unfixable objects.

    • Misguided belief in not fixing electronic devices leads to disposability and wasteManufacturers encourage disposability through practices like voided warranties and designing unfixable products, leading consumers to buy new gadgets and contribute to unsustainable electronic waste

      Our cultural belief of not taking apart or fixing electronic devices ourselves is misguided and harmful. This belief is perpetuated by manufacturers through practices like voided warranties and designing products to be disposable. I witnessed this firsthand at the USA Science and Technology Fair when children were discouraged from taking things apart. However, not all products are designed to be unfixable. For instance, TVs are still straightforward and easy to repair. The most unintuitive aspect of this issue is that, despite the hype around new products, many of them don't offer significant improvements over their older counterparts. For example, wireless earbuds like the Samsung Galaxy Buds have replaceable batteries, while Apple AirPods are glued together and impossible to repair. This intentional design leads consumers to keep buying new products, contributing to a cycle of obsolescence that's not sustainable from an environmental perspective. Despite building a massive community around fixing electronic devices, I felt that this wasn't enough. By analyzing the number of new gadgets, we realized the need for a change in laws to encourage repairability and reduce electronic waste.

    • IFixit's pursuit of right to repair lawsIFixit advocated for consumer access to parts, info, and tools, facing resistance from manufacturers. Inspired by auto industry success, they turned to legislation, starting with cell phone unlocking in the US, then adapting it for all electronics.

      The proliferation of various Android devices led to the realization of the need for a more accessible repair market. However, attempts to collaborate with manufacturers for this cause were met with resistance. Inspired by the success of right to repair laws in the automotive industry, iFixit turned to legislative avenues, focusing on European and American states. They began by passing a law allowing cell phone unlocking in the US, which helped build a coalition. The group then adapted the automotive law, removing the word "car," to apply to any product with electronics. Despite facing numerous losses in state legislatures, none of which resulted in actual votes, iFixit persisted, believing in the importance of giving consumers and repair shops the right to access necessary parts, information, and tools.

    • Right to Repair Movement: France leads the wayFrance enacts repairability index law, US FTC debunks manufacturers' arguments, Biden's order pushes for market competition, consumer demand drives repairable economy shift

      The right to repair movement is gaining momentum as consumers demand the ability to fix their own electronics. This issue is complex, as companies argue that releasing repair information could lead to intellectual property theft. However, France has already implemented legislation requiring companies to publicize a repairability index, and the US is following suit with the Federal Trade Commission's report "Nixing the Fix" that debunked manufacturers' arguments against right to repair. President Biden's executive order also calls for increased competition in the marketplace. Ultimately, this inflection point in the electronics industry could determine whether we end up in a repairable or disposable economy. The economic entrenchment of the current system makes it challenging to pass policies to reverse the trend, but the consumer demand for repairability is changing the game.

    • Apple's self-service repair program faces criticismApple's self-service repair program faced criticism for high cost and complexity, while the first right to repair bill was passed in Colorado focusing on electric wheelchairs. Farmers have always repaired their own equipment, but manufacturers are using repair obstacles to establish service monopolies.

      The right to repair movement in the US gained momentum after the competition executive order, leading to Apple launching a self-service repair program. However, the program's implementation was criticized as "malicious compliance" due to the high cost and complexity of the tools provided. Meanwhile, the first right to repair bill was passed in Colorado, focusing on electric wheelchairs. While the ability to repair personal items is important, there are valid concerns about the safety and expertise required for repairing machinery with higher stakes, such as medical tools and farming equipment. Farmers, for instance, have long been the experts in repairing their own equipment. What's new is manufacturers using repair obstacles to establish service monopolies. Despite Apple's denial, the self-service repair program was seen as a symbolic bow to public pressure rather than a genuine effort to promote repair accessibility.

    • New York's Right to Repair Law: A Step Forward for Consumers and the EnvironmentNew York's new law requires manufacturers to provide repair info, parts, and tools for new products from July 2023, potentially reducing reliance on new items and benefiting the environment, but older items are excluded.

      New York has recently passed the country's first right to repair law, which will require manufacturers to make service information, parts, and tools available to consumers starting in July 2023. This law is expected to have a national impact, as other states may follow suit. However, the law only applies to new products, leaving older items unaffected. The right to repair movement has gained momentum in recent years due to increasing awareness of the environmental impact of constant consumerism and the desire to reduce our reliance on new products. The movement can be seen as part of a broader trend against big tech companies. While the new law is a step in the right direction, its lack of retroactivity is a disappointment. The ultimate goal is to make repairing items more convenient and accessible, potentially even saving the environment through reduced manufacturing demands.

    • Reviving community repair shopsThe right to repair movement encourages individuals to focus on fixing existing items and advocates for the creation of neighborhood repair shops to bring back a sense of community and reduce e-waste.

      The right to repair movement encourages individuals and communities to focus on fixing existing items instead of constantly buying new technology. Kyle Wiens, the CEO of iFixit, advocates for the creation of neighborhood repair shops as a way to bring back the sense of community found in small towns. This doesn't mean that individuals have to fix things themselves, but rather that they should consider spending more on repairs and less on new purchases. Recently, John Deere signed an agreement with the American Farm Bureau Federation to make it easier for farmers and third-party technicians to repair farming equipment without legislative action. This is a step in the right direction, but more companies need to follow suit. The goal is to create a world where repair is accessible and affordable for everyone, reducing e-waste and promoting sustainability.

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    Topic 1: Hacked Ice Cream Makers at McDonalds

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    Topic 2: EU looking to regulate “High-Risk” AI

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    Possible damages include
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    - adverse impact on [European] fundamental rights

    https://techcrunch.com/2021/04/14/eu-plan-for-risk-based-ai-rules-to-set-fines-as-high-as-4-of-global-turnover-per-leaked-draft/


    Topic 3: Apple Announces AirTags. Do you care?

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    Extending Reality

    Extending Reality
    On June 5th Bastian Noffer’s TECHCAST was recorded live as part of a livestream on YouTube and Twitch.

    This episodes Topics:

    - AMD announces Ryzen 7000 for Fall of 2022
    - Pimax Crystal QLED announced
    - PlayStation VR2 Updates
    - Apple XR Headset & realityOS
    - Boradcom acquires VMWare
    - Apple WWDC
    - Right to Repair: New laws in New York state

    The full show notes can be found at: https://bnonet.com/podcast/bnotechcast-episode-20-extending-reality/

    Episode 118 - Apple Healthcare; Privacy Agency; Measuring Joy

    Episode 118 - Apple Healthcare; Privacy Agency; Measuring Joy

    Topic 1: Apple Healthcare. Are you onboard?

    Apple is considering direct health care. So, they're testing out a service with their own employees. Of course it all started with data. Now they're connecting devices and data to actual hands-on clinical care.

    Are you comfortable with this care from an IT company? If so, is Apple the company?

    Link:
    - https://www.theverge.com/2021/6/16/22536623/apple-primary-care-project-data-watch-app 


    Topic 2: Do we need a Federal Agency for Data Privacy?

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    Topic 3: Can AI Measure Joy?

    Talkwalker is a company that uses AI to help find information across the Internet using artificial intelligence. Now they've applied their technology to evaluate how much users love specific brands. We list the big results, but also focus on a fun result: Choosing a much-loved brewery.

    Quote: “The brewery scored more than 15 points in the category defined by artificial intelligence-identified expressions of joy. Average Joy Score for the top 50 most loved brands was 4.”

    Links:
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    - https://www.talkwalker.com/resource/report/love-brand-report-eng-2021-final.pdf 

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